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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

myCigna vs Planet Fitness

myCigna 4.8★ · Free to download 40
Winner Planet Fitness
Planet Fitness 4.9★ · Free to download 65

Planet Fitness is the better choice for gym management due to its generally reliable check-in and useful features, despite some loading issues, while myCigna struggles with fundamental functionality and data accuracy.

Full reviews: myCigna · Planet Fitness

myCigna, an insurance app, faces significant criticism for its glitchy performance, inaccurate information, and difficulty with core features like claims tracking and payments. Planet Fitness, a gym app, is praised for its convenience in checking in and gym-related features, though it also experiences frequent loading problems and some inaccuracies with its crowd meter.

Head to head

Features edge: Planet FitnessR1R3R10R13
myCigna myCigna offers features like finding in-network providers, accessing digital ID cards, and tracking claims, with some users finding it convenient for these tasks . However, the cost estimator tool is reported as non-functional R1, the Personify Wellness section is glitchy R3, and some users cannot view dental ID cards or coverage details R35. There are also complaints about not being able to find processed claims easily and the app not syncing with Apple Health for rewards R10R13.
Planet Fitness Planet Fitness provides features for checking in, watching workout videos, and tracking fitness goals . Users appreciate the digital check-in R86 and the ability to find gym locations . The app also includes a crowd meter, though its accuracy is frequently questioned R64R66R86R90. Some users desire more comprehensive activity tracking options beyond generic 'weightlifting' R90.
Ease of Use & Navigation tieR3R5R6R15
myCigna Some myCigna users find the app easy to navigate and use . However, many others describe it as confusing , difficult to navigate R3, slow at times R5, and not user-friendly . Issues include being taken back to the login screen R3, dental cards showing up first R6, and problems with language settings defaulting to Spanish R15.
Planet Fitness Planet Fitness is generally considered easy for checking in R86. However, many users report significant difficulties with the app loading or opening, often getting stuck on a spinning wheel or loading screen . Some find the UI poor, with the app redirecting to a web browser .
Reliability & Performance tieR3R10R12R13
myCigna myCigna is frequently criticized for being glitchy R3, not working , and having issues after updates R10R13. Users report problems with the app crashing , not syncing with Apple Health R10R13, and information not always being correct or up-to-date, especially regarding amounts due R12. Login issues, including certificate errors and redirects, are also reported R41.
Planet Fitness Planet Fitness suffers from widespread reliability issues, with many users reporting the app won't load, gets stuck on a loading screen, or crashes . This prevents users from checking in, which is a critical function . The crowd meter is also noted as often inaccurate R64R66R86R90.
Price/Value tieR12R27R32R37
myCigna myCigna is a free app for Cigna insurance policyholders. The value is tied to the insurance plan itself, which some users praise R32, while others are highly critical of Cigna's service and costs R27. The app's inability to facilitate payments directly or accurately track financial information diminishes its value for some R12R37.
Planet Fitness Planet Fitness is a free app, but membership to the gym itself has costs, with some users feeling deceived by initial low prices and unexpected fees . The app's value is in managing the gym membership and enhancing the gym experience . Some users appreciate the value of the Black Card benefits and the ability to bring a friend .
Support tieR35R41R61R85
myCigna myCigna users report frustrating experiences with IT support, describing them as unhelpful and not understanding the problem R41. Some users have opened multiple IT support cases for persistent issues, like viewing dental ID cards, without resolution R35.
Planet Fitness Planet Fitness reviews mention poor customer service related to membership issues, particularly cancellation difficulties R61R91. Some users feel staff were unbothered by complaints R85.
Pick myCigna if

Pick myCigna if you primarily need a digital insurance card and basic access to Cigna information, and are willing to tolerate occasional glitches and potential data inaccuracies .

Pick Planet Fitness if

Pick Planet Fitness if you are a gym member who needs a convenient way to check in and access gym-related content, and are prepared to deal with frequent app loading issues R86.

Evidence note: Both apps suffer from significant reliability issues, with many users reporting the app failing to load or crashing. myCigna's issues are more centered on data accuracy and core functionality, while Planet Fitness's main problem is simply opening the app.

Frequently asked

Can I cancel my Planet Fitness membership through the app?
No, many users report that the Planet Fitness app does not allow membership cancellation, often showing errors or requiring in-person cancellation R61R91.
Does myCigna integrate with Apple Health?
myCigna previously synced with Apple Health for earning rewards, but recent updates have caused this functionality to stop working for some users R10R13.
Is the crowd meter accurate on the Planet Fitness app?
The crowd meter on the Planet Fitness app is frequently reported by users as inaccurate, often showing low occupancy even when the gym is busy R64R66R86R90.
Are payment amounts always correct in the myCigna app?
A Cigna representative reportedly told a user that information on the myCigna app concerning amounts due isn't always correct or up-to-date, leading to concerns about verifying bills R12.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] myCigna 2/5 · US Cost Estimator Tool: The cost estimator tool does not work. Every code I enter returns zero results.
  2. [R3] myCigna 3/5 · US Glitchy: Personify Wellness section of the app is very glitchy. It’s difficult to navigate forward and backward without being taken all the way back to the log-in screen. Needs improvement.
  3. [R10] myCigna 1/5 · US Not syncing with Apple Health app anymore: App updated 2 days ago and since the update it is no longer syncing with Apple Health app so I am no longer receiving my points
  4. [R13] myCigna 1/5 · US Does not record steps any longer from Apple health: After most recent update. The steps and sleep tracker no longer update from Apple health app. This is necessary for earning rewards. Please fix.
  5. [R5] myCigna 4/5 · US No complaints: Been working well for me, smooth and easy can’t really complain. Only issue is navigating can be slow at times
  6. [R6] myCigna 3/5 · US Decent: This could be so much easier. They obviously don’t know which card one uses more frequently. My dental card- which is virtually useless, always shows up first instead of medical. It acts up sometimes if you don’t have WiFi but then again, it’s not terrible. But close.
  7. [R15] myCigna 3/5 · US Language: When I open the Cigna app on my mobile phone, the language automatically switches to Spanish in the "coverage" section, even though I have it set to English, and I cannot change the setting back, so I am unable to read it.
  8. [R12] myCigna 3/5 · US Usually Current: I have some concerns that one of Cigna’s representatives told me that the information on the app concerning amounts due aren’t always correct or up-to-date. He also couldn’t give me an explanation as to how a customer is supposed to verify amounts billed if the only resource they are giving can’t be trusted. This concerns me. Therefore, I have Cigna send me paper EOBs and wait to
  9. [R27] myCigna 1/5 · US Worst insurance around: Too much to write. Everything you can thing of is wrong with this insurance.
  10. [R32] myCigna 5/5 · US Insurance Card: Pretty satisfied with Cigna Healthcare and plan on continuing my coverage with Cigna for my healthcare coverage.
  11. [R37] myCigna 1/5 · US Payments: This app doesn’t let you pay a bill and website makes you add a bank account. Not convenient, I had to jump through hoops to pay this bs.
  12. [R35] myCigna 1/5 · US Unable to view dental id card and coverages: I am unable to review my dental ID card snd coverage details since 1/1/2026. Multiple cases opened with IT support and multiple releases have not fixed the issue!
  13. [R41] myCigna 1/5 · US Cigna IT is a joke: CIGNA IT keeps calling. Hard to believe people get paid to fill in their time card and pretend to work. When they call they don't bother to know the problem. They say things like are you using your email to login or how about we delete your registration and you can register again. IT if you are reading this, here is the problem. THE CIGNA APP DOES NOT ALLOW YOU TO GET T
  14. [R61] Planet Fitness 1/5 · US Membership: Doesn’t allow me to cancel my membership. Everytime I reload it says there’s an error.
  15. [R85] Planet Fitness 1/5 · US Planet fitness treated me well at first…: Planet fitness workers were so unbothered and didn’t even want to hear me out over one complaint from the locker rooms and it was about this dude that came into the locker rooms and it was me my friend and other friend all three of us and he was in the bathroom and then left without looking at us and filing a complaint that we searched the lockers and now
  16. [R91] Planet Fitness 1/5 · US Can’t cancel: They are impossible to cancel. Website is always down, and then you have to go in person. Brutal
  17. [R64] Planet Fitness 1/5 · US Not very good: New to PF. Figuring out the app is infuriating. There should be a search button on the home page that actually links you to all information about each piece of equipment. I can find no operator manuals for anything I have used to date. Also, all equipment locations should be able to be found without walking down the entire facility. I have never seen the real time crowd meter over
  18. [R66] Planet Fitness 3/5 · US Could be better: I wish there was a scanner for each gym so we can see how the gym is formatee and we can know where we’re going. I’d also like to say that the crowd rate isn’t accurate most of the time, I wish we could be the ones to say whether it’s packed or not. Also the offers suck sometimes like they aren’t valid unless you’re a first time consumer of the company the offer belongs to. That’s
  19. [R86] Planet Fitness 4/5 · US Useful but not always accurate.: The app is useful for the sake of not needing to carry a card to check in @ the gym, but it’s not very accurate with the “crowd meter”, if almost never says anything over about 1/4 full even when the place is packed.
  20. [R90] Planet Fitness 3/5 · US Decent but missing important feature: Does most of what I need it to do. Crowd meter seems a bit off. 3 bars out of ten, yet every treadmill was occupied. Tracking time spent in exercises is nice. But that leads to the major missing feature. While I can record time spent in various activities, there is only a generic activity for ‘weightlifting’, and you can record time and brief notes. What I

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store