Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

AMC Theatres vs Cinemark Theatres

AMC Theatres 4.8★ · Free to download 60
Winner Cinemark Theatres
Cinemark Theatres 4.9★ · Free to download 75

Cinemark Theatres is the better choice for a smoother app experience and better customer satisfaction.

Full reviews: AMC Theatres · Cinemark Theatres

While both AMC Theatres and Cinemark Theatres have their strengths, Cinemark edges out with a more user-friendly app and higher overall satisfaction from its users. AMC struggles with frequent app glitches and customer service issues, leading to frustrations among its users.

Head to head

features edge: Cinemark TheatresR1R7R10R65
AMC Theatres AMC users report issues with ticket purchasing and app functionality, with many unable to complete transactions R1R7R10.
Cinemark Theatres Cinemark users appreciate the ease of use and features like the Movie Club for savings, but some report bugs with gift cards and checkout R65R68.
ease of use edge: Cinemark TheatresR3R21R24R72
AMC Theatres AMC users frequently mention glitches and difficulties logging in or completing purchases R3R21R24.
Cinemark Theatres Cinemark users have noted the app is slow and has bugs, but many still find it easier to navigate compared to AMC R72R107.
reliability edge: Cinemark TheatresR34R56R58R63
AMC Theatres AMC users often face app crashes and transaction errors, leading to significant frustration R34R56R58.
Cinemark Theatres Cinemark users also report crashes and bugs, but the overall sentiment is that it works better most of the time compared to AMC R63.
price/value edge: Cinemark TheatresR11R27R40R65
AMC Theatres AMC offers an A-Lister program that many users find valuable, but some express frustration over rising costs and service fees R11R27R40.
Cinemark Theatres Cinemark's Movie Club is praised for its savings, with users reporting significant discounts that offset the membership fee R65.
support edge: Cinemark TheatresR25R44R52R82
AMC Theatres AMC users report poor customer service experiences, with many unable to resolve issues through the app R25R44R52.
Cinemark Theatres Cinemark users also mention frustrations with customer support, but some feel the app is easier to use overall R82.
Pick AMC Theatres if

you prefer AMC's A-Lister program and are willing to tolerate app issues for potential savings.

Pick Cinemark Theatres if

you want a more reliable app experience with better customer satisfaction and ease of use.

Evidence note: Both apps have free tiers, but AMC's recent negative reviews highlight significant frustrations that may not be as prevalent among Cinemark's users, who seem more satisfied overall.

Frequently asked

Which app is easier to use for buying tickets?
Cinemark Theatres is generally considered easier to use for buying tickets, with many users noting its straightforward interface despite some bugs R65R68R107.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] AMC Theatres 1/5 · US VERY SLOW TO UPDATE: I just updated my billing. The app doesn’t allow for any transactions
  2. [R7] AMC Theatres 1/5 · US doesn’t work: whenever I try to buy a ticket in the app, it tells me an error occurred after I select my seats 👎👎
  3. [R10] AMC Theatres 1/5 · US Broken: Apps times out. My card was charged but can’t see my tickets yet
  4. [R65] Cinemark Theatres 5/5 · US Cinemark App is Awesome: The Cinemark app is so easy to use. I strongly suggest investing in the Movie Club. The $15 a month is nothing compared to the savings. The 20% off at the register saves me $18 on all visits with my family. The theater in Beaumont is clean and well run.
  5. [R3] AMC Theatres 3/5 · US login glitchy: There have been a few times in the recent past where i have been unable to log in due to an error.
  6. [R21] AMC Theatres 3/5 · US Good app overall, but huge flaw with it: Overall, I like the app it does what it needs to do, however as a A-list member I am able to see up to four movies a week however on the app, I can only make four reservations no matter when those movies are even if they are weeks apart. If I’m allowed to see four movies a week I should be able to make four reservation reservations per week.
  7. [R24] AMC Theatres 3/5 · US Crashes constantly: I swear, every time I try and book on it it crashes.
  8. [R72] Cinemark Theatres 3/5 · US Very slow: Most of the time you can buy tickets and food however, it is always slow, it takes a long time to open and if it signs you out is even worse because the sign in process is slow.
  9. [R34] AMC Theatres 1/5 · US MAJOR bugs that will cost you money: What do you think you will use this app for? Getting tickets, referencing past or future orders, cancelling orders, showing tickets to theatre attendants to get into the actual movie right? You’re DREAMING. There’s a bug that makes it impossible to see any ticket I’ve reserved, which makes it impossible to cancel, which makes it impossible for me to see other
  10. [R56] AMC Theatres 2/5 · US Transaction lag: I selected seats and purchased tickets for a movie. However, when I went to check out, it originally told me there was an error. Closed and reopened the app to try again after it timed out and the seats I selected were gone, my card was charged, but I don’t see the tickets assigned to my account.
  11. [R58] AMC Theatres 2/5 · US Inconsistent: When the app works it’s fantastic and easy to use! However I am a A list member and everything time I go to buy tickets it gives me error messages! That’s ridiculous I’m paying the monthly fee plus the ticket fee and the app isn’t reliable. Fix the damn app and keep it from crashing. (7-1-2026)
  12. [R63] Cinemark Theatres 3/5 · US Works 70% of the time: There is a weird bug, on both android and macOS with items in the shopping cart - you cannot check it out nor remove them. Another bug, the moment you enter the check out screen, the app immediately assumes you want to use visa click to pay and sends and sends an email and sms code, any other selection made (like pay with gift card) also generates another set of visa click
  13. [R11] AMC Theatres 5/5 · US A Lister: I enjoy being an A-Lister! Great Deal for regular movie-goers!!
  14. [R27] AMC Theatres 3/5 · US Rewards have changed: The rewards perks have changed and meanwhile prices go up. Some theaters have been neglected and not kept up. Sticky floors and unavailable drink choices? This may be the last year I go to AMC.
  15. [R40] AMC Theatres 1/5 · US Bad benefits: Charge me basically eight dollars service charge? What advantage is having the app if I’m basically paying $10 extra
  16. [R25] AMC Theatres 1/5 · US What A Mess: I cannot get one agent to help solve the issues I am having with the app and needing to combine both my accounts which were inadvertently set up. I’ve spent hours emailing and on the phone to no avail.
  17. [R44] AMC Theatres 1/5 · US Very hard to cancel subscription: I have been all over the app looking for a way to cancel the subscription and it’s so complicated. There’s just not a simple cancel button. I have to find my AMC membership number. If I’m on the app under my name, it should appear easy but it doesn’t. I would punch somebody in the face right now if they were standing here that’s how disgusted I am with this.
  18. [R52] AMC Theatres 1/5 · US Not user friendly: Very confusing app gets stuck all the time. I’ve been double charged multiple times and the customer service is horrible. I can’t even talk to any one if there is a big issue
  19. [R82] Cinemark Theatres 1/5 · US Doesn’t work: I’ve tried so many different ways, this app just doesn’t work. It doesn’t allow me to sign in immediately goes back to the sign and screen every time.
  20. [R68] Cinemark Theatres 5/5 · US Best Movie Rewards App: Super good and easy to use
  21. [R107] Cinemark Theatres 5/5 · US Easy to use!: Can’t complain about the ease of the app!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store