Ascend Federal Credit Union

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R2] 5/5 · US Understandable: Out of all my-banking apps my Ascend has been by far the easiest to use..
2. [R4] 5/5 · US Great App: Easy to use. Fast response for support. Helpful friendly staff a few key strokes away
3. [R12] 5/5 · US Review: Very good App , easy to use .
4. [R18] 5/5 · US Great App!: User friendly; allows me to view all my accounts.
5. [R1] 5/5 · US bestest bank ever!: i’ve had a bank account with ascend for over 10+years… it’s allways stayed open even when i was going threw tough times& allways helped me with any issues! i allways recommend ascend credit union& will for Life! tge people are way nice& concerning& carrying. thank you ascend!☮️✝️🤍✌️🕊️🙏
6. [R3] 5/5 · US Awesome: Great bank/cu you can do a lot with this bank but do need to be updated every other week and need some alerts like deposit alerts and transaction details. They deserve the credit that they need because they are friendly plus outstanding people.
7. [R7] 5/5 · US The best one!: I adore this credit union! Fast, friendly, courteous, thoughtful and fun!!!
8. [R46] 5/5 · US Easy to Navigate: On line banking at its best. I love this app, being able to and transfer and see my money at anytime time is fantastic!
9. [R50] 5/5 · US Convenience at my fingertips: I must say that I absolutely love the Ascend mobile app! There’s nothing like convenience at my fingertips whenever I need to access my account. This is one of the few apps whose notifications I welcome. One of my favorite features is the transfer option and the memo section where you can add a message. My daughter attends college in another state, so it’s VERY conven
10. [R53] 3/5 · US Awesome App: Nice app with good customers service. Able to transfer money to extended accounts, view your balances across all your accounts.
11. [R56] 1/5 · US Mobile deposits still broken: Are you ever going to fix this issue? It has been this way for 2 months now. Terrible service for your customers.
12. [R57] 3/5 · US Mobile Deposit: The phone orientation and check orientation are completely different and makes snapping a picture of the check difficult. For instance, you place the check long ways and you usually would. When the phone camera is turned long ways to snap a pic of the check, it shows up vertical instead or horizontal.
13. [R63] 4/5 · US Fix mobile deposit: The app is good for the most part. But doing the pic for mobile deposit is a nightmare. Why must it be so hard.
14. [R64] 1/5 · US Mobile deposit: App issue, not bank. Camera is all wonky and won’t capture checks, making it impossible to deposit remotely. I’m a small business owner. I routinely receive checks. This is terribly inconvenient.
15. [R10] 1/5 · US Terrible app. The app keeps locking me out. And every time I put in my password it tells me that it: Pack
16. [R13] 2/5 · US New App Layout: New app layout is awful and buggy/ laggy
17. [R118] 1/5 · US App keeps crashing on iPhone XS mAx iOS 13.5.1: I need to check my balance but i can’t even load into the app, I have to sign into the bank on a web browser. This is absurd !!
18. [R123] 2/5 · US Can’t open the app: I’m on a compatible iOS. Why can’t I open the app? It’s opening for 1 second and then it crashes! EVERY TIME!
19. [R14] 3/5 · US Real time data: I wish the transactions were more real time let it was a couple of years ago. It takes a couple of days for things to show up on my account.
20. [R21] 3/5 · US Got to love an app that takes weekends off...: If you're looking to do your banking - or even just keep up with your spending, THIS is the app for you! (As long as you don't spend money on weekends. That won't show up until Monday around lunch time - unless Monday is a holiday. Then you'll have to wait until Tuesday to see that Saturday morning expenditure come out).
21. [R59] 1/5 · US Slow: It’s much too slow to post or reflect transactions. It never used to be this way but now it’s take 3-4 days for anything to come out.
22. [R69] 3/5 · US Mr. D: My only complaint isn’t on the app as much as that system in place. Pending transactions, may be in pending for days.
23. [R5] 3/5 · US Buggy: while it is improving, this app is incredibly buggy. There needs to be a major UI overhaul and there’s a lot that doesn’t make sense. I needed to be more intuitive.
24. [R71] 3/5 · US App review: I don’t like the 2023 app changes. I liked the older setup better.
25. [R105] 1/5 · US Hate the app update: The credit union itself is great and the people are amazing! The app after this update is crap! Enjoyed the older version better then the new one
26. [R8] 5/5 · US Simple to use: Simple to use, is a stable app. It does glitch in the Zelle features but once you learn the bugs it’s okay to use.
27. [R49] 5/5 · US Zelle: The Zelle was working, now I can't get it to work at all for me. I've tried to cancel and restart but there is no method to do so.
28. [R94] 2/5 · US Zelle isn’t working: I really like ascend as a whole, but the app needs work. I’m NOT a fan of the update. Coming back to my original complaint, Zelle isn’t working within the app and won’t allow me to transfer money. Very disappointed.
29. [R136] 3/5 · US Help: I’ve had no problems with this all till now that I can’t find the Zelle option to send money. Could you put it back or direct me towards the way of sending money thru Zelle
30. [R40] 1/5 · US This app is FRUSTRATING: I have tried to make car payments with this app. First I struggled to be able to make a payment after linking my bank account. When I reached out for help my help session was ended early by the person on the line before they could even answer me. The 2nd attempt, they gave me a vague response. I finally found a link to external payments where I had to make ANOTHER account.
31. [R119] 1/5 · US Update is trash: Unable to pay from external source now. Some update. Who’s the genius that came u with this “improved” system. Thanks for nothing.
32. [R124] 1/5 · US New Update is Garbage: Used to pay my bill with my card from an external source, ie. my non-Ascend debit card. Now, there is no option to pay with an external debit card. To rectify, I added my bank account, and attempted to verify, but was met with my external bank account being locked. Called to pay my loan bill, and sat in queue for 20 mins. So basically, instead of paying my bill in 30 seconds
33. [R164] 1/5 · US Great Bank, Bad App: The app is worthless. You can’t even pay a monthly bill with it unless you have a checking account with them. If you call to make a payment via call/chat they charge you an extra $10. They charge $1 per paper statement. The chat feature almost never works. Trying to reach them by phone takes forever (going on a 2 day stretch right now). I regret getting a loan here.
34. [R92] 1/5 · US Slimy Fee Structure, glitchy app: I opened an account to get AWAY from things like low balance fees. Logged in today to discover I’ve been charged for the pleasure of allowing someone else use my money for MONTHS. I can’t for the life of me find any notification alerting me to this. On top of that trying to use the chat causes a glitch and I have frequent log in issue despite using a password mana
35. [R114] 2/5 · US Can’t access additional accounts: I’m not happy with the new update. I can’t deposit checks into my kids accounts or any linked accounts unless I log into that specific account. I used to be able to do it from my account and have the option to choose their account in the drop down to deposit. I also can’t get into my separate account without registering again and then validating, but then it kicks
36. [R126] 1/5 · US Disappointed: Ever since the new update I can’t access my account. I’ve even tried resetting my password but when I click on send link to my email or phone number it never sends. Never been more frustrated by an app. Very inconvenient for those who don’t have an actual Ascend near them.
37. [R221] 3/5 · US Apple Pay: I feel like this credit union is for old people. Where is the Apple Pay? Lol. It’s 2019 get with the program...
38. [R239] 3/5 · US It’s ok: The app has always been a little glitchy but nothing that keeps me from checking balances. I can’t give ascend 4 stars until they implement Apple Pay. The app can definitely be better.
39. [R243] 3/5 · US Needs to be Apple Watch compatible!: Fix!
40. [R193] 3/5 · US 👎🏽: App is down too much unacceptable for an app like this.
41. [R235] 3/5 · US AEDC App: The ability to check your funds without having to go onto the official website is always a plus. However, the issue with this app is that it seems to not be available atleast 1-2 times a week. Sometimes it’s due to updates (assuming) but others it’s simply not available. If that can be fixed this would be a great app.
42. [R186] 1/5 · US Always seems to be a problem.: No matter what I know Ascend will never fail to have their app down. It’s been 2 days now and I still can’t see how much money is in my account, I tried to go to the ATM and it was down. You guys seem to have an issue with every other week with your app. It’s saying I need to download a new app but you guys don’t have one so what am i suppose to do?
43. [R81] 1/5 · US new credit account system: I have not been able to access my credit account on the app in days due to their complete change of the loan and credit card system. I need to transfer money and cannot do it. I have numerous representatives in the chat tell me it will be available by the end of rhe day just for me to find out its still not available.
44. [R86] 2/5 · US Terrible User Experience for Mortgage: App is nearly useless for my mortgage loan. Viewing details on that acct bring me to a website wrapper. Specifically, trying to look at payment options from the menu brings me to a page saying "payment options" with no other info, links, or details. Why have a menu option for a broken/useless page? Trying to do anything more than see my acct balances is frust
45. [R129] 1/5 · US New widget is horrible: Why can I only see one account and only the balance of that account? No withdrawals, no deposits, only balance. It was so easy before to look and check exactly what has been withdrawn from any given account. This is by far the worse widget now! I’d give it 0 stars if it would let me. This new update is unacceptable!
46. [R11] 5/5 · US Exceptional!: I am happy to be part of ASCEND FCU! It never lets me down and has the BEST customer service. It feels like family :)
47. [R65] 2/5 · US Mobile deposit issues: It used to work but they keep modifying it and now it displays the photo sideways making it very difficult to align. If you do manage to align it, after capturing the check it reorients it and says it’s cropped. If I click on app support in the App Store listing I get nothing but their website.