Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Xoom vs MoneyGram® Money Transfers App

Xoom 4.8★ · Free to download 65
Winner MoneyGram® Money Transfers App
MoneyGram® Money Transfers App 4.9★ · Free to download 70

MoneyGram has a slight edge due to its generally faster transfers and better exchange rates, despite both apps facing similar issues with customer service and account closures.

Full reviews: Xoom · MoneyGram® Money Transfers App

Both Xoom and MoneyGram offer convenient money transfer services, but recent user reviews highlight significant issues with reliability, customer service, and increasing fees for both. MoneyGram appears to have a slight advantage in transfer speed and exchange rates, though both suffer from account closure problems.

Head to head

Features & Ease of Use tieR2R6R18R19
Xoom Xoom is generally considered easy and convenient for sending money, with many users appreciating its quick process R2. However, some users find the app confusing, struggle with login issues, or face difficulties editing recipients R6R18. There are also complaints about excessive re-verification and spam notifications R19.
MoneyGram® Money Transfers App MoneyGram is also praised for being easy, convenient, and fast to use . Users appreciate the quick transaction process and email notifications about transfer status . However, some report bugs in the mobile app and issues with saving recipient details or finding specific banks .
Reliability & Transfer Speed tieR1R7R8R14
Xoom Many long-term Xoom users report that transfers were historically reliable and fast R8R14. However, recent reviews indicate a decline, with frequent delays, cancellations, and transactions getting stuck for verification R1R7R33R43. Some users report transfers taking days instead of minutes R43.
MoneyGram® Money Transfers App MoneyGram also has users who consistently experience timely and dependable transfers . However, a significant number of recent reviews complain about ridiculously slow transfers, with money taking days to arrive or being canceled after funds are deducted .
Price & Value (Fees/Exchange Rates) edge: MoneyGram® Money Transfers AppR3R12R15R25
Xoom Xoom is increasingly criticized for high fees and low exchange rates, with many users noting it has become more expensive R3R12R15R25. Some users are actively searching for cheaper alternatives R15.
MoneyGram® Money Transfers App MoneyGram also faces criticism for high costs and low exchange rates compared to competitors . One user reported hidden fees, where a 2% charge was applied to the recipient that was not disclosed by MoneyGram . However, some users find its rates competitive or low .
Customer Service & Account Issues tieR4R7R10R13
Xoom Xoom receives overwhelmingly negative feedback for its customer service, described as terrible, slow, unhelpful, rude, and prone to lying R4R7R10R13. Many users report accounts being closed or transactions canceled without clear explanation, often after years of use R16.
MoneyGram® Money Transfers App MoneyGram also has severe customer service issues, with users reporting accounts being suspended or closed without notification or clear reasons . Customer support is often described as unhelpful and unable to provide information .
Pick Xoom if

You prioritize a long-standing service that many users still find reliable and easy for quick transfers, especially if you've had a positive experience with PayPal integration R2R8R14.

Pick MoneyGram® Money Transfers App if

You are looking for potentially better exchange rates and promotions (though not consistently offered) and a generally fast transfer process, despite the risk of customer service and account issues .

Evidence note: Both apps have a high lifetime rating, but recent reviews for both show a significant negative skew, particularly regarding customer service, account closures, and transfer reliability. The free-to-download model means many negative reviews stem from friction experienced by users who may not be paying for premium service, but the issues described (account closures, poor support) affect all users.

Frequently asked

Are Xoom and MoneyGram reliable for international money transfers?
Both Xoom and MoneyGram have a mixed record on reliability; while many users report successful and fast transfers, a significant number of recent reviews for both apps highlight issues with delayed or canceled transactions (R1, R7, R33, R43 for Xoom; , , , for MoneyGram).
Which app has better customer service?
Neither Xoom nor MoneyGram is consistently praised for customer service; both receive numerous complaints about unhelpful, slow, or rude support, and issues with accounts being closed without clear explanations (R4, R7, R10, R16, for Xoom; , , , , , , for MoneyGram).
Are Xoom and MoneyGram expensive?
Both Xoom and MoneyGram are perceived by many users as having high fees and less favorable exchange rates compared to alternatives, with Xoom users noting it has become more expensive (R3, R15, R25, R35 for Xoom) and MoneyGram users also complaining about high costs and hidden fees .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Xoom 5/5 · US Great and very convenient: Alex love el campo
  2. [R6] Xoom 3/5 · US Confusing: I went through the process to send money but I don’t know if it went through
  3. [R18] Xoom 3/5 · GB Deleting an recipient: You cannot edit a recipient or remove them which I find very frustrating, otherwise it is easy to work with.
  4. [R19] Xoom 1/5 · US Terrible: Constant reverification is intolerable. Why give all my info so many times? What’s the point of pairing with PayPal? When you cancel all my transactions? Useless.
  5. [R1] Xoom 1/5 · US Does not work properly: I been trying to send money and there is always issues with the operation!
  6. [R7] Xoom 1/5 · US Worst service ever: I used Xoom for many years it was a good service but now past three transactions they hold and make it delay I called customer care they always lying and rude after one customer support said problem for their partner but I contacted the partner abroad they said we didn't received anything pure lie Xoom is Sucks now
  7. [R8] Xoom 5/5 · US El mejor: Tengo años usando Xoom y nunca eh tenido quejas doy fe de un excelente servicio aumento si por lo que está pasando actualmente pero aún así lo necesito muy cómodo muy rápido gracias por hacer la vida más fácil para mí y así seguir ayudando a mi seres queridos allá en mi México gracias son los mejores
  8. [R14] Xoom 5/5 · US Excelente servicio: Tengo 15 años de ser cliente y nunca e tenido problemas
  9. [R3] Xoom 3/5 · US Got expensive: Works perfect, but got expensive this year
  10. [R12] Xoom 3/5 · US Paga menos que otros: Paga barato el dólar
  11. [R15] Xoom 3/5 · US High remittance fee: It’s getting more expensive to send money through Xoom. I am currently searching for a cheaper and reliable alternative.
  12. [R25] Xoom 1/5 · US Alta comisión: Muy alta la comisión
  13. [R4] Xoom 1/5 · US Terrible app & customer service: I was initially very excited about this app after struggling for some months to find a good streamlined but fairly full featured alternative to Wise that appeared in most cases to be cheaper (or even free) than most transfer apps. I’m an international research veterinary medical doctor and artist, I am a dual citizen so split my time between the EU & the US & trave
  14. [R10] Xoom 1/5 · US Hilarious how customer support team responded: So basically, my transaction got stuck for some sort of verification and when I call customer care, she says we cannot make your transaction because we could not verify your information and I said what’s the reason what’s not there she says we cannot share those information so I said, that means I cannot make my transaction?? And she said yes, so I sa
  15. [R13] Xoom 1/5 · US Top worst service award: If there is a worst service award you will win the gold medal.
  16. [R33] Xoom 1/5 · US Era bueno, ahora es terrible: Antes era la mejor opción para enviar dinero, ahora solo retrasos y cancelaciones, ya por eso no los he seguido usando
  17. [R43] Xoom 1/5 · US AVOID!!: XOOM’s service is completely unacceptable. They advertise fast transfers and make it sound like your money will arrive in 30 minutes, but in reality, transfers can take days. This has not been a one-time issue either. I have been dealing with delayed transfers for months, and more than 20 of my transfers have arrived late. What makes this even worse is the complete lack of accountability
  18. [R16] Xoom 1/5 · US Customer Service and the whole company Sucks!: I was able to send money one day and the next my account was closed. Called customer service only for them to tell me that they couldn’t verify my information, there was no way they can help, and I can never use the app again. After telling me that I can try through PayPal only for them to go back and say that wouldn’t work either. Basically I’m never
  19. [R35] Xoom 1/5 · US ?: Cobran mucho y pagan poco

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store