Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

Depop

40
User verdict / 100 High confidence Divided

Depop is a popular platform for buying and selling used clothing, but recent changes, especially the removal of free shipping, have led to widespread user dissatisfaction and a significant drop in sales for many.

4.8★ lifetime (896,955) Free to download since 2012 by Depop Limited updated 0.0 mo ago recent negative 57% 120 reviews across 4 regions
Shipping Costs Seller Fees & Profitability Customer Support App Performance & Glitches Scam & Buyer Issues
5★260
4★60
3★114
2★104
1★462
recent reviews across 4 regions, vs the 4.8★ lifetime average

Depop is a marketplace for buying and selling clothes, praised for its ease of use and community. However, recent updates, particularly the removal of free shipping, have caused frustration among both buyers and sellers, leading to increased costs and reduced sales.

What users like

  • Easy to use for buying and sellingR61R91R167
  • Good for finding deals and unique itemsR127R142R170
  • Offers user protection and resolves issues quicklyR25R49R112
  • Effective for selling items and generating incomeR38R70R84

What users complain about

  • Removal of free shipping has drastically increased costs for buyers and reduced sales for sellersR4R5R12R15
  • Customer service is often unresponsive or unhelpful, especially for complex issues like account suspensions or payment problemsR2R3R7R17
  • Frequent app glitches, including logging out, not saving drafts, and incorrect AI autofill for listingsR8R19R84R183
  • High seller fees and charges, making it less competitive than other platformsR1R6R14R18
  • Issues with buyers sending non-binding offers and low-balling sellersR14R26
  • Accounts can be suspended without clear reason or notificationR31R32R35

Latest update · v2.402.1

What the developer says changed (the verdict above weighs this against what reviewers report):

Find what you love quicker and sell with less friction. More updates coming soon

Recurring themes

Shipping Costs negative
The most prominent complaint is the removal of free shipping, which was a major draw for both buyers and sellers. Users report that shipping costs are now too high, often exceeding the item price, leading to a significant decrease in purchases and sales. Many are considering or have already moved to competitor apps like Vinted that offer free shipping. The developer's notes mention 'sell with less friction' but the shipping changes have created more friction. There was also no warning about the change.R4R5R12R15
Seller Fees & Profitability negative
Sellers frequently complain about high fees, including selling fees, payment processing fees, and boosting fees, which significantly cut into their profits. Many feel Depop is less seller-friendly compared to competitors like Vinted, where selling is often free or has lower fees. This contradicts the developer's note of 'sell with less friction' as high fees are a major point of friction.R1R6R14R18
Customer Support negative
Users report poor customer service, describing it as 'garbage' or 'abysmal'. Issues include unhelpful AI responses, lack of support for specific problems (e.g., Stripe verification), and accounts being suspended without explanation or resolution. This is a significant concern for both buyers and sellers when disputes or technical issues arise.R2R3R7R17
App Performance & Glitches negative
Several users experience frequent app glitches, such as being logged out constantly, listings not saving as drafts, and the app closing unexpectedly. The AI autofill feature for listings is also criticized for being inaccurate and difficult to override, adding friction to the selling process.R8R19R84R183
Scam & Buyer Issues negative
Some sellers report issues with buyers, including sending non-binding offers without purchasing, low-balling prices, and even receiving free items through refunds without returns. Buyers also report receiving incorrect sizes or items not as advertised, with difficulty resolving these issues through support.R2R14R17R26

Who it's for

Depop is for individuals looking to buy unique, secondhand clothing and for sellers wanting an easy platform to list items and clear out their closets. It's particularly appealing to those who prioritize a user-friendly interface and a community aspect. However, it is NOT for users who are sensitive to high shipping costs, expect robust customer support for complex issues, or are looking for the lowest selling fees compared to other marketplaces.

Evidence note: The evidence for shipping costs is overwhelmingly negative and widespread across many reviews, indicating a strong consensus. Other points like customer service and app glitches are also well-supported but with slightly fewer unique citations. Positive reviews often mention the ease of use and good deals, but many of these positive reviews also include a complaint about shipping, indicating a mixed sentiment even among those who rate it highly.

Frequently asked

Does Depop offer free shipping?
No, Depop recently removed its free shipping promotion, which was a major selling point for many users, and now charges shipping fees that can often be high, sometimes exceeding the price of the item itself R5R12R23R75.
What are the fees for selling on Depop?
Depop charges sellers various fees, including a percentage of the sale (e.g., 12% plus a payment processing fee) and optional boosting fees, which many sellers find excessive compared to other platforms R1R18R27R275.
Is Depop customer service helpful?
Based on recent reviews, Depop's customer service is often described as unhelpful, unresponsive, and providing generic AI responses, especially for issues like account suspensions, payment problems, or disputes over item descriptions R2R3R7R17.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R61] 5/5 · US pretty good but I have suggestions: overall, depop is an awesome app. i love that it's super easy to sell and it's free. the only things i would add are more options for tags, like being able to put more hashtags, colors, occasions, and styles. i think you should add more options for commission based listings as well. i know that depop isn't really for that kind of thing but there are a lot of sel
  2. [R91] 5/5 · US So easy and cheap!: This app is so easy to get around and easy to find things, prices are waaayyy lower than competitor app that I’m not sure if I’m allowed to say.
  3. [R167] 5/5 · US Awesome App: I highly recommend Depop! Easy to set up and easy to use to sell your old clothes!
  4. [R127] 5/5 · US Good deals and great conditions: These is a good app to buy clothes it has a really good deals and options of clothes
  5. [R142] 5/5 · US Huge thanks!: Thank you for an affordable service the clothes and shoes on here can come in at some great prices. Thanks you guys.
  6. [R170] 5/5 · US YAY: love this app im always looking for clothes and i been getting incredible deals like crazy if your into fashion why havent u downloaded this yet
  7. [R25] 5/5 · US Amazing: I started using Depop a little over a year now, and all I can say is that I am obsessed. Perfect app for reselling your used products, and it is very protected. Anytime someone else or me has had an issue it immediately gets resolved. Huge plus is that they’re not like Vinted!!The only thing I can say other than great things about Depop is to bring back free shipping!!
  8. [R49] 5/5 · US Amazing!: The people here are so kind, app guaranteed refund if you are scammed, easy to purchase and have many different things to buy! One of the best shopping apps out here, I recommend!!!
  9. [R112] 5/5 · US Great place to buy and resell!: Been selling clothes for about 6 months now and have bought a couple of things. Depop has amazing security to ensure a safe transaction with no scams. Great place to sell stuff you don't want, can't fit, or clean out your closet.
  10. [R38] 5/5 · US Love it: Love this app. Things sell Quickly
  11. [R70] 5/5 · US love it!!!: i love depop i use it for my small business @bbyboutique888 😽😽😽 great customer traffic and easy platform to use and they don't take a huge cut for fees and stuff which is great!!!
  12. [R84] 5/5 · US Made Money! App glitchy tho 😩: I’m excited that I’ve made $900 in my first 40 days!! Things are tapering off tho the last big sales were 4th of July weekend. Don’t know if that’s on purpose my merchandise hasn’t changed.🤷🏻‍♀️ Lots of glitches especially when trying to apply a discount and not receiving messages when someone makes an offer. Over all I give five stars because it’s easy to set up,
  13. [R4] 2/5 · US BRING BACK FREE SHIPPING!!!: As a seller and buyer on the app, you as a company are making a mistake taking away this feature. it’s boosted sales far more than any other experience on the app and allowing more of a community to come together to shop as a group. So please listen and bring it back!!!!
  14. [R5] 2/5 · US Please: Please go back to free shipping. I just recently downloaded it and fell in love but the fees add up quickly and make me not want to buy anything. :(
  15. [R12] 3/5 · US shipping costs: depop i bought SO MANY clothes i have never spent more on clothing in one week bc i was getting great deals. that was until u took away our free shipping with no warning… due to my faith in the company i will wait to order anything new UNTIL free shipping returns its gotta happen someday until then im js gotta go to vinted or wtv other app
  16. [R15] 2/5 · US They removed free shipping 💔: I’ve bought well over 100+ items on Depop and even got my mom and aunts using it because of the amazing prices and, honestly, the biggest selling point- the free shipping that was advertised everywhere. I’m genuinely so sad to see that go because it was one of the main reasons I loved shopping here. Now, since you’re buying from multiple individual sellers, it’s not
  17. [R2] 1/5 · US SCAMMING COMPANY: DO NOT SELL ANYTHING ON THIS APP. they let buyers get free stuff with out returns with free refunds and they wont let you do ANYTHING about it the owners of this app dont care about anyone !! thats why the customer service sucks!
  18. [R3] 1/5 · US Won’t let me takeout my money: Sold items, was able to take out my money. Now it asks for stripe verification, stripe won’t load so I can’t verify it. There’s no help offered and on there official support requests this issue isn’t one of their preselected issues to help with. Why have some 3rd party service tied to peoples money have no official help. So now my money that I made, is stuck on depop
  19. [R7] 1/5 · US not seller friendly !: this app is garbage and the AI responses to actual problems are garbage. happy to delete this app! Sellers beware
  20. [R17] 1/5 · US Depop support: Depop support is absolutely abismal. I got a pair of size 33 jeans and they weren’t even big enough to fit my sister who is a size 26. I clearly stated 1000 times that the size was wrong provided reference photos compared to my other jeans that are size s 30 and 32 to show that they were way too small and then they jut told me that the listing clearly stated the size was 33 so there
  21. [R8] 3/5 · US Keeps glitching: At first it worked fine and stuff but now it keeps logging me out and making me sign in every 2 minutes. This keeps happening while im trying to make a listing and when I log back in it doesn’t even save it as a draft so I have to do it all again fast before the app closes again
  22. [R19] 1/5 · US Inaccurate forced AI is ruining my listings: GIVE US THE OPTION TO TURN OFF AI AUTOFILL FOR LISTINGS!!! Everytime I go to make or edit a listing ive already typed and selected tags for, the AI assistance tries to guess my package size in which it ALWAYS gets it wrong and automatically changes it from what I originally correctly selected, which makes me have to also open depop in mobile browser bec
  23. [R183] 3/5 · US Good, but needs work: Been using Depop on and off. It works well for selling lower priced items, but the app itself and the customer support is not great. First, all the AI they use really slows down the listing process. The app is constantly thinking and then the AI just gets everything wrong. Second, when I remove sound from my video in iOS, somehow, the app turns it back on. Third, the custom
  24. [R1] 1/5 · US Greedy: Depop charges the buyer for 3 different things meanwhile Vinted only charges a buyer protection fee, AND Depop charges the seller a fee as well but Vinted lets you keep all the money you earn. I’d rather sell and buy off of Vinted.
  25. [R6] 1/5 · US Not Worth it: I was assigned an inappropriate username when I first signed up to sell on the app. Also, you can only make money if you sell items for less than five dollars, the first item you sell they’re going to give you more but then after that, you make next to nothing.
  26. [R14] 2/5 · US Subpar in my opinion: From my experience using this platform, it’s been subpar at best. There are no seller fees apparently but when someone buys something, fees are still deducted which I was not expecting. Buyers are not obligated to submit payment after sending offers so most of my time is being spent accepting offers without payment ever being made. Depop has been a seller’s nightmare for me -
  27. [R18] 1/5 · US Selling: They say there’s no fees for sellers but still charge you a percent . They take a long time to pay you . Wouldn’t recommend for selling items use other apps
  28. [R26] 1/5 · US Offers after offers: Users send offers with no intention to ever purchase. I deleted my account because if you have a cool item your are overwhelmed with lowball non binding offers.
  29. [R31] 1/5 · US The customer service: I love this app more than anything. But when it comes to customer service is garbage. My shop got suspended and I never got an email on why exactly it got suspended. I messaged them and they have not gotten back to me. But I still get emails to ship my stuff people bought. I’m not going to ship something when I can’t communicate to the person buying from my shop. I have money
  30. [R32] 2/5 · US Band for no reason: I loved the app while using it but I stopped using it for a couple of weeks and when I tried to log back in it said my account was band for violation of community guidelines and I don’t know what I did I never even sold or bought anything off of the app
  31. [R35] 2/5 · US Suspended: I got the app yesterday made a account added stuff to my cart it was fine until I got suspended today for no reason and I didn’t even order anything
  32. [R23] 5/5 · US Getting worst: This app used to be so good for selling and buying stuffs cause you only pay for marketing fee nowadays you have to pay up to $8 for shipping in the past the shipping was free, I don’t really like anymore is getting worst for me .
  33. [R75] 3/5 · US BRING BACK FREE SHIPPING PLEASE: please bring back free shipping why am i paying ten dollars for a 5 dollar pair of shorts
  34. [R27] 1/5 · US Bad business.: This app just had free shipping until jan 2027 and y’all ended early. Everyone knows people was only buying off the app so much because of that, now y’all sales are just about to drop. When you own a business you stick to your word and don’t switch up just because a log of people are using it. Thats how you lose money and customers and tbh I wont be buying nothing else off the app u
  35. [R275] 3/5 · GB Decent app, uncompetitive seller fees: I’ve been selling on Depop for a while, but the fees are becoming difficult to justify. Charging 12% plus a payment processing fee feels excessive, especially when competitors offer much better value. Depop does offer optional promotion, but it often feels like unpromoted items receive less visibility, making them harder to sell. On Vinted, selling is effec

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store