Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

KeyBank Mobile Banking vs Bank of America Mobile Banking

KeyBank Mobile Banking 4.7★ · Free to download 45
Winner Bank of America Mobile Banking
Bank of America Mobile Banking 4.8★ · Free to download 60

Bank of America Mobile Banking has a slight edge due to its broader feature set and generally more reliable performance, despite recent issues, while KeyBank Mobile Banking struggles significantly with app stability and basic functionality.

Full reviews: KeyBank Mobile Banking · Bank of America Mobile Banking

Bank of America Mobile Banking generally offers a more robust experience with a wider array of features, though it has faced recent complaints about bugs and performance. KeyBank Mobile Banking, while appreciated for its customer service, is severely hampered by persistent issues with app loading, slowness, and glitches.

Head to head

Features edge: Bank of America Mobile BankingR2R3R15R26
KeyBank Mobile Banking KeyBank Mobile Banking users appreciate features like quick access to credit card balances and payments, and easy mobile deposits R2R34. However, some users report issues with Quick View not loading R26 and a lack of Zelle for business accounts . The app also lacks a Spanish language option R3 and a landscape mode for tablets . Users are also frustrated by unclosable pop-up ads for paperless statements and other services R15R33R37R41.
Bank of America Mobile Banking Bank of America Mobile Banking offers a wide range of features, with users praising its budgeting and investing tools, and a decent chatbot . However, it is criticized for missing critical functions like initiating ACH transactions and making credit card payments more cumbersome . Some users also dislike the new rewards feature and find the Erica AI useless . There are also complaints about excessive marketing alerts and product notifications .
Ease of Use tieR2R4R5R6
KeyBank Mobile Banking KeyBank Mobile Banking is praised by some users for being quick and easy to use for basic tasks R2R5. However, a significant number of recent reviews highlight severe usability issues, including extreme slowness, freezing, and failure to load R4R9R10. Face ID often doesn't work, forcing manual password entry R10R52. Users also find the interface confusing at times, with total balances being off R6.
Bank of America Mobile Banking Bank of America Mobile Banking is generally considered easy and dependable by many users . However, recent updates have introduced significant usability problems, with users reporting the app becoming slow and clunky . Many experience blank screens after logging in R67R87 and issues with Face ID R63R87. Some find the navigation difficult and the design outdated .
Reliability tieR4R9R10R12
KeyBank Mobile Banking KeyBank Mobile Banking suffers from significant reliability issues. Users frequently report the app not loading, freezing, or being extremely slow R4R9R10. Connectivity problems are common, especially off home WiFi . Glitches and updates at inconvenient times are also reported R12. Some users experience temporary banking access blocks and issues with mobile deposit receipts R53.
Bank of America Mobile Banking Bank of America Mobile Banking, while generally considered dependable , has recently faced severe reliability problems. Many users report blank screens after logging in R67R87 and issues with Face ID breaking frequently R63. The app often requires forced updates and some users cannot even download or install it . Mobile check deposits have stopped working for some R85R103.
Price/Value tieR1R23R29R35
KeyBank Mobile Banking KeyBank Mobile Banking is free to download. Users complain about legitimate payroll checks being put on hold R1 and high overdraft fees without prior notification R23. Some also report issues with bill pay sending payments to the wrong company and the bank declining their own credit card despite good history R29. Funds are sometimes frozen, and immediate transfers incur extra fees R35.
Bank of America Mobile Banking Bank of America Mobile Banking is also free to download. Users report issues with money disappearing from accounts and the bank closing accounts without clear reasons or notice . Some feel the bank is fraudulent, locking accounts with funds inside and stealing money . There are also complaints about poor security alerts compared to other banks and the app using excessive storage .
Customer Support edge: KeyBank Mobile BankingR5R7R8R12
KeyBank Mobile Banking KeyBank is often praised for its excellent customer service, with users highlighting helpful, professional, and kind staff in branches and over the phone R5R8. They are noted for quickly resolving issues like hacked accounts . However, some users report frustrating experiences needing to call customer service for simple errors R12 and not getting answers for payment issues . There are also complaints about the 'worst customer service ever' R7.
Bank of America Mobile Banking Bank of America's customer support receives strong criticism. Users describe chat support as 'horrendous' and report being bounced between phone and branch support without resolution for account issues . Support is sometimes dismissive and unable to help with app problems like mobile deposit failures R85. Some users mention long wait times for calls . Despite this, some individual branch staff are highly recommended .
Pick KeyBank Mobile Banking if

You prioritize strong in-person or phone customer service and are willing to tolerate significant app performance issues, or if you are a long-time KeyBank customer satisfied with their overall banking relationship R5.

Pick Bank of America Mobile Banking if

You need a banking app with a broader range of features, including budgeting and investing tools, and are comfortable with the possibility of intermittent app bugs and less responsive customer support .

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. Both apps have a significant number of recent negative reviews focusing on app performance and bugs, despite high lifetime ratings.

Frequently asked

Which app is more reliable for daily banking tasks?
Neither app is consistently reliable for daily banking tasks, as both KeyBank Mobile Banking and Bank of America Mobile Banking have a high volume of recent complaints about freezing, not loading, or displaying blank screens after login R4R17R49R67.
Do these apps support Face ID for login?
Both apps claim to support Face ID, but users frequently report issues with it not working or requiring constant re-enrollment in both KeyBank Mobile Banking R10R52 and Bank of America Mobile Banking R63R87.
Can I make mobile deposits with these apps?
KeyBank Mobile Banking generally allows for easy mobile deposits R34, though some users report issues saving receipts R53. Bank of America Mobile Banking users have recently reported problems with mobile check deposits not working, especially on certain iPhone models R85R103.
Are there issues with ads or notifications in these apps?
KeyBank Mobile Banking users are frustrated by unclosable pop-up ads for paperless statements and other services R15R33R37R41. Bank of America Mobile Banking users complain about excessive and annoying marketing alerts and product notifications, even when notifications are turned off .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] KeyBank Mobile Banking 5/5 · US Quick and easy to use: The KeyBank Mobile App is very quick and handy. I’ve been able to quickly pull up my credit card balance, see relevant details, and make payments just as quickly.
  2. [R3] KeyBank Mobile Banking 3/5 · US Idioma: Les falta poner la opción ponerla en español gracias
  3. [R15] KeyBank Mobile Banking 1/5 · US Can’t turn off ads: KeyBank continuously uses notifications to broadcast ads into my Notification Center encouraging me to open a free checking account to earn a bonus. There is no way to disable these ads so I turned off notifications for the entire app in my system settings. Since I’m now missing my real banking-related notifications, I am switching banks.
  4. [R26] KeyBank Mobile Banking 5/5 · US Quick view: I love Key Bank I’ve been with them for over 20 years and I have always gotten great service my only complaint is I’m having trouble with Quick View loading on my phone other then that I’m very pleased with Key Bank.
  5. [R4] KeyBank Mobile Banking 1/5 · US Makes me want to change Banks: If I could give this a zero star I would, NEVER loads anymore, have to clear out of the app and retry at least 20 times. Today I can’t even access my account, will more than likely be switching banks because I can’t even check my account via app at this point. Been going on for months. Worst app on my phone, people want to check and see their account and this app mak
  6. [R5] KeyBank Mobile Banking 5/5 · US Ease of use: Love the app. KeyBank is always helpful in anything I need. Long time customer
  7. [R6] KeyBank Mobile Banking 3/5 · US Mobil banking: I've noticed that sometimes the total balance is off… It may be a delay, but it seems confusing at times
  8. [R9] KeyBank Mobile Banking 3/5 · US Slowness: It takes a while to load if it’s wasn’t for it being slow and sometimes down your rate would have been a five star
  9. [R10] KeyBank Mobile Banking 1/5 · US Terrible: This app is extremely slow. Also the Face ID doesn’t work. I have it set up for all of my other apps however with Key Bank app, it acts as though it’s using Face ID but won’t open. I still have to enter my password manually. Then it takes forever to load once the login has been accepted. It’s very frustrating.
  10. [R12] KeyBank Mobile Banking 3/5 · US Glitch: Too many glitches. And updates at the wrong time. Cant fix simple errors without having to call customer service. Some areas no easy access
  11. [R1] KeyBank Mobile Banking 1/5 · US Funds on hold: Legitimate payroll checks put on hold what a inconvenient start to a new checking account
  12. [R23] KeyBank Mobile Banking 1/5 · US Overdraft fee to much: They charged you first before getting notification
  13. [R29] KeyBank Mobile Banking 2/5 · US Key won’t let me spend my own money!: I receive four government pensions deposited to Key Bank. I have never written bad checks. Customer for decades. None the less my Key Bank credit card is often declined!
  14. [R35] KeyBank Mobile Banking 1/5 · US A very mediocre bank: Check transfers often freeze funds, take a long time to clear, the interface is complex, and instant transfers require an extra fee. Compared to Wells Fargo, the user experience is significantly worse. · translated
  15. [R7] KeyBank Mobile Banking 1/5 · US Worst customer service: Worst bank ever!
  16. [R8] KeyBank Mobile Banking 5/5 · US They take care of you: Best bank I have ever delt with middle finger to PNC bank
  17. [R17] KeyBank Mobile Banking 1/5 · US Worst App Ever: This app rarely works. I could have full service or the best Wi-Fi and it will still spin and spin and spin. It’s so bad it’s worth changing banks over..
  18. [R49] KeyBank Mobile Banking 1/5 · US Update broke it, still doesn’t launch: Update 4: app still broken despite yet another “bug fix” update. Idk how or why nobody can be bothered to fix this, it’s ridiculous. Update 3: App has been broken for over 2 months now. Absolutely no help was provided when talking to support beyond the basic simple delete and reinstall stuff. I said fine, so I downgeaded the app to use old version since it w
  19. [R67] Bank of America Mobile Banking 1/5 · US Blank screen at login: App totally broken. Blank screen after login.
  20. [R52] KeyBank Mobile Banking 5/5 · US Honest after using it 5+ years: Honestly good sleek easy to use interface. It uses Face ID so log in is easy. Zelle is implementing right into the app. However, it can be buggy and recently hasn’t even been loading properly. I have an iPhone 15 pro max too so idk what it is
  21. [R63] Bank of America Mobile Banking 3/5 · US PITA: Every update messes up my app, now it won’t let me use FaceID and keeps trying to have me reset my password. It’s a hassle every time I try and open it.
  22. [R87] Bank of America Mobile Banking 1/5 · US Soo frustrating: 80% of the time I login to my account to a blank screen. Something is wrong with the FaceID and login process
  23. [R34] KeyBank Mobile Banking 5/5 · US Easy Deposit: Mobile Banking fast & easy
  24. [R53] KeyBank Mobile Banking 1/5 · US What annoys me about the Key Bank app: #1: After making a mobile deposit I like to save a copy of the receipt to my phone. However, for reasons I don’t understand when I press the SAVE button most often nothing happens on the first two attempts. Usually, by the third attempt a list of save options appears and works. Wastes my time and is frustrating. #2: Currently, every time I open the app a scr
  25. [R85] Bank of America Mobile Banking 2/5 · US Do not update for iPhone 13 mini: Deposits no longer work for the iPhone mini. I’ve talked to Bank of America support and there’s nothing they will do. It’s just bricked.
  26. [R103] Bank of America Mobile Banking 2/5 · US cant deposit check: your app doesn't work it wont let me deposit my check via photo
  27. [R33] KeyBank Mobile Banking 1/5 · US Not as Good as Other Banking Apps: Love Key Bank for their customer service, but the app is not as good as others and the new pop-up ad cannot be closed which is just a terrible gimmicks to make you go paperless.
  28. [R37] KeyBank Mobile Banking 1/5 · US App unusable due to non-clickable prompt: Paperless activation prompt has “not now” so high on screen that iPhones cannot click the prompt. Bad design with no apparent testing.
  29. [R41] KeyBank Mobile Banking 1/5 · US horrible: when you log in theres pop up to go paperless and has option for not now. Except when i click not now it does not work

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store