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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

KeyBank Mobile Banking vs Chase Mobile®

KeyBank Mobile Banking 4.7★ · Free to download 45
Winner Chase Mobile®
Chase Mobile® 4.8★ · Free to download 70

Chase Mobile® is the stronger choice due to its superior reliability, broader feature set, and generally more positive user experience, despite some recent complaints about app updates and customer service.

Full reviews: KeyBank Mobile Banking · Chase Mobile®

KeyBank Mobile Banking struggles with frequent app performance issues, including slowness and loading problems, which frustrate many users. Chase Mobile®, while not without its own criticisms regarding recent updates and specific features, generally offers a more stable and feature-rich experience for managing finances.

Head to head

Features edge: Chase Mobile®R2R3R26R31
KeyBank Mobile Banking KeyBank users appreciate features like quick balance checks and mobile deposits, but some report issues with Quick View not loading and a lack of Spanish language options R2R3R26R31. There are also complaints about the absence of Zelle for business accounts and difficulties with bill pay R59.
Chase Mobile® Chase Mobile® offers a wide range of features, with users praising its ease of finding transactions and managing finances . However, some users express frustration with the inability to add new cards, clunky Ultimate Rewards redemption, and a lack of search by payee functionality . There are also requests for better card payment options and faster payment processing .
Ease of Use edge: Chase Mobile®R2R4R5R9
KeyBank Mobile Banking Many KeyBank users find the app easy to use for basic tasks like checking balances and making payments R2R5. However, persistent issues with slowness, freezing, and loading failures significantly detract from the overall ease of use for a large segment of users R4R9R10R13. Some also report Face ID not working consistently R10.
Chase Mobile® Chase Mobile® is frequently described as easy to use and navigate, with clear prompts . However, some users find certain processes cumbersome, such as changing a telephone number or dealing with font size changes after updates . There are also complaints about Face ID needing frequent re-setup on multiple devices .
Reliability edge: Chase Mobile®R4R9R10R12
KeyBank Mobile Banking KeyBank Mobile Banking suffers from significant reliability issues, with numerous reports of the app being slow, freezing, not loading, or being completely unusable for extended periods R4R9R10R13. Connectivity problems, especially off home Wi-Fi, are also cited . Some users experience glitches and updates at inconvenient times R12.
Chase Mobile® Chase Mobile® is generally seen as reliable, with many users stating they have not had problems for years . However, some recent reviews mention issues with the app going dark on newer iPhones and login problems when traveling . There are also complaints about auto-pay features not working consistently .
Price/Value tieR1R23R35R59
KeyBank Mobile Banking KeyBank users express frustration with overdraft fees, sometimes charged before notifications R23R59. There are also complaints about funds being put on hold, which causes inconvenience R1R35.
Chase Mobile® Chase users complain about high annual fees for some cards, with one user mentioning a $150 fee . Overdraft fees of $34 are also a concern, with users unable to stop payments or get refunds . Some users feel they don't receive good benefits or that the bank doesn't help them despite long-term relationships .
Support tieR5R7R8R12
KeyBank Mobile Banking KeyBank receives mixed reviews on customer service. Some users praise the helpful, professional, and kind staff, noting quick issue resolution and support during account hacking R5R8. However, others describe it as the 'worst customer service' and report difficulties getting answers for payment issues or fixing app errors without calling R7R12.
Chase Mobile® Chase customer service is often lauded for its friendly, qualified, and professional staff, with users appreciating quick assistance and personalized greetings at branches . However, some users report being mistreated, having accounts closed without listening to their side, or being unable to get answers for issues like 'Pay in 4' removal . There are also complaints about the lack of live chat support, with only AI or bot responses available .
Pick KeyBank Mobile Banking if

You prioritize strong in-person branch relationships and have had positive experiences with KeyBank's customer service, especially if you are a long-time customer R5.

Pick Chase Mobile® if

You need a banking app with generally better reliability and a broader range of features, and you are comfortable with frequent app updates, even if they sometimes introduce minor inconveniences .

Evidence note: KeyBank's reviews show a strong dichotomy, with many long-term customers praising the bank's personal service and the app's ease of use, while a significant number of recent reviews highlight severe and persistent app performance issues. Chase Mobile® has a much larger volume of reviews, indicating a broader user base, and while it has its share of negative feedback, particularly around recent updates and specific features, the overall sentiment regarding app functionality and reliability appears more positive than KeyBank's.

Frequently asked

Does KeyBank Mobile Banking have performance issues?
Yes, many users report significant performance issues with KeyBank Mobile Banking, including the app being extremely slow, freezing, failing to load, or requiring multiple attempts to access accounts R4R9R10R13.
Are there issues with Chase Mobile® on older phones?
Yes, several users report that recent Chase Mobile® updates require newer iOS versions, making the app unusable on older phones and forcing some customers to consider buying new devices or switching banks R73R86R96R100.
Do either of these apps have issues with in-app advertising?
Yes, both apps have received complaints about in-app advertising. KeyBank Mobile Banking users are frustrated by persistent notifications for opening new accounts that cannot be disabled, leading some to turn off all app notifications R15R33R53. Chase Mobile® users also report being annoyed by repeated prompts to go paperless that are difficult to dismiss R102.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] KeyBank Mobile Banking 5/5 · US Quick and easy to use: The KeyBank Mobile App is very quick and handy. I’ve been able to quickly pull up my credit card balance, see relevant details, and make payments just as quickly.
  2. [R3] KeyBank Mobile Banking 3/5 · US Idioma: Les falta poner la opción ponerla en español gracias
  3. [R26] KeyBank Mobile Banking 5/5 · US Quick view: I love Key Bank I’ve been with them for over 20 years and I have always gotten great service my only complaint is I’m having trouble with Quick View loading on my phone other then that I’m very pleased with Key Bank.
  4. [R31] KeyBank Mobile Banking 1/5 · US Quick View not working: Multiple times I try to re-enable the feature, yet it inevitably stops working and can’t pull it back up, just a blank screen.
  5. [R4] KeyBank Mobile Banking 1/5 · US Makes me want to change Banks: If I could give this a zero star I would, NEVER loads anymore, have to clear out of the app and retry at least 20 times. Today I can’t even access my account, will more than likely be switching banks because I can’t even check my account via app at this point. Been going on for months. Worst app on my phone, people want to check and see their account and this app mak
  6. [R5] KeyBank Mobile Banking 5/5 · US Ease of use: Love the app. KeyBank is always helpful in anything I need. Long time customer
  7. [R9] KeyBank Mobile Banking 3/5 · US Slowness: It takes a while to load if it’s wasn’t for it being slow and sometimes down your rate would have been a five star
  8. [R10] KeyBank Mobile Banking 1/5 · US Terrible: This app is extremely slow. Also the Face ID doesn’t work. I have it set up for all of my other apps however with Key Bank app, it acts as though it’s using Face ID but won’t open. I still have to enter my password manually. Then it takes forever to load once the login has been accepted. It’s very frustrating.
  9. [R12] KeyBank Mobile Banking 3/5 · US Glitch: Too many glitches. And updates at the wrong time. Cant fix simple errors without having to call customer service. Some areas no easy access
  10. [R1] KeyBank Mobile Banking 1/5 · US Funds on hold: Legitimate payroll checks put on hold what a inconvenient start to a new checking account
  11. [R23] KeyBank Mobile Banking 1/5 · US Overdraft fee to much: They charged you first before getting notification
  12. [R35] KeyBank Mobile Banking 1/5 · US A very mediocre bank: Funds for check remittances are often frozen, transfers take a long time, the interface is complex, and instant transfers require an extra fee. Compared to Wells Fargo, the user experience is significantly worse. · translated
  13. [R59] KeyBank Mobile Banking 1/5 · US Will switch to another bank if they do not do Zelle for business accounts soon!: Where is the Zelle payment option? Also, don’t like how they put all the debits first that causes an overdraft fee even though credits come in the same morning!!
  14. [R7] KeyBank Mobile Banking 1/5 · US Worst customer service: Worst bank ever!
  15. [R8] KeyBank Mobile Banking 5/5 · US They take care of you: Best bank I have ever delt with middle finger to PNC bank
  16. [R13] KeyBank Mobile Banking 2/5 · US So slow: I get really frustrated with how slow it is for my app to open or change pages.
  17. [R73] Chase Mobile® 1/5 · US My device not supported?: Wow, how tf am I supposed to make payments.. app was my second factor. I can’t get latest apple os because of ai nonsense and web app not loading either. I want to pay cc but can’t - please help. There can’t be any good reason to drop support for my device. All you’ve done in the last 5 years in this app is cram more ads in.
  18. [R86] Chase Mobile® 1/5 · US Unfair: Not fair to change the app to 17.4! After many years of being a client I can't use it. Time to go...
  19. [R96] Chase Mobile® 1/5 · US Have to buy a new phone to continue using your app: Always had chase as my bank. Its a shame i can no longer use a simple banking app on my phone due to advanced ios requirements. I wish you allowed functionality for your customers who aren’t constantly buying the newest phone and might be perfectly happy with the old one that still works. Im not sure what advanced features the app has that requir
  20. [R100] Chase Mobile® 1/5 · US App: Loved the app but now since the latest update I have to buy a whole new phone just to check my account, not to mention when I first opened an account I was told if I go direct deposit with my check then I won’t have a service fee LOL what a load of garbage I get charged $25 a month just because they can
  21. [R15] KeyBank Mobile Banking 1/5 · US Can’t turn off ads: KeyBank continuously uses notifications to broadcast ads into my Notification Center encouraging me to open a free checking account to earn a bonus. There is no way to disable these ads so I turned off notifications for the entire app in my system settings. Since I’m now missing my real banking-related notifications, I am switching banks.
  22. [R33] KeyBank Mobile Banking 1/5 · US Not as Good as Other Banking Apps: Love Key Bank for their customer service, but the app is not as good as others and the new pop-up ad cannot be closed which is just a terrible gimmicks to make you go paperless.
  23. [R53] KeyBank Mobile Banking 1/5 · US What annoys me about the Key Bank app: #1: After making a mobile deposit I like to save a copy of the receipt to my phone. However, for reasons I don’t understand when I press the SAVE button most often nothing happens on the first two attempts. Usually, by the third attempt a list of save options appears and works. Wastes my time and is frustrating. #2: Currently, every time I open the app a scr
  24. [R102] Chase Mobile® 1/5 · US Stop asking me to go paperless: Stop trying to force paperless on me before I can get to my account. It’s annoying. I’ve said NO a hundred times. Stop asking!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store