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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Genius Fax vs FAX from iPhone

Genius Fax 4.9★ · Free + IAP 70
Winner Genius Fax
FAX from iPhone 4.8★ · Free + IAP 60

For occasional faxing, Genius Fax is the better choice due to its pay-per-page model and fewer reports of billing issues, while FAX from iPhone is more suitable for regular users who don't mind a subscription.

Full reviews: Genius Fax · FAX from iPhone

Genius Fax offers a pay-per-page model that appeals to infrequent users, though some report issues with reliability and spam. FAX from iPhone is generally praised for its ease of use and speed, but many users are frustrated by its subscription-only pricing and reports of unauthorized charges after cancellation.

Head to head

Features tieR2R3R12R16
Genius Fax Genius Fax users appreciate its ability to send and receive faxes, with some highlighting its convenience for sensitive documents and business use R2R16. However, some users report issues with receiving faxes, including dropped pages and numbers not working R17. There are also complaints about not being able to send multiple pages at once R12 and corrupted confirmation documents R3.
FAX from iPhone FAX from iPhone is praised for its ease of use, speed, and ability to send multiple faxes at once . Users find it convenient for various needs, from personal to business . However, a significant number of users report that the app doesn't work at all, with faxes failing to send or be received despite confirmations .
Ease of Use edge: FAX from iPhoneR5R8R16R21
Genius Fax Many Genius Fax users find the app user-friendly and easy to use for sending and receiving faxes R5R8. It's described as convenient and efficient R16. Some users, however, report difficulties opening files and issues with password management and contacting support R21.
FAX from iPhone FAX from iPhone is widely praised for being extremely easy to use, straightforward, and user-friendly . Users appreciate the quick setup and ability to send documents efficiently . However, some initial positive reviews were given before encountering payment requirements, leading to frustration R80.
Reliability tieR4R9R11R13
Genius Fax Genius Fax has mixed reviews regarding reliability. Some users report it works well and is reliable, never having problems R11. Conversely, many users experience faxes not going through, failing repeatedly, or taking a long time to send R4R13. Issues with incoming faxes, such as delays, dropped pages, or numbers not working, are also noted R9R17.
FAX from iPhone FAX from iPhone also faces significant reliability concerns. Numerous users state that faxes do not send or are not received by the destination, despite the app showing confirmation R100. Some report long sending times , and issues with the app not working at all .
Price/Value edge: Genius FaxR7R10R16R23
Genius Fax Genius Fax offers a pay-per-page model, which many users appreciate for occasional use, finding it affordable and good value R16R30. Some users find the cost per page, such as $0.99, to be too expensive, especially after purchasing a number R7R10. There are also complaints about losing credits or fax numbers after a certain period and unexpected charges R23.
FAX from iPhone FAX from iPhone is frequently criticized for its pricing model. Many users feel it's misleadingly advertised as free but requires payment to send faxes, often a subscription R61R63. The subscription cost, often $10/week, is considered too expensive for infrequent faxing . Some users appreciate the convenience despite the cost .
Support tieR17R21R45R100
Genius Fax Genius Fax users report difficulty contacting support or receiving help. One user mentioned receiving no help from the developer after issues with incoming faxes R17. Another user, working in tech, found no way to change a password or contact support R21. A user who didn't receive a fax number after purchase also stated there was no way to contact support R45.
FAX from iPhone FAX from iPhone users also report issues with support, particularly regarding billing. Users who cancelled subscriptions but were still charged found Apple denying refunds and directing them to the developer, who then directed them to in-app support after the app was deleted R112. Another user was ghosted by customer service after their receiving fax number didn't work R100.
Pick Genius Fax if

You need to send faxes occasionally and prefer to pay per page rather than a subscription R30. You are looking for a simple, convenient app for sending confidential documents R16. You are already a user of Genius Scan and want a complementary faxing solution .

Pick FAX from iPhone if

You frequently send faxes and prefer the convenience of a subscription model, assuming the app works reliably for you . You value an extremely easy-to-use interface and quick document processing .

Evidence note: Reviews for both apps show a strong negative skew related to pricing and reliability, especially recent reviews. For FAX from iPhone, a significant portion of negative reviews are about being charged after cancellation or misleading 'free' advertising. For Genius Fax, while there are also pricing complaints, the reliability issues are more varied, including spam and faxes not going through.

Frequently asked

Is Genius Fax truly free?
Genius Fax is free to download, but sending faxes requires purchasing credits, typically costing $0.99 per page, and receiving faxes may require purchasing a fax number R7R10R30.
Does FAX from iPhone offer a free trial or free faxes?
FAX from iPhone is free to download, but users widely report that it is not free to send faxes and requires a subscription, often costing around $10 per week, with no free trial or single free fax option R61R63R76R80.
Are there issues with spam or unwanted faxes on Genius Fax?
Yes, some Genius Fax users report receiving a high volume of spam faxes, with one user stating 90% of incoming faxes were spam and reporting them did not help R1R6.
Do either of these apps have problems with faxes not sending or being received?
Both apps have significant user complaints about faxes not sending or being received reliably, with Genius Fax users reporting faxes not going through after multiple attempts R13R37R55R57 and FAX from iPhone users stating faxes show as sent but are never received by the recipient R100.
Are there billing issues with FAX from iPhone?
Yes, many FAX from iPhone users report being charged for subscriptions even after cancellation, with some stating their accounts were locked or refunds were denied by Apple and the developer R86R94R102R112.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Genius Fax 5/5 · US Awesome: I use faxes for IRS matters. This is so easy & faster than the e-fax at the office.
  2. [R3] Genius Fax 3/5 · US Confirmation documents are corrupt: The confirmation report is always corrupted and cannot be seen. This is the most important document, besides the body of the document, to ensure confirmation that the document was received by the company in question, it is critical! Needs to be fixed!
  3. [R12] Genius Fax 3/5 · GB Easily could have been so much better: I was getting ready send first fax 6 pages but it will only let you send one Come on genius fax the more pages you can send means the more you make!!!!
  4. [R16] Genius Fax 5/5 · US Really handy when I needed to get a document to doctor’s office in another state fast. Efficient.: The app works well for me -- sending and receiving confidential documents at an affordable cost From my iPhone.
  5. [R5] Genius Fax 5/5 · US Love this app!: User-friendly that’s all I have to say. It’s excellent thank you!
  6. [R8] Genius Fax 5/5 · US Very convenient useful app!: I so appreciate the convenience of this app! It really works! Thank you!
  7. [R21] Genius Fax 1/5 · US Once you set password there’s no way to change it: This is crazy but I at up an account with them years ago. I can still log in but the password has been compromised. Now that it is, I’d like to change my password so that someone doesn’t use my credits, account etc. but there’s literally no way to change it or even to contact support. I work in tech at one of the big tech companies so I have a pre
  8. [R4] Genius Fax 2/5 · US Did the whirling pinwheel for 1/2 hour before successful delivery: Meeh…..
  9. [R9] Genius Fax 3/5 · US RECEIVED FAX: I just subscribed to Genius Fax and purchased 10 credits in order to receive 1 important fax. The fax was sent to my Genius Fax number 25 minutes ago and there is still no fax showing up. UPDATE: Fax arrived the following day. More information about a delay on using your fax number upon initial set-up would be helpful.
  10. [R11] Genius Fax 5/5 · US Best ever: Great and timely services
  11. [R13] Genius Fax 1/5 · US Faxes don’t go thru: Tried 3 different times with not 1 of the faxes going thru. Would not recommend as reliable app.
  12. [R7] Genius Fax 1/5 · US Too expensive: Costly to send pages
  13. [R10] Genius Fax 1/5 · US .99 per page after purchase of #: Purchased the phone number each Fax page is $.99 each you’re better off getting a service that cost more per month with unlimited fax pages
  14. [R23] Genius Fax 1/5 · US Took my money: I was trying to send one Fax it kept trying to charge me 4999 then I tried six faxes. It kept trying to charge me 4999 and I never ended up still charge me and now I have to fight with Apple to get my refund, I would not recommend this to anyone and I never had a problem with Genius Scan ever but with Genius Fax, they take your money and they don’t provide even if you don’t use it,
  15. [R17] Genius Fax 1/5 · US Repeatedly Dropped first six pages of incoming fax: I paid to be able to transmit faxes as I needed and to receive some faxes. The outgoing faxes worked but the incoming dropped the first six pages of each fax. Wasted my money, my time, and annoyed those sending the faxes. No help was received from the developer.
  16. [R45] Genius Fax 1/5 · US Didn’t provide fax number after purchase: Didn’t provide fax number after purchase. No way to contact support to resolve the issue.
  17. [R100] FAX from iPhone 1/5 · US Don’t Waste Your Money: App is able to send fax but receiving fax is another story. After waiting a week for a fax I tested the number they assigned me and of course it doesn’t work and the fax report gives a “no answer” error code. Contacted customer service and yet ghosted with no reply or refund for an app that does not do what it says it does.
  18. [R30] Genius Fax 5/5 · US Awesome fax app.: So many “free” fax apps are NOT actually free! I signed up for yet another app that claimed to be free, only to find out it was $8.99 a week just to send one fax. I canceled it, and they still charged my card. It turned into a whole ordeal disputing the charge, but thankfully I finally won. When I needed to send another fax, I found this app that lets you buy page credits and p
  19. [R61] FAX from iPhone 1/5 · US False advertising: Not free after trial period
  20. [R63] FAX from iPhone 3/5 · US Not free: This app isn’t free not even to send one free trial facts. You have to go find a different app that actually is free.
  21. [R76] FAX from iPhone 1/5 · US Free?: Garbage app. Claims to be free but isn’t. Don’t waste your time. Just another predatory subscription service banking on your forgetting about it or making it ridiculously frustrating to cancel. Hard pass. And they will say it is “free to download” as if that’s supposed to be some kind of incentive; newsflash: they are all free to download. No one cares they can download it for free if the
  22. [R80] FAX from iPhone 1/5 · US False Advertising: This App was free to download, easy to set up, then asked for the first review before a fax could be sent. Initially, I gave a 5 star review for ease of use, and then the app required that I pay almost $10 to actually send the fax. Major bait and switch…and $10 to send a fax?!?! I am taking the time to review again. Buyer beware, the high reviews are not genuine.
  23. [R1] Genius Fax 1/5 · US All spam gets through: I have 90% spam coming through and despite reporting it the same ones get through. Useless.
  24. [R6] Genius Fax 3/5 · US It was working perfect but: I am receiving too many fax spams
  25. [R37] Genius Fax 1/5 · US The faxes don’t go through: I’ve had nothing but problems trying to send a fax
  26. [R55] Genius Fax 1/5 · US Fax: Fax did not send and said it was! Very disappointing
  27. [R57] Genius Fax 1/5 · US Doesn’t work: I purchased the 50 sheet package to fax 12 sheets and made 5 attempts to send the fax unsuccessful. I then faxed all 12 page on my personal fax without any problems. DON’T buy this app! It is bogus!!!!
  28. [R86] FAX from iPhone 1/5 · US Scammer: I would give this app zero stars if I could. I downloaded it for what I believed would be a one-time need and never knowingly signed up for a subscription that renews every two weeks. I never used the app after downloading it, yet I was still charged. When I requested a refund, it was denied despite the fact that the service was never used. The subscription terms were not clear to me, an
  29. [R94] FAX from iPhone 1/5 · US Subscription keeps charging after cancellation: I used one time to fax a document and cancelled subscription. I should not have to pay $33 for a 2 page fax. Keeps charging. I requested refund and get denied
  30. [R102] FAX from iPhone 1/5 · US Charged for no reason: I cancelled this many days before the subscription kicked in and it still charged me
  31. [R112] FAX from iPhone 1/5 · US Charged me even after I cancelled my subscription: I was charged for a renewal several days after I canceled my subscription. I reported the charge to apple who denied my claim. I appealed the decision and they denied it again and told me to contact the developer, Fax. I contacted them via their customer support email. Then they told me they could not help me, and to contact their in-app support c

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store