Fandango

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R4] 5/5 · US Great customer service!!!: I had to call customer service to help me with a promo code problem. They were super helpful and easy to work with. They got me all squared away quickly. They walked me through everything step-by-step. It was a very good experience. The app is super easy to use. I would definitely recommend this to everyone!!!
2. [R7] 5/5 · US Obsessed with Fandango: Fandango is the perfect app. Wanna see all of the theaters where a movie is chosen, bam. Want to see all of the movies playing at a theater of your choice, bam. Want to save your favorite theaters, bam. Need to cancel your tickets right before the film? No prob, you have a credit to use at any theater on a future date of your choosing. Fandango is the only way to visit the
3. [R15] 5/5 · US Love Fandago: Very easy app to use, I like seeing all theaters near me and their times posted. Fandago makes my movie experience great! It’s amazing to use
4. [R67] 5/5 · US Fandango ease of access: I have used this app for years. I love the ease of access regarding searching for theaters in my area as well as purchasing tickets
5. [R62] 5/5 · US So easy: Had to change my movie time and it was so easy. You select exchange or refund. I chose exchange. Selected my new time and no additional charges. So easy.
6. [R75] 5/5 · US Easy app: Best app . Prefer it than using the actual theaters app . Returns or exchanges are easier with this .
7. [R5] 5/5 · US Great to have & pays for itself: I love having fandango. The discounts come in handy, saving anything these days helps. You get $10 off every month plus reward points & they waive fees at checkout too. I love having all the movies in one place to see and also being able to watch all the trailers too.
8. [R57] 5/5 · US Easy to use site.: I always use Fandango for every movie ticket purchase if I can. It’s always , fast, easy and reliable, tickets added straight to Apple wallet for easy access. No standing in line to pick up tickets.
9. [R90] 5/5 · US Making movie going fun again!: What a great app! User friendly from finding the right movie, the right time, the right theater, the right seats and forwarding options and closing the deal with your prospective movie-mate friends efficiently and seamlessly. And THEN securely paying for the tickets thru PayPal or Apple Pay, putting them in your iPhone Wallet, and nailing the fun times down on your
10. [R3] 1/5 · US “Convenience fees”: This whole this is the new scam. The scam is the theaters getting full because most went out of business. So here’s fandango to save the day. Make sure the seats get reserved. For the privilege of buying a 20 dollar seat you also get to pay a 3 dollar convenience fee. 15 percent. Don’t worry just pay a 10 dollar per month membership fee to skip that. Forget than a 10am matinee
11. [R18] 1/5 · US Convenience fee: Don’t charge me to use the app when tickets are expensive already.
12. [R25] 1/5 · US $10 convenience fee: $10 to book 4 tickets… man these places dont intend to stay open much longer
13. [R30] 1/5 · US Convenience fee???: Seriously…you need 6 tickets you pay for 7 because of a fee.
14. [R2] 5/5 · US Bad review: Why are u water boarding me with offers for hair plugs after I bought the ticket? Be thankful
15. [R8] 3/5 · US Keep it simple: Too many damn offers to decline. Annoying. I just want to buy movie tickets
16. [R11] 1/5 · US Misleading: Asked me to download an app, that is advertised, for $10 off and then doesn’t give me the $10 off. So many advertisements and “offers” but they are all scams within the fandango app
17. [R16] 1/5 · US Too complicated: I just wanna buy a ticket for the movies. I don’t want to be presented 20 different offers for signing up for mileage and whatever BS.
18. [R13] 1/5 · US Movie young Washington: Said I would get$5 tickets. No where to put the code in
19. [R14] 1/5 · US $5.00 Tickets for Young Washington: I followed the directions but it never asked for my promo code “America250”. Seems like a scam to get me to sign up for Fandango.
20. [R22] 3/5 · US promo code entry no easy: seemed like it was hidden because it took me logging out of checkout then back in and multiple scrolls up and down to figure out where to add the promo code for the discount Fandango is promoting for heavily discounted tickets to see Young Washington. felt sneaky what it took to find the promo entry box
21. [R1] 1/5 · US No Help: Account was hacked and they wouldn’t cancel the tickets even though I told them it wasn’t me. They said I would be contacted in 5-7 business days and never received anything. I had to call to repeatedly to get anywhere. I never had any issues until I signed up for the FanClub, which required my Credit Card to be saved.
22. [R9] 1/5 · US Very disappointed: Hello- I attempted many times before the show time to exchange our tickets today. I kept getting directed to ‘contact us’ until finally the page opened where I could exchange our tickets. The information required the transaction number. I had to go back and look for it. When I clicked back I got a message that it was then too late exchange times. Ridiculous experience! You need
23. [R23] 1/5 · US Horrible customer service!: I bought tickets for a 6:45 showing, 15 minutes in we decided it was just too hot to sit in the movie theater, and it was. I had sweat dripping down my face and back so we decided to just try and get a refund. I have tried three times to get a refund because it’s ridiculous to have to sit in a movie theater so hot you can pop your own popcorn in it and fandango would no
24. [R47] 1/5 · US Money Hungry: Fandango is more interested in squeezing every possible fee out of customers than actually helping them. I simply wanted to convert two adult tickets to child tickets on an order of 4 tickets I had already paid $80 for. Their support (both chat and phone) refused to make the simple change. They insisted the only option was full cancellation + rebooking, which means they keep the $8.7
25. [R35] 1/5 · US Nothing loads: Pretty sure I’ll die before anything g actually loads in the app. Completely useless.
26. [R37] 1/5 · US Super buggy, ridiculous fees: Could not exchange or remove a ticket from my order when a friend cancelled. Tried to "join for free" and that part of the app didn't work, either. Finally gave up and took a refund, minus the fees, and then got charged the same fees a second time when I redid my order minus one seat. The only experience worse than this was trying to buy the tickets directly from the
27. [R68] 3/5 · US Buggy!: This app used to be great. Now it’s buggy as hell. Took forever just to buy a ticket and get through the menus. Very unoptimized. Apple Pay does not work. Please fix it.
28. [R69] 3/5 · US Hooch Review: Good app however I kept having a heart attack when the app wouldn’t let me by the tickets for the Spider-Man brand new day fan event
29. [R10] 2/5 · US Wrong theater: Sent me to the wrong theater, even though I had the one I wanted on the screen.
30. [R12] 1/5 · US Wrong movie theater: I chose the Portsmouth location and at the end of purchase, greenbrier cafe was purchased.
31. [R40] 1/5 · US Where are my tickets: I bought tickets for 2 movies in the last week. Neither of those tickets actually showed up in my email or anything. I tried getting a refund and they couldn’t even manage that. Wasted $80 on this. Never again.
32. [R43] 1/5 · US Tickets were not for the date I selected!: Poor
33. [R6] 1/5 · US Fandango rewards should be easier to claim on App: I enjoy the app overall, but rewards should not be so difficult to claim. It seems the design is intentional in making it difficult to use rewards. I cancelled my membership as a result.
34. [R27] 2/5 · US No rewards: I am officially done using Fandango. It will tease you with a $5.00 reward every now and then, but trying to use that reward is impossible. You would think it would be as simple as logging in and having your $5.00 reward attached to your account and selecting the movie you want to stream, etc. Easy, right? No. I spent 10 minutes trying to figure it, got frustrated and gave up. I have c
35. [R42] 1/5 · US They killed the rewards: Reward program was frustrating enough before but now they made it worthless. They still give you $5 every 4 tickets but not for anything you want to use it for and it expires right away.
36. [R92] 2/5 · US Fees keep increasing: I’m sorry but the “convenience” fees just keep increasing and the 5 dollar “reward” expires too quickly (within just a few weeks) for this site to be worth it at all. And good luck trying to get your money back because customer service is TERRIBLE. Predatory company……
37. [R31] 1/5 · US Difficult to add payment: Unlike a lot of abs and browsers where it lets you use the card saved on your phone this app made me go get my card physically scan it and then still manually enter a bunch of numbers from the back. Then, after that, it didn’t even save the card and erased all the information I just typed.
38. [R44] 2/5 · US Gift Card Mess: Entering the gift card number is a hassle. You should be able to scan the gift card number in and then just type the PIN number.
39. [R83] 2/5 · US Gift cards cannot be stored: Basic feature not available
40. [R98] 1/5 · US The app should update appropriately: Im not happy with the app, I had a gift card and applied it at check out, it said giftcard or payment applied(I can’t remember the exact verbiage) as I submit payment it charges my Mastercard and didn’t use the giftcard . I’m so annoyed!!!
41. [R77] 1/5 · US Spam: Downloaded the app to purchase tickets while making a point to deselect marketing emails. Was immediately bombarded with promotional emails from both Fandango and affiliated third parties. Have deleted the app, and will try elsewhere next time.
42. [R99] 5/5 · US I love the convenience of Fandango: But I do NOT like that they will auto check to share your info and auto sign you up for e-mails and adds. Read all of the fine print.
43. [R28] 1/5 · US Waste of time not happy: Wouldn’t let me link my account so I could get my points kept kicking me out happens a lot gonna start going straight to the theaters then this just to get charged more
44. [R53] 1/5 · US Fee: $10 to make a reservation is too much
45. [R250] 3/5 · US Convenience fee: Why do we have to pay a $8.00 convenience fee?
46. [R60] 1/5 · US PARENT WITH NEURODIVERGENT CHILDREN: Don’t use this app. Buy your tickets directly through the movie theater INSTEAD. Fandango doesn’t offer refunds once the movie has started, no matter the circumstances. I learned this the hard way: the theater itself was willing to refund us and accommodate my child’s needs when they couldn’t stay for the movie, but Fandango’s UNREASONABLE policy didn’t allow f
47. [R17] 2/5 · US Advertising annoyances: After purchase of movie ticket: “it’s your lucky day, click here to claim your free ticket”… it’s a lottery ticket. Just stop, don’t do that to your clients. Especially when we pay $2 just for your “convince fee.”
48. [R24] 1/5 · US Young Washington: Tried to apply a Promo Code (AMERICA250)but never saw it before ending checkout.