Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Just Eat vs Glovo

Just Eat 4.7★ · Free to download 55
Winner Glovo
Glovo 4.8★ · Free to download 75

Choose Glovo for a more reliable delivery experience and better customer service.

Full reviews: Just Eat · Glovo

Glovo outperforms Just Eat in reliability and customer support, despite both apps having their share of negative reviews. Users appreciate Glovo's faster service and better handling of issues, whereas Just Eat struggles with customer service and order tracking.

Head to head

features tieR8R12R66R70
Just Eat Just Eat offers a wide variety of restaurant options but lacks features like direct courier communication.
Glovo Glovo also provides diverse options but has been criticized for slow delivery and wrong orders.
ease of use tieR44R6R100R116
Just Eat Just Eat is described as straightforward to use but has loading issues.
Glovo Glovo's app is also noted for being user-friendly, although it has been criticized for bugs.
reliability edge: GlovoR1R22R64R70
Just Eat Just Eat faces significant complaints about order delivery and customer service.
Glovo Glovo has its own issues but generally receives better reviews for timely deliveries.
price/value tieR15R36R85R104
Just Eat Just Eat is criticized for high service fees and overall cost.
Glovo Glovo also has high fees, but some users find value in the service provided.
support edge: GlovoR4R10R96R112
Just Eat Just Eat has been heavily criticized for poor customer service responses.
Glovo Glovo's customer support also receives negative feedback, but some users report improvements.
Pick Just Eat if

you want a wider selection of restaurants and are willing to deal with potential service issues.

Pick Glovo if

you prioritize timely deliveries and better customer service.

Evidence note: Both apps have a mix of positive and negative reviews, but Glovo's recent improvements in customer service and reliability give it an edge.

Frequently asked

Which app has better customer service?
Glovo generally has better customer service ratings compared to Just Eat, although both have faced criticism; users report that Glovo has improved its response times recently.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R8] Just Eat 5/5 · US Must have for Europe: Must have app when traveling / living in Europe
  2. [R12] Just Eat 3/5 · US Naser: Good app with wide variety of options, but would love to see an English version for the Spanish one.
  3. [R66] Glovo 3/5 · US Refund policy: Glovo’s service can be good, but their refund policy is very unfriendly. If a shop fails to deliver all the items in your order, Glovo may still charge you for the undelivered products and require you to wait up to 10 business days for a refund. In my case, I waited nearly a month and had to follow up multiple times before receiving my money back. This experience made me very hesita
  4. [R70] Glovo 1/5 · US Late: The food took 2 hours and half to arrive
  5. [R44] Just Eat 5/5 · GB Easy to use app: Used many times for last minutes shipping orders and food deliveries, app is easy to follow
  6. [R6] Just Eat 3/5 · US Bugs: I’ve never had them mess up an order and the delivery is always is pretty quick, but the app itself needs worked on. 9.8/10 times I get on it, it’s a blank screen and won’t load. It doesn’t matter if wifi or 4g or where im at. I’ve even deleted the app and redownloaded and it’s still doing it. Also, 3/5 times you order it’ll still say preparing your order, but then the person shows up at the
  7. [R100] Glovo 1/5 · US help option not working after placing order: very buggy app all the time
  8. [R116] Glovo 2/5 · US Awful: If the order is wrong and you text the help center they wont do anything they would just say that they cant return money and make another food like what is the point of making help center if you are not doing anything about it
  9. [R1] Just Eat 1/5 · US Awful: Didn’t receive order and just eat refused to refund my money. App does not give info to contact carrier if delivered to wrong address. No way to confirm between customer and carrier if the order was delivered.
  10. [R22] Just Eat 1/5 · US Scam: Ordered food, and never received it. Spoke to restaurant and they said they did not deliver and marked the order complete anyway. Just eat will not give us our money back.
  11. [R64] Glovo 1/5 · US DO NOT USE GLOVO: DO NOT USE GLOVO! Seem's convenient but not worth all the stress from confused drivers and mishandling at the store level. If you are missing something, they will offer you Glovo credits, which will not help you recover any foreign transaction Fees.
  12. [R15] Just Eat 3/5 · GB Expensive: Used to be good value. Gone really expensive
  13. [R36] Just Eat 3/5 · GB Greedy Just Eat: This greedy company is why takeout is getting so expensive. 14-35% commission on the restaurants, then they charge customers on top of that which doesn’t even touch the restaurants. Service fees, bag fees, delivery fees. Service fees were only added because they were told they can’t charge fees for using card anymore. Gross business model that is now too big to fail. I only ho
  14. [R85] Glovo 5/5 · US It’s too expensive: Weather fee, courier fee, service fee just for a food. They are thieves.
  15. [R104] Glovo 1/5 · US Prices: Prices are extremely high!!! 50% what kind of stupid business is this? Im not using it anymore hope others will do the same cause they’re stealing from us, i don’t know about other countries but Morocco is a disaster
  16. [R4] Just Eat 1/5 · US Customer service is awful: Customer service is awful
  17. [R10] Just Eat 1/5 · US Support is terrible: Don’t bother using this app use Deliveroo. Worst customer service ever.
  18. [R96] Glovo 1/5 · US Worst service: Their customer service is among the worst I’ve experienced
  19. [R112] Glovo 1/5 · US Abysmal support, they rob you.: If I could give zero stars, I would. Support is automated, completely useless, and unhelpful. They will let you pay for ruined, spilled food and then tell you there is nothing they can do. Terrible company, terrible customer care. Account permanently deleted.
  20. [R99] Glovo 5/5 · US Good customer service: Globo has improved its customer service 100 percent . Congratulations

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store