HealthPartners®

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R160] 5/5 · US This is slick: Love how quick and fast making an appt is!!!!
2. [R161] 5/5 · US Awesome!: Well would I rather use an app or wait on hold? Easy decision there. Plus the app works well. I can manage my kids appointments and schedule appointments really quickly. I love it.
3. [R177] 5/5 · US Amazing and easy to use: I was able to schedule my appointment using this great application. Super simple.
4. [R180] 5/5 · US Easy to navigate: I love having my records available quickly and the ability to make appointments without being on hold forever!
5. [R61] 5/5 · US Easy Navigation: Health Partners site is easy to access and use for my health care plan and information needs
6. [R163] 5/5 · US Very user friendly!: See above. 😃
7. [R164] 5/5 · US Easier than thought: I can be technology challenged. This was easy and intuitive. Actually loved it. Will do this again. Better than long wait times for the operator.
8. [R175] 5/5 · US Very user friendly.: The app has tremendous functionality and convenience, not to mention it doesn’t require an advanced degree to use!
9. [R166] 5/5 · US MyHP: It works just great and often avoids long holding on phone calls.
10. [R122] 5/5 · US CoVid 19 Apple Wallet: I absolutely LOVE the CoVid 19 Apple Wallet option and how easy it was to add. I had my booster at CVS in Edina and now I have to figure out how to add that as well! Thanks for that! 👍🙏
11. [R6] 1/5 · US Garbage: This app (and full website) hasn’t worked for at least 48 hours. It repeatedly sends a verification code to enter, after you’ve entered your username and password, only to send you back to enter your username and password again, endlessly. It’s makes no sense for a site to be down during a work week for this long. I thought I may just need to update the app. It didn’t make a difference
12. [R21] 2/5 · US New version doesn’t let you login: Was a great app. Doesn’t work anymore just reloads the login page constantly
13. [R22] 1/5 · US Can’t log in: Authentication gets caught in some sort of browser loop.
14. [R24] 1/5 · US Glitchy: Won’t even let me log in / it’s so glitchy. Fix this!
15. [R8] 3/5 · US New update: no test results?: I have always really liked the health partners app because it’s easier to navigate than the website, but now I can’t see my test results unless I log onto the website. Is this because of data laws? I don’t understand this change and if it isn’t required by law I would appreciate being able to see my test results on the app. If someone could explain or change it back I
16. [R47] 2/5 · US Using the app has become pointless: I’ve used this app for years and have been able to manage cancel and make appointments within the app without being taken to an external browser and this is no longer the case. I used to be able to see my test results in the app and I can no longer do that without an external browser opening. I now avoid using the app because the useful things are no longer avai
17. [R48] 5/5 · US Was great: The app was great but, after the last update, we can longer schedule, modify, view appointments??? Why take an app backwards??
18. [R50] 3/5 · US No Test Results????: What happened to being able to access your test results through the App???
19. [R1] 1/5 · US Never loads: Never loads properly for me, always have to go to the web page browser to click into messages and visits
20. [R20] 3/5 · US Features come and go weekly: What you can do and how you do it changes as frequently as monthly or even weekly. Firstly, features appear and disappear. Secondly, for any given feature, one day it works directly, another day it takes you out of the app and sends you to the website. Can it just work the same for six months? On the plus side, adding appointments to your phone calendar via the
21. [R25] 2/5 · US It just opens the website anyway. Pointless.: You can barely use it without it just opening the site up on browser. Barely can stay on the app. The emails won’t open the app either, just go straight to the web browser.
22. [R30] 1/5 · US Horrible experience: I've had a horrible experience with the app and this hospital system. The hospital personnel besides not been very friendly and helpful, they have NO idea what kind of app they have. They keep making reference to their grandiose MyChart which is NOT the real excellent MyChart. This hospital app is the most useless piece of electrons wasting significant technology space. It is
23. [R7] 1/5 · US Several buttons can’t be activated: When attempting to select several core actions in the app like viewing summaries and messaging the care team the screen remains unchanged. The button doesn’t do anything.
24. [R15] 5/5 · US Messaging is terrible: Why would you bury the Inbox? Important messages are sent and IT can’t even place a bell icon with an alert symbol on the corners to link to the inbox? Ridiculous. Also, no one can sign the consent forms because, on iOS, you can’t scroll to the bottom to submit. Is mobile check in even a real thing? What’s up with the department that’s supposed to fix this stuff?
25. [R19] 1/5 · US Nearly Useless: Trying to send messages is a nightmare, I’m trying to communicate with my dr and now I’m being forced to consent to a bunch of forms that I literally can’t “sign” in the app. I can check the radio button, but scrolling vertically is disabled so I can’t get to any confirmation button. Can scroll horizontally, but of course that’s useless because there’s nothing in the horizon so fra
26. [R54] 1/5 · US Good app but…: This a good app but with the latest update there is no blander to keep track of appointments. I hope this can get fixed rather soon.noticed it’s next to impossible to contact your care team with the app. When I show the doctor and am told she don’t like the app anymore speaks volumes. I’d give it zero stars if I could.
27. [R4] 1/5 · US Needs Improvements: Missing the functionality to schedule appointments directly in app like MyChart can, the appointment link brings you to a website instead. Would be nice to be able to add yourself to a waitlist for all departments like you can for certain other appointments, especially speciality departments such as GI which takes like 6 months to get into. It would be very helpful to have a fu
28. [R13] 3/5 · US Menu never loads at top: When trying to schedule appointments for my minor children, the fields are blank but clickable. I have to guess who I’m trying to make an appointment for or see a test result. Spend some money on tech please.
29. [R32] 2/5 · US Disappointing: I haven’t been able to schedule an appointment via the Healthpartners app for MONTHS, which is very inconvenient, as waiting to schedule via phone is always a long wait time in my experience. Their development team is aware of this issue but it doesn’t seem to be a priority to them to fix it. All I find the app to be useful for is messaging my care team and reviewing lab results.
30. [R11] 2/5 · US Cannot check in: When I am checking in, it does not allow me to scroll down on the forms so I cannot sign them. I used MyChart before moving to this provider, I wish this app was more like that.
31. [R12] 3/5 · US Issues with the UI in latest version: I’m assuming they’re aware, but messed up UI in current version. Seems to work, but lots of small gray boxes in mid line of app.
32. [R18] 3/5 · US Just meh: You always have to clear the app from your background if it doesn’t show your test results and says problem on our end it always buggy they need to better when it works it’s nice a app I’m tired of never seeing stuff when I first go in and have restart multiple times
33. [R27] 1/5 · US Errors: Everything in the app right now says "an error occurred on the server, please try again later". It has been that way since last week. Please fix!
34. [R5] 1/5 · US Find another way!: Authentication codes are a waste of my time. I won’t be checking in online anymore. And I don’t care if they are to keep my account protected. Find another way to protect my account than to waste my precious time waiting for a code! I’ll be going back to calling the dr office and checking in in person!
35. [R39] 3/5 · US Not available on mychart for EPIC: Please make records available on mychart by epic
36. [R216] 5/5 · US MyHP app: Open till recently I have used this app over and over again with no issues. It’s been a lifesaver. Unfortunately the most recent upgrade requires that my 6S plus go to version 13 which for some reason won’t. So now I find myself locked out of the app unless I get a new phone or I go to my HP account on the computer
37. [R224] 3/5 · US It’s been a good app but now unable to update: App says to update or else support lost. Update says incompatible with current OS and needs OS13. Apple says iPad is up to date with OS12.something, WHAT is happening. I used to love this app for the information I could get quickly when away from home.
38. [R2] 4/5 · US Appointment check-in process is confusing: Have someone walk through the appointment check-in process. The verbiage used isn’t clear. After walking through the confirmation of health conditions and Drugs, a box pops up that says you’re ready for check in, and in that box, it says a button to see future appointments. It never confirms that you ARE checked in! And what’s the purpose of having a but
39. [R43] 1/5 · US Worst patient portal ever: This is a joke. The coders need to talk to epic. Live well and Mychart are so much more user friendly. We recently moved to western WI and we are very disappointed in the medical options. The fact that our communication options are this app is horrifying. Do better.
40. [R53] 2/5 · US Missing options to schedule appointments or see appointments: Not sure what happened but my feature to see appointments or even schedule appointments is no longer an option.
41. [R52] 2/5 · US Stopped showing my appointments: The app was great until recently when it stopped showing my appointments (past and upcoming), test results, and other information from the main app page. What happened? Now I have to log into the site via a browser.
42. [R88] 4/5 · US Really like it, but I have some suggestions: Suggestion 1: incorporate messaging directly into the app instead of needing to open the website to manage & send messages - confusing experience. Maybe there are special privacy concerns or integration issues, not sure but it is confusing. Suggestion 2: for appointment scheduling, have a “first available” search function within the specialty area, the