Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Xoom vs Remitly

Xoom 4.8★ · Free to download 60
Winner Remitly
Remitly 4.9★ · Free to download 85

Remitly generally offers a more reliable and faster money transfer experience with better customer support compared to Xoom, which has seen a decline in service quality and increased costs.

Full reviews: Xoom · Remitly

While both Xoom and Remitly aim to provide convenient international money transfers, Remitly stands out for its consistent speed, ease of use, and responsive customer service. Xoom, despite its long history, faces increasing complaints about delays, high fees, and poor support, leading many long-term users to seek alternatives.

Head to head

Features & Ease of Use edge: RemitlyR2R5R8R14
Xoom Xoom is praised by some for being easy and convenient for sending money, with users appreciating its speed and reliability in the past R2R5R8R14. However, recent reviews highlight significant usability issues, such as problems with the login button being covered by the keyboard , inability to log in on mobile devices , constant re-verification requests , difficulty editing or deleting recipients , and confusing address fields .
Remitly Remitly is widely lauded for its ease of use, convenience, and speed, making it simple to send money from a phone . Users appreciate the straightforward process and the ability to send money directly from home . Some minor hiccups or overly demanding document verification are mentioned , but generally, the app is considered very user-friendly.
Reliability & Speed edge: RemitlyR1R7R10R16
Xoom Many long-time Xoom users report a significant decline in reliability and speed, with transfers taking days instead of minutes R7R33R43R57. Users frequently experience issues with operations R1, transactions getting stuck for verification R10, and accounts being closed without clear reasons R16. Some still find it fast and reliable .
Remitly Remitly is consistently praised for its fast and secure transfers, often arriving in minutes . Users highlight its punctuality and reliability . However, a notable number of recent reviews mention transfers getting stuck in processing for days , especially for larger amounts, which can be problematic for emergencies.
Price & Value edge: RemitlyR3R12R15R25
Xoom Xoom is increasingly criticized for becoming expensive, with high remittance fees and low exchange rates R3R12R15R25. Some older reviews still refer to it as cheap .
Remitly Remitly is generally seen as offering competitive exchange rates and reasonable, often low, fees . Some users wish for lower interest rates on transfers .
Customer Support tieR4R7R10R13
Xoom Xoom's customer service receives overwhelming negative feedback, described as terrible, slow, rude, unhelpful, and prone to lying R4R7R10R13. Users report long hold times, constant transfers, and being unable to get clear answers or resolve issues, with some accounts being closed without explanation R10R16.
Remitly Remitly's customer service receives mixed reviews. While some users praise helpful and responsive support , a significant number of recent complaints describe it as extremely disappointing, poor, useless, and unresponsive . Users report conversations being cut short, generic responses, and a lack of resolution for stuck transactions or account issues.
Pick Xoom if

You have had a consistently positive experience with Xoom in the past and value its established presence, especially if you are sending money to a region where its service remains reliable and fast for you R8R14.

Pick Remitly if

You prioritize a generally fast, easy, and affordable money transfer experience with competitive rates and a user-friendly app interface . You are willing to risk potential delays for larger or less frequent transfers, which some users have reported .

Evidence note: Both apps have a mix of positive and negative reviews, but Xoom's recent reviews show a stronger trend of declining service quality, increased costs, and poor customer support compared to Remitly. Remitly's negative feedback often centers on transaction delays and customer service issues, but its overall user sentiment for speed and ease of use remains higher.

Frequently asked

Is Xoom reliable for money transfers?
While some long-term users still find Xoom reliable R5R14, many recent reviews indicate a decline in reliability, with frequent issues like transactions not working, delays, and account closures without clear reasons R1R7R16R33.
How does Remitly's speed compare to Xoom?
Remitly is frequently praised for its fast transfers, with many users reporting money arriving in minutes , while Xoom has seen a decline in speed, with many users experiencing delays that can take days R7R33R43R57.
Are Xoom's fees and exchange rates competitive?
Many recent Xoom users report that the service has become expensive, citing high remittance fees and low exchange rates R3R12R15R25.
Which app has better customer service, Xoom or Remitly?
Both apps receive significant criticism for their customer service, but Xoom's support is overwhelmingly described as terrible, slow, rude, and unhelpful, with users reporting accounts being closed without explanation R4R7R10R16. Remitly's customer service also has issues with unresponsiveness and unresolved problems, but some users have had positive experiences .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Xoom 5/5 · US Great and very convenient: Alex love el campo
  2. [R5] Xoom 5/5 · US Great service: I love it. A great service you can rely on.
  3. [R8] Xoom 5/5 · US El mejor: Tengo años usando Xoom y nunca eh tenido quejas doy fe de un excelente servicio aumento si por lo que está pasando actualmente pero aún así lo necesito muy cómodo muy rápido gracias por hacer la vida más fácil para mí y así seguir ayudando a mi seres queridos allá en mi México gracias son los mejores
  4. [R14] Xoom 5/5 · US Excelente servicio: Tengo 15 años de ser cliente y nunca e tenido problemas
  5. [R1] Xoom 1/5 · US Does not work properly: I been trying to send money and there is always issues with the operation!
  6. [R7] Xoom 1/5 · US Worst service ever: I used Xoom for many years it was a good service but now past three transactions they hold and make it delay I called customer care they always lying and rude after one customer support said problem for their partner but I contacted the partner abroad they said we didn't received anything pure lie Xoom is Sucks now
  7. [R10] Xoom 1/5 · US Hilarious how customer support team responded: So basically, my transaction got stuck for some sort of verification and when I call customer care, she says we cannot make your transaction because we could not verify your information and I said what’s the reason what’s not there she says we cannot share those information so I said, that means I cannot make my transaction?? And she said yes, so I sa
  8. [R16] Xoom 1/5 · US Customer Service and the whole company Sucks!: I was able to send money one day and the next my account was closed. Called customer service only for them to tell me that they couldn’t verify my information, there was no way they can help, and I can never use the app again. After telling me that I can try through PayPal only for them to go back and say that wouldn’t work either. Basically I’m never
  9. [R3] Xoom 3/5 · US Got expensive: Works perfect, but got expensive this year
  10. [R12] Xoom 3/5 · US Paga menos que otros: Paga barato el dólar
  11. [R15] Xoom 3/5 · US High remittance fee: It’s getting more expensive to send money through Xoom. I am currently searching for a cheaper and reliable alternative.
  12. [R25] Xoom 1/5 · US Alta comisión: Muy alta la comisión
  13. [R4] Xoom 1/5 · US Terrible app & customer service: I was initially very excited about this app after struggling for some months to find a good streamlined but fairly full featured alternative to Wise that appeared in most cases to be cheaper (or even free) than most transfer apps. I’m an international research veterinary medical doctor and artist, I am a dual citizen so split my time between the EU & the US & trave
  14. [R13] Xoom 1/5 · US Top worst service award: If there is a worst service award you will win the gold medal.
  15. [R33] Xoom 1/5 · US Era bueno, ahora es terrible: Antes era la mejor opción para enviar dinero, ahora solo retrasos y cancelaciones, ya por eso no los he seguido usando
  16. [R43] Xoom 1/5 · US AVOID!!: XOOM’s service is completely unacceptable. They advertise fast transfers and make it sound like your money will arrive in 30 minutes, but in reality, transfers can take days. This has not been a one-time issue either. I have been dealing with delayed transfers for months, and more than 20 of my transfers have arrived late. What makes this even worse is the complete lack of accountability
  17. [R57] Xoom 1/5 · US Not same anymore: Been using for over 10 years but won’t anymore. Not same it used to be. Taking alot of time for transfers. Even after confirming bank account

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store