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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Postmates vs DoorDash

Postmates 4.8★ · Free to download 65
Winner Postmates
DoorDash 4.7★ · Free to download 40

Postmates has a slight edge for customers due to better deals and a more reliable delivery experience, while DoorDash struggles with app glitches and driver dissatisfaction.

Full reviews: Postmates · DoorDash

Postmates generally offers better discounts and a smoother customer experience, despite some issues with pricing and customer support. DoorDash, however, faces significant challenges with app stability, driver pay, and customer service, leading to widespread dissatisfaction among both users and drivers.

Head to head

Pricing and Value for Customers edge: PostmatesR2R3R4R6
Postmates Postmates is praised for its frequent and significant discounts, with users reporting 50% off or more, making food more affordable R2R28R32. However, many users also complain about high base prices on the app, which can be significantly more expensive than in-store prices, and additional fees that make tipping difficult R3R6. Some users also report issues with promo codes not being applied R4.
DoorDash DoorDash reviews primarily focus on driver earnings and app functionality, with less direct feedback on customer pricing. However, the general sentiment among drivers about low pay and high fees suggests that customer pricing might also be a concern, as drivers often feel they are not compensated fairly for orders R61R73R76.
App Functionality and Ease of Use edge: PostmatesR8R9R11R12
Postmates Postmates is generally considered easy to use and straightforward, with some users loving its futuristic delivery options R8R11R20. However, some users find the authentication process annoying and unnecessary, causing delays R9. There are also complaints about GPS inaccuracy leading drivers to wrong locations R12.
DoorDash DoorDash is plagued by numerous app glitches, including freezing, crashing, issues with accepting stacked orders, and problems with location tracking R64R69R70R75. Drivers also report issues with GPS routing, sending them to tolls or dangerous left turns .
Delivery Reliability and Speed edge: PostmatesR13R19R35R50
Postmates Postmates users appreciate fast and speedy delivery R50. However, there are significant complaints about inaccurate delivery times, with advertised 15-minute deliveries sometimes taking an hour due to stacked orders R13R19. Some users also report receiving cold or badly prepared food R35.
DoorDash DoorDash drivers report issues with receiving orders, sometimes waiting 20+ minutes in a 'busy' zone with no orders R75. The app's GPS issues also contribute to unreliable delivery, with drivers struggling to find correct addresses .
Customer Support and Issue Resolution tieR7R15R17R18
Postmates Postmates has mixed reviews for customer service. Some users praise great communication and easy issue resolution R18R20R50. However, a significant number of reviews highlight horrible support, with users being denied refunds for wrong or missing orders, charged for unreceived orders, and experiencing long wait times or no callbacks R7R15R17R21.
DoorDash DoorDash customer service is widely criticized as horrible, unhelpful, rude, and difficult to access, often relying on AI agents . Drivers report being denied support for app issues, payment discrepancies, and account deactivation problems . Some platinum dashers report good customer service, suggesting a tiered support system .
Driver Experience and Pay edge: PostmatesR1R6R53R61
Postmates Postmates reviews are predominantly from customers, so there's limited direct feedback on driver experience. However, customer complaints about high fees and mandatory tips suggest potential issues for drivers, as customers feel pressured by tip expectations R1R6. One review mentions Postmates 'stealing' from driver tips R53.
DoorDash DoorDash drivers express widespread dissatisfaction with low pay, often making less than minimum wage after accounting for gas and time R61R73R76R82. Many feel DoorDash manipulates pay, takes tips, and penalizes drivers for declining low-paying orders R73R76. Drivers also face issues with forced selfies, unavailable time slots, and account deactivations R76.
Pick Postmates if

You prioritize finding good discounts and deals on your food orders R2R28R32. You want a generally straightforward app experience for ordering R20. You value quick delivery times when the system works as intended R50.

Pick DoorDash if

You are a 'platinum dasher' and expect better customer service . You are looking for an alternative to Uber Eats, as some users prefer DoorDash over it .

Evidence note: Many DoorDash reviews are from drivers, which heavily skews the perception of the app's quality due to dissatisfaction with pay and working conditions. Postmates reviews are predominantly from customers, focusing more on the ordering experience.

Frequently asked

Which app has better discounts?
Postmates frequently offers significant discounts, with users reporting 50% off or more on orders R2R28R32.
Is Postmates customer service reliable?
Postmates customer service is inconsistent; some users praise good communication and easy issue resolution R18R20, while many others report horrible support, denied refunds for wrong or missing orders, and long wait times R7R21.
Do DoorDash drivers get paid well?
DoorDash drivers widely report low pay, often making less than $12 per hour and sometimes as little as $7.25 in 1.5 hours, with many feeling they lose money due to gas costs and uncompensated time R61R73R76R82.
Does DoorDash have app glitches?
Yes, DoorDash frequently experiences numerous app glitches, including freezing, crashing, issues with accepting stacked orders, inaccurate GPS, and problems with location tracking R64R69R70R75.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Postmates 5/5 · US Fooooodd: Yeeee I just got my food with that 50% off discount yuhhh Id buy more if they gave me a 60% off discount or a $20 discount with a minimum $20 purchase 😎😎
  2. [R3] Postmates 3/5 · US i just wanted mcdoanlds: why are my midnight cravings ($3 fries) rounding up to 12 dollars for shipping (i’m young i can’t get a job help)
  3. [R4] Postmates 1/5 · US Fake promo: 0
  4. [R6] Postmates 3/5 · US Prices: Most of us are aware that we are being charged more simply to use this platform but some prices are so egregious that it interferes with being able to tip the delivery person. That is awful. But you don’t care about that at all.
  5. [R8] Postmates 5/5 · US goated: LIKE WE ARE IN SUCH A FUTURE WITH THIS UBER WAYMO DELIVERY CARTS I LOVE POSTMATES IT SAVED MY LIFE AGGG
  6. [R9] Postmates 3/5 · US Buggy but works: Recent app for food ordering but annoying in the way they set up the process. You have to constantly update your profile and you put it in order and they require authentication. I missed the authentication process which is unnecessary given I’ve ordered over 40 times from this app and yet it delayed my order by 45 minutes the needless system of authentication. Doordash is much sim
  7. [R11] Postmates 5/5 · US Love this: I love this app . Best app ever
  8. [R12] Postmates 3/5 · US Could be better: App is great but could use some improvements, like the gps accuracy for the delivery needs to be improved a lot!!! So many times the drivers end up in the apartment next to mines instead of my actual apartment complex which is frustrating. Also you guys could use more updated food spot choices, there are so many businesses not included in the app!!!
  9. [R13] Postmates 2/5 · US Done with delivery apps: I wish delivery apps were honest about the time food will arrive. If you advertise something will take 15 minutes to get to you, honor it. But adding on time without any regard to the customers expectations is selfish. There’s no reason something says 15 minutes to order and get there when in reality it takes an hour. It takes an hour because you guys allow your drives to
  10. [R19] Postmates 1/5 · US Inaccurate delivery times: Postmates consistently provides inaccurate delivery windows. The other apps are much better and more reliable.
  11. [R35] Postmates 1/5 · US Not happy with: To much cold , or badly prepared food and we lose money because you don’t refund so we lose food and money ! You win period high fees plus plus plus plus .
  12. [R50] Postmates 5/5 · US Postmates food review: I’ve been dealing with and using Postmates for three years. Great service great customer service fast and speedy delivery with no complications.
  13. [R7] Postmates 1/5 · US Scammed: Got charged for order I never received
  14. [R15] Postmates 1/5 · US UBER EATS IN DISGUISE - Asked me to dig through the trash after a month for a photo: Idgi Geraldine with Amex support messaged me after OVER a month later saying “oh sorry we’re backed up did you need help with this request” I explained the situation very reasonably and they said “since you don’t have a photo we can’t help you” it’s the PRINCIPLE like you don’t make a person dig through the trash?
  15. [R17] Postmates 1/5 · US Postmates stole my money: I placed an order for $38 including tip. The order went through, when I looked at the app. It asked me if I wanted to pay $1.49 for expedited delivery. I accepted this $1.49 charge. I then get a notification that I was charged $57. I called to get this corrected and was told there was nothing she can do. I asked to speak to a manager and was told they would call me in 2 t
  16. [R18] Postmates 5/5 · US Service: Great Communication
  17. [R1] Postmates 2/5 · US Unfair system: Free delivery but minimum 15% tip to driver is unfair if my order is 100$ 15$ tip to the driver to drive 1.6 miles it unfair
  18. [R53] Postmates 1/5 · US They’re paying for good reviews: Not only do they charge service fee and delivery fee but they also charge more per item than what the restaurant charges and they steal from the postmaster delivery guy’s tip AND if you do t pay extra for faster delivery, they make sure your delivery will take an extra 1-2 hours to get to ya.
  19. [R61] DoorDash 1/5 · US Not worth it: Save your gas and time, they'll pay you $4 to go 8 miles and the tip will be $5, they don't care how much money you make nor the situation the world is in. They just want all their money and want you to suffer, as soon as you pass a restaurant or store they give you an order to turnback. It's not worth it
  20. [R28] Postmates 5/5 · US Amazing deals: They have the best deals on all delivery apps!!!
  21. [R32] Postmates 5/5 · US Best discounts ever!!: Always giving me 50% off when it’s most needed
  22. [R20] Postmates 5/5 · US Pretty happy: Not a big tech user but have found this app to be straight forward to use and the biggest plus is that it’s easy to resolve issues.
  23. [R21] Postmates 1/5 · US Support is horrible!: I’ve had multiple wrong orders with images of the food and receipts. Even the images from the dasher themselves. Postmates won’t refund the wrong or missing items. They just have it listed as “your order isn’t eligible for a refund.” At least DoorDash refunds you if it’s wrong!
  24. [R73] DoorDash 1/5 · US DoorDash: Stealing tips not giving you the correct mount of payment to many glitches on the app things are not being accounted accurately. FYI, keep count of your hours and your pay so you know how much you’re getting back.
  25. [R76] DoorDash 1/5 · US No longer worth dashing at all: As drivers we are making less than 45% on average of what we earn as DoorDash has lost several lawsuits for underpaying us the drivers. They pay us less and supplement the minimum wage with our wages with the tips when they say we get 100% of our tips. When logging in and you pick your time they force selfies. Then the times you picked are no longer available. Beca
  26. [R82] DoorDash 1/5 · US App glitches issues: At first, this app had good orders, but later they slowly stopped. After working 10-12 hours a day, I only make $70 to $80. This is a total waste of time. Please don't download it.
  27. [R64] DoorDash 1/5 · US Glitches: The app glitches a lot. I’ll be in the middle of doing and order and if I get a stack for some reason my phone will glitch out and won’t let me take the next order even though I pressing accept like crazy. Then I get dinged when it glitches out because it says I didnt take the order when I did. It also will randomly kick you off the route you’re driving and go back to the screen that tel
  28. [R69] DoorDash 3/5 · US Lost money: Overnight my app took an update and kept me from viewing certain features. It would not let me see some of my ratings. It would not let me dispute late arrivals amongst several other things. I was instructed to delete the app. And reinstall it. When the app came up, it would not let me allow push notifications. That means I set and was not able to get orders and notifications. My app w
  29. [R70] DoorDash 1/5 · US Location Bug: Dasher is not showing or updating the correct location in my app. Leading to zero order offers. Please fix this location bug. I have already provided location access.
  30. [R75] DoorDash 3/5 · US Good money, while it works: It’s a good amount of money per hour. Two main problems: Sometimes “busy” is a false positive so you’ll wait 20+ min with a 2 min expected wait; And occasionally the app will lose connection, which sucks when you don’t know the delivery address.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store