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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Fifth Third

55
User verdict / 100 High confidence Divided

The Fifth Third app receives mixed recent reviews, with many users praising its ease of use and comprehensive features, but a significant number reporting critical bugs, slow transaction processing, and frustrating customer service experiences.

4.8★ lifetime (636,051) Free to download since 2011 by FifthThird Bank updated 0.6 mo ago recent negative 51% 120 reviews across 1 regions
App Functionality & Bugs Customer Service Money Transfers & Deposits Fees & Account Management Ease of Use Security & Fraud
5★77
4★8
3★13
2★11
1★91
recent reviews across 1 regions, vs the 4.8★ lifetime average

The Fifth Third app offers a range of banking features, with many users finding it easy to use for managing accounts and making transactions. However, recent updates have introduced several critical bugs, particularly affecting bill payments and login functionality, leading to widespread frustration. Users also frequently report issues with slow money transfers, unexpected fees, and poor customer support.

What users like

  • App is easy to use for managing money and transactionsR2R7R40R32
  • Convenient for depositing checks via mobileR47R74R106
  • Good customer service at physical branchesR8R41R60R110

What users complain about

  • Critical bugs prevent users from making mortgage or other payments after recent updatesR21R24R26R95
  • Slow processing times for check deposits and money transfers, sometimes taking 10-12 daysR4R25R82R158
  • Frequent login issues, including Face ID failures and inability to register devicesR13R36R49R61
  • Poor customer service for phone and online inquiries, with long hold times and unhelpful representativesR10R12R28R84
  • Unexpected overdraft fees and account closures, even for small negative balancesR9R29R35R57
  • Lack of essential features like seeing a running balance after transactions or locking debit cards in-appR108R54R186
  • Inability to transfer money between accounts after midnightR31R130

Latest update · v5.25.0

What the developer says changed (the verdict above weighs this against what reviewers report):

Our latest update includes: - Bug fixes and performance improvements

Recurring themes

App Functionality & Bugs negative
Many recent reviews highlight severe bugs, especially with payment processing and login. Users report being unable to make mortgage payments due to unclickable terms and conditions checkboxes and frequent issues with Face ID or general login failures. The developer's notes mention 'bug fixes and performance improvements,' but recent user experiences contradict this, indicating new or unresolved critical issues.R13R14R15R21
Customer Service negative
A recurring complaint is the poor quality of customer service, particularly for phone and online interactions. Users report long hold times, unhelpful representatives, and difficulty resolving issues like overdraft fees or unauthorized transactions. In contrast, some users praise the service received at physical branches.R10R12R28R42
Money Transfers & Deposits negative
Users are frustrated with slow processing times for check deposits, often taking 10-12 days. Inter-account transfers are also criticized for being slow and having restrictions, such as not being allowed after midnight. Some also note low Zelle limits compared to other banks.R4R25R31R39
Fees & Account Management negative
Many reviewers express dissatisfaction with unexpected or unfair overdraft fees and account closures for small negative balances. There are also complaints about charges for expedited card delivery without consent and issues with mortgage escrow adjustments.R9R19R29R35
Ease of Use positive
Despite the bugs, many users find the app generally easy to use for daily banking tasks like checking balances, transferring money, and depositing checks. However, some wish for features like a running balance after transactions or better spending categorization.R2R3R7R32
Security & Fraud negative
Several users report issues with debit card fraud and repeated hacking incidents. Some also mention cards being blocked unexpectedly and a desire for features like in-app card locking.R30R81R172R186

Who it's for

This app is for users who value a generally easy-to-use banking interface for basic transactions and mobile check deposits R2R47. It might be suitable for those who primarily interact with their bank through physical branches, where customer service is often praised R60R110. However, users who rely heavily on the app for critical payments, expect quick money transfers, or anticipate needing responsive customer support for complex issues should skip it R24R82R10.

Evidence note: The recent reviews skew significantly negative (51% negative), which contrasts with the high lifetime rating. This suggests a recent decline in user satisfaction, likely due to new bugs and policy changes. The developer's notes mention 'bug fixes,' but recent reviews directly contradict this, indicating persistent or new critical issues.

Frequently asked

Can I deposit checks using the Fifth Third app?
Yes, you can deposit checks using the Fifth Third app, and many users find this feature convenient R47R74. However, be aware that deposits can take 10-12 days to clear and become available R4R25.
Are there issues with making payments through the app?
Yes, recent updates have introduced critical bugs that prevent users from making payments, particularly mortgage payments, due to issues with accepting terms and conditions R21R24R26.
What are the common complaints about customer service?
Common complaints include long hold times, difficulty reaching a human, and unhelpful representatives when contacting customer service by phone or online R10R12R28R84.
Does the app allow money transfers between accounts?
Yes, the app allows money transfers between accounts, but users report that transfers are slow R158 and cannot be made after midnight R31R130.
Does the app show a running balance after each transaction?
No, many users wish the app would show a running balance after each transaction, as this feature is currently missing R108R54.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] 5/5 · US Banking Made Easy: Fifth third has made my banking experience easy by placing all of my money management needs within their app. It’s secure and easy to use.
  2. [R7] 5/5 · US Easy to Use: I love the 5/3rds banking app, I find it so easy to use!!!
  3. [R40] 5/5 · US Excellent banking App: I can easily check my accounts, transfer money and manage my banking anytime.
  4. [R32] 5/5 · US Nice app: I love you can make all transactions and keep up with managing your money in real time.
  5. [R47] 5/5 · US Convenient: I love Fifth/Third, and love the app for the convenience of depositing a check or two but still love my branch too
  6. [R74] 5/5 · US Check: I am glad I can deposit my check on my phone! It’s Saturday and the bank is usually closed so this is awesome!
  7. [R106] 5/5 · US Reliable Banking: I have been with them for a few years and have not had any issues! It’s really easy to deposit money, too!
  8. [R8] 5/5 · US Love my fifth third bank: Great bank and people always helpful wouldn’t go anywhere else!!
  9. [R41] 5/5 · US Great customer service: Nina Birtolo is the best branch manager at 5/3. She is so patient and kind. Always makes time hit me. Love her.
  10. [R60] 5/5 · US My Personal Banker Erica is fantastic and has been a huge help to me for years and years.: I have been through more than I can say but, no matter what, Erica has been there for strength and guidance financially. I can’t thank her enough. When she happens to be unavailable, her Team Members always have my back and help me a lot. I’m so thankful for my Fifth Third Personal Banker and the entire t
  11. [R110] 5/5 · US Excellent Service: The customer Service is kind, friendly and always helpful
  12. [R21] 1/5 · US Can not make payment after the latest update: With the latest update, the checkbox for ‘I have read and agree to the terms and conditions’ is not clickable unless you open the link, however after reading the terms, there is no way to close the view document window but stay on confirm payment screen.
  13. [R24] 1/5 · US Buggy App: Latest version has a s/w defect that forces you into a never ending loop of reading their terms and conditions. Can’t make payments because you need to check the box indicating you have read and agree to the terms but after you read the terms, it returns to the dashboard never allowing you to check the box. Pathetic
  14. [R26] 1/5 · US Please fix!: There is a bug in the mortgage payment section. It makes you pull up the terms and conditions to move forward. Then when you click to return to the 5/3 site so you can check the box as read…it sends you back to the app Home Screen. There is no way to pay using the app. It is extremely frustrating! Please fix it!
  15. [R95] 1/5 · US Mortgage Portal: Paying my mortgage used to be so easy: A few clicks and I was done. The new portal didn’t save my information, tries to add an almost $100 late fee every time I go to pay, and requires me to accept Ts&Cs every time I make a payment and adds no value for me as a customer. If I had a choice of mortgage providers (mine was sold off to them) I would lean towards not banking with you s
  16. [R4] 1/5 · US Hate Em: Checks take 10-12 days to deposit into your account. Be warned. Because they sure won’t tell you that. Then you can’t get the check back to go cash it somewhere because you need your money now. Nope. 5/3 literally holds your money hostage Until the 12 days is up. 5/3 won’t even give you partial pay from your check even tho it’s federally required by law. If this doesn’t change your mind a
  17. [R25] 2/5 · US Discouraged: Was my first time depositing a check through the app on my phone and completely aggravated with fifth third says I won’t get my money for almost a week like definitely going to be looking for another bank!!!
  18. [R82] 1/5 · US Without A Doubt: The worst banking services in the USA. And maybe even the World. 3 - 5 banking business days to effect any outbound transfer!! Most banks do it in 3 - 5 MINUTES!! HORRIBLE HORRIBLE SERVICE! And I even used to work there. 5/3 is a disgrace to modern banking principles!
  19. [R158] 3/5 · US Online Banking: Online banking is slow to transaction. Payments will be in process for 2-3 days. It has messed me up a few times when I think payment is showing in process but has not yet been taken out of my account. I was at Chase online and payments went out quickly, processed quickly too
  20. [R13] 1/5 · US Garbage app: This app absolutely sucks. 15 attempts to get FaceId to work and still nothing. I closed my accounts today. I don’t trust this bank
  21. [R36] 1/5 · US Stupid login ruined it: Was a good app, but became unless after a change. Every time I try to log it, it says “action required” and opens a window to 5th third and I login to approve the app. But after it opens the bank site & I log in, it doesn’t take me & I can’t find the “action required” page to approve the app. So basically I’m just logging in twice & wasting my time.
  22. [R49] 2/5 · US Constant Log-in Issues: Been having log-in issues with the app stating it’s unable to verify phone”number(when I already have) and not being able to register my devices. Please fix this issue it’s been stressing me out.
  23. [R61] 1/5 · US Can’t login on iPad: I have deleted and re installed this app on 8th Gen iPad. The log in screen never advances to open the app. I am not able to use this app on this iPad. I am a new customer and find this to be unacceptable.
  24. [R10] 1/5 · US Worst bank ever: This bank is the worst bank when it comes to their account holders. No one calls back and they are never willing to help you with anything. Very disappointing and pathetic customer service.
  25. [R12] 1/5 · US Contact: I have been trying to contact someone (supposed to be available until 6 p.m.) and cannot get a human or even an option for what I want to do. I am going in to the bank tomorrow to close my 5/3 accounts. I was planning on doing so anyway, but this frustration just convinces me that I am right to do so.
  26. [R28] 1/5 · US Horrible Customer Service: If you finally get ahold of someone after being on hold for 24 minutes they rarely can assist you with your issues
  27. [R84] 1/5 · US Customer service?: Customer service has disappeared from most contacts with this bank. After an hour, 3 calls trying to get a mobile account for my wife i was told by a fast talking, very had accent female She would not help. Wife had to call again and I couldn’t coach wife. My wife couldn’t understand what rep was saying. Go to hell 5/3. Your policies and some employees do not align with our view
  28. [R9] 1/5 · US Stop charging me overdraft fees for your fault in your end: 3 times I’ve been charge for overdraft fees while having funds in the bank and you guys simply said since it was already done there’s no way to reverse it. I’m in the process now on getting ready to switch to a new bank. This has gotten out of hand
  29. [R29] 1/5 · US Disappointed: Overdraft fees are next day after one day of being negative when they used to give you at least a few days to a week until they charged a $35 overdraft fee had I known I would have had no choice but to have rescheduled my daughters kindergarten graduation smh
  30. [R35] 1/5 · US Lack of integrity: Never set up overdraft for the account but yet you continue to honor payments to account when wasn’t authorized.
  31. [R57] 1/5 · US They shut my account down!: I’ve been in great standings with this bank for the past 5 years and to be negative 2$ for a day they closed my account do not bank with fifth third bank! There a terrible company to work with
  32. [R108] 3/5 · US The remaining balance after each transaction would be helpful to see: The remaining balance after each transaction would be nice to see.
  33. [R54] 2/5 · US Running balance: I wish they'd have a running balance on my account when I'm checking on the app
  34. [R186] 3/5 · US Debit card: We should be able to lock card from app by now
  35. [R31] 3/5 · US No transfer after a certain time: I’ve had a good experience with the bank and the banking services but I do not like that I can’t transfer my money from checking to savings or vice versa after midnight.
  36. [R130] 3/5 · US Money transfers: After 12am you can’t transfer money from one account to another not even your own in case of emergency you can be out of luck speaking on my own experience with this account
  37. [R14] 1/5 · US Susan: When asked to update this app i was unable to log in any more and now my payment is going to be late
  38. [R15] 1/5 · US Sucks: Your site sucks when it’s running, you have many buttons that go nowhere on my iphone16 so I’m sure my 3 month old phone is junk. Your site being down cost me an over draft fee because I couldn’t transfer money for my mortgage when I tried and then after retrying several times I forgot to try more and my payment date came and went. Now I have an overdraft because the 53 site was down the en
  39. [R42] 1/5 · US terrible: This has been the absolute worst bank I have ever dealt with. Fifth third as a whole has been awful. Save yourself the headache, there a too many choices out there to have to deal with this bank. I would NEVER recommend 5/3rd. Customer service stinks, the app stinks. Go somewhere else.
  40. [R39] 1/5 · US Bug Fix Needed: Theres nowhere else to report bugs hence my reason for writing this: In the transfer funds menu, when transferring from a regular account to a savings goal the transfer date and frequency buttons do not work. I’ll update my review when these are fixed.
  41. [R19] 1/5 · US Hate 5/3: I would not be with 5/3 if my mortgage wasn’t sold to them. They analyzed my escrow and sent me a letter saying they did not include the last 12 months of payments in the review. Upped my mortgage almost $100 with no notice and not letting me pay the shortage!
  42. [R3] 5/5 · US App functioning: All app downloads are now functional. Makes life so much better. 🤪
  43. [R30] 1/5 · US No work: Block you card always, when youn need the app always in maintenance They block your cards whenever they feel like it.
  44. [R81] 1/5 · US Debit card repeated hacks: This is the first time in my life I’ve had my debit card hacked now 6 times, which is more disappointing and unbelievably frustrating than I can articulate. I’m considering switching banks.
  45. [R172] 3/5 · US Fraud: My card has been easy to be hacked. I’m in Mexico for vacation, my card is in Florida and there were 12 purchases same day in Brooklyn NY

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store