HealthPartners® vs LiveWell with Advocate Aurora

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] HealthPartners® 1/5 · US Never loads: Never loads properly for me, always have to go to the web page browser to click into messages and visits
2. [R13] HealthPartners® 1/5 · US Garbage: This app (and full website) hasn’t worked for at least 48 hours. It repeatedly sends a verification code to enter, after you’ve entered your username and password, only to send you back to enter your username and password again, endlessly. It’s makes no sense for a site to be down during a work week for this long. I thought I may just need to update the app. It didn’t make a difference
3. [R15] HealthPartners® 3/5 · US Features come and go weekly: What you can do and how you do it changes as frequently as monthly or even weekly. Firstly, features appear and disappear. Secondly, for any given feature, one day it works directly, another day it takes you out of the app and sends you to the website. Can it just work the same for six months? On the plus side, adding appointments to your phone calendar via the
4. [R17] HealthPartners® 5/5 · US It works again!: Thank you! The 9/24/2024 update restored the usefulness of the app. I came now see my appts and test results again!
5. [R5] HealthPartners® 5/5 · US Messaging is terrible: Why would you bury the Inbox? Important messages are sent and IT can’t even place a bell icon with an alert symbol on the corners to link to the inbox? Ridiculous. Also, no one can sign the consent forms because, on iOS, you can’t scroll to the bottom to submit. Is mobile check in even a real thing? What’s up with the department that’s supposed to fix this stuff?
6. [R34] HealthPartners® 1/5 · US Nearly Useless: Trying to send messages is a nightmare, I’m trying to communicate with my dr and now I’m being forced to consent to a bunch of forms that I literally can’t “sign” in the app. I can check the radio button, but scrolling vertically is disabled so I can’t get to any confirmation button. Can scroll horizontally, but of course that’s useless because there’s nothing in the horizon so fra
7. [R38] HealthPartners® 4/5 · US Really like it, but I have some suggestions: Suggestion 1: incorporate messaging directly into the app instead of needing to open the website to manage & send messages - confusing experience. Maybe there are special privacy concerns or integration issues, not sure but it is confusing. Suggestion 2: for appointment scheduling, have a “first available” search function within the specialty area, the
8. [R45] HealthPartners® 3/5 · US Messaging: I don’t like the fact that I can’t send my dr a message rather than having to go out in the cold for a office visit just to ask a question about a medication or whatever.
9. [R2] HealthPartners® 4/5 · US Appointment check-in process is confusing: Have someone walk through the appointment check-in process. The verbiage used isn’t clear. After walking through the confirmation of health conditions and Drugs, a box pops up that says you’re ready for check in, and in that box, it says a button to see future appointments. It never confirms that you ARE checked in! And what’s the purpose of having a but
10. [R7] HealthPartners® 1/5 · US Needs Improvements: Missing the functionality to schedule appointments directly in app like MyChart can, the appointment link brings you to a website instead. Would be nice to be able to add yourself to a waitlist for all departments like you can for certain other appointments, especially speciality departments such as GI which takes like 6 months to get into. It would be very helpful to have a fu
11. [R14] HealthPartners® 5/5 · US Was great: The app was great but, after the last update, we can longer schedule, modify, view appointments??? Why take an app backwards??
12. [R43] HealthPartners® 2/5 · US Needs improvements: The biometrics don’t work! Remember me doesn’t work. It’s always a headache to sign into, especially when it’s been a while. Appointments don’t show up once made and it doesn’t work to cancel them either. So frustrating!
13. [R3] HealthPartners® 3/5 · US New update: no test results?: I have always really liked the health partners app because it’s easier to navigate than the website, but now I can’t see my test results unless I log onto the website. Is this because of data laws? I don’t understand this change and if it isn’t required by law I would appreciate being able to see my test results on the app. If someone could explain or change it back I
14. [R24] HealthPartners® 3/5 · US No Test Results????: What happened to being able to access your test results through the App???
15. [R29] HealthPartners® 5/5 · US Going down hill: This app used to be great, but it has really gone down hill in the last year. Nothing loads, and there is no way to see test results anymore. I expect way more from such a big company that profits billions of dollars a year.
16. [R33] HealthPartners® 3/5 · US Getting booted out of test results all the time.: I love the app but every time I click a test result it boots me back to the very first main menu and I have to click back into test results and click on the test result to view it. Please fix!
17. [R6] HealthPartners® 3/5 · US Issues with the UI in latest version: I’m assuming they’re aware, but messed up UI in current version. Seems to work, but lots of small gray boxes in mid line of app.
18. [R9] HealthPartners® 3/5 · US Menu never loads at top: When trying to schedule appointments for my minor children, the fields are blank but clickable. I have to guess who I’m trying to make an appointment for or see a test result. Spend some money on tech please.
19. [R66] LiveWell with Advocate Aurora 3/5 · US Hospital Visit: Half way through my hospital visit the APP stopped showing results or future tests that were scheduled. I called support and got no help. The APP is great until it isn’t.
20. [R67] LiveWell with Advocate Aurora 1/5 · US Test results not downloaded: I had a ct scan 2 1/2 days ago. The test results have not been downloaded. And the visit summary is Blank. The radiology department had the results in 24 Hours. Now I have to Get someone to Drive there (I’m non weight bearing due to surgery ) and walk in and get them. Very frustrated
21. [R74] LiveWell with Advocate Aurora 5/5 · US I love that I can do “one-stop” EVERYTHING…: I LOVE that I can do EVERYTHING “one-stop shopping”…from just asking my doctor a random question to schedule an appointment to looking at my test results!!
22. [R77] LiveWell with Advocate Aurora 5/5 · US Live Well App: I LOVE using my app, I can message MD,s check when I have appointments and check my lab results. I can also make appointments on my app. So convenient and easy to use, you just need to work with it to understand all you can do
23. [R63] LiveWell with Advocate Aurora 3/5 · US Messaging doesn’t work: I never receive messages from my doctor or nurses . Hospital even had me remove the app and redownload but they still never send. Messages haven’t worked since 2025.
24. [R69] LiveWell with Advocate Aurora 3/5 · US Looks like potential: I cannot message my providers, not even my primary. I cannot delete old messages. It appears as though it also does not coordinate information with providers from other hospitals. Having more than one doctor writing prescriptions for the same drugs seems on the surface to be a dangerous thing. If not dangerous, it certainly is confusing!