KeyBank Mobile Banking

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] 5/5 · US Quick and easy to use: The KeyBank Mobile App is very quick and handy. I’ve been able to quickly pull up my credit card balance, see relevant details, and make payments just as quickly.
2. [R3] 5/5 · US Ease of use: Love the app. KeyBank is always helpful in anything I need. Long time customer
3. [R47] 5/5 · US Easy to use: Easy to use
4. [R96] 5/5 · US Awesome App: This is a great user friendly app. I can do all my banking on this app. Highly recommend.
5. [R38] 5/5 · US Every day!: I am very happy with the KeyBank app. I check my account every morning and sometimes during the day,It makes it so easy to keep track of your money. Especially helpful in these times of scammers
6. [R90] 4/5 · US Easy app and easy business: Ease of checking my accounts through the app goes a long way with me!!
7. [R35] 5/5 · US Easy Deposit: Mobile Banking fast & easy
8. [R4] 5/5 · US They take care of you: Best bank I have ever delt with middle finger to PNC bank
9. [R13] 5/5 · US Love the service: Professionally done
10. [R30] 5/5 · US My only bank: I have been with key for as long as I can remember. I’m not really a person who jumps from bank to bank. I prefer one. I like Key. There are always nice people to talk to. If you’re having any issues they are quick to help resolve them. One time my account got hacked and my money was stolen and quickly key came to my rescue. They quickly stopped my debit card. They issued my money ba
11. [R6] 1/5 · US Makes me want to change Banks: If I could give this a zero star I would, NEVER loads anymore, have to clear out of the app and retry at least 20 times. Today I can’t even access my account, will more than likely be switching banks because I can’t even check my account via app at this point. Been going on for months. Worst app on my phone, people want to check and see their account and this app mak
12. [R9] 1/5 · US Terrible: This app is extremely slow. Also the Face ID doesn’t work. I have it set up for all of my other apps however with Key Bank app, it acts as though it’s using Face ID but won’t open. I still have to enter my password manually. Then it takes forever to load once the login has been accepted. It’s very frustrating.
13. [R10] 2/5 · US So slow: I get really frustrated with how slow it is for my app to open or change pages.
14. [R12] 1/5 · US Worst App Ever: This app rarely works. I could have full service or the best Wi-Fi and it will still spin and spin and spin. It’s so bad it’s worth changing banks over..
15. [R205] 3/5 · US Signing in: I have difficulty signing in. Tells me incorrect until I re enter more than once. Facial or finger Id only works part of the time. Frustrating for someone that does not use the computer daily.
16. [R7] 4/5 · US Good app, terrible connectivity.: The app is excellent and provides any banking and information needs I may have. However, if I’m not within feet of my home WiFi router or directly underneath a cell tower it becomes sketchy. The only trick that will occasionally work is to toggle airplane mode, and more often than not it only takes me past the login screen and won’t make it to the actual page. As
17. [R19] 1/5 · US Worst banking app: This app is garbage, it just circles and never opens, have to be on my home WiFi. Literally can’t use it have to go on the browser
18. [R197] 3/5 · US Issues: There’s issues with it opening on WiFi sometimes it does not open on my iPhone sometimes it takes being on cellular when I have WiFi.
19. [R11] 1/5 · US Can’t turn off ads: KeyBank continuously uses notifications to broadcast ads into my Notification Center encouraging me to open a free checking account to earn a bonus. There is no way to disable these ads so I turned off notifications for the entire app in my system settings. Since I’m now missing my real banking-related notifications, I am switching banks.
20. [R27] 1/5 · US Not as Good as Other Banking Apps: Love Key Bank for their customer service, but the app is not as good as others and the new pop-up ad cannot be closed which is just a terrible gimmicks to make you go paperless.
21. [R32] 1/5 · US App unusable due to non-clickable prompt: Paperless activation prompt has “not now” so high on screen that iPhones cannot click the prompt. Bad design with no apparent testing.
22. [R37] 1/5 · US horrible: when you log in theres pop up to go paperless and has option for not now. Except when i click not now it does not work
23. [R2] 1/5 · US Funds on hold: Legitimate payroll checks put on hold what a inconvenient start to a new checking account
24. [R28] 1/5 · US A very mediocre bank: Check remittances are often frozen, transfers take a long time, the interface is complex, and instant transfers require extra fees. Compared to Wells Fargo, the user experience is significantly worse. · translated
25. [R53] 1/5 · US What annoys me about the Key Bank app: #1: After making a mobile deposit I like to save a copy of the receipt to my phone. However, for reasons I don’t understand when I press the SAVE button most often nothing happens on the first two attempts. Usually, by the third attempt a list of save options appears and works. Wastes my time and is frustrating. #2: Currently, every time I open the app a scr
26. [R71] 1/5 · US Disappointed with KeyBank overall: Have had limited successful customer service for 2 years re a name change. Current and previous bank card cannot even be used at any KeyBank atm as it says it’s not readable. And when trying to do mobile deposit, the button to take phot of check front and back never work. This and the atm issue make it very difficult to do deposits with my schedule. Overall KeyBa
27. [R34] 3/5 · US Mobil banking: I've noticed that sometimes the total balance is off… It may be a delay, but it seems confusing at times
28. [R69] 1/5 · US Pending transactions: I’ve never had a bank account drop off pending transactions the way Key does. If I use this checking account I have to be extra careful not to get overdrawn. What I see is not usually accurate.
29. [R101] 1/5 · US Better convenience: The app never shows what your balance will be while the charges are pending. That would make it so much easier to know what I need to transfer over from one account to another.
30. [R62] 1/5 · US Will switch to another bank if they do not do Zelle for business accounts soon!: Where is the Zelle payment option? Also, don’t like how they put all the debits first that causes an overdraft fee even though credits come in the same morning!!
31. [R63] 1/5 · US Locking & unlocking your card/Zelle for Business: The process to lock & unlock your card takes to long!!! You can not use Zelle with your Business Accounts
32. [R190] 3/5 · US Transfer limits: Lots of limitations transfering or Zelle more than $500. At times debits are declined even with money.
33. [R49] 1/5 · US Update broke it, still doesn’t launch: Update 4: app still broken despite yet another “bug fix” update. Idk how or why nobody can be bothered to fix this, it’s ridiculous. Update 3: App has been broken for over 2 months now. Absolutely no help was provided when talking to support beyond the basic simple delete and reinstall stuff. I said fine, so I downgeaded the app to use old version since it w
34. [R51] 1/5 · US Garage app: It doesn’t work no matter how many updates they try. It’s 2026 like what the heck is going on lol
35. [R58] 4/5 · US Needs Landscape Mode: This is a great app. Functional and slick. However, it desperately needs a landscape mode for us tablet users.
36. [R70] 1/5 · US Screen Rotation: The screen does not rotate on my iPad. What a pain!!!!!!
37. [R56] 1/5 · US On line Bill Pay: I initiated a payment to my mortgage company, NewRes, and KeyBank sent the payment to Ocwen payment service. My mortgage payment is past due. KeyBank should fix this.
38. [R98] 2/5 · US Slow: I have sent a bill pay through the app and even though it says it can take up to 5 days at the end end it took 10+ days and the other company charged me a late fee because of Key Bank delayed my payment
39. [R16] 1/5 · US Rough: Rough I never ever had a problem with this app now I have a problem I sign in it works then later I sign in again then I have a temporary banking access blocked that’s never ever done that before ever I need that fixed now and I want it fixed it and I never got KeyBank from a third party App Store only directly from apples App Store
40. [R180] 3/5 · US Poor app: For the past several months I have had issues signing onto the Key app through my iPhone. Both phone and key app are up to date (phone is brand new), but half the time it won’t let me online. Often have to reboot the phone and even that isn’t reliable. Does anyone check compatibility?
41. [R65] 1/5 · US KeyBank resorts to trickery!: Now KeyBank is SO desperate to cut costs that resort to trickery to get you to go paperless. When prompted at sign on the 'not now' link is dead and placed out of Apple standard at the very top. The 'Activate' link doesn't scroll at the bottom (also out of Apple standard) and placed there in the hope you activate it when you dismiss the page. Now you have to power