Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
The verdict on

Xoom

45
User verdict / 100 High confidence Divided

Xoom is a money transfer app that has historically been reliable and fast for many users, but recent reviews indicate a significant decline in service quality, with frequent delays, high fees, and poor customer support.

4.8★ lifetime (1,200,089) Free to download since 2012 by Xoom Corporation updated 0.6 mo ago recent negative 38% 120 reviews across 4 regions
Transfer Speed & Reliability Customer Service Fees & Exchange Rates Account & Verification Issues App Functionality & UI
5★409
4★24
3★22
2★28
1★252
recent reviews across 4 regions, vs the 4.8★ lifetime average

Xoom, a money transfer app, has a long history of positive user experiences, with many praising its speed and ease of use for international transfers. However, recent feedback highlights a concerning trend of increased transaction delays, higher fees, and frustrating issues with customer service and account verification, contradicting the developer's notes about seamless sending experiences.

What users like

  • Historically fast and reliable money transfersR3R4R8R9
  • Easy to use interface for sending moneyR2R12R13R16

What users complain about

Latest update · v10.10.0

What the developer says changed (the verdict above weighs this against what reviewers report):

We regularly make improvements to the app with each release. Our latest update contains fixes and enhancements to make your sending experience more seamless.

Recurring themes

Transfer Speed & Reliability mixed
Many long-term users praise Xoom for its fast and reliable transfers, often citing money arriving in minutes. However, a significant number of recent reviews report frequent and unpredictable delays, with transfers taking days or even weeks, or being cancelled without clear reasons. This directly contradicts the developer's notes about 'seamless sending experience'.R1R4R7R12
Fees & Exchange Rates negative
A recurring complaint is that Xoom has become expensive, with high transaction fees and unfavorable exchange rates compared to competitors. Some users note that fees now vary by amount sent, increasing significantly.R28R35R40R72
Customer Service negative
Many users report extremely poor and unhelpful customer service, describing representatives as rude, uninformative, and unable to resolve issues. Users frequently mention long hold times, being transferred multiple times, and receiving generic or no responses to inquiries.R5R7R11R15
Account & Verification Issues negative
Users frequently encounter problems with account verification, login, and sudden account closures. Many are frustrated by repeated requests for verification, even after being long-time PayPal users, and report being unable to log in on mobile or having their accounts closed without clear reasons.R11R22R23R36
App Functionality & UI mixed
While some find the app easy to use, others report issues like the keyboard covering the login button, inability to print past activity, difficulty editing or deleting recipients, confusing address fields, and glitches during sending that make it unclear if a transaction went through.R2R12R16R18

Who it's for

Xoom is for users who prioritize a potentially fast and easy money transfer experience for international remittances, especially if they have had positive experiences with it in the past R4R8R9. It might be suitable for those sending smaller amounts where fees are less impactful, or to specific countries where Xoom's service remains reliable . It is NOT for users who need consistent reliability, competitive exchange rates, or responsive customer support, as recent reviews indicate significant issues in these areas R7R28R47.

Evidence note: The lifetime rating is very high (4.8), but the recent reviews skew significantly negative (38.1% negative). The summary and verdict reflect this trajectory, emphasizing past positives but focusing on the current decline reported by recent users. While many positive reviews are brief, the negative reviews often provide detailed accounts of issues, lending them significant weight.

Frequently asked

Has Xoom become more expensive?
Yes, many recent reviews indicate that Xoom has become more expensive, with higher transaction fees and lower exchange rates compared to previous years and other services R28R35R40R76.
Are Xoom transfers still fast?
While Xoom historically offered fast transfers, many recent users report significant delays, with money taking days or even weeks to arrive, contradicting the app's previous reputation for speed R7R39R47R107.
Is Xoom customer service helpful?
Recent reviews overwhelmingly describe Xoom's customer service as poor, unhelpful, and rude, with agents often unable to resolve issues, providing generic responses, or even suggesting users uninstall the app R5R7R11.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] 5/5 · US Great service: I love it. A great service you can rely on.
  2. [R4] 5/5 · US El mejor: Tengo años usando Xoom y nunca eh tenido quejas doy fe de un excelente servicio aumento si por lo que está pasando actualmente pero aún así lo necesito muy cómodo muy rápido gracias por hacer la vida más fácil para mí y así seguir ayudando a mi seres queridos allá en mi México gracias son los mejores
  3. [R8] 5/5 · US Excelente servicio: Tengo 15 años de ser cliente y nunca e tenido problemas
  4. [R9] 5/5 · US Excelente: Muy bien servicio llevo muchos años con la aplicación y me es de mucha ayuda
  5. [R2] 5/5 · US Great and very convenient: Alex love el campo
  6. [R12] 5/5 · US Excelente: La forma más fácil, rápida y segura de enviar dinero a tus seres queridos en Dominicana. Cualquier error te devuelven tu dinero, me encanta
  7. [R13] 5/5 · US Thank you, Xoom: So far, it's been great. Very convenient and fast.
  8. [R16] 5/5 · US Envío de recarga: Me gusta xoom es rápido y facil
  9. [R1] 1/5 · US Does not work properly: I been trying to send money and there is always issues with the operation!
  10. [R7] 1/5 · US Worst service ever: I used Xoom for many years it was a good service but now past three transactions they hold and make it delay I called customer care they always lying and rude after one customer support said problem for their partner but I contacted the partner abroad they said we didn't received anything pure lie Xoom is Sucks now
  11. [R39] 1/5 · US Era bueno, ahora es terrible: Antes era la mejor opción para enviar dinero, ahora solo retrasos y cancelaciones, ya por eso no los he seguido usando
  12. [R47] 1/5 · US AVOID!!: XOOM’s service is completely unacceptable. They advertise fast transfers and make it sound like your money will arrive in 30 minutes, but in reality, transfers can take days. This has not been a one-time issue either. I have been dealing with delayed transfers for months, and more than 20 of my transfers have arrived late. What makes this even worse is the complete lack of accountability
  13. [R28] 3/5 · US Got expensive: Works perfect, but got expensive this year
  14. [R35] 1/5 · US Alta comisión: Muy alta la comisión
  15. [R40] 1/5 · US ?: Cobran mucho y pagan poco
  16. [R72] 1/5 · US New Fee: CV
  17. [R5] 1/5 · US Terrible app & customer service: I was initially very excited about this app after struggling for some months to find a good streamlined but fairly full featured alternative to Wise that appeared in most cases to be cheaper (or even free) than most transfer apps. I’m an international research veterinary medical doctor and artist, I am a dual citizen so split my time between the EU & the US & trave
  18. [R11] 1/5 · US Hilarious how customer support team responded: So basically, my transaction got stuck for some sort of verification and when I call customer care, she says we cannot make your transaction because we could not verify your information and I said what’s the reason what’s not there she says we cannot share those information so I said, that means I cannot make my transaction?? And she said yes, so I sa
  19. [R15] 1/5 · US Top worst service award: If there is a worst service award you will win the gold medal.
  20. [R22] 1/5 · US Customer Service and the whole company Sucks!: I was able to send money one day and the next my account was closed. Called customer service only for them to tell me that they couldn’t verify my information, there was no way they can help, and I can never use the app again. After telling me that I can try through PayPal only for them to go back and say that wouldn’t work either. Basically I’m never
  21. [R23] 1/5 · US Terrible: Constant reverification is intolerable. Why give all my info so many times? What’s the point of pairing with PayPal? When you cancel all my transactions? Useless.
  22. [R36] 1/5 · US Can’t login: Unable to login on the app on my iPhone or Android…but I can login on my laptop, how convenient, I get to carry my laptop around with me to use the app. Fix it or remove it from the store.
  23. [R123] 3/5 · US Accounts activity: Unable to print past account activity from app nor from link .
  24. [R302] 3/5 · GB Deleting an recipient: You cannot edit a recipient or remove them which I find very frustrating, otherwise it is easy to work with.
  25. [R128] 2/5 · US Confusing: I've sent two transfers to Colombia thru Nequi and both had to be cancelled. Only in the last one they explained that the person in Colombia had to go to the main office of Nequi in the town to fill a form and sign it for future transfers. It's ridiculous and too bureaucratic. Xoom didn't explain that to me in the beginning, therefore I had to cancel those transfers that were really nee
  26. [R18] 5/5 · US Lo mejor: Fácil y muy económico
  27. [R76] 1/5 · US Muy caro ya: Ya está muy caro los envíos, porque? De 500 dólares me cobran más de 10 dls
  28. [R107] 1/5 · US Se tarda mucho en caer el dinero: Mande dinero , no se mandó , no dan la info , correcto , no se comunican , cuando dicen , haste caía el dinero muy rápido , ahora pasan más de 3 días y nada

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store