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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Ascend Federal Credit Union vs Redstone Federal Credit Union

Ascend Federal Credit Union 4.9★ · Free to download · ⚠ stale 85
Winner Ascend Federal Credit Union
Redstone Federal Credit Union 4.8★ · Free to download 80

Ascend Federal Credit Union is the better choice for users looking for a more user-friendly app experience.

Full reviews: Ascend Federal Credit Union · Redstone Federal Credit Union

Ascend Federal Credit Union edges out Redstone Federal Credit Union with a slightly higher lifetime rating and more positive feedback on user experience. While both apps have their issues, Ascend's users report a more intuitive interface and better customer service overall.

Head to head

features edge: Ascend Federal Credit UnionR5R11R23R70
Ascend Federal Credit Union Ascend users appreciate features like easy account management and responsive support, but note issues with mobile deposits and transaction visibility R5R11R23.
Redstone Federal Credit Union Redstone users express frustration with mobile deposits and limited features, particularly regarding transaction holds and the app's complexity R70.
ease of use edge: Ascend Federal Credit UnionR5R38R50R72
Ascend Federal Credit Union Many Ascend users find the app easy to navigate, though some criticize recent updates for being less intuitive R5R38R50.
Redstone Federal Credit Union Redstone users report that the app can be cumbersome and not user-friendly, with complaints about the new layout and frequent issues opening the app R72.
reliability edge: Ascend Federal Credit UnionR16R25R28R70
Ascend Federal Credit Union Ascend users frequently mention glitches and slow transaction postings, but many still find it reliable overall R16R25R28.
Redstone Federal Credit Union Redstone users also report issues with reliability, particularly with mobile deposits and app crashes, leading to a more negative perception R70.
price/value edge: Ascend Federal Credit UnionR2R8R29R66
Ascend Federal Credit Union Both apps are free to download with no additional fees mentioned, but Ascend users feel they receive better value for their banking services R2R8R29.
Redstone Federal Credit Union Redstone users express dissatisfaction with fees and service charges, feeling they do not get adequate value R66.
support edge: Ascend Federal Credit UnionR2R14R45R64
Ascend Federal Credit Union Ascend users frequently praise customer service as friendly and helpful, despite some complaints about response times R2R14R45.
Redstone Federal Credit Union Redstone users report mixed experiences with customer service, often highlighting frustrations with support responses and issue resolutions R64R66.
Pick Ascend Federal Credit Union if

you want a more user-friendly experience and better customer service.

Pick Redstone Federal Credit Union if

you are already accustomed to Redstone and prefer their banking services despite the app issues.

Evidence note: While both apps have free tiers, Ascend's users generally report a better experience, while some Redstone users express significant frustrations, particularly with the mobile deposit feature.

Frequently asked

Which app has better customer support?
Ascend Federal Credit Union is noted for its friendly and helpful customer service, with many users expressing satisfaction with their support experiences R2R14R45.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] Ascend Federal Credit Union 5/5 · US Understandable: Out of all my-banking apps my Ascend has been by far the easiest to use..
  2. [R11] Ascend Federal Credit Union 5/5 · US Great App: Easy to use. Fast response for support. Helpful friendly staff a few key strokes away
  3. [R23] Ascend Federal Credit Union 5/5 · US Exceptional!: I am happy to be part of ASCEND FCU! It never lets me down and has the BEST customer service. It feels like family :)
  4. [R70] Redstone Federal Credit Union 1/5 · US CHECK DEPOSIT FEATURE: This app has absolutely the WORST check deposit feature I’ve ever used. I’ve complained I’ve reviewed others have done the same with no changes or responses . It shouldn’t take 45 freaking minutes to take a picture for the deposit. FIX IT ITS NOT THAT HARD
  5. [R38] Ascend Federal Credit Union 5/5 · US User Friendly: I’ve used many other bank apps and this is the easiest app to use. Thank you for making it user friendly.
  6. [R50] Ascend Federal Credit Union 1/5 · US New app is a FAIL!: This new app is the worst. I can’t clearly distinguish between accounts, it’s not user-friendly, and it’s frankly not aesthetically pleasing to look at. The old app was much better. Developer take heed! Read the reviews! Fix this piece of crap!
  7. [R72] Redstone Federal Credit Union 3/5 · US Won’t even open: Every few weeks I’ll tap the app to check my account and it just won’t open. Like won’t even take me to the login screen. Each time I have to delete the app, redownload it, and hope I remember my password. It’s ridiculous and needs to be fixed. However when the app will open it’s very handy for moving money around.
  8. [R16] Ascend Federal Credit Union 1/5 · US Slow: It’s much too slow to post or reflect transactions. It never used to be this way but now it’s take 3-4 days for anything to come out.
  9. [R25] Ascend Federal Credit Union 2/5 · US Glitches: The bank itself is not my issue. The app is constantly having glitches. I’ve not been able to use mobile deposit all week. Checks are also very slow to clear. Mobile banking is a huge part of what keeps my small business running smoothly and I’m very disappointed to say I may have to change banks.
  10. [R28] Ascend Federal Credit Union 1/5 · US new credit account system: I have not been able to access my credit account on the app in days due to their complete change of the loan and credit card system. I need to transfer money and cannot do it. I have numerous representatives in the chat tell me it will be available by the end of rhe day just for me to find out its still not available.
  11. [R2] Ascend Federal Credit Union 5/5 · US bestest bank ever!: i’ve had a bank account with ascend for over 10+years… it’s allways stayed open even when i was going threw tough times& allways helped me with any issues! i allways recommend ascend credit union& will for Life! tge people are way nice& concerning& carrying. thank you ascend!☮️✝️🤍✌️🕊️🙏
  12. [R8] Ascend Federal Credit Union 5/5 · US Awesome: Great bank/cu you can do a lot with this bank but do need to be updated every other week and need some alerts like deposit alerts and transaction details. They deserve the credit that they need because they are friendly plus outstanding people.
  13. [R29] Ascend Federal Credit Union 5/5 · US Best decision ever: I am so happy I opened an account here great app and staff
  14. [R66] Redstone Federal Credit Union 3/5 · US Not happy that they wouldn’t refund $100 in fees or a mobile deposit that didn’t go through: Not happy that they charged me seven $25 fees because a mobile deposit did not go through. Would only refund three of them costing me $100. I’m not happy.
  15. [R14] Ascend Federal Credit Union 5/5 · US The best one!: I adore this credit union! Fast, friendly, courteous, thoughtful and fun!!!
  16. [R45] Ascend Federal Credit Union 5/5 · US Excellent service: I enjoy the app. And the customer service is amazing!
  17. [R64] Redstone Federal Credit Union 1/5 · US I don’t like RFCU: The app use to be so much better, this new update is not good. I don’t like how Redstone puts holds on random checks either. I’ve had a lot of problems with them blocking online Transactions for fraud. I haven’t been able to purchase online in months. No matter the store. I appreciate the effort but it’s too much. Redstone overall is not good but thats who my family has always u

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store