Head-to-head
Depop vs Etsy
Depop
65
Winner
Etsy
Etsy
70
Depop is better for those focused on reselling fashion items, but its recent changes to shipping fees and customer support issues make Etsy a more reliable choice for a wider variety of unique, handmade goods, despite its own app glitches and dropshipping concerns.
Depop excels as a platform for buying and selling fashion, but recent changes to shipping policies have led to widespread user dissatisfaction. Etsy, while praised for its unique, handmade offerings and support for small businesses, struggles with app performance issues, customer service, and an influx of dropshipped or AI-generated products.
Head to head
Depop Depop is praised for being a great platform for reselling used products, especially fashion items, with users finding cute pieces and good deals R23R59R24. However, some sellers desire more options for tags, colors, occasions, and styles, as well as commission-based listings R56.
Etsy Etsy is lauded for its unique, handmade items and supporting small businesses, with users finding everything they could want . However, there are significant complaints about the platform being flooded with AI slop and dropshipped products, making it hard to find genuine handmade items R76R81R91R105. Users also report issues with search filters, especially for clothing sizes and live plants .
Depop Depop is generally considered easy to use for both buying and selling R15R56R29. However, users report frequent glitches like being logged out repeatedly, not saving drafts R3, and issues with the 'magic link' login system . The AI autofill for listings is also criticized for being inaccurate and difficult to turn off .
Etsy Etsy's app is described as generally smooth , but many users report significant app issues including freezing , inability to click on listings , and problems with managing favorite lists . Some users with older iPhones can no longer use the updated app , and the messaging system is often slow and laggy .
Depop Depop users report severe issues with reliability, including money being stuck due to verification problems R7 and buyers getting free items without returns R4. Customer service is widely criticized as unhelpful, with AI responses to actual problems R4R19R34.
Etsy Etsy users frequently complain about non-existent or unhelpful customer support, with long response times and an inability to resolve issues like account access or order problems . There are also reports of accounts being banned without reason and sellers harassing buyers for good reviews .
Depop Depop is heavily criticized for its shipping costs and fees. Many users lament the removal of free shipping, stating that shipping can make a $5 item cost $10 or more, and that fees add up quickly R1R5R6R9. Sellers also report unexpected fees despite claims of no seller fees .
Etsy Etsy users frequently complain about high and sometimes inconsistent shipping costs, with some items having $20 shipping fees that could easily be sent in an envelope . There are also concerns about price gouging on shipping and a lack of transparency regarding tariffs and handling fees .
Pick Depop if
you are primarily interested in buying or selling fashion items and are willing to navigate recent changes in shipping fees and customer support challenges R23R29R59.
Pick Etsy if
you are looking for unique, handmade, or custom items and want to support small businesses, and are prepared to deal with occasional app glitches and the need to filter out dropshipped products .
Evidence note: Depop's recent reviews are heavily skewed by negative feedback regarding the removal of free shipping, which significantly impacts the perceived value and user experience. Etsy's reviews show a broader range of concerns, including app stability and the integrity of its marketplace.
Frequently asked
Why are Depop users upset about shipping?
Depop users are upset because the app recently removed its free shipping option, which was a major selling point and boosted sales for both buyers and sellers R6R9R10R31. Now, shipping costs can be high, sometimes making a $5 item cost over $10 or more, which users feel is greedy and makes items too expensive R1R24.
Does Etsy have problems with fake or mass-produced items?
Which app has better customer service?
Neither app is consistently praised for its customer service; Depop users describe support as 'garbage' with AI responses and difficulty resolving issues like stuck money or buyer scams R4R7R19R34, while Etsy users report non-existent or unhelpful support, long response times, and an inability to get help with account or order problems .
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R23] Depop Amazing: I started using Depop a little over a year now, and all I can say is that I am obsessed. Perfect app for reselling your used products, and it is very protected. Anytime someone else or me has had an issue it immediately gets resolved. Huge plus is that they’re not like Vinted!!The only thing I can say other than great things about Depop is to bring back free shipping!!
- [R59] Depop Depop is a shopper's dream: I've sold and bought on this app numerous times, and I LOVE it. Never lost money thanks to their user protections. Seller's for the most part are incredibly kind and in the same situation as you, just looking to clear out their closets and such. I've found such cute pieces for good prices, especially during their promotional free shipping. My only caveat to the app is w
- [R24] Depop Shipping: I love the clothing options on Depop, there’s so many styles to explore for good prices! One thing that gets me though is the shipping fee, I had bought a hoodie for $20 and it had been raised to $32 with shipping + marketplace fee.
- [R56] Depop pretty good but I have suggestions: overall, depop is an awesome app. i love that it's super easy to sell and it's free. the only things i would add are more options for tags, like being able to put more hashtags, colors, occasions, and styles. i think you should add more options for commission based listings as well. i know that depop isn't really for that kind of thing but there are a lot of sel
- [R15] Depop It’s not 5 stars: While the app is easy to use it feels like a scam because you now have to pay for shipping again or a selling fee or a tax and it adds up yet it is always changing and there are other apps that don’t charge like Depop
- [R29] Depop Depop, the best in buying and selling: I was recommended this app, and to be honest, I had my doubts, but so far it has exceeded my expectations. It's the best app ever! I love it. I buy and sell things, the people are very friendly, and resolving problems is incredibly fast. I'm absolutely thrilled with it, and I recommend it 100%.
- [R3] Depop Keeps glitching: At first it worked fine and stuff but now it keeps logging me out and making me sign in every 2 minutes. This keeps happening while im trying to make a listing and when I log back in it doesn’t even save it as a draft so I have to do it all again fast before the app closes again
- [R7] Depop Won’t let me takeout my money: Sold items, was able to take out my money. Now it asks for stripe verification, stripe won’t load so I can’t verify it. There’s no help offered and on there official support requests this issue isn’t one of their preselected issues to help with. Why have some 3rd party service tied to peoples money have no official help. So now my money that I made, is stuck on depop
- [R4] Depop SCAMMING COMPANY: DO NOT SELL ANYTHING ON THIS APP. they let buyers get free stuff with out returns with free refunds and they wont let you do ANYTHING about it the owners of this app dont care about anyone !! thats why the customer service sucks!
- [R19] Depop not seller friendly !: this app is garbage and the AI responses to actual problems are garbage. happy to delete this app! Sellers beware
- [R34] Depop Depop support: Depop support is absolutely abismal. I got a pair of size 33 jeans and they weren’t even big enough to fit my sister who is a size 26. I clearly stated 1000 times that the size was wrong provided reference photos compared to my other jeans that are size s 30 and 32 to show that they were way too small and then they jut told me that the listing clearly stated the size was 33 so there
- [R1] Depop Greedy: Depop charges the buyer for 3 different things meanwhile Vinted only charges a buyer protection fee, AND Depop charges the seller a fee as well but Vinted lets you keep all the money you earn. I’d rather sell and buy off of Vinted.
- [R5] Depop App it’s great: But I wish the shipping was loweeerrrr😞
- [R6] Depop shipping costs: depop i bought SO MANY clothes i have never spent more on clothing in one week bc i was getting great deals. that was until u took away our free shipping with no warning… due to my faith in the company i will wait to order anything new UNTIL free shipping returns its gotta happen someday until then im js gotta go to vinted or wtv other app
- [R9] Depop Free Shipping: Please bring back free Depop shipping. It was the best thing yall ever did, and I’ve been a seller since 2017. I had so many sales and so much traffic. It was a win for both the buyer and the seller. Please don’t be greedy. Bring back free shipping to stay.
- [R10] Depop BRING BACK FREE SHIPPING!!!: As a seller and buyer on the app, you as a company are making a mistake taking away this feature. it’s boosted sales far more than any other experience on the app and allowing more of a community to come together to shop as a group. So please listen and bring it back!!!!
- [R31] Depop They removed free shipping 💔: I’ve bought well over 100+ items on Depop and even got my mom and aunts using it because of the amazing prices and, honestly, the biggest selling point- the free shipping that was advertised everywhere. I’m genuinely so sad to see that go because it was one of the main reasons I loved shopping here. Now, since you’re buying from multiple individual sellers, it’s not
- [R76] Etsy Imma make this short as I can/: This app used to be for handmade crafts and small artists. Yeah some are still there but now? It is absolutely flooded with AI slop and drop shipping. It takes me forever to find genuine stuff now. Please please PLEASE do not spend a stupid amount of money for something clearly from China or “art” from someone who’s so untalented that they can’t even put in a good A
- [R81] Etsy Plagued by dropshippers: I love being able to shop independent artists on Etsy but the resellers/dropshippers selling Temu products at incredible markup as “hand made” is absurd and needs to be dealt with. I have to research anything I buy now to ensure it isn’t a scam.
- [R91] Etsy Plagued by AI Slop: Etsy is turning into Pinterest with the over abundance of AI generated products and descriptions. I can’t search for anything without it being present. I can’t block shops, I can’t remove items from the “suggestions”, and reporting does nothing. I don’t want to see anything AI. It is a plague of the creative world and a big shame Etsy has yet to do anything about it. If it were
- [R105] Etsy Very slow: Very slow, full of dropshipping and companies disguising themselves as sellers
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store