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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Depop vs Mercari

Depop 4.8★ · Free to download 45
Winner Mercari
Mercari 4.8★ · Free to download 65

Mercari generally offers a more consistent experience for both buyers and sellers, despite some complaints about fees and customer service, while Depop is currently struggling with widespread user dissatisfaction over shipping costs and app reliability.

Full reviews: Depop · Mercari

Depop and Mercari are both popular platforms for buying and selling used items. Depop users are currently very vocal about the recent removal of free shipping, which has significantly impacted their buying and selling experience, alongside issues with app glitches and customer support. Mercari, while also facing criticism for high fees and customer service, generally receives positive feedback for its ease of use and wide selection.

Head to head

Fees and Pricing tieR1R6R10R13
Depop Depop users are overwhelmingly negative about recent changes, specifically the removal of free shipping, which has led to significantly higher costs for buyers and reduced sales for sellers R1R6R10R13. Sellers also report unexpected fees despite claims of no seller fees R28.
Mercari Mercari users frequently complain about high fees for both buyers and sellers, including a buyer protection fee and a 10% seller fee . Shipping costs are also a common point of contention .
Ease of Use edge: MercariR3R15R23R29
Depop Depop is generally considered easy to use for listing and selling, with many users loving the app's overall functionality R15R23R29. However, some users experience frequent glitches, such as being logged out constantly or listings not saving R3, and issues with the 'magic link' login . The AI autofill for listings is also criticized for being inaccurate and difficult to turn off .
Mercari Mercari is praised for being easy to navigate and use for both buying and selling, with simple listing processes and clear shipping label creation . Some users find the interface frustrating, particularly with search results reverting to the top after viewing an item and issues with QR codes not loading .
Reliability and Support tieR4R7R19R34
Depop Depop's customer service is frequently described as poor, unhelpful, and unresponsive, especially regarding issues like stuck funds or scams R4R7R19R34. Users report problems with buyers getting free items without returns and support not intervening R4.
Mercari Mercari's customer service is a major pain point, with many users reporting unhelpful AI responses, slow resolutions, and a lack of human support . Some users have experienced account restrictions and lockouts . However, a few users praise Mercari's customer service as knowledgeable and quick to respond .
Buyer/Seller Experience edge: MercariR11R24R28R35
Depop Depop offers a good selection of clothing and allows for offers R11R24R35. However, sellers face issues with non-binding offers and lowballing R28. Buyers appreciate the refund guarantee if scammed . The inability to send pictures in messages is a drawback for communication .
Mercari Mercari provides a wide selection of merchandise and is good for finding unique or collectible items . Sellers generally find it fair and easy to use . However, buyers complain about inaccurate item descriptions and sellers canceling orders to relist at higher prices without repercussions . Communication is hampered by restrictions on conversations and inability to post pictures .
Pick Depop if

you are looking for a platform with a strong focus on fashion and are willing to navigate current shipping cost concerns, especially if you find unique items you can't get elsewhere R23R29.

Pick Mercari if

you want a generally easy-to-use platform for buying and selling a wide variety of items, and you are prepared for potential issues with customer service and higher fees .

Evidence note: Depop's recent reviews are heavily skewed by the removal of free shipping, making it difficult to assess other aspects of the app without this dominant issue. Mercari's reviews show consistent complaints about fees and customer service over time.

Frequently asked

Why are Depop users so upset about shipping?
Depop users are upset because the app recently removed free shipping, which was a major selling point and boosted sales for both buyers and sellers R6R9R10R13. This change has led to significantly higher costs, with shipping sometimes exceeding the item's price, making purchases less appealing R24.
Which app has better customer service?
Neither Depop nor Mercari consistently receives high praise for customer service, with many users on both platforms reporting unhelpful, slow, or AI-driven support (R4, R7, R19, R34 for Depop; , , , , , , , , , , , , for Mercari). While a few Mercari users have had positive experiences , the overall sentiment for both is negative.
Are there hidden fees on Depop or Mercari?
Both Depop and Mercari have fees that users find problematic or unexpected; Depop sellers report fees being deducted despite claims of no seller fees R28, and buyers are now paying significantly more due to the removal of free shipping R1R15R24. Mercari users frequently complain about high fees for both buyers and sellers, including a buyer protection fee and a 10% seller fee .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Depop 1/5 · US Greedy: Depop charges the buyer for 3 different things meanwhile Vinted only charges a buyer protection fee, AND Depop charges the seller a fee as well but Vinted lets you keep all the money you earn. I’d rather sell and buy off of Vinted.
  2. [R6] Depop 3/5 · US shipping costs: depop i bought SO MANY clothes i have never spent more on clothing in one week bc i was getting great deals. that was until u took away our free shipping with no warning… due to my faith in the company i will wait to order anything new UNTIL free shipping returns its gotta happen someday until then im js gotta go to vinted or wtv other app
  3. [R10] Depop 2/5 · US BRING BACK FREE SHIPPING!!!: As a seller and buyer on the app, you as a company are making a mistake taking away this feature. it’s boosted sales far more than any other experience on the app and allowing more of a community to come together to shop as a group. So please listen and bring it back!!!!
  4. [R13] Depop 2/5 · US Please: Please go back to free shipping. I just recently downloaded it and fell in love but the fees add up quickly and make me not want to buy anything. :(
  5. [R3] Depop 3/5 · US Keeps glitching: At first it worked fine and stuff but now it keeps logging me out and making me sign in every 2 minutes. This keeps happening while im trying to make a listing and when I log back in it doesn’t even save it as a draft so I have to do it all again fast before the app closes again
  6. [R15] Depop 3/5 · US It’s not 5 stars: While the app is easy to use it feels like a scam because you now have to pay for shipping again or a selling fee or a tax and it adds up yet it is always changing and there are other apps that don’t charge like Depop
  7. [R23] Depop 5/5 · US Amazing: I started using Depop a little over a year now, and all I can say is that I am obsessed. Perfect app for reselling your used products, and it is very protected. Anytime someone else or me has had an issue it immediately gets resolved. Huge plus is that they’re not like Vinted!!The only thing I can say other than great things about Depop is to bring back free shipping!!
  8. [R29] Depop 5/5 · US Depop, the best in buying and selling: I was recommended this app, and to be honest, I had my doubts, but so far it has exceeded my expectations. It's the best app ever! I love it. I buy and sell things, the people are very friendly, and resolving problems is incredibly fast. I'm absolutely thrilled with it, and I recommend it 100%.
  9. [R4] Depop 1/5 · US SCAMMING COMPANY: DO NOT SELL ANYTHING ON THIS APP. they let buyers get free stuff with out returns with free refunds and they wont let you do ANYTHING about it the owners of this app dont care about anyone !! thats why the customer service sucks!
  10. [R7] Depop 1/5 · US Won’t let me takeout my money: Sold items, was able to take out my money. Now it asks for stripe verification, stripe won’t load so I can’t verify it. There’s no help offered and on there official support requests this issue isn’t one of their preselected issues to help with. Why have some 3rd party service tied to peoples money have no official help. So now my money that I made, is stuck on depop
  11. [R19] Depop 1/5 · US not seller friendly !: this app is garbage and the AI responses to actual problems are garbage. happy to delete this app! Sellers beware
  12. [R34] Depop 1/5 · US Depop support: Depop support is absolutely abismal. I got a pair of size 33 jeans and they weren’t even big enough to fit my sister who is a size 26. I clearly stated 1000 times that the size was wrong provided reference photos compared to my other jeans that are size s 30 and 32 to show that they were way too small and then they jut told me that the listing clearly stated the size was 33 so there
  13. [R11] Depop 5/5 · US lulu pants: 10/10 very nice and very open to offers !!!
  14. [R24] Depop 3/5 · US Shipping: I love the clothing options on Depop, there’s so many styles to explore for good prices! One thing that gets me though is the shipping fee, I had bought a hoodie for $20 and it had been raised to $32 with shipping + marketplace fee.
  15. [R28] Depop 2/5 · US Subpar in my opinion: From my experience using this platform, it’s been subpar at best. There are no seller fees apparently but when someone buys something, fees are still deducted which I was not expecting. Buyers are not obligated to submit payment after sending offers so most of my time is being spent accepting offers without payment ever being made. Depop has been a seller’s nightmare for me -
  16. [R35] Depop 4/5 · US very good: i like how u can offer lower prices but the shipping it kinda long ngl
  17. [R9] Depop 3/5 · US Free Shipping: Please bring back free Depop shipping. It was the best thing yall ever did, and I’ve been a seller since 2017. I had so many sales and so much traffic. It was a win for both the buyer and the seller. Please don’t be greedy. Bring back free shipping to stay.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store