Just Eat

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R46] 5/5 · US Good food finding app: Good for finding nearby food and vendors
2. [R115] 3/5 · US Naser: Good app with wide variety of options, but would love to see an English version for the Spanish one.
3. [R179] 5/5 · US Eat what you fancy: Just eat! Has everything wooooo
4. [R222] 5/5 · GB Love food: Fabulous choice
5. [R182] 5/5 · US Micky: Great app. Easy to use thank you.
6. [R187] 4/5 · US Takeout made easy: I love the reorder feature... find something you love and order it again in a snap.
7. [R193] 5/5 · US So easy to use you'll want to slap your moma!: Tons of restaurants, quick, easy to use!
8. [R195] 5/5 · US Amazing app: Amazing app and easy to use and so accurate👍
9. [R48] 5/5 · US Excellent: Very straight forward app. Reliable and fast delivery. Updates a little off but overall no issues getting food late or cold.
10. [R60] 5/5 · US Great service: We love how quickly our food comes with Just Eat!
11. [R75] 5/5 · US Very good: Great delivery and service
12. [R92] 5/5 · US Beautiful Service: Always on time and very good service
13. [R217] 5/5 · GB Weekly: Love that just eat do great deals and I can’t get to the shops never disappoint me very rarely get issues
14. [R221] 5/5 · GB Good good: I like using Just Eat and you do deal with refunds quite quickly which is awesome as most apps keep you waiting for seven days apart from that delivery is good. Food is mostly good. Well done Just Eat.
15. [R224] 5/5 · GB Great service: Amazing deals, best food order app to date
16. [R15] 5/5 · US Actually Better Than I Originally Thought.: At first it seems I didn’t have a good time with this app and due to the option to not be able to tip your rider it was just another reason to not like this app. I primarily used Deliveroo. Then one day Deliveroo is acting up and won’t work. So I have no choice but to use Just Eats. I use it and found this amazing restaurant on it and it’s one of my go t
17. [R27] 5/5 · US Must have for Europe: Must have app when traveling / living in Europe
18. [R64] 5/5 · US 👍🏻: Great app for late night orders in spain
19. [R198] 5/5 · US This is an App for UK, not US: Just a reminder for all of you who complains that this app gives zero search results, THIS IS AN APP DESIGNED TO USE IN UK. I'm currently traveling in London and this App is great with a lot of choices. I mean the food can sometimes be bad but there's definitely a lot of choices.
20. [R1] 1/5 · US Awful: Didn’t receive order and just eat refused to refund my money. App does not give info to contact carrier if delivered to wrong address. No way to confirm between customer and carrier if the order was delivered.
21. [R8] 1/5 · US Scam: Ordered food, and never received it. Spoke to restaurant and they said they did not deliver and marked the order complete anyway. Just eat will not give us our money back.
22. [R9] 1/5 · US Order not received: I was in an online meeting from morning till late afternoon. During a break I ordered food on this app and was tracking it. When it was almost here I went down to receive it yet no one came. I managed to file a complaint and call the restaurant. Yet just eat is telling me they cannot refund my £40.27. I had to wait till almost 4pm before I ate. Such a company should simply not
23. [R10] 1/5 · US Worst customer service experience ever.: I ordered some medicine from Superdrug, but it turned out to be really disappointing. Everything showed up on the receipt, but the main item I actually needed was missing. Instead, they only delivered the extra item I had added just to reach the minimum order, which I didn’t even really need. I told the driver straight away that something was missing, but
24. [R2] 1/5 · US Customer service is awful: Customer service is awful
25. [R4] 1/5 · US Support is terrible: Don’t bother using this app use Deliveroo. Worst customer service ever.
26. [R5] 1/5 · US Don’t download this app.: This app offers terrible service and it does not offer good support it uses a really useless AI instead of just talking to you like a normal person.
27. [R7] 1/5 · US Do not care about customer: Will not refund customer even if restaurant admits to not including part of your order.
28. [R12] 1/5 · US THIS APP SUCKS: NO FOOD was delivered and they didn’t care and I explained it to them. The driver had the details wrong. I was traveling staying in a hotel had traveled all night long and just wanted a pizza before I went to bed and they didn’t care stay away
29. [R3] 2/5 · US DONT USE AS INTERNATIONAL TRAVELER: me and my friend were hungry. we are from america, and just got back from our flight, so we decided to order in. so we went to the app and ordered some food. Estimated delivery time was way off. It did not alert us when the driver was near and kept saying that there was 10 minutes till they came which caused the driver to get upset and it caused us to get upset
30. [R6] 1/5 · US Just Wait: Disorganized deliveries. Be ready to Just wait
31. [R43] 1/5 · US Do Not Use: Delivery times are artificially inflated (ETA of 30 minutes became 2 hours) the delivery drivers are not trackable, and there is no way to contact the restaurant or report a problem via the app. This app only makes the experience worse - order directly instead
32. [R45] 1/5 · US Misleading delivery times: Orders get delivered significantly later than the estimated delivery times. It has happened to me more than once now. I called the restaurants and they say the order has been ready each time. I don’t mind waiting if I know how long it will take. I don’t like having the delivery time increase significantly after I have placed the order.
33. [R20] 1/5 · US Too much: Just eat fees continue to go up and the restaurants have also increased prices. Please make it stop!
34. [R206] 3/5 · GB Expensive: Used to be good value. Gone really expensive
35. [R231] 3/5 · GB Just eat: This is a good app if you live in range of a town or somewhere where they deliver. It’s easy to use and things can be delivered quite quickly, however you do have to pay for delivery charges and can only order from certain places .
36. [R265] 3/5 · GB Fees: Service fees are too high
37. [R28] 1/5 · US Love this app but it shut me out: They changed the logo on the app so I’m guessing they updated it now I can’t get back in which is absolutely great news
38. [R99] 3/5 · US Bugs: I’ve never had them mess up an order and the delivery is always is pretty quick, but the app itself needs worked on. 9.8/10 times I get on it, it’s a blank screen and won’t load. It doesn’t matter if wifi or 4g or where im at. I’ve even deleted the app and redownloaded and it’s still doing it. Also, 3/5 times you order it’ll still say preparing your order, but then the person shows up at the
39. [R111] 3/5 · US Frustrating that you can’t talk with courier: There’s no way to contact them to help them find their way or anything, it’s so annoying. And if you don’t include instructions before you submit the order there’s no way to add them later. This is an easy fix that the developers really need to get on asap!
40. [R154] 4/5 · US Optimise site: Good service but the site needs improvement- a) the search function for restaurants ndd add me or cuisine needs to be improved/ it shows up lots of unrelated results. B) in the delivery address you should allow a few lines to meet additional directions for delivery guy as not all addresses are straightforward c) got s beee we address it should pick up your current location rather t
41. [R42] 3/5 · US Ratings aren’t valid: I rated a store 3 stars for valid reasons and rated the delivery 4-stars, so they misrepresented my rating as 4- stars, which will mislead others in the further.
42. [R215] 3/5 · GB Worse than it was: Decent app, never really have problems. Major downside over the past year has been the removal of readable reviews and redesigning the rating system to heavily favour restaurants all being 5 star. You used to get 4.7/4.5 etc. now it’s all 5. Another issue is the amount of duplicate restaurants, either the same restaurant with multiple names operating from the same location or
43. [R365] 3/5 · GB No tips: When ordering from a food takeaway I would like the option to leave a tip as I don’t often have cash. Uber eats allows this and it’s a little annoying not to have this option
44. [R34] 1/5 · US Order not delivered and no refund: There should be a chat feature on this app. And also you should provide a refund if there is an error. You should mandate that users enter in an area code. Some international customers may not realize they did not enter in an area code for their phone number. These small things can make a big difference. I’m not sure why you rely only on phone calls to call custo
45. [R37] 1/5 · US Yeah no this app is horrible: First off I tried translating things to English and clearly that doesn’t work. So in order to find out what to order I had to translate everything manually. On top of that I ordered food last night. It said my driver was approaching delivery. I waited about 25 minutes looking at my window and I didn’t see a single driver come by. On top of that, it was already an hour
46. [R59] 1/5 · US Americans Beware! (avoid at all costs): App appears to work well in English at first. Once you ask for help or report a problem, it’s all Italian and the app doesn’t allow translations. You can’t “copy” the text on the screen or interact with it. There is no support number to reach and no one answers their emails. The worst part is their delivery partners know this and will take orders and never
47. [R49] 4/5 · US Pretty decent: I like that it has different options but I wish it had a button so you could favorite the places you like to eat rather than searching for it.
48. [R160] 5/5 · US Perfect: Excellent application, I like it
49. [R331] 3/5 · GB Greedy Just Eat: This greedy company is why takeout is getting so expensive. 14-35% commission on the restaurants, then they charge customers on top of that which doesn’t even touch the restaurants. Service fees, bag fees, delivery fees. Service fees were only added because they were told they can’t charge fees for using card anymore. Gross business model that is now too big to fail. I only ho