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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Postmates vs Grubhub

Postmates 4.8★ · Free to download 65
Winner Grubhub
Grubhub 4.7★ · Free to download 70

Grubhub generally offers a more reliable delivery experience and better customer service, making it the slightly better choice over Postmates, which is plagued by inconsistent service and refund issues.

Full reviews: Postmates · Grubhub

While both Postmates and Grubhub offer food delivery, Grubhub edges out Postmates due to more consistent delivery times and a more responsive customer service, despite both apps facing similar complaints about high fees and occasional order issues. Postmates users frequently report problems with refunds and customer support, making Grubhub a slightly more dependable option.

Head to head

Features & Selection tieR12R24R37R62
Postmates Postmates users appreciate the wide variety of items available, including food and other goods, and some mention the ability to use Uber services through the app R24. However, some users note that many businesses are not included and that condiment options are often missing from menus R12R37.
Grubhub Grubhub offers a good selection of restaurants R62. Some users specifically mention the benefit of ordering groceries or convenience store items, though there are complaints about the app offering items it cannot track or deliver reliably .
Ease of Use edge: PostmatesR9R20R38R44
Postmates Postmates is generally considered straightforward and easy to use by many R20R38R44. However, some users find the authentication process annoying and unnecessary, causing delays R9. There are also complaints about the app being buggy and requiring constant profile updates R9.
Grubhub Grubhub is described as easy to order from R62. However, some users find the app less intuitive, struggling with location guidance for delivery addresses and issues with applying or removing promos . There are also reports of the app needing to be closed and reopened to proceed with an order .
Reliability & Delivery edge: GrubhubR12R13R19R35
Postmates Postmates struggles with reliability, with frequent complaints about inaccurate delivery times R13R19, cold or badly prepared food R35, and drivers going past the delivery address for other orders . GPS accuracy for delivery is also cited as an issue R12.
Grubhub Grubhub also faces issues with delivery times, with many users reporting late orders and times being pushed back R70R84. However, some users praise drivers for following instructions and for bringing the right order quickly . There are occasional reports of wrong addresses or cold food .
Price & Value edge: GrubhubR2R3R6R10
Postmates Postmates is frequently criticized for high prices, with users noting significant markups on food items compared to in-store prices R6R10R39. Delivery and service fees are considered outrageous R3, and some feel the system is a 'scam' due to these costs . Despite this, some users appreciate discounts and deals R2R28R32.
Grubhub Grubhub is also seen as expensive, with fees making orders almost double the price . Users mention upcharges on food items . However, many appreciate the lower fees and free delivery offered through Amazon Prime membership R74, though some Prime users report still being charged delivery fees or requiring a minimum order for free delivery .
Customer Support & Refunds edge: GrubhubR7R15R17R21
Postmates Postmates customer service is a major pain point, described as 'horrible' and 'terrible' R21. Users report being charged for undelivered orders R7R17 or receiving wrong/missing items without refunds R21R33. Support responses are slow R15 or non-existent R17, often denying refunds even with evidence R21R33.
Grubhub Grubhub's customer service receives mixed reviews. Some users praise it as 'excellent' and '5 Star', noting quick corrections for issues R68. However, many others report unhelpful or non-existent support, particularly regarding refunds for wrong or undelivered orders . Some users are frustrated with AI-driven support loops .
Pick Postmates if

you frequently find good discount codes for Postmates, as users report significant savings when these are available R2R28R32.

Pick Grubhub if

you are an Amazon Prime member looking to save on delivery fees, as Grubhub offers lower fees and free delivery with Prime R74, or if you prioritize more responsive customer service for resolving order issues R68.

Evidence note: Both apps have a significant number of negative reviews regarding pricing, delivery times, and customer service. Postmates' negative reviews are particularly strong concerning refund denials and unresponsive support, while Grubhub's are more balanced with positive experiences in customer service.

Frequently asked

Which app has better customer service for refunds?
Grubhub generally has better customer service for refunds, with many users reporting positive experiences where issues were quickly corrected R68. In contrast, Postmates users frequently report being denied refunds even with evidence of wrong or missing orders R21R33R35.
Are delivery fees and food prices higher on these apps?
Yes, both Postmates and Grubhub are criticized for high delivery fees and marked-up food prices compared to ordering directly from restaurants R6R10R39. For example, a $3 order on Postmates could become $12 with shipping R3, and a $30 order on Grubhub could turn into $49 without a tip .
Do these apps offer discounts or free delivery?
Yes, both apps offer discounts, but Grubhub has a notable advantage with free delivery for Amazon Prime members, though some users report minimum order requirements for this benefit R74. Postmates users also report receiving good discounts, sometimes up to 50% off R2R28R32.
Which app has more accurate delivery times?
Neither app consistently provides accurate delivery times, with users of both Postmates and Grubhub frequently reporting delays and estimated times being pushed back R13R19R70R84. Postmates is specifically called out for consistently inaccurate delivery windows R19.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R12] Postmates 3/5 · US Could be better: App is great but could use some improvements, like the gps accuracy for the delivery needs to be improved a lot!!! So many times the drivers end up in the apartment next to mines instead of my actual apartment complex which is frustrating. Also you guys could use more updated food spot choices, there are so many businesses not included in the app!!!
  2. [R24] Postmates 5/5 · US Great app!: You can buy almost anything with little wait time. You can even uber!!!
  3. [R37] Postmates 2/5 · US missing options: many stores do not have condiments as an option on the menu.
  4. [R62] Grubhub 5/5 · US 123 easy: Easy to order and great selection
  5. [R9] Postmates 3/5 · US Buggy but works: Recent app for food ordering but annoying in the way they set up the process. You have to constantly update your profile and you put it in order and they require authentication. I missed the authentication process which is unnecessary given I’ve ordered over 40 times from this app and yet it delayed my order by 45 minutes the needless system of authentication. Doordash is much sim
  6. [R20] Postmates 5/5 · US Pretty happy: Not a big tech user but have found this app to be straight forward to use and the biggest plus is that it’s easy to resolve issues.
  7. [R38] Postmates 5/5 · US Customer service: The service in this app and functionality is just very precise and easy to use
  8. [R44] Postmates 5/5 · US Great app: Postmates makes it so easy to place orders and have them delivered to your home or office. They do a job of keeping the food fresh and warm!!
  9. [R13] Postmates 2/5 · US Done with delivery apps: I wish delivery apps were honest about the time food will arrive. If you advertise something will take 15 minutes to get to you, honor it. But adding on time without any regard to the customers expectations is selfish. There’s no reason something says 15 minutes to order and get there when in reality it takes an hour. It takes an hour because you guys allow your drives to
  10. [R19] Postmates 1/5 · US Inaccurate delivery times: Postmates consistently provides inaccurate delivery windows. The other apps are much better and more reliable.
  11. [R35] Postmates 1/5 · US Not happy with: To much cold , or badly prepared food and we lose money because you don’t refund so we lose food and money ! You win period high fees plus plus plus plus .
  12. [R2] Postmates 5/5 · US Fooooodd: Yeeee I just got my food with that 50% off discount yuhhh Id buy more if they gave me a 60% off discount or a $20 discount with a minimum $20 purchase 😎😎
  13. [R3] Postmates 3/5 · US i just wanted mcdoanlds: why are my midnight cravings ($3 fries) rounding up to 12 dollars for shipping (i’m young i can’t get a job help)
  14. [R6] Postmates 3/5 · US Prices: Most of us are aware that we are being charged more simply to use this platform but some prices are so egregious that it interferes with being able to tip the delivery person. That is awful. But you don’t care about that at all.
  15. [R10] Postmates 1/5 · US Restaurant Grade & Pricing: I’m giving this app a low rating because food is grossly overpriced on the app. I recently went inside a see restaurant to see actual prices vs the app, it was $15 more on the app not including, their fees or the tip. I was also disappointed to see the restaurant had a “C” rating. I think it’s important to include the restaurants current rating to help people make an in
  16. [R7] Postmates 1/5 · US Scammed: Got charged for order I never received
  17. [R15] Postmates 1/5 · US UBER EATS IN DISGUISE - Asked me to dig through the trash after a month for a photo: Idgi Geraldine with Amex support messaged me after OVER a month later saying “oh sorry we’re backed up did you need help with this request” I explained the situation very reasonably and they said “since you don’t have a photo we can’t help you” it’s the PRINCIPLE like you don’t make a person dig through the trash?
  18. [R17] Postmates 1/5 · US Postmates stole my money: I placed an order for $38 including tip. The order went through, when I looked at the app. It asked me if I wanted to pay $1.49 for expedited delivery. I accepted this $1.49 charge. I then get a notification that I was charged $57. I called to get this corrected and was told there was nothing she can do. I asked to speak to a manager and was told they would call me in 2 t
  19. [R21] Postmates 1/5 · US Support is horrible!: I’ve had multiple wrong orders with images of the food and receipts. Even the images from the dasher themselves. Postmates won’t refund the wrong or missing items. They just have it listed as “your order isn’t eligible for a refund.” At least DoorDash refunds you if it’s wrong!
  20. [R33] Postmates 1/5 · US Wrong order no refund: I have been a loyal customer for years and have had numerous instances where food was missing but it was always made right with a refund. Yesterday I received someone else’s order instead of mine, so I submitted pictures of the order and the receipt which showed the name of someone else and a completely different order, and was told I was not eligible for a refund. The respo
  21. [R68] Grubhub 5/5 · US Excellent service: I have been using Grubhub a lot lately since my accident. I have tried different places and different foods, for which I felt prices were v good on delivery items! I’m extremely satisfied with the service and all the help they strive to give when you run into problems. All together it’s a very good service say on a scale from 1 to 10 I put them at 15! Very customer friendly , u
  22. [R39] Postmates 1/5 · US Just complaining: This system in general is super expensive and you guys don’t even do point rewards to get some free after like 10 orders. Some type of balance towards the customers would be nice. I go to the restaurants and order the same plate for like 50% less. Look I get it but this system needs more rewards…
  23. [R28] Postmates 5/5 · US Amazing deals: They have the best deals on all delivery apps!!!
  24. [R32] Postmates 5/5 · US Best discounts ever!!: Always giving me 50% off when it’s most needed
  25. [R74] Grubhub 5/5 · US No fee, free delivery, plus discounts: Cheaper than other delivery services
  26. [R70] Grubhub 1/5 · US 2 hour wait times: Waited over 2 hours for my delivery. Uber Eats or DoorDash would have delivered my food within 15-20 min.
  27. [R84] Grubhub 3/5 · US Always late: I’m pretty sure all of these food delivery apps are the same, but it’s just so frustrating when your food is always late.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store