Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

RetailMeNot vs Rakuten

RetailMeNot 4.8★ · Free to download 60
Winner Rakuten
Rakuten 4.8★ · Free to download 75

Rakuten generally has an edge due to more consistent cash back tracking and a better overall user experience, despite both apps facing similar issues with delayed or missing rewards.

Full reviews: RetailMeNot · Rakuten

RetailMeNot and Rakuten both offer cash back and coupons, but recent reviews indicate RetailMeNot struggles with non-working codes and missing cash back. Rakuten, while also having issues with delayed rewards, appears to be more reliable for cash back and offers additional features like gift card conversions.

Head to head

Cash Back Reliability edge: RakutenR1R4R6R7
RetailMeNot Many RetailMeNot users report not receiving cash back for purchases, even after activating offers, and frequently have to follow up to get their rewards R1R4R6R7. Some users also mention issues with minimum redemption amounts and maintenance fees on inactive accounts R34.
Rakuten Rakuten users generally praise its cash back, with many reporting significant earnings over time . However, a notable number of users experience issues with cash back not being added for large purchases, taking a long time to confirm, or disappearing from their accounts R64R73R77R78.
Coupon and Deal Effectiveness tieR3R5R8R11
RetailMeNot Many RetailMeNot users report that codes frequently don't work, are invalid, expired, or seem made up R3R15R16R22. Some also note a lack of updated or in-store coupons . However, others find the discounts and coupons effective and appreciate the savings R5R8R11R14.
Rakuten Rakuten focuses primarily on cash back, with less emphasis on direct coupon codes in the reviews. Users appreciate the cash back deals . Some mention issues with specific deals or exclusions .
Ease of Use & Performance edge: RakutenR13R14R25R26
RetailMeNot RetailMeNot receives mixed feedback on ease of use. Some find it easy and wonderful R14R26, while others describe it as complicated, hard to use, or glitchy R13R33. Crashes and login issues are reported R13R25.
Rakuten Rakuten is generally considered easy to use by many . However, some users find it hard to use, report websites not loading, or issues with in-store purchases . There are also reports of inability to delete the app .
Customer Support & Account Management tieR19R25R33R34
RetailMeNot RetailMeNot users express frustration with the need to constantly follow up on missing cash back R19. One user mentioned difficulty contacting support R33. There are also complaints about account issues like login problems and changes to cash out minimums without notification R25R34.
Rakuten Rakuten users report frequent need to contact support for missing cash back or incorrect percentages . Issues with gift card errors and referral bonuses not being paid are also cited . Some users mention difficulty getting in touch with support for missing checks .
Pick RetailMeNot if

You prioritize finding a wide range of coupons and are willing to deal with occasional non-working codes and the need to follow up on cash back R5R14.

Pick Rakuten if

You primarily seek cash back on your purchases and appreciate a generally easy-to-use app with options for gift card conversion, even if it means waiting for rewards or occasionally contacting support .

Evidence note: Both apps are free, so the free-vs-paid asymmetry rule does not apply. Recent reviews for both apps show a negative skew, with many users reporting issues with cash back tracking and delays, which should be considered when looking at their high lifetime ratings.

Frequently asked

How long does it take to get cash back from RetailMeNot?
RetailMeNot users report that it can take over a month or two for rewards to be approved, with some waiting 6 weeks or more, and issues with missing cash back needing follow-up within 90 days R1R4R45.
Does Rakuten have issues with cash back tracking?
Yes, Rakuten users frequently report that cash back is not added to their account for big purchases, takes 4 months or even 14 weeks or more to confirm, or disappears from their activity log R64R73R77R78.
Are the coupons on RetailMeNot reliable?
Many RetailMeNot users find that codes often don't work, are invalid, expired, or seem made up, leading to disappointment R3R15R16R22.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] RetailMeNot 1/5 · US No cash back: No cash back for 2026 purchases so far. I have made several orders since January. When I check back my purchases and then just found out they only accept missing cash back within 90 days of the purchase. This is so unacceptable. Going to uninstall the app.
  2. [R4] RetailMeNot 1/5 · US Not happy: Takes over a month or two to get your reward approved. I shop Walmart multiple times a week and somehow this app never acknowledges anything I order on Walmart…. Still waiting on Lowe’s reward from 6 weeks ago. Really irritating
  3. [R6] RetailMeNot 3/5 · US Where’s my money???: I have shopped thru RMN for CVS.COM several times over the past few months and have received no money??? I also got a notification from CVS saying that I’m their #1 CVS.COM shopper in FL!!!! Where’s my money???? I save ALL of the emails from RMN stating that I activated them???
  4. [R7] RetailMeNot 1/5 · US No More Cash Back?: I stopped receiving cash back months ago. Now I have a balance that is too small to redeem.
  5. [R3] RetailMeNot 3/5 · US Doesn’t always work: There are times I try to use the codes and they don’t work. But, sometimes they do. Hit or miss.
  6. [R5] RetailMeNot 5/5 · US Real Savings!: I started using this tool during Black Friday and Christmas sales last year. From Nov-Dec I managed to earn $106 back that I was able to cash right out and use for whatever I needed as soon as the New Year started. RetailMeNot is legit and I’m here for it!! Thank you for saving me money! -A Grateful Single Mom!!
  7. [R8] RetailMeNot 5/5 · US Cash back: I have been using RetaiMeNot for years. It is a good website to save money.
  8. [R11] RetailMeNot 5/5 · US Love it: I love getting a check for spending money It’s great
  9. [R13] RetailMeNot 1/5 · US 👎🏾: This app keeps crashing. Every time I open the app it glitches and closes it immediately. Please fix it.
  10. [R14] RetailMeNot 5/5 · US Absolutely love it!!: RetailMeNot is just what the doctor ordered in saving! It’s so easy to use and unless you DON’T like saving money then it would be silly NOT to use it!
  11. [R25] RetailMeNot 1/5 · US Keep my money: When I try to withdraw the money I have It does not let me log in on iPhone or google every time I try it keeps going to log in
  12. [R26] RetailMeNot 5/5 · US Great app: It is wonderful to get money back
  13. [R19] RetailMeNot 1/5 · US Horrible: It’s not reliable that the cash back transaction shows up on your account. I usually have to follow up. I don’t have this problem on Rakuten.
  14. [R33] RetailMeNot 3/5 · US Not fully accessible with voiceover: I could not find a way to contact Support, so I had to write this review. Many good aspects of app, but it is not fully accessible using voiceover. Nor is the website.
  15. [R34] RetailMeNot 1/5 · US I'm Done: They did not inform users back in 2024 that there was a new minimum approved rewards that you have to have in order to cash out. If I had known this, I would have never made a purchase using their site. Now I got an email stating that on the 25th of February, my account will be subject to a $2 "maintenance fee" (MAJOR eye roll) for being inactive. They are basically stealing my money. Th
  16. [R45] RetailMeNot 5/5 · US Skeptic but now I’m a BELIEVER: Honestly I had the app for a while, but barely used it. I happened to login and realize I had $20 cashback earned sitting there waiting for me and in 3 weeks I have earned over $60 in pending cashback earned. Yes it can take up to 45 days to be approved, but it’s literally free money! I’m a new mom and I’m pinching Pennie’s so this is so exciting because I feel like
  17. [R64] Rakuten 1/5 · US Money back: Seams that every time is a big purchase the money back is not added to the account and even when you follow up with them they will give you a bull… excuse
  18. [R73] Rakuten 1/5 · US What a joke!: Rebate that takes 4 months to confirm. I use programs that post my rebate instantly. Not worth the effort.
  19. [R77] Rakuten 4/5 · US Slow pay back: I understand there’s a time period to give for returns and etc but now it can take 14 weeks or more to post the rewards this is sad I have some pending from April which is more than 14 weeks.
  20. [R78] Rakuten 3/5 · US Not what it used to be: I have been using this app for a long time, and always enjoyed receiving some big checks every quarter. But now it takes so long for the cash back to be verified. The cash back used to be verified within 24 hours, or at most within a week. Now you have to potentially wait 14 weeks for your cash back!
  21. [R15] RetailMeNot 3/5 · US Most Don’t Work: Used for years and early on the codes mostly were legit. For many months now, the codes don’t work and see made up; like a person’s name plus a number. Very disappointing.
  22. [R16] RetailMeNot 1/5 · US Codes don't work: They don't
  23. [R22] RetailMeNot 1/5 · US What’s the point?: None of the codes work. Not a single one!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store