Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Just Eat vs Gopuff

Just Eat 4.7★ · Free to download 45
Winner Gopuff
Gopuff 4.8★ · Free to download 70

Gopuff is generally preferred for its speed and reliability in delivery, while Just Eat struggles with consistent customer service and order accuracy.

Full reviews: Just Eat · Gopuff

Gopuff offers fast and reliable delivery for groceries and snacks, though some users report issues with product quality and customer support. Just Eat provides a wide variety of food options but is frequently criticized for poor customer service, unreceived orders, and app bugs.

Head to head

Features & Selection tieR9R11R12R17
Just Eat Just Eat is praised for its wide variety of options and good food finding capabilities, especially for local restaurants R11R12. However, users desire features like favoriting restaurants and the ability to add instructions after an order is placed R9R17. Some users also note issues with duplicate restaurant listings and a redesigned rating system that makes all restaurants appear 5-star .
Gopuff Gopuff is appreciated for its selection of snacks and groceries, with users finding it convenient for last-minute shopping and cravings . However, some users report issues with product quality, such as expired fruits and vegetables or freezer-burnt items . There are also complaints about the new AI mode making it slower to shop and removing the 'deals' section .
Ease of Use tieR6R7R14R21
Just Eat Just Eat is described as a very straight forward and easy-to-use app R21. However, many users experience significant bugs, such as blank screens and loading issues, even after reinstalling R6. The app's tracking updates are often inaccurate, showing orders as 'preparing' when the driver is already at the door R6R7R14.
Gopuff Gopuff is generally considered easy to use R77. However, some users find the new AI mode makes shopping slower and less efficient . There are also reports of login issues where users cannot access their accounts even with a registered email .
Reliability & Delivery edge: GopuffR1R7R14R16
Just Eat Just Eat's delivery speed is inconsistent, with some users reporting quick and reliable service R14 while others experience disorganized deliveries, long waits, and inaccurate estimated times R7R16. A significant number of reviews highlight orders not being received at all, with no way to contact the carrier R1R22R25.
Gopuff Gopuff is frequently praised for its fast and punctual delivery, often arriving in under 30 minutes R77R91. However, some users report drivers going to the wrong address or orders being cancelled due to drivers being too far away . There are also complaints about drivers not following delivery instructions .
Price & Value tieR15R24R36R47
Just Eat Just Eat is criticized for being expensive, with high service fees, delivery charges, and bag fees R15R24R36R47. Users feel the company's business model is greedy, taking large commissions from restaurants and adding multiple charges to customers R36.
Gopuff Gopuff is generally seen as reasonably priced compared to some competitors R77, especially with a Fam membership R105. However, many users find products to be overpriced or smaller in size than expected . There are also complaints about hidden charges and deals not being honored due to 'technical issues' R96R100R116.
Customer Support edge: GopuffR1R4R10R13
Just Eat Just Eat's customer service is overwhelmingly described as awful, terrible, non-existent, and unhelpful R4R10R13R19. Many users report not receiving refunds for unfulfilled or incorrect orders, even when the restaurant admits fault R1R19R22R25. The support often relies on a 'useless AI' instead of human interaction R13.
Gopuff Gopuff's customer service receives mixed reviews. Some users praise it as incredible and helpful , while others describe it as horrible, unhelpful, and unresponsive . There are specific complaints about support refusing to refund expedited delivery fees or not resolving issues with missing or incorrect items .
Pick Just Eat if

You are traveling or living in Europe and want a wide selection of local food options, and are willing to risk potential issues with customer service and app bugs R11R12.

Pick Gopuff if

You prioritize fast and reliable delivery for snacks, groceries, and convenience items, and value a generally positive driver experience R77R91.

Evidence note: Just Eat's recent reviews are heavily skewed negative, particularly regarding customer service and unreceived orders, which contrasts with its higher lifetime rating. Gopuff has a larger volume of reviews, with a mix of strong positives for delivery speed and negatives for product quality and specific support issues.

Frequently asked

Does Just Eat offer refunds for missing orders?
Based on user reviews, Just Eat frequently refuses to refund money for orders that were not received or were incorrect, even when the restaurant admits fault R1R19R22R25.
Is Gopuff delivery fast?
Yes, Gopuff is frequently praised for its fast delivery, with many users reporting orders arriving in less than 30 minutes R77R91R101R105.
Are there hidden fees with Gopuff?
Some users report hidden charges and fees that are not disclosed until after an order is placed or when contacting support R96R100R116R120.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R9] Just Eat 3/5 · US Frustrating that you can’t talk with courier: There’s no way to contact them to help them find their way or anything, it’s so annoying. And if you don’t include instructions before you submit the order there’s no way to add them later. This is an easy fix that the developers really need to get on asap!
  2. [R11] Just Eat 5/5 · US Good food finding app: Good for finding nearby food and vendors
  3. [R12] Just Eat 3/5 · US Naser: Good app with wide variety of options, but would love to see an English version for the Spanish one.
  4. [R17] Just Eat 4/5 · US Pretty decent: I like that it has different options but I wish it had a button so you could favorite the places you like to eat rather than searching for it.
  5. [R6] Just Eat 3/5 · US Bugs: I’ve never had them mess up an order and the delivery is always is pretty quick, but the app itself needs worked on. 9.8/10 times I get on it, it’s a blank screen and won’t load. It doesn’t matter if wifi or 4g or where im at. I’ve even deleted the app and redownloaded and it’s still doing it. Also, 3/5 times you order it’ll still say preparing your order, but then the person shows up at the
  6. [R7] Just Eat 2/5 · US DONT USE AS INTERNATIONAL TRAVELER: me and my friend were hungry. we are from america, and just got back from our flight, so we decided to order in. so we went to the app and ordered some food. Estimated delivery time was way off. It did not alert us when the driver was near and kept saying that there was 10 minutes till they came which caused the driver to get upset and it caused us to get upset
  7. [R14] Just Eat 5/5 · US Excellent: Very straight forward app. Reliable and fast delivery. Updates a little off but overall no issues getting food late or cold.
  8. [R21] Just Eat 3/5 · GB Just eat: This is a good app if you live in range of a town or somewhere where they deliver. It’s easy to use and things can be delivered quite quickly, however you do have to pay for delivery charges and can only order from certain places .
  9. [R1] Just Eat 1/5 · US Awful: Didn’t receive order and just eat refused to refund my money. App does not give info to contact carrier if delivered to wrong address. No way to confirm between customer and carrier if the order was delivered.
  10. [R16] Just Eat 1/5 · US Just Wait: Disorganized deliveries. Be ready to Just wait
  11. [R15] Just Eat 3/5 · GB Expensive: Used to be good value. Gone really expensive
  12. [R24] Just Eat 3/5 · GB Fees: Service fees are too high
  13. [R36] Just Eat 3/5 · GB Greedy Just Eat: This greedy company is why takeout is getting so expensive. 14-35% commission on the restaurants, then they charge customers on top of that which doesn’t even touch the restaurants. Service fees, bag fees, delivery fees. Service fees were only added because they were told they can’t charge fees for using card anymore. Gross business model that is now too big to fail. I only ho
  14. [R47] Just Eat 1/5 · US Too much: Just eat fees continue to go up and the restaurants have also increased prices. Please make it stop!
  15. [R4] Just Eat 1/5 · US Customer service is awful: Customer service is awful
  16. [R10] Just Eat 1/5 · US Support is terrible: Don’t bother using this app use Deliveroo. Worst customer service ever.
  17. [R13] Just Eat 1/5 · US Don’t download this app.: This app offers terrible service and it does not offer good support it uses a really useless AI instead of just talking to you like a normal person.
  18. [R19] Just Eat 1/5 · US Do not care about customer: Will not refund customer even if restaurant admits to not including part of your order.
  19. [R22] Just Eat 1/5 · US Scam: Ordered food, and never received it. Spoke to restaurant and they said they did not deliver and marked the order complete anyway. Just eat will not give us our money back.
  20. [R25] Just Eat 1/5 · US Order not received: I was in an online meeting from morning till late afternoon. During a break I ordered food on this app and was tracking it. When it was almost here I went down to receive it yet no one came. I managed to file a complaint and call the restaurant. Yet just eat is telling me they cannot refund my £40.27. I had to wait till almost 4pm before I ate. Such a company should simply not
  21. [R77] Gopuff 5/5 · US Fast good delivery: This company delivers fast fast fast! It’s easy to use, though more expensive than going to store myself, very convenient
  22. [R91] Gopuff 5/5 · US Almost always fast and always correct: I order a lot from Gopuff, it’s almost always to me less than 30 mins no matter where location I am and the order is always correct. One of my favorite delivery apps
  23. [R101] Gopuff 5/5 · US Great delivery service: I give they delivery service something out this work they are top 1 fastest delivery for groceries ever thank you Gopuff keep being great don’t change for anyone you guys rank#1 hands down
  24. [R105] Gopuff 5/5 · US Amazing: Cheap delivery prices with Fam membership and the membership is cheap. Fast delivery. Awesome service
  25. [R96] Gopuff 1/5 · US They charge fees that they don't tell you about.: Hidden charges that are not mentioned until after you contact Support to find out why you were overcharged. Then they tell you they are very sorry that you were not notified of the charge but they are going to charge you for it.
  26. [R100] Gopuff 1/5 · US Overcharging: I was charged 77.27 for what idk
  27. [R116] Gopuff 1/5 · US Disappointed: This app said no fees and then it said you had to get a membership to get no fees or else there will be a 200 dollar mark up for 3 items
  28. [R120] Gopuff 1/5 · US Wtf: You said no fees why am I still getting fees?

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store