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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

AMC Theatres vs Fandango

AMC Theatres 4.8★ · Free to download 60
Winner Fandango
Fandango 4.9★ · Free + IAP 75

Fandango is generally more reliable for ticket purchasing and offers better customer service for app-related issues, making it the preferred choice over AMC Theatres, which struggles with frequent app glitches and payment processing problems.

Full reviews: AMC Theatres · Fandango

Fandango edges out AMC Theatres due to its more consistent app performance and better customer support for booking issues, despite both apps facing criticism for convenience fees and promotional issues. AMC Theatres users frequently report app glitches that prevent ticket purchases and account management, while Fandango users appreciate its ease of use for finding movies and exchanging tickets.

Head to head

Features edge: FandangoR9R11R17R21
AMC Theatres AMC Theatres offers features like A-List membership for regular movie-goers, which is seen as a great deal R11R17. Users appreciate being able to order tickets, popcorn, and drinks online . However, some users find the 'entourage' setup difficult R9 and desire more filtering options by movie rating R9. A-List members also report limitations on reservations, being unable to make more than four reservations even if movies are weeks apart R21.
Fandango Fandango is praised for its ability to show all theaters playing a movie, all movies at a chosen theater, and the option to save favorite theaters R74. Users also value the ability to watch trailers . The app allows for easy ticket exchanges or refunds, providing credit for future use R74R111. However, users complain about an excessive number of offers and ads and difficulty in applying promo codes .
Ease of Use edge: FandangoR1R3R7R10
AMC Theatres Many AMC Theatres users report significant issues with the app's usability, including slow updates R1, glitchy logins R3, and frequent errors when trying to buy tickets R7R16. Payment updates are problematic R1, and some users are charged but don't receive tickets R10R28. The app also crashes constantly and is described as confusing and not user-friendly R52. Cancelling subscriptions is difficult .
Fandango Fandango is generally considered easy to use for finding movies and purchasing tickets . Users appreciate the quick and accurate process . However, some users find the app buggy , with issues like Apple Pay not working and difficulties linking accounts . There are also complaints about the complexity of claiming rewards and issues with adding payment methods .
Reliability edge: FandangoR1R3R7R10
AMC Theatres AMC Theatres app reliability is a major concern, with users frequently experiencing errors during ticket purchases R7R16, login glitches R3, and payment processing failures R1. Tickets sometimes disappear from accounts , and some users are charged without receiving tickets R10R28. The app is described as 'broken' and 'crashes constantly' R10.
Fandango Fandango is generally seen as reliable for ticket purchases . Users report that it's fast and accurate . However, there are instances of the app being buggy , with some users experiencing issues like being sent to the wrong theater or problems with promo codes not processing correctly . Some users also report that the app doesn't load .
Price/Value tieR11R17R27R36
AMC Theatres AMC Theatres users appreciate the value of the A-Lister membership for regular movie-goers R11R17. However, many users are frustrated by 'convenience fees' R36 which they feel negate the benefits of using the app. Some also note that rewards have changed and prices have gone up R27.
Fandango Fandango users frequently complain about 'convenience fees' R67R96R102R108 which can add significantly to the cost of tickets. Some users report these fees can be as high as $3 per ticket or $10 for four tickets R67R102. While Fandango offers a membership that waives fees and provides discounts , some users find it difficult to apply promo codes or rewards . There are also complaints about 'bloated prices' and too many add-ons .
Support edge: FandangoR22R25R32R52
AMC Theatres AMC Theatres customer service is a significant pain point. Users report difficulty getting help with app issues R25R52, being unable to combine accounts R25, and poor in-theater service, such as being directed to kiosks while staff chat R22. Feedback submission is also difficult to find R32.
Fandango Fandango receives praise for its customer service, with users reporting helpful and easy interactions when calling for assistance with promo codes or other issues . However, there are also negative experiences, such as accounts being hacked with no immediate resolution , difficulties with ticket exchanges , and refusal to issue refunds for uncomfortable theater conditions .
Pick AMC Theatres if

Pick AMC Theatres if you are a frequent movie-goer who plans to utilize the A-List membership for its value and discounts R11R17, and if you primarily visit well-maintained AMC locations .

Pick Fandango if

Pick Fandango if you prioritize a generally more reliable app for purchasing and exchanging tickets R74R111, and if you want to easily compare showtimes across multiple theaters R74.

Evidence note: The reviews for AMC Theatres frequently blend app performance issues with in-theater experiences, making it challenging to isolate app-specific feedback. Fandango reviews are more focused on the app's functionality, though some still touch on the overall movie-going experience.

Frequently asked

Does AMC Theatres app have issues with ticket purchases?
Yes, many AMC Theatres app users report significant issues with purchasing tickets, including errors after selecting seats, the app getting stuck on payment forms, and being charged without receiving tickets R7R10R16R28.
Are there convenience fees when using Fandango?
Yes, Fandango users frequently report being charged 'convenience fees' for purchasing tickets through the app, which can be around $3 per ticket or $10 for four tickets R67R96R102R108.
Is it easy to exchange or refund tickets on Fandango?
Fandango generally makes it easy to exchange or refund tickets, allowing users to select a new time or receive credit for future use without additional charges R74R111.
Does the AMC Theatres app support Spanish language?
One AMC Theatres user expressed a desire for the app to be available in Spanish, indicating it may not fully support the language R2.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R9] AMC Theatres 3/5 · US Entourage & filter: My friend and I spent 30 minutes trying to get entourage set up with each other. Wouldn’t easily take. Also, please add to your filter a way to select movies by rating (G, Pg, R, etc. )
  2. [R11] AMC Theatres 5/5 · US A Lister: I enjoy being an A-Lister! Great Deal for regular movie-goers!!
  3. [R17] AMC Theatres 5/5 · US AMC Theaters: I love it they have discount and collect rewards to use on ur food,tickets AMC is the best place to visit and watch ur movies
  4. [R21] AMC Theatres 3/5 · US Good app overall, but huge flaw with it: Overall, I like the app it does what it needs to do, however as a A-list member I am able to see up to four movies a week however on the app, I can only make four reservations no matter when those movies are even if they are weeks apart. If I’m allowed to see four movies a week I should be able to make four reservation reservations per week.
  5. [R1] AMC Theatres 1/5 · US VERY SLOW TO UPDATE: I just updated my billing. The app doesn’t allow for any transactions
  6. [R3] AMC Theatres 3/5 · US login glitchy: There have been a few times in the recent past where i have been unable to log in due to an error.
  7. [R7] AMC Theatres 1/5 · US doesn’t work: whenever I try to buy a ticket in the app, it tells me an error occurred after I select my seats 👎👎
  8. [R10] AMC Theatres 1/5 · US Broken: Apps times out. My card was charged but can’t see my tickets yet
  9. [R27] AMC Theatres 3/5 · US Rewards have changed: The rewards perks have changed and meanwhile prices go up. Some theaters have been neglected and not kept up. Sticky floors and unavailable drink choices? This may be the last year I go to AMC.
  10. [R36] AMC Theatres 1/5 · US Convenience fee for no convenience: Bought tickets for a movie on Tuesday and right after I bought them it said you can get 50% off if you become a free member. So alright let’s become a free member and refund these tickets then buy the tickets again. “Convenience” fee isn’t included in the refund but no big deal the tickets will be 50% off right? I go to buy the tickets again and the 50% off disc
  11. [R22] AMC Theatres 2/5 · US Customer service: There was no line but 2-3 employees behind the counter. We were 2 adults and 3 children and we approached counter only to be told that we must use the kiosk. While we were struggling with kiosk 2 patrons came walked around us and were sold their tickets by the agent! The employees were chatting all the while we were struggling to place our ticket orders…at least 2 more kiosks wer
  12. [R25] AMC Theatres 1/5 · US What A Mess: I cannot get one agent to help solve the issues I am having with the app and needing to combine both my accounts which were inadvertently set up. I’ve spent hours emailing and on the phone to no avail.
  13. [R32] AMC Theatres 1/5 · US reviews: it is difficult to find how to submit feedback. my experience is almost always amazing with the app but the experience was destroyed by a service member at your Roosevelt location in Chicago.
  14. [R52] AMC Theatres 1/5 · US Not user friendly: Very confusing app gets stuck all the time. I’ve been double charged multiple times and the customer service is horrible. I can’t even talk to any one if there is a big issue
  15. [R16] AMC Theatres 1/5 · US Bad app: Won’t let me buy tickets, it get stuck on the payment form!
  16. [R28] AMC Theatres 1/5 · US Reservations: Purchased tickets and I’m not showing any tickets on my account
  17. [R67] Fandango 1/5 · US “Convenience fees”: This whole this is the new scam. The scam is the theaters getting full because most went out of business. So here’s fandango to save the day. Make sure the seats get reserved. For the privilege of buying a 20 dollar seat you also get to pay a 3 dollar convenience fee. 15 percent. Don’t worry just pay a 10 dollar per month membership fee to skip that. Forget than a 10am matinee
  18. [R96] Fandango 1/5 · US Convenience fee: Don’t charge me to use the app when tickets are expensive already.
  19. [R102] Fandango 1/5 · US $10 convenience fee: $10 to book 4 tickets… man these places dont intend to stay open much longer
  20. [R108] Fandango 1/5 · US Convenience fee???: Seriously…you need 6 tickets you pay for 7 because of a fee.
  21. [R74] Fandango 5/5 · US Obsessed with Fandango: Fandango is the perfect app. Wanna see all of the theaters where a movie is chosen, bam. Want to see all of the movies playing at a theater of your choice, bam. Want to save your favorite theaters, bam. Need to cancel your tickets right before the film? No prob, you have a credit to use at any theater on a future date of your choosing. Fandango is the only way to visit the
  22. [R111] Fandango 5/5 · US So easy: Had to change my movie time and it was so easy. You select exchange or refund. I chose exchange. Selected my new time and no additional charges. So easy.
  23. [R2] AMC Theatres 5/5 · US Me encantó pero me gustaria q ubiera en español: Me encantó pero me gustaria q ubiera en español bolvere pronto

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store