Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
The verdict on

Fuel Rewards® program

30
User verdict / 100 High confidence In trouble

The Fuel Rewards app is currently experiencing severe login and functionality issues, with many users unable to access their accounts or apply discounts, leading to a significant decline in recent user satisfaction despite a history of positive feedback.

⚠ Not updated in 15 months, this app may be abandoned
4.7★ lifetime (682,751) Free to download since 2012 by Excentus Corp. recent negative 43% 120 reviews across 1 regions
Login Issues Reward Application Problems App Instability/Abandonment Positive Savings Experience
5★118
4★7
3★17
2★12
1★96
recent reviews across 1 regions, vs the 4.7★ lifetime average

Recent reviews indicate widespread problems with the Fuel Rewards app, primarily login failures and an inability to apply discounts, which contradicts the app's previously high lifetime rating. Many users report error messages about incorrect data format or location unavailability, suggesting the app is either broken or being phased out in favor of the Shell app. Despite these issues, some long-time users still appreciate the savings when the app functions correctly.

What users like

What users complain about

  • Frequent crashing and logging out issuesR1R11R19R32
  • Unable to log in due to 'incorrect data format' or similar errorsR1R3R5R7
  • Rewards and discounts are not consistently applied or recognizedR9R15R40R41
  • App may be phased out, with users directed to the Shell appR6
  • Difficulty adding payment cards or linking accountsR25R38R62
  • App frequently requests location access or states 'not available in your location'R6R22R27R28
  • Confusing offers and user interfaceR4R53R69
  • Concerns about data tracking and privacyR29R59
  • Limited Shell stations or uncompetitive gas prices in some areasR56R119R240

Latest update · v3.24.0

What the developer says changed (the verdict above weighs this against what reviewers report):

Resolved a few bugs to help improve your experience.

Recurring themes

Login Issues negative
A significant number of recent reviews report critical login failures, with users unable to access their accounts due to error messages like 'data couldn't be read because it isn't in the correct format' or 'app not available from your location'. This issue persists even after password resets and reinstallation, directly contradicting the developer's claim of 'resolved a few bugs to help improve your experience'.R1R3R5R7
Reward Application Problems negative
Many users complain that their fuel rewards or discounts are not applied correctly at the pump, not recognized, or simply unavailable when needed. This includes issues with T-Mobile Tuesday discounts, inconsistent savings, and problems linking credit cards or loyalty programs.R9R15R38R40
App Instability/Abandonment negative
Users report frequent app crashes, being kicked out, and general unreliability. Some speculate the app is being phased out, with emails directing users to the Shell app instead. The app's last update was over a year ago, supporting the idea of abandonment.R1R6R11R19
Positive Savings Experience positive
Despite the numerous issues, a segment of users still highly values the app for the savings it provides on gas, especially with programs like T-Mobile Tuesday. They appreciate the discounts, even if small, as they add up over time.R17R39R43R45

Who it's for

This app is for Shell customers who are willing to troubleshoot significant technical issues in hopes of accessing fuel rewards. It is NOT for users seeking a reliable, bug-free experience or those who are not already committed to Shell gas stations R1R3R6.

Evidence note: The recent reviews are heavily skewed negative, particularly regarding login and functionality issues, which contradicts the high lifetime rating. This suggests a sharp decline in app performance and user satisfaction in recent months. The developer's release notes for the latest update claiming 'resolved a few bugs' are directly contradicted by the widespread and critical bugs reported in recent reviews.

Frequently asked

Why can't I log into the Fuel Rewards app?
Many users are currently unable to log into the Fuel Rewards app, frequently receiving an error message stating, 'The data couldn't be read because it isn't in the correct format,' even after resetting passwords or reinstalling the app R1R3R5R7.
Are Fuel Rewards discounts reliably applied?
Many users report that Fuel Rewards discounts are not reliably applied, with issues such as discounts not showing up, not being recognized at the pump, or not being available when advertised, leading to frustration and perceived deception R9R15R40R41.
Is the Fuel Rewards app being discontinued?
Some users speculate the Fuel Rewards app is being phased out, citing emails directing them to download the Shell App instead, and experiencing issues like being kicked out and unable to log back in R6.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R39] 5/5 · US Fantastic: I absolutely love my Fuel Rewards. I use Shell exclusively.
  2. [R43] 5/5 · US Very satisfied: I love this fuel rewards program
  3. [R48] 5/5 · US Great App!!: Awesome discounts!!!
  4. [R51] 5/5 · US Baldhead Preacher: Great weekly program incentive offer to be able to get $.20 off per gallon. Each week I look forward, in anticipation, to see just how much will be offered… Thanks…
  5. [R83] 5/5 · US FR is easy and many ways …: FR is easy to use and has many ways to generate rewards for drinks and snacks. Easy, easy, …..
  6. [R90] 5/5 · US Every Cent Counts at the Pump: Three cents, five cents, even ten… I’m taking it all. It might seem small, but it adds up over time, especially with gas prices these days. Easy to use, no hassle, and I love seeing that price drop before I even start pumping.
  7. [R106] 5/5 · US Seamless: Always seamless transactions
  8. [R111] 5/5 · US Easy Savings: Outstanding service. I love Fuel rewards program. Every time I fill up, I know I’m saving a little bit of money. Overtime it adds up. And in today’s economy, every dime saved, counts..
  9. [R1] 1/5 · US Continued crashing: The app in past 3 months keeps crashing and logging me out and will not allow me to log back in. I have uninstalled and reinstalled to help with issue but now I get an error and won’t even load or let me login. Even trying to go through Shell App it reacts the same. App is long overdue for an app refresh and stability improvements.
  10. [R11] 2/5 · US App glitches: The app tends to glitch a lot and kicks you out of it and makes you sign in again. When you try to sign in it tells you error codes
  11. [R19] 1/5 · US Sucks: App always crashes never works
  12. [R32] 1/5 · US Fuel rewards: It’s sucks. It doesn’t work when you need it. Either crashes or just doesn’t freaking work.
  13. [R3] 1/5 · US “The data couldn’t be read because it is not in the correct format.”: I reset my password and everything and my password still does not work. It keeps on throwing up the same error code any time i try to log in. FIX YOUR APP!!!
  14. [R5] 1/5 · US Login function broken: unable to login using emailid and password as data as it give error for incorrect data format
  15. [R7] 1/5 · US Unable to login: It’s saying the data can’t be read cause it’s not in the correct format
  16. [R9] 1/5 · US Big lie: Emails telling me about the 10, 20 and 30 cent discount for my next fillup. I got the app and the discount of 20 cents was not added to the app that had credentials from the other shell rewards app.
  17. [R15] 3/5 · US What it doesn’t do:: This app doesn’t load station prices. When the TMobile app loads points they do not display as active. Station hours would be nice for night travelers.
  18. [R40] 3/5 · US Great price needs to be applied correctly: Love the discounts, however I wish the price of the pump would correctly apply the discount!
  19. [R41] 1/5 · US Shell Fuel Rewards is a sham: At the pump it says $4.70/gal, I paid $4.70 WITHOUT entering my rewards details. When I entered my rewards it states $4.98/gal and I’ll save .05c/gal….quite deceptive. The govt should charge them for deceptive practices. Upside is straight forward- no gimmicks
  20. [R6] 3/5 · US App is being phased out: I guess the app is finally being phased out. It suddenly kicked me out and I couldn’t get back in. I will say I do remember getting emails stating to download the Shell App but the email didn’t have instructions on what to do since the app is being phased out. I will also say I didn’t like how the app always tried to force me to use my location when applying my discount re
  21. [R25] 1/5 · US Can’t add card on account: App will not let me add card, when I go to terms and conditions and accept them it gives me a blank screen. Cannot redeem points or use cards to do so
  22. [R38] 1/5 · US Service sucks: I no longer get a discount because I changed a credit card and they can’t fix it. Horrible!!!
  23. [R62] 1/5 · US Technical Issues Found: The section for inputing the reward card numbers is not working and I was not able to link my American Airline account with FR program.
  24. [R22] 2/5 · US Issue since recent update: I keep getting errors stating not able to use app because of location or I get login is not formatted correctly. It has been weeks. I don’t know what else to do. It doesn’t work on my iPhone 17 or my iPad a16.
  25. [R27] 1/5 · US You ruin with your updates devs: Everytime the devs send an update, it signs me out of the app and I always fight to log back in because it says this app is not available from your location. Come on. This app is a PITA. FIX IT!!!!!!
  26. [R28] 1/5 · US App not available in my location: Title
  27. [R4] 4/5 · US Confusing: Very confusing with offers
  28. [R53] 3/5 · US Confusing App: The app is confusing, and I have not been able to use the reward discount from T-Mobile.
  29. [R69] 1/5 · US Fuel rewards: Way too complicated and never works
  30. [R29] 1/5 · US Tracking my info and selling it to insurance companies: The class action lawsuit where this app is specifically named as one who is tracking my info and selling it to insurance companies to RAISE MY RATES?! Absolutely not.
  31. [R59] 1/5 · US Garbage app that never works: This app, despite being linked to my account and shell card has never once credited me with any fillups in the past six years. It also asks for crazy access on the iPhone like exercise stats and camera which there is zero reason to allow. Just terrible
  32. [R56] 1/5 · US No options in my area: This sounds like a great program but no options available in my area
  33. [R119] 3/5 · US Price: Insufficient Shell stations available in my area and a lot of times still cheaper at other stations
  34. [R240] 3/5 · US Meh: Shell gas is already overpriced 4.19 vs 3.89 at Exxon near me. At best you break even with discounts.
  35. [R17] 5/5 · US Great: Love this app
  36. [R45] 5/5 · US Best ever!!: Best ever!!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store