Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Just Eat vs foodpanda

Just Eat 4.7★ · Free to download 30
Winner foodpanda
foodpanda 4.6★ · Free to download 65

foodpanda is generally a more reliable choice for food delivery due to better customer service and refund processes, despite some issues with delivery times and pricing, while Just Eat struggles significantly with customer support and order fulfillment.

Full reviews: Just Eat · foodpanda

Just Eat faces severe criticism for its non-existent customer service and refusal to refund undelivered or incorrect orders, making it a risky choice for users R1R4R13R19. foodpanda, while not without its flaws like delayed deliveries and higher prices, generally offers better customer support and a more user-friendly experience, including a refund process R63R72.

Head to head

Customer Service & Refunds edge: foodpandaR1R4R10R13
Just Eat Just Eat users frequently report terrible customer service, with many instances of orders not being received or being incorrect, and the app refusing to issue refunds R1R4R10R13. Some users mention an unhelpful AI instead of human interaction R13.
foodpanda foodpanda generally receives praise for providing refunds for inconveniences and listening to customers to solve problems . However, some users have experienced issues with refunds for cancelled orders or missing items, and slow or unhelpful customer support R63.
Delivery Speed & Reliability tieR6R7R14R16
Just Eat Just Eat reviews are mixed on delivery speed, with some users reporting quick and reliable delivery R6R14 while others complain about disorganized deliveries, long waits, and inaccurate tracking R7R16.
foodpanda foodpanda users frequently complain about slow deliveries, long wait times (up to 3-4 hours for saver delivery), and continuous delays R61R63R70R72. Some note that priority orders are also late R70. However, some users find delivery times precise and food arriving hot R119.
App Functionality & User Experience edge: foodpandaR3R5R6R9
Just Eat Just Eat's app has issues with blank screens and loading R6, inaccurate order status updates R6, and a lack of features like contacting couriers or adding instructions post-order R9R29. Some users also note issues with rating misrepresentation and duplicate restaurants R3. However, many find it straightforward and easy to use R5R14.
foodpanda foodpanda is generally considered easy to use with a user-friendly interface . However, it has issues with online payment errors , ads covering order information , items being out of stock after payment , and a lack of features like live activities or dark mode .
Price & Value tieR15R24R33R36
Just Eat Just Eat is criticized for being expensive, with high service, bag, and delivery fees R15R24R33R36. Users feel the company is greedy due to high commissions on restaurants and additional charges to customers R36.
foodpanda foodpanda also faces criticism for higher prices compared to original menus and increased product costs with extra charges . However, some users appreciate good promotions, deals, and affordable delivery charges R68R83R101R119.
Pick Just Eat if

You are in Europe and need a wide variety of food options, and are willing to overlook potential customer service issues and app glitches for quick and reliable delivery when it works R14.

Pick foodpanda if

You prioritize an app with generally better customer support and a higher likelihood of refunds for order issues, even if it means potentially longer delivery times or occasional app glitches R63.

Evidence note: Just Eat's recent reviews are heavily skewed negative, particularly regarding customer service and refunds, which contrasts with its higher lifetime rating. foodpanda has a much larger volume of reviews, indicating wider usage, and its issues are more varied rather than concentrated on a single critical failure point.

Frequently asked

Does Just Eat offer refunds for missing orders?
No, Just Eat users frequently report that the app refuses to refund money even when orders are not received or are incorrect, with customer service being described as awful and non-existent R1R19R22R25.
Are foodpanda deliveries always on time?
No, foodpanda deliveries are frequently reported as late, with some users experiencing delays of 3-4 hours for saver delivery or continuous delays even for priority orders R61R63R70R72.
Can I contact the delivery driver on Just Eat?
No, Just Eat users report that there is no way to contact the courier directly to help them find their way or add instructions after an order is placed R9R29.
Does foodpanda have good deals and promotions?
Yes, foodpanda users often find great deals, promotions, and vouchers, with some noting that Pandapro is beneficial for frequent orders and delivery charges are affordable R68R83R101R119.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Just Eat 1/5 · US Awful: Didn’t receive order and just eat refused to refund my money. App does not give info to contact carrier if delivered to wrong address. No way to confirm between customer and carrier if the order was delivered.
  2. [R4] Just Eat 1/5 · US Customer service is awful: Customer service is awful
  3. [R10] Just Eat 1/5 · US Support is terrible: Don’t bother using this app use Deliveroo. Worst customer service ever.
  4. [R13] Just Eat 1/5 · US Don’t download this app.: This app offers terrible service and it does not offer good support it uses a really useless AI instead of just talking to you like a normal person.
  5. [R6] Just Eat 3/5 · US Bugs: I’ve never had them mess up an order and the delivery is always is pretty quick, but the app itself needs worked on. 9.8/10 times I get on it, it’s a blank screen and won’t load. It doesn’t matter if wifi or 4g or where im at. I’ve even deleted the app and redownloaded and it’s still doing it. Also, 3/5 times you order it’ll still say preparing your order, but then the person shows up at the
  6. [R7] Just Eat 2/5 · US DONT USE AS INTERNATIONAL TRAVELER: me and my friend were hungry. we are from america, and just got back from our flight, so we decided to order in. so we went to the app and ordered some food. Estimated delivery time was way off. It did not alert us when the driver was near and kept saying that there was 10 minutes till they came which caused the driver to get upset and it caused us to get upset
  7. [R14] Just Eat 5/5 · US Excellent: Very straight forward app. Reliable and fast delivery. Updates a little off but overall no issues getting food late or cold.
  8. [R16] Just Eat 1/5 · US Just Wait: Disorganized deliveries. Be ready to Just wait
  9. [R3] Just Eat 3/5 · US Ratings aren’t valid: I rated a store 3 stars for valid reasons and rated the delivery 4-stars, so they misrepresented my rating as 4- stars, which will mislead others in the further.
  10. [R5] Just Eat 5/5 · US Hello hi: Very nice. I like
  11. [R9] Just Eat 3/5 · US Frustrating that you can’t talk with courier: There’s no way to contact them to help them find their way or anything, it’s so annoying. And if you don’t include instructions before you submit the order there’s no way to add them later. This is an easy fix that the developers really need to get on asap!
  12. [R15] Just Eat 3/5 · GB Expensive: Used to be good value. Gone really expensive
  13. [R24] Just Eat 3/5 · GB Fees: Service fees are too high
  14. [R33] Just Eat 3/5 · GB So so: Costly but quick and reliable.
  15. [R36] Just Eat 3/5 · GB Greedy Just Eat: This greedy company is why takeout is getting so expensive. 14-35% commission on the restaurants, then they charge customers on top of that which doesn’t even touch the restaurants. Service fees, bag fees, delivery fees. Service fees were only added because they were told they can’t charge fees for using card anymore. Gross business model that is now too big to fail. I only ho
  16. [R19] Just Eat 1/5 · US Do not care about customer: Will not refund customer even if restaurant admits to not including part of your order.
  17. [R22] Just Eat 1/5 · US Scam: Ordered food, and never received it. Spoke to restaurant and they said they did not deliver and marked the order complete anyway. Just eat will not give us our money back.
  18. [R25] Just Eat 1/5 · US Order not received: I was in an online meeting from morning till late afternoon. During a break I ordered food on this app and was tracking it. When it was almost here I went down to receive it yet no one came. I managed to file a complaint and call the restaurant. Yet just eat is telling me they cannot refund my £40.27. I had to wait till almost 4pm before I ate. Such a company should simply not
  19. [R61] foodpanda 1/5 · US Scam!: If you ask for saver delivery it may take 3-4 hours and change schedule even 10 times! Worst service!
  20. [R63] foodpanda 3/5 · US No support: Ordered lunch at 12:23pm, first ETA was 1pm. Then continuous delay, says rider is making another stop after another. Tried to get online help with no support. Eventually delivered at 2pm. Never using Foodpanda again.
  21. [R70] foodpanda 1/5 · US Tooooooo bad: Itna ghatia ho gya ha foodpanda priority walay Oders b late hi aty hain thanda khana or too much expensive ajeeb tamasha lgaya ha enho nay roz k oders late hain
  22. [R72] foodpanda 3/5 · US Disappointing: Not at all satisfactory, especially in an emergency. The so-called fast delivery has been disappointing. I have ordered from here five or six times, hoping for a better experience, but every time the status shows “slightly delayed” and the order is delivered at the regular time.
  23. [R29] Just Eat 5/5 · US More info: No option to add extra instructions
  24. [R68] foodpanda 5/5 · US Good promo: Gave me a box of noodles at 8$ . Thanks
  25. [R83] foodpanda 5/5 · US Good offers: I often get great deals from this platform
  26. [R101] foodpanda 5/5 · US Very convenient, and great deals!: Foodpanda makes ordering food very easy and the delivery charges are very affordable! The app doesn’t have any bugs and the interface is very user friendly. Pandapro is actually beneficial if you order often, and the deals/vouchers are great.
  27. [R119] foodpanda 5/5 · US Mi salvación cuando no tengo tiempo de cocinar: Foodpanda es mi app favorita para pedir comida. Los tiempos de entrega suelen ser muy precisos y la comida siempre llega caliente. Me encanta la sección de 'PandaRewards' porque acumulas puntos que realmente sirven para ahorrar en el próximo pedido. Además, la interfaz es súper colorida y fácil de usar. ¡El rastreo en tiempo real del repartidor funci

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store