Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Amazon Prime Video vs Amazon Shopping

Amazon Prime Video 4.8★ · Free + IAP 45
Winner Amazon Shopping
Amazon Shopping 4.8★ · Free + IAP 70

Amazon Shopping is the better app overall due to its consistent reliability and user satisfaction with core shopping functions, despite recent AI integration issues, while Amazon Prime Video struggles with pervasive ads and app functionality problems.

Full reviews: Amazon Prime Video · Amazon Shopping

Amazon Shopping generally offers a reliable and convenient online shopping experience, though recent AI features have caused some frustration. Amazon Prime Video, however, faces significant user complaints regarding excessive ads, content paywalls, and persistent app bugs.

Head to head

Content and Features tieR2R5R9R12
Amazon Prime Video Amazon Prime Video offers a wide selection of shows and movies, including popular titles and exclusive content, with some users appreciating the availability of YouTube channels and kids' avatars R2R5. However, many users are frustrated by the amount of content that requires additional payment despite a Prime subscription or free trial R9R12R21R30. Recent additions like a mini-player and playback speed control are appreciated .
Amazon Shopping Amazon Shopping boasts a vast selection of merchandise across various categories, with users praising the variety and ease of finding products . Some users appreciate features like free Grubhub+ with Prime and the ability to listen to free music . However, the recent integration of Alexa AI search has been met with strong negative feedback, with users finding it unhelpful and preferring traditional search results R61R67R101R107.
Ease of Use and Interface edge: Amazon ShoppingR11R13R16R19
Amazon Prime Video Users find Prime Video's interface generally easy to navigate for watching content R11. However, many complain about the 'Continue Watching' feature being buggy, not updating correctly across profiles or devices, or being difficult to find R13R27R30. The new AI search is criticized as unhelpful and trash R19. Some also dislike auto-playing videos in the live TV section R16 and the lack of Picture-in-Picture functionality .
Amazon Shopping Amazon Shopping is generally considered easy to use for browsing and making purchases . However, the new Alexa AI search has made the app cumbersome and slow for many, with some reporting it freezes often R61R67R73R101. Users also note issues with specific functionalities like the absence of Alexa AI or picture search on iPad , and a desire for a feature to see total prices of items in lists .
Reliability and Performance tieR20R27R29R30
Amazon Prime Video Amazon Prime Video users report frequent issues with app stability, including crashing R30, audio drops , and videos playing with only audio and a paused screen . The app sometimes forgets where users left off R27 and has subtitle bugs R20R29. Some users experience content not loading, requiring reinstallation .
Amazon Shopping Amazon Shopping generally performs well for many users . However, a significant number of recent reviews highlight issues with the app being slow, glitchy, and constantly crashing, especially after recent updates R61R73. The app is also criticized for draining phone battery and causing devices to overheat R72R75.
Price and Value edge: Amazon ShoppingR1R3R4R7
Amazon Prime Video Amazon Prime Video is criticized for its excessive and long ads, even for paying Prime subscribers, which users feel forces them to upgrade to a premium ad-free tier R1R3R4R7. Many users also express frustration that much of the desired content requires additional payment beyond the Prime subscription R9R12R21R30.
Amazon Shopping Amazon Shopping offers good pricing and deals, especially for Prime members who benefit from free returns and often cheaper prices . However, some users report issues with advertised fast or one-day delivery not being met, even with Prime R63R70. There are also complaints about returns no longer being free or convenient .
Customer Support tieR63R70R82R85
Amazon Prime Video Reviews for Prime Video do not directly mention customer support experiences.
Amazon Shopping Amazon Shopping users report significant frustration with customer support, particularly regarding the difficulty of reaching a human and the reliance on AI chatbots R85R107. Issues include problems with payment processing R63, missing or stolen packages with inadequate resolution R82, and orders being canceled or delayed without proper explanation R70.
Pick Amazon Prime Video if

you are a Prime subscriber primarily interested in Amazon's exclusive content or specific shows like 'MURDER DRONES' R2, 'Young Sheldon' , or 'Among Us' , and are willing to tolerate ads or pay for an ad-free experience.

Pick Amazon Shopping if

you frequently shop online and value a wide product selection, competitive pricing, and generally efficient delivery, especially if you are a Prime member .

Evidence note: Customer support for Amazon Prime Video was not directly addressed in the provided reviews, making a direct comparison on this dimension difficult.

Frequently asked

Does Amazon Prime Video have a lot of ads?
Yes, many users report an excessive amount of ads, even for Prime subscribers, with some experiencing ads playing frequently when skipping around a show or ads lasting up to 3 minutes for a 30-minute episode R1R3R4R8.
Are there extra costs for content on Amazon Prime Video?
Yes, despite a Prime subscription or free trial, many users are frustrated that a significant portion of desired content, including kids' movies and popular series, still requires additional payment, sometimes costing as much as $19.99 per season for a show R9R12R21R30.
How does the Amazon Shopping app perform on mobile devices?
While many find it easy to use, recent updates have led to frequent complaints about the Amazon Shopping app being slow, glitchy, constantly crashing, and causing phones to overheat and drain battery quickly R61R72R73R75.
Is Amazon Shopping's AI search helpful?
No, many users find the new Alexa AI search feature unhelpful, cumbersome, and frustrating, preferring traditional search results and expressing a desire for an option to disable it R61R67R101R107.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Amazon Prime Video 5/5 · US Great app. I will never delete it.: So, it’s a great app because there is some YouTube channels!! Like, Shiloh and Bros Preston Plays Mr. Beast And, there are kids avatars available. And, there is MURDER DRONES!
  2. [R5] Amazon Prime Video 5/5 · US Amazing: Prime had all the shows I was looking for!!
  3. [R9] Amazon Prime Video 3/5 · US O-O: I really hate the fact that everybody has to pay to watch TV
  4. [R12] Amazon Prime Video 3/5 · US Makes no sense that you have to pay to watch kids movie: I gave you a extra star because you can watch YouTube videos without going on YouTube but there’s for some reason a scary show on it that you can watch on kids but yet you can’t watch a SpongeBob Christmas movie without adult and paying and you don’t need to pay for the scary show and the movie is for five and over I would recommend buying i
  5. [R11] Amazon Prime Video 5/5 · US Is alright: Honestly my easiest experience between other apps , feels like the good shows come a little slower but always gives unique stories, and there not robbing you with extra family fees, has the least amount of issues with the interface a prime example of how other platforms should behave.
  6. [R13] Amazon Prime Video 2/5 · US App profiles continue watching wrong: When using the app, if I change between profiles, the continue watching continuously only reflects the first profile. So I have to search my shows every time I try using the app. I love watching prime and all the subscribed channels but something isn’t working properly via the app.
  7. [R16] Amazon Prime Video 1/5 · US Sucks: To the idiot who decided to add the feature where videos auto play under the live TV section, I hope you have diarrhea for the rest of your life. It seems like these developers add random updates in order to rage bait people because there is no way to turn it off, and I doubt someone asked for this feature.
  8. [R19] Amazon Prime Video 1/5 · US AI search is trash: The forced AI slop search is horrible, it’s not helpful and doesn’t let me find the movie I want.
  9. [R20] Amazon Prime Video 5/5 · US Subtitles bug is back: The subtitles bug via Chromecast is back. It no longer (again) accepts the IPhone caption settings
  10. [R27] Amazon Prime Video 3/5 · US Commenting on App Functionality: The content is great. However, the app does not work smoothly. It forgets where I left off I would say about 50% of the time. Really frustrating. With the ads now, that means you can’t even fast forward to where you actually left off. And it REALLY doesn’t know where I left off when I use different devices to watch something. I’m not sure why this is so difficult b
  11. [R29] Amazon Prime Video 5/5 · US Please fix subtitles: Im trying to watch yugioh duel monsters crunchyroll on prime but on epsidode 4-5 from what i know of is the the subtitles are to early.
  12. [R30] Amazon Prime Video 3/5 · US The Good, the Bad and the UGLY: Good: selection of things to watch or subscribe to. Bad: massive amount of watchable “only if you pay more” for content vs free with subscription content UGLY: bad app code, the continue watching is just wrong, app crashes all the time, horrible algorithm for recommending stuff you would watch…
  13. [R1] Amazon Prime Video 2/5 · US Excessive Ads: Excessive amount of ads.
  14. [R3] Amazon Prime Video 3/5 · US Waaaay too many ads: It's a little ridiculous that when you're simply trying to remember where you left off in a show, skipping around causes ads to play pretty much every time you decide to move to a different point in the episode. I shouldn't have to watch an ad, remember that I'm a few minutes ahead in the show because of an error, and then when I move two minutes ahead be subject to even more
  15. [R4] Amazon Prime Video 1/5 · US Too much adds: They put so much adds in the app you’re pretty much forced to upgrade to premium services. 3 min long adds for a 30 mins episode. All of this is getting out of hand.
  16. [R7] Amazon Prime Video 1/5 · US Ads: Ads are dumb, Bezos is a money leaching degenerate
  17. [R63] Amazon Shopping 3/5 · US Terrible Payment System: While it offers many options and stores, getting it to process payment is terrible. I have to submit payment several different ways and there is never a notice which delays my orders. Deliver sucks too. Never a one day or fast delivery.
  18. [R70] Amazon Shopping 1/5 · US Order delivery info: Just order a portable holding tank and combo kit and some weather stripping. Was offered the gift card if I applied for card. So I did and then after I completed my order that offered me getting it by Saturday. It tells me the tank, the most important part won’t be in until the end of the month or possibly beginning of next month. Not happy at all!!!
  19. [R82] Amazon Shopping 1/5 · US Package missing, likely stolen from home.: No refund and no replacement of items. after 3 weeks im still working to receive a refund.
  20. [R85] Amazon Shopping 1/5 · US Awful company: Any company purposeFully withholding their customer support number is a wretched company. Horrible business practices. If I ask your stupid AI what your customer support numbers is, it should just tell me. Not hide it on purpose.
  21. [R8] Amazon Prime Video 4/5 · US Ads: I don’t mind prime with ads but I also shouldn’t have to rewatch an ad because i rewinded before the ad then have to watch the ad again. 3 times watching 1.5 min (5.5 min)
  22. [R21] Amazon Prime Video 3/5 · US Free Trial Still Requires Extra Payments: Overall great and so much content to chose from.. BUT disappointed me. I got the free trail but the movie I really want to watch is still asking to pay. I don’t like when they give me free trail and you can’t even watch everything 😥.
You need to know which of movie is subscribe and which one to buy.
  23. [R61] Amazon Shopping 1/5 · US Alexa ai slop now forced.: I am not going to support Ai slop. All I want to do is look at results of a search not be forced to chat with a stupid ai. The app is cumbersome, sloppy and freezes often now after the update. Hey alexa, you’re horrible.
  24. [R72] Amazon Shopping 3/5 · US Heats up phone: I like this app, and like shopping on Amazon, but I had to uninstall it because every time I open the app my iPhone 16 Pro gets very hot. There is really no reason a shopping app should utilize so much memory, but this one does.
  25. [R73] Amazon Shopping 1/5 · US Alexa AI on Amazon Shopping: This app is nearly unusable with the addition of Alexa AI. It is slow, constantly crashes, and images regularly fail to load. The default is to share all of your data with limited control options and no ability to disable this feature.
  26. [R75] Amazon Shopping 3/5 · US Heavy app: The app is very heavy - my iphone battery drains so fast and heats up the phone. Pls don’t add asvertisments and animation . Its also distracting.
  27. [R67] Amazon Shopping 1/5 · US Stop with the AI!: They’ve replaced the search results with an annoying AI chatbot. Just show me search results. Replacing functional results and abandoning the model that made you a giant company is insanity.
  28. [R101] Amazon Shopping 1/5 · US AI Bloated: Amazon, literally no one anywhere, ever wants your AI search as their default. Switch it back to normal search by default or at least give us an option to turn this garbage off
  29. [R107] Amazon Shopping 1/5 · US Really hate Amazon.: They want to remove human contact, so everything is AI. Makes it insanely difficult to navigate issues that are uncommon. Super difficult to get packages that don’t go thru USPS since it puts the pin for my house 5-10 miles down a completely different road. No contact options with delivery drivers unless they call you first. It’s just a joke.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store