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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Veridian Mobile Banking vs Fifth Third

Veridian Mobile Banking 4.9★ · Free to download 75
Winner Veridian Mobile Banking
Fifth Third 4.8★ · Free to download 45

Veridian Mobile Banking is generally preferred for its user-friendly interface and strong customer service, while Fifth Third faces significant criticism for app reliability and customer support issues.

Full reviews: Veridian Mobile Banking · Fifth Third

Veridian Mobile Banking offers a generally positive user experience with easy navigation and helpful staff, despite recent reports of app freezing and loading issues. Fifth Third, while having a larger user base, struggles with app functionality, login problems, and customer service complaints, particularly after recent updates.

Head to head

Features edge: Veridian Mobile BankingR10R15R24R26
Veridian Mobile Banking Veridian users appreciate the app's ability to manage funds, deposit checks, and track transactions, with some noting it replaces the need for physical branch visits R24R26. However, recent updates have caused issues like disappearing payee lists for bill pay and difficulties with external account transfers R10R15.
Fifth Third Fifth Third offers features like Zelle and online bill pay, but users report issues with these, such as low Zelle limits and complications making mortgage payments online . Some users also miss critical information like credit card due dates and payment confirmation numbers in the app .
Ease of Use edge: Veridian Mobile BankingR4R11R18R20
Veridian Mobile Banking Many Veridian users find the app easy to use, navigate, and access, with an intuitive and friendly interface R4R11R18R20. Some recent updates, however, have made certain functions more complicated or harder to find .
Fifth Third Fifth Third users have mixed experiences, with some finding it easy and hassle-free . However, a significant number report the app is difficult to use, confusing, and has become more complicated after updates, especially for payments R73.
Reliability tieR3R6R7R13
Veridian Mobile Banking Veridian's app reliability has been a major concern recently, with users reporting frequent freezing, slow loading times, random logouts, launch failures, and authentication errors R3R6R7R13. Some features, like transfers and loan payments, are noted to be non-functional or laggy R3R17R19.
Fifth Third Fifth Third also faces significant reliability issues, with reports of the app not working after updates, login problems, and system failures R69R72R73. Some users experience issues with account balances not updating on weekends and payments not showing as pending .
Customer Support edge: Veridian Mobile BankingR1R2R5R8
Veridian Mobile Banking Veridian receives high praise for its customer service, with users consistently describing staff as friendly, welcoming, professional, and helpful at branches R2R5R8R16. However, one user reported a significant error with a check being sent to an old address and a long wait time to resolve it R1.
Fifth Third Fifth Third's customer service receives numerous negative reviews, with users reporting unhelpful, rushed, or script-reading personnel R72R92. There are also complaints about issues like fraud department blocks, unexpected fees, and accounts being closed for small negative balances .
Pick Veridian Mobile Banking if

You prioritize friendly and helpful in-person customer service and a generally intuitive app experience, even if you might encounter occasional app performance issues R2R5R8R11.

Pick Fifth Third if

You are already a Fifth Third customer and have not experienced the widespread app reliability or customer service issues reported by others, or if you value the specific features it offers despite the reported problems .

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. Veridian's reviews show a clear split between those praising its overall service and ease of use, and those deeply frustrated by recent app performance issues. Fifth Third has a larger volume of reviews, with a significant portion expressing strong dissatisfaction with app functionality and customer service, particularly after recent updates.

Frequently asked

Is Veridian Mobile Banking reliable for transfers and payments?
While many users find Veridian Mobile Banking easy for managing funds and making payments, recent reviews indicate significant reliability issues, with the transfers portion of the app often broken, freezing during fund transfers, and loan payment functions being non-functional R3R17R19.
Does Fifth Third's app have login problems?
Yes, many Fifth Third users report persistent login issues, with the app failing to load, not advancing past the login screen, or constantly stating login information is incorrect, especially after recent updates R69R72R73R92.
How is the customer service for Veridian Mobile Banking?
Veridian Mobile Banking is highly praised for its excellent customer service, with users consistently describing staff at branches as friendly, welcoming, professional, and helpful R2R5R8R16.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R10] Veridian Mobile Banking 1/5 · US Payee list has disappeared: Not sure what latest update accomplished but my bill pay list of payees from last several yrs has vanished & instructs me in how to get started adding payees, not easy to do when you’re wintering in AZ and all your acct info is in IA
  2. [R15] Veridian Mobile Banking 1/5 · US Veridian app: This app is not user friendly. I have added an external account 4 times to be able to make payments directly from my bank. Every time I try to pay my loan it doesn’t have my account on there. Very frustrating
  3. [R24] Veridian Mobile Banking 5/5 · US Mobile banking: Love it because it gives me easy access to my money and to move things into savings thank you so much
  4. [R26] Veridian Mobile Banking 5/5 · US A loyal Veridian Credit Union member for over 10 years!: It’s a powerful, secure app that completely replaces the need to visit a physical branch for most tasks.
  5. [R4] Veridian Mobile Banking 1/5 · US Review: Great app easy to use
  6. [R11] Veridian Mobile Banking 5/5 · US The mobile app: The app is quick and the user interface is very friendly.
  7. [R18] Veridian Mobile Banking 5/5 · US Awesome!: I live this bank and this app! So easy to use!!!
  8. [R20] Veridian Mobile Banking 5/5 · US User friendly: It is very user friendly, everything is neatly organized.
  9. [R3] Veridian Mobile Banking 3/5 · US Usually a great app: For the last 3 days, the “transfers” portion of the app has been broken. The page won’t load, leaving me unable to move money between accounts, which is the main reason I have the app. Please fix.
  10. [R6] Veridian Mobile Banking 3/5 · US Freeze: The app always freez. Is a very frustrating when you can’t access the account .
  11. [R7] Veridian Mobile Banking 1/5 · US The Worst Banking App Ever: Will randomly log you out, takes FOREVER to load even with a strong internet connection, and constantly has launch failures and “authentication errors.” This app is so bad it has driven me to switch banks. Absolutely ridiculous service.
  12. [R13] Veridian Mobile Banking 1/5 · US 10 year member: genuinely this app is so terrible, veridian and green state both just have terrible apps compared to my other banks / CU - When things actually load its a great experience but getting your account info or anything for that matter to load is impossible - i have 1 gig fiber internet and it doesnt help a bit
  13. [R1] Veridian Mobile Banking 1/5 · US Terrible: You sent my check for over $2000 to an address that I have not lived at for 6 years while I’ve had two loans with you at my current address. It’s a huge error and now you are saying I have to wait 90 days because you made a grave error with my money!!
  14. [R2] Veridian Mobile Banking 5/5 · US Lifetime of banking: I’ve been with Veridian since I was 13. Why go anywhere else? They have everything you need! Complete and solid service with a smile. Friendly people at every branch!!
  15. [R5] Veridian Mobile Banking 5/5 · US Great: Brandon was fantastic
  16. [R8] Veridian Mobile Banking 5/5 · US Warm & Trusting !!: So welcoming when you walk in you’re greeted with smiles right away and helping hands immediately after one of the things I really like is the online banking app, makes things so convenient for me 🫶🏼
  17. [R17] Veridian Mobile Banking 1/5 · US The app keeps freezing during transfers: This app is fantastic and generally my lifeline. However in the last couple months the app has become laggy and freezes during a fund transfer. The only way to fix it is to crash the app and start over. I figured this would be fixed but it’s been almost 2 months and it has not. I have tried deleting and reinstalling the app and still it keeps crashing/freez
  18. [R19] Veridian Mobile Banking 1/5 · US App doesn’t work: This app literally doesn’t work for auto loans. It will show you how much you owe but then when you go to pay it just loads indefinitely. Thats a critical part of the app that is completely non functional even after redownloading.
  19. [R69] Fifth Third 3/5 · US Used to be a 5⭐️: As of late this app having issues with logging in. Beware..
  20. [R72] Fifth Third 3/5 · US App hasn’t worked since recent update: I updated my Mobile app this morning. And ever since it was updated will not let me login. I even called Customer Service and basically was told there was nothing they could do. And felt like I was rushed off the phone. I don’t know if I’m the only one that’s having the issue but it’s damn annoying. I’m legally blind and handicap so I’ve depend on this app to
  21. [R73] Fifth Third 1/5 · US Poor web and app experience: This is now the third month in a row that I cannot make a payment online because of a pop-up that won’t go away via mobile app and mobile the fact that your product team can’t get this rectified easily is not a good sign. In addition to that to make things even more complex about your whole process, I tried to login from a desktop and putting in all the correct informa
  22. [R92] Fifth Third 1/5 · US 5th 3rd app: App sucks after last update and does not work at all and your foreign personnel support also suck as they do not think but read from a prepared script. Looking for a new bank now.
  23. [R16] Veridian Mobile Banking 5/5 · US Grateful: I’m really grateful to be with the bank. Veridian, I’ve always been good to me. I’ve only been with you guys a few years, but it has been good. Thanks for all you guys do. Keep on keeping on. Blessings.😃🙏🏼

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store