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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

HealthPartners® vs MyChart

HealthPartners® 4.7★ · Free to download 45
Winner MyChart
MyChart 4.6★ · Free to download 70

MyChart is generally more reliable and feature-rich for managing healthcare, while HealthPartners® struggles with consistent functionality and user experience.

Full reviews: HealthPartners® · MyChart

MyChart offers a more consistent and comprehensive platform for managing appointments, test results, and communication with providers, despite some navigation and login frustrations. HealthPartners® users frequently report issues with app loading, missing features, and a confusing user interface, making it less reliable for critical healthcare tasks.

Head to head

Features edge: MyChartR3R7R14R24
HealthPartners® HealthPartners® users report a lack of key features like direct appointment scheduling within the app, the ability to add themselves to waitlists, and a clear way to see outstanding lab orders R7. There are also complaints about test results disappearing or being inaccessible R3R24R29, and difficulty with medication refills . Some users miss features that were previously available or found in other apps like MyChart, such as viewing prescriptions and allergies R14.
MyChart MyChart generally provides a wide range of features, including managing appointments (requesting, cancelling, scheduling), viewing test results, and communicating with care providers R71R74. Users appreciate the ability to link accounts from multiple providers R71R74 and access information in real-time . However, some users find scheduling appointments difficult and report issues with medication management, such as not being able to add or adjust medications easily .
Ease of Use / UI edge: MyChartR2R5R6R15
HealthPartners® Many HealthPartners® users find the app difficult to navigate and confusing, with a cluttered UI R2R6. Specific complaints include buried inboxes R5, unclear appointment check-in processes R2, and features that frequently change or redirect to the website R15. Some users also report issues with scrolling on forms, preventing submission R5R34.
MyChart MyChart is often praised for being easy to use and navigate R65. Users appreciate the intuitive design and the ability to find information easily . However, some users find the communication options cumbersome and report difficulty finding specific information, requiring a lot of clicking around . A few users describe the interface as not clean or user-friendly .
Reliability edge: MyChartR1R12R13R14
HealthPartners® HealthPartners® suffers from significant reliability issues, with users reporting that the app frequently doesn't load R1R29, is buggy R12, or displays error messages . Login problems are common, including endless loops for verification codes R13, inability to log in after password changes , or biometric login failures . Features often stop working after updates R14.
MyChart MyChart generally functions reliably, with users noting quick turnaround on communication and real-time updates . However, some users experience login difficulties, often requiring password resets or excessive multi-factor authentication R103. There are also reports of errors when clicking on features and information not being up-to-date or accurate .
Communication edge: MyChartR5R30R34R38
HealthPartners® HealthPartners® users struggle with communication features. Many report difficulty sending messages to doctors R34R38 and finding the inbox R5. Some links for e-visits or messages do not work R30.
MyChart MyChart is highly valued for its communication tools, allowing easy messaging with doctors and care teams R65R71R74. However, some users are frustrated that nurses often respond instead of doctors and a few report being unable to send or receive messages at all .
Price/Value edge: MyChartR4R20R65R74
HealthPartners® HealthPartners® is free to download, but some users express dissatisfaction with the overall value, particularly regarding insurance claims and perceived predatory practices R4. One user noted the app's usefulness for managing health care plans and information R20.
MyChart MyChart is free to download, and users widely perceive it as a valuable and essential tool for managing their health information R65. It saves time by simplifying prescription refills and doctor communication, reducing the need for calls or in-person visits R65R74.
Pick HealthPartners® if

You are already a HealthPartners® member and primarily need basic access to some health information, and you are willing to tolerate frequent app glitches and a confusing interface R20.

Pick MyChart if

You want a comprehensive and generally reliable app to manage appointments, view test results, and communicate with multiple healthcare providers, even if it means occasional login frustrations R71R74.

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. MyChart has a significantly larger number of reviews, which provides a broader perspective on its functionality and user experience.

Frequently asked

Can I schedule appointments directly in the HealthPartners® app?
No, many HealthPartners® users report that the app often redirects them to a website to schedule appointments, rather than allowing direct scheduling within the app R7R15.
Does MyChart allow me to link accounts from different doctors or hospitals?
Yes, MyChart users appreciate the ability to link accounts from multiple doctors and hospitals, allowing them to see all their health information in one place R71R74.
Are test results always available in the HealthPartners® app?
No, several HealthPartners® users have reported issues with test results not loading, disappearing, or being inaccessible in the app, sometimes requiring them to use the website instead R3R12R24R29.
Is MyChart easy to use for older adults?
While many find MyChart easy to use, some seniors report that the excessive verification steps during login can be a barrier to access R103.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] HealthPartners® 3/5 · US New update: no test results?: I have always really liked the health partners app because it’s easier to navigate than the website, but now I can’t see my test results unless I log onto the website. Is this because of data laws? I don’t understand this change and if it isn’t required by law I would appreciate being able to see my test results on the app. If someone could explain or change it back I
  2. [R7] HealthPartners® 1/5 · US Needs Improvements: Missing the functionality to schedule appointments directly in app like MyChart can, the appointment link brings you to a website instead. Would be nice to be able to add yourself to a waitlist for all departments like you can for certain other appointments, especially speciality departments such as GI which takes like 6 months to get into. It would be very helpful to have a fu
  3. [R14] HealthPartners® 5/5 · US Was great: The app was great but, after the last update, we can longer schedule, modify, view appointments??? Why take an app backwards??
  4. [R24] HealthPartners® 3/5 · US No Test Results????: What happened to being able to access your test results through the App???
  5. [R2] HealthPartners® 4/5 · US Appointment check-in process is confusing: Have someone walk through the appointment check-in process. The verbiage used isn’t clear. After walking through the confirmation of health conditions and Drugs, a box pops up that says you’re ready for check in, and in that box, it says a button to see future appointments. It never confirms that you ARE checked in! And what’s the purpose of having a but
  6. [R5] HealthPartners® 5/5 · US Messaging is terrible: Why would you bury the Inbox? Important messages are sent and IT can’t even place a bell icon with an alert symbol on the corners to link to the inbox? Ridiculous. Also, no one can sign the consent forms because, on iOS, you can’t scroll to the bottom to submit. Is mobile check in even a real thing? What’s up with the department that’s supposed to fix this stuff?
  7. [R6] HealthPartners® 3/5 · US Issues with the UI in latest version: I’m assuming they’re aware, but messed up UI in current version. Seems to work, but lots of small gray boxes in mid line of app.
  8. [R15] HealthPartners® 3/5 · US Features come and go weekly: What you can do and how you do it changes as frequently as monthly or even weekly. Firstly, features appear and disappear. Secondly, for any given feature, one day it works directly, another day it takes you out of the app and sends you to the website. Can it just work the same for six months? On the plus side, adding appointments to your phone calendar via the
  9. [R1] HealthPartners® 1/5 · US Never loads: Never loads properly for me, always have to go to the web page browser to click into messages and visits
  10. [R12] HealthPartners® 3/5 · US Just meh: You always have to clear the app from your background if it doesn’t show your test results and says problem on our end it always buggy they need to better when it works it’s nice a app I’m tired of never seeing stuff when I first go in and have restart multiple times
  11. [R13] HealthPartners® 1/5 · US Garbage: This app (and full website) hasn’t worked for at least 48 hours. It repeatedly sends a verification code to enter, after you’ve entered your username and password, only to send you back to enter your username and password again, endlessly. It’s makes no sense for a site to be down during a work week for this long. I thought I may just need to update the app. It didn’t make a difference
  12. [R30] HealthPartners® 3/5 · US Fix: The app needs to be fixed. When I try to do an e-visit or check my messages through the app. The link to those items is not working.
  13. [R34] HealthPartners® 1/5 · US Nearly Useless: Trying to send messages is a nightmare, I’m trying to communicate with my dr and now I’m being forced to consent to a bunch of forms that I literally can’t “sign” in the app. I can check the radio button, but scrolling vertically is disabled so I can’t get to any confirmation button. Can scroll horizontally, but of course that’s useless because there’s nothing in the horizon so fra
  14. [R38] HealthPartners® 4/5 · US Really like it, but I have some suggestions: Suggestion 1: incorporate messaging directly into the app instead of needing to open the website to manage & send messages - confusing experience. Maybe there are special privacy concerns or integration issues, not sure but it is confusing. Suggestion 2: for appointment scheduling, have a “first available” search function within the specialty area, the
  15. [R4] HealthPartners® 1/5 · US Horrible: Terrible ‘Insurance Company’, good luck with claims, try your best to use someone else. They’re predatory, only there to take. Wish them the worst.
  16. [R20] HealthPartners® 5/5 · US Easy Navigation: Health Partners site is easy to access and use for my health care plan and information needs
  17. [R65] MyChart 5/5 · US Makes my life easier: My chart is so easy and efficient. It makes prescriptions and communications with my doctor so simple. I'm really grateful that I have it
  18. [R74] MyChart 5/5 · US Almost Everything All In 1 App: I have multiple doctors from multiple hospitals and specialty clinics. 95% of my doctors use MyChart. The app makes it so much easier for several different things. You have quick access to any of your test results and you can order prescription refills. You can also send messages contacting your doctors or their nursing staff to ask questions when needed. That way t
  19. [R71] MyChart 5/5 · US Super easy way to track clinical visits and other health info: My general medicine clinic and my main specialist both use MyChart, which figured this out and let me link the two accounts. Now both sets of doctors can see what’s going on with the other clinic. The app lets me see my visit schedule, message the care providers, manage appointments (requesting and cancelling), view test results, et
  20. [R29] HealthPartners® 5/5 · US Going down hill: This app used to be great, but it has really gone down hill in the last year. Nothing loads, and there is no way to see test results anymore. I expect way more from such a big company that profits billions of dollars a year.
  21. [R103] MyChart 2/5 · US Verification excess: For seniors who are not that familiar with tech, your excessive verifications at log in are a barrier to access for some. I can see wanting to safeguard medical information but that should be part of your servers job and internal security. You should add calling as option for verification and no more than once every 30 days unless password is entered incorrectly

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store