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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Fuel Rewards® program vs 7-Eleven

Fuel Rewards® program 4.7★ · Free to download · ⚠ stale 45
Winner 7-Eleven
7-Eleven 4.8★ · Free to download 60

While both apps offer fuel savings, 7-Eleven has a slight edge due to its broader range of in-store rewards and fewer critical app functionality issues compared to Fuel Rewards® program.

Full reviews: Fuel Rewards® program · 7-Eleven

The Fuel Rewards® program app is plagued by severe login and stability issues, making it difficult for users to access their gas discounts. In contrast, the 7-Eleven app, despite some performance complaints, generally allows users to redeem gas and in-store rewards more reliably.

Head to head

App Functionality & Reliability edge: 7-ElevenR1R7R9R10
Fuel Rewards® program Many users report persistent issues with the Fuel Rewards® program app crashing, logging them out, and preventing them from logging back in, often displaying an 'incorrect format' error for login credentials R1R7R9R10. Some also mention the app not loading station prices or not recognizing discounts . There are also reports of the app being phased out in favor of the Shell App R3.
7-Eleven The 7-Eleven app also experiences functionality problems, including freezing, lagging, and crashing . Users report issues with verification codes not working and difficulty creating accounts . Some cashiers even advise against using the app due to its slowness .
Rewards & Savings edge: 7-ElevenR5R8R11R14
Fuel Rewards® program Users appreciate the gas discounts offered by Fuel Rewards® program, with many loving the weekly savings R5R8R11R14. However, some find the offers confusing and report issues with discounts not being applied correctly or not appearing R2R18.
7-Eleven The 7-Eleven app is praised for offering discounts on gas and in-store items like drinks and snacks . Users specifically mention saving 5 cents per gallon on gas when paying with the app's wallet R109R97. However, some users claim the rewards are a 'scam' or 'lie,' stating they don't get the promised discounts at the pump or that points disappear . There are also complaints about reduced reward value and high point limits for good products .
User Experience & Convenience edge: 7-ElevenR3R27R2R18
Fuel Rewards® program Users frequently complain about the app forcing location usage R3R27 and general confusion with offers R2R18. Some find the app unreliable and inconsistent, with issues like 'app not available from your location' appearing randomly . The inability to add payment cards is also a problem .
7-Eleven The 7-Eleven app is generally seen as convenient for saving on gas and in-store purchases R97. However, some users find it cumbersome and dislike its heavy storage usage . There are also complaints about notifications not deleting and issues with T-Mobile perks .
Customer Service & Trust tieR57R4R79R88
Fuel Rewards® program One serious concern for Fuel Rewards® program users is a class-action lawsuit alleging the app tracks user information and sells it to insurance companies, potentially raising rates R57. There are also complaints about issues at Shell gas stations preventing point usage or causing time loss R4.
7-Eleven 7-Eleven users report poor customer service experiences, including wrong deliveries not being refunded and representatives hanging up R79R88. Some also express concern about the app tracking them across sites and selling personal information R90. There are also complaints about specific store employees being rude and stores not honoring app rewards .
Pick Fuel Rewards® program if

You primarily fuel at Shell stations and are willing to contend with significant app login and stability issues for potential gas savings, especially if you can bypass the app's direct login problems R8.

Pick 7-Eleven if

You frequently shop at 7-Eleven and want to save on both gas and in-store purchases, and are comfortable with an app that can be laggy but generally delivers on its reward promises R97R109.

Evidence note: Recent reviews for Fuel Rewards® program are heavily skewed negative due to critical app functionality issues, particularly login problems. While lifetime ratings are high for both, the current user experience for Fuel Rewards® program appears to be significantly degraded.

Frequently asked

Are there login issues with the Fuel Rewards® program app?
Yes, many users report severe and persistent login issues with the Fuel Rewards® program app, often receiving an error message stating 'the data couldn’t be read because it is not in the correct format,' preventing them from accessing their accounts even with correct credentials R1R7R9R10.
Does the 7-Eleven app offer gas discounts?
Yes, the 7-Eleven app offers gas discounts, with many users reporting savings of 5 cents per gallon when paying with the app's wallet R97R109.
Are there concerns about data privacy with these apps?
Yes, users of both apps have raised data privacy concerns; a class-action lawsuit reportedly names the Fuel Rewards® program app for tracking and selling user info to insurance companies R57, and 7-Eleven users also express worry about the app tracking them across sites and selling personal data R90.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Fuel Rewards® program 1/5 · US Continued crashing: The app in past 3 months keeps crashing and logging me out and will not allow me to log back in. I have uninstalled and reinstalled to help with issue but now I get an error and won’t even load or let me login. Even trying to go through Shell App it reacts the same. App is long overdue for an app refresh and stability improvements.
  2. [R7] Fuel Rewards® program 1/5 · US “The data couldn’t be read because it is not in the correct format.”: I reset my password and everything and my password still does not work. It keeps on throwing up the same error code any time i try to log in. FIX YOUR APP!!!
  3. [R9] Fuel Rewards® program 3/5 · US Log-in issues: It’ll tell me the data couldn’t be read because it isn’t in the correct format when logging in.
  4. [R10] Fuel Rewards® program 1/5 · US Login function broken: unable to login using emailid and password as data as it give error for incorrect data format
  5. [R5] Fuel Rewards® program 5/5 · US Great: Love this app
  6. [R8] Fuel Rewards® program 5/5 · US Fantastic: I absolutely love my Fuel Rewards. I use Shell exclusively.
  7. [R11] Fuel Rewards® program 5/5 · US Very satisfied: I love this fuel rewards program
  8. [R14] Fuel Rewards® program 5/5 · US Best ever!!: Best ever!!
  9. [R3] Fuel Rewards® program 3/5 · US App is being phased out: I guess the app is finally being phased out. It suddenly kicked me out and I couldn’t get back in. I will say I do remember getting emails stating to download the Shell App but the email didn’t have instructions on what to do since the app is being phased out. I will also say I didn’t like how the app always tried to force me to use my location when applying my discount re
  10. [R27] Fuel Rewards® program 3/5 · US Always ask for location: App is pretty stable but always ask for my location when i gave it always allow while using app..iOS 26.4
  11. [R2] Fuel Rewards® program 4/5 · US Confusing: Very confusing with offers
  12. [R18] Fuel Rewards® program 3/5 · US Confusing App: The app is confusing, and I have not been able to use the reward discount from T-Mobile.
  13. [R57] Fuel Rewards® program 1/5 · US Tracking my info and selling it to insurance companies: The class action lawsuit where this app is specifically named as one who is tracking my info and selling it to insurance companies to RAISE MY RATES?! Absolutely not.
  14. [R4] Fuel Rewards® program 1/5 · US Shell Gas: Hi guys I have been a loyal shell customer for many years and I’d like to complain about the shell gas station always doing something so that I lose my points and lose time. I go get gas because I need gas. I just spent 20 minutes at the shell by my house trying to get gas. The pump just kept saying TO CHOSE ANOTHER TYPE OF GAS. And nothing worked. I just had to go to work like that. Th
  15. [R79] 7-Eleven 1/5 · US Bad customer service: I ordered items on July 1st. They delivered the wrong items. I asked for a refund and submitted the pictures. They took 4 days to respond and when they did they stated that I am not eligible for a refund because I received my items but my items were the wrong items. They still refused to do anything about this issue and one of the customer service representative hung up on me
  16. [R88] 7-Eleven 1/5 · US Wrong item: I am allergic to chocolate, ordered oatmeal
  17. [R97] 7-Eleven 5/5 · US Love the savings!: I love the savings that are available on the 7-Eleven app! If you've use your wallet on the app to pay for gas you get extra discounts off per gallon, there's discounts all over the app for you to save money in the store! Literally one of the most used apps on my phone!!
  18. [R109] 7-Eleven 5/5 · US Excellent service: It’s super fast to get gas using the 7-Eleven app. I don’t need to go inside to pay; I do everything through the app and save 5 cents per gallon.
  19. [R90] 7-Eleven 1/5 · US They track you across sites: Is a few cents off per gallon worth having them track you all over the internet so multiple sites can target you with ads and sell your personal information to the highest bidder?

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store