HealthPartners® vs Teladoc Health

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R3] HealthPartners® 3/5 · US New update: no test results?: I have always really liked the health partners app because it’s easier to navigate than the website, but now I can’t see my test results unless I log onto the website. Is this because of data laws? I don’t understand this change and if it isn’t required by law I would appreciate being able to see my test results on the app. If someone could explain or change it back I
2. [R5] HealthPartners® 5/5 · US Messaging is terrible: Why would you bury the Inbox? Important messages are sent and IT can’t even place a bell icon with an alert symbol on the corners to link to the inbox? Ridiculous. Also, no one can sign the consent forms because, on iOS, you can’t scroll to the bottom to submit. Is mobile check in even a real thing? What’s up with the department that’s supposed to fix this stuff?
3. [R7] HealthPartners® 1/5 · US Needs Improvements: Missing the functionality to schedule appointments directly in app like MyChart can, the appointment link brings you to a website instead. Would be nice to be able to add yourself to a waitlist for all departments like you can for certain other appointments, especially speciality departments such as GI which takes like 6 months to get into. It would be very helpful to have a fu
4. [R14] HealthPartners® 5/5 · US Was great: The app was great but, after the last update, we can longer schedule, modify, view appointments??? Why take an app backwards??
5. [R1] HealthPartners® 1/5 · US Never loads: Never loads properly for me, always have to go to the web page browser to click into messages and visits
6. [R2] HealthPartners® 4/5 · US Appointment check-in process is confusing: Have someone walk through the appointment check-in process. The verbiage used isn’t clear. After walking through the confirmation of health conditions and Drugs, a box pops up that says you’re ready for check in, and in that box, it says a button to see future appointments. It never confirms that you ARE checked in! And what’s the purpose of having a but
7. [R12] HealthPartners® 3/5 · US Just meh: You always have to clear the app from your background if it doesn’t show your test results and says problem on our end it always buggy they need to better when it works it’s nice a app I’m tired of never seeing stuff when I first go in and have restart multiple times
8. [R13] HealthPartners® 1/5 · US Garbage: This app (and full website) hasn’t worked for at least 48 hours. It repeatedly sends a verification code to enter, after you’ve entered your username and password, only to send you back to enter your username and password again, endlessly. It’s makes no sense for a site to be down during a work week for this long. I thought I may just need to update the app. It didn’t make a difference
9. [R4] HealthPartners® 1/5 · US Horrible: Terrible ‘Insurance Company’, good luck with claims, try your best to use someone else. They’re predatory, only there to take. Wish them the worst.
10. [R8] HealthPartners® 5/5 · US Excellent System: Have been with health partners for few years now. Really like the system and the tools they provide
11. [R11] HealthPartners® 5/5 · US I Miss Healthpartnersssssssss!: I moved and it will never be the same out here in these out of state streets. I gotta fight for my life to get care I need-if I do get it all. In S FL, it’s difficult to get people to take certain types of insurance, people play in your face with your health. Everything is third party this, third party that, healthcare providers do not work together. You can’t get a
12. [R65] Teladoc Health 5/5 · US Teladoc: Very professional
13. [R99] Teladoc Health 1/5 · US Deceitful - scam: I was informed they’d send me a free scale, covered by insurance! Now I have a bill where it was very much not covered by insurance. This is a scam!
14. [R105] Teladoc Health 1/5 · US 1st teladoc visit: Provider was very unfriendly. She did not offer much medical advice. No prescription because she said it might require a prior authorization. She hung up without saying goodbye. Feel like I wasted my money.
15. [R113] Teladoc Health 1/5 · US Total Scam: I was looking for a weight loss program specifically for GLP-1 meds. Teladoc came up. I filled out everything and they verified that my insurance covered the meds. The enrolled me in a program and sent me a scale. They said once I weighed in, then I could make an appointment and discuss the prescription with the doctor. I make an appointment with a doctor and the very first thing he sa
16. [R6] HealthPartners® 3/5 · US Issues with the UI in latest version: I’m assuming they’re aware, but messed up UI in current version. Seems to work, but lots of small gray boxes in mid line of app.
17. [R15] HealthPartners® 3/5 · US Features come and go weekly: What you can do and how you do it changes as frequently as monthly or even weekly. Firstly, features appear and disappear. Secondly, for any given feature, one day it works directly, another day it takes you out of the app and sends you to the website. Can it just work the same for six months? On the plus side, adding appointments to your phone calendar via the
18. [R24] HealthPartners® 3/5 · US No Test Results????: What happened to being able to access your test results through the App???
19. [R27] HealthPartners® 3/5 · US App issues - Attn IT: Your app is displaying a 500 internal error when looking at test results. This has been happening for months. Really would appreciate it if you would fix it.
20. [R63] Teladoc Health 3/5 · US One person only: I like the devices. They are easy to setup. I don’t care for this app. If anyone else uses the device connected to your app then their data ends up in you. Annoying. There’s some adjustment that can be made for the data associated with the scale but tech support there’s no way to remove the data associated with the blood pressure. This should be an easy task to have multipl
21. [R67] Teladoc Health 1/5 · US Worst experience ever.: I set up a video call to speak to a doctor so I can renew a prescription however, they called over the phone instead of a video call being familiar with the process. I asked the person speaking to me if they could transfer to a video call instead and the answer was no and of course I asked and he confirmed I would be charged anyway despite the mistake so I said I’d call a c
22. [R82] Teladoc Health 2/5 · US this app is HORRIBLE: this app is absolutely a nightmare. It is the glitches thing I’ve ever used. It’s always freezing. I get error messages when I try to do important things sometimes I can’t see my provider. Sometimes the provider can’t see me and you would think with all these updates that it would change, but it doesn’t. Unfortunately, I do have to use this app, but it is a very dreadful expe