Cinemark Theatres

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R83] 5/5 · US Five stars, no question.: I’ve been using the Cinemark app for a while now and it has completely changed the way I experience going to the movies. Buying tickets is seamless, I can pick my exact seats, choose my format (Dolby, XD, standard), and check out in under a minute. The digital ticket and QR code make entry super smooth with no fumbling around at the box office. What really sets the app a
2. [R76] 5/5 · US Movie Night Savings and Convince: Movie night is made so convenient doing everything from my phone. I purchase tickets in advance, and don't have to worry about seats available. We have our food delivered to our seats, which saves so much time and hassle. Being a club member we also save 20% which pays for more than dues.
3. [R51] 5/5 · US Deb B: Super Easy and and beats waiting in lines!
4. [R2] 5/5 · US Cinemark App is Awesome: The Cinemark app is so easy to use. I strongly suggest investing in the Movie Club. The $15 a month is nothing compared to the savings. The 20% off at the register saves me $18 on all visits with my family. The theater in Beaumont is clean and well run.
5. [R19] 5/5 · US Single greatest rewards program: In the last two years I’ve spent $200 and saved over $450!!! I couldn’t be happier with Cinemark and this program. 10/10 highly recommend
6. [R50] 5/5 · US Movie Reward Members: We have been very happy with the movie reward membership. Saves us money on tickets and concessions. We have been members for over 6 years.
7. [R32] 5/5 · US Nice app: Convenient ordering concessions delivered to my seat.
8. [R30] 5/5 · US Love the food delivered: Very easy
9. [R4] 5/5 · US Best Movie Rewards App: Super good and easy to use
10. [R28] 5/5 · US Easy to use!: Can’t complain about the ease of the app!
11. [R80] 5/5 · US Easy: The app was easy to use
12. [R3] 1/5 · US App unusable: The app won’t function for seat selection or ticket purchasing. Constantly throws errors and I have to go use a laptop to purchase tickets because your website automatically throws me back to the app everytime I try on mobile.
13. [R9] 5/5 · US Page won’t load problem: I love going to the movie and watch them. Always been a movie lover and downloading this app made watching movie so much easier and saves you time. But lately the app has been having this problem where when I click a movie to purchase a ticket and to choose the seat the page won’t load it says error try again. And when you click try again the page works for a small second
14. [R29] 1/5 · US Doesn’t work: This made us agree, get you all the way to purchasing the tickets, and then it just freezes. It never goes all the way through. That’s a huge bug, and considering I had to download the new version, they didn’t fix it.
15. [R38] 1/5 · US Works… sometimes: Constantly crashes and refuses to load. Doesn’t matter what internet I’m using, sometimes it just decides not to do anything at all.
16. [R26] 1/5 · US Doesn’t work: I’ve tried so many different ways, this app just doesn’t work. It doesn’t allow me to sign in immediately goes back to the sign and screen every time.
17. [R35] 1/5 · US It won’t stay logged in: Does not log in. I log in and it still shows me the same page without letting me access my tickets or make purchases. I removed the app and installed it again without success.
18. [R52] 1/5 · US App sucks: I don’t know what they did the app won’t let me sign in. I always have to just go to the website on my phone and even that website crashes that I really need to fix this up to where your Customer is by a yearly membership can sign in
19. [R60] 1/5 · US Horrible app. Can never log in: So surprised this app has high ratings. Logs you out all of the time and won’t even show a login page, just an error when clicking on login.
20. [R8] 1/5 · US New bug in App: Managing gift cards now shows first 50 cards you register. My first 50 have $0 balance. If you have added more than 50 they do not show and you are unable to use your balance. This is a serious bug for heavy gift cards users and makes the app unusable.
21. [R13] 3/5 · US Works 70% of the time: There is a weird bug, on both android and macOS with items in the shopping cart - you cannot check it out nor remove them. Another bug, the moment you enter the check out screen, the app immediately assumes you want to use visa click to pay and sends and sends an email and sms code, any other selection made (like pay with gift card) also generates another set of visa click
22. [R20] 3/5 · US Issues with app: Can’t clear used gifts cards and app a little buggy when trying to checkout right after seat selection. Must go through concession page.
23. [R64] 3/5 · US Gift card function issues: Love that you can add them in the app but once empty there is no way to remove them. I’m getting false invalid card messages when I add new ones now although it shows added once I restart the app.
24. [R58] 3/5 · US Update this app: App is inconsistent and slow…need to make more UX like others.
25. [R59] 3/5 · US Very slow: Most of the time you can buy tickets and food however, it is always slow, it takes a long time to open and if it signs you out is even worse because the sign in process is slow.
26. [R53] 1/5 · US App is slow and not working correctly: App is super slow. Having lots of trouble loading. Already did update and still super slow
27. [R55] 1/5 · US Slow: Very slow to respond
28. [R6] 2/5 · US Online fees: The online fees are insane. More than a movie ticket
29. [R101] 1/5 · US On line fees: I have been a movie club member or almost 8 years and all of sudden I am charged $3.79 for one ticket. I also was not able to order food due to some problems
30. [R111] 3/5 · US Fee: The fee to use the app is unreasonable.
31. [R120] 1/5 · US Extra charge: Let’s Meuse my tickets credit but doesn’t recognize I am a member so it charges me fee.
32. [R10] 1/5 · US Bot verification: I can’t get past the bot verification page. So the app is useless.
33. [R45] 1/5 · US Buttons don’t work: On an apple phone when you click checkout it will show you a screen to buy concessions. You can’t continue and checkout because the button doesn’t work unless you zoom in on a random part of the screen.
34. [R104] 1/5 · US On Hold Account: Tried to release hold but no option provided so, had to pay the online fees for 4 tickets
35. [R133] 2/5 · US Challenging: It was a bit challenging to buy tickets and sign up for the movie club. Also, I was in the movie club for years, now I'm not (because it apparently dropped me), but I don't think I got my "credits" Movie club seemed like a good deal, but not if it can suddenly vanish
36. [R134] 1/5 · US Can’t wait to quit using: I have had Cinemark for too long - which means over the pandemic. I have 30 something credits saved up that I can never use. I go to get fancy seats for a movie to use as many as possible. Then have to pay an out of pocket “up charge.” They already have hundreds of my dollars socked away that I can’t put on a gift card or ever hope to use and I have to pay more money out
37. [R217] 3/5 · US Cannot remove the hold from my account: I placed my account on hold for 3 months, but I want to remove the hold. I have done this in the past, but the app now no longer has this option and it’s a giant pain. The app should definitely be fixed regarding this.
38. [R87] 2/5 · US App needs work: Notification alerts are spotty and if shown are delayed by hours. When wanting to be notified about ticket sales for specific movies the app will not remember my choices. It’s seemingly easy to navigate, but there is no fluidity to it. Every click has a buffer and a wait for loading. I enjoy the chain, but not the app as much.
39. [R118] 3/5 · US Works fine, but too many junk notifications: The app functions well enough for looking up showtimes and buying tickets. But it’ll also spam your phone with junk marketing notifications with no way to turn them off except to completely disable notifications for the app.
40. [R93] 1/5 · US Double booking situation: Went out to see the Micheal Jackson movie and seats were overbooked, talked to a manager and system had automatically switched my seats to random seats that were available. I had to either wait hours, book another movie or watch it all the way up from first row. First time booking on the app, terrible experience and would not recommend.
41. [R97] 1/5 · US If I could rate lower I so would: Worst app experience ever!!!!! Got through getting everything in my cart. Paid for it once it charged and said payment failed. So I tried again and this time it says my seats have been taken. HOWEVER BOTH TIMES IT TAKES MY MONEY!!!! OVER 144$ IN CHARGES FOR TICKETS I NEVER GOT AND FOOD WE NEVER GOT!!!! Absolutely unacceptable would recommend anyone to never downlo
42. [R74] 5/5 · US Our favorite theater: We’ve been going to The Carolina theater since 2016, and rarely go to any others. It’s always comfortable, clean, and the perfect temp. The staff is always friendly and helpful. I’ve been a member of the movie club for years, and love the savings on tickets, merch and concessions, and getting one free ticket every month.