Lyft vs DoorDash

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R2] Lyft 5/5 · US Sweet ride: Courteous, friendly safe driving clean vehicle and great looking SUV 👍🏽
2. [R8] Lyft 5/5 · US Excellent: …vehicle and driver. Great experience.
3. [R9] Lyft 3/5 · US Improvement: Could definitely need some improvement with some drivers nasty attitude an not proper need to do interviews in person
4. [R10] Lyft 2/5 · US Drivers do not speak English: In my experience, many of these drivers do not speak English impairing the ability to have important communication regarding the pick up or drop off
5. [R3] Lyft 3/5 · US The App has gotten terrible!!: I order Lyfts 3-4 times a week and have noticed it getting worse lately. When ordering it will say the driver is 10 minutes away, and after paying the drivers are closer to 25 minutes away. I just ordered one tonight at the airport at 9:48pm and the driver was 15 minutes away, so I should have been picked up about 10:03pm. Instead, I finally got picked up at 10:20
6. [R7] Lyft 1/5 · US Never tells you when they stop looking for your ride: It’ll tell you you’ll get your ride in 3 minutes, then that “it’s taking longer than expected”, then you open the app a few minutes later to find out that it hasn’t even been looking for the past 10 minutes you thought it was still searching.
7. [R11] Lyft 5/5 · US Excelente: Muy rápidos y oportunos
8. [R12] Lyft 3/5 · US Long time user: I’ve been using Lyft for years now and have lots of trips racked up. But lately it’s been a little weird with them. Last trip I took it took me to the wrong destination so I had to rebook and set up a new ride. Today I was going to book and then checked uber rates. The rates stayed the same on Uber but when I checked Lyft again the rate went up within 1-2 min. Very strange how it’s
9. [R13] Lyft 1/5 · US app should be shut down immediately: when i requested a ride they took 20 minutes to try and find one just to tell me there were no drivers around. then i try to get my money and they still haven’t sent it back as im writing this. support is very unprofessional and takes very long to type back. this app is a cancer and i pray to god it gets shut down one day. i wish i could give 0 stars.
10. [R19] Lyft 1/5 · US Theft.: I paid 15.15 for a ride I needed to go to a birthday party and Lyft not a drive canceled my ride (idk if it’s because they didn’t want me to get the ride for less) but it still charged my card and now I need to pay another 20 on top of what I paid for the other ride. That was cancelled. I spoke to support and they were useless. Definitely will NEVER USE LYFT AGAIN.
11. [R28] Lyft 1/5 · US No way to talk to anyone: It’s really frustrating that you can’t get a live person. I don’t have the app anymore, don’t want to redownload it, and now got 2 emails re rides I didn’t take. Don’t understand why this multi million dollar company can’t provide an actual customer service number, it has to be through a submitted request on the site. Don’t even have an email to reach out to.
12. [R37] Lyft 1/5 · US No Customer Service: Lyft doesn't have real customer service. Just a bunch of losers who pretend they're helping but can't do anything. I have screenshots of conversations with different losers who just wasted my time giving me the runaround.
13. [R6] Lyft 3/5 · US Temporary hold: I didn’t get my temporary hold back when I scheduled a ride . Charged twice ! Once when I scheduled and charge again when ride arrived
14. [R15] Lyft 3/5 · US Hit or miss: Lyft seems to be consistently cheaper than Uber for me (though not for everyone), but the experience is hit or miss. The initial estimated time to get a driver is not always accurate and even when it says a few more seconds, it could actually be several more minutes (or even a cancellation of the ride). Not great when you’re in a hurry.
15. [R18] Lyft 3/5 · US Needs improvement: Other than the fact that the prices change every time you open the app, there should be an option to cancel a ride with a person when we wait over 10 minutes for them to move one inch . We could find someone who is closest by then. If we cancel we get charged a fee or have to pay more for a ride after waiting for so long . That shouldn’t be the case , there should be more optio
16. [R14] Lyft 5/5 · US Great: I love the algorithm of this app. If I rate my drivers well (and accurately) I get good drivers with clean cars all the time. Nothing bad to say about it.
17. [R25] Lyft 1/5 · US Pretends to know better: Doesn’t let me book from the gate (“because I am too far away”) then I wait 10 minutes in the terminal for my ride. I hope Waymo does unspeakable things to your insolvent corpse
18. [R40] Lyft 1/5 · US They don’t care: I have made my preference for drivers known. I would prefer women driver, but every time there’s a woman driver, they always pair me up with a man. I don’t know how I can make it more clear that I want a woman driver. This is just for my comfortability.
19. [R61] DoorDash 1/5 · US Not worth it: Save your gas and time, they'll pay you $4 to go 8 miles and the tip will be $5, they don't care how much money you make nor the situation the world is in. They just want all their money and want you to suffer, as soon as you pass a restaurant or store they give you an order to turnback. It's not worth it
20. [R76] DoorDash 1/5 · US No longer worth dashing at all: As drivers we are making less than 45% on average of what we earn as DoorDash has lost several lawsuits for underpaying us the drivers. They pay us less and supplement the minimum wage with our wages with the tips when they say we get 100% of our tips. When logging in and you pick your time they force selfies. Then the times you picked are no longer available. Beca
21. [R82] DoorDash 1/5 · US App glitches issues: At first, this app had good orders, but later they slowly stopped. After working 10-12 hours a day, I only make $70 to $80. This is a total waste of time. Please don't download it.
22. [R88] DoorDash 1/5 · US Very Disappointed: This app is a huge disappointment. I used to be able to work 2-3 hours a day (after work) and make up to $200. I had to take a break due to injury. I’m a Platinum Driver, however first day I DoorDashed, I made $7.75 in almost 1 1/2 hours. I ended it because I’m wasting time. 2nd day I made $7.25 in about the same time as previous day. Today I wasted almost 1 hour with not even 1
23. [R64] DoorDash 1/5 · US Glitches: The app glitches a lot. I’ll be in the middle of doing and order and if I get a stack for some reason my phone will glitch out and won’t let me take the next order even though I pressing accept like crazy. Then I get dinged when it glitches out because it says I didnt take the order when I did. It also will randomly kick you off the route you’re driving and go back to the screen that tel
24. [R69] DoorDash 3/5 · US Lost money: Overnight my app took an update and kept me from viewing certain features. It would not let me see some of my ratings. It would not let me dispute late arrivals amongst several other things. I was instructed to delete the app. And reinstall it. When the app came up, it would not let me allow push notifications. That means I set and was not able to get orders and notifications. My app w
25. [R70] DoorDash 1/5 · US Location Bug: Dasher is not showing or updating the correct location in my app. Leading to zero order offers. Please fix this location bug. I have already provided location access.
26. [R75] DoorDash 3/5 · US Good money, while it works: It’s a good amount of money per hour. Two main problems: Sometimes “busy” is a false positive so you’ll wait 20+ min with a 2 min expected wait; And occasionally the app will lose connection, which sucks when you don’t know the delivery address.