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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Vons Deals & Delivery vs Safeway Deals & Delivery

Vons Deals & Delivery 4.8★ · Free to download 55
Winner Tie
Safeway Deals & Delivery 4.8★ · Free to download 58

Both Vons Deals & Delivery and Safeway Deals & Delivery apps suffer from significant reliability and usability issues, making it difficult to recommend one over the other, though Safeway has a slight edge in overall user satisfaction despite its larger user base reporting similar problems.

Full reviews: Vons Deals & Delivery · Safeway Deals & Delivery

Both Vons and Safeway apps are plagued by frequent crashes, slow performance, and navigation difficulties, frustrating users trying to access deals or place orders. While Safeway has a larger user base, both apps struggle with core functionality, making a clear recommendation challenging.

Head to head

Reliability & Performance tieR4R7R12R16
Vons Deals & Delivery Vons users frequently report the app crashing, freezing, and being slow, with some unable to add items to their cart or even open the app for days R4R7R12R16. Issues like skipping pages when scrolling are also noted .
Safeway Deals & Delivery Safeway users also experience significant reliability problems, including the app not working, crashing, being slow, and timing out when searching for items . Some report constant 'service problem' errors .
Ease of Use & Navigation tieR1R13R18R19
Vons Deals & Delivery Many Vons users find the app hard to navigate, cluttered, and unintuitive R1R13R18R19. Specific complaints include difficulty finding where to notify the store for pickup, adding prescriptions, and the recent update making coupon searching difficult due to a lack of categories R13R25.
Safeway Deals & Delivery Safeway users also struggle with navigation, describing the app as cluttered, confusing, and having an annoying workflow . Issues include being forced to select a store every time the app opens, difficulty finding coupon clipping features, and the absence of aisle numbers for items .
Deals & Savings edge: Safeway Deals & DeliveryR14R20R25R29
Vons Deals & Delivery Vons users appreciate the savings and coupons offered through the app R14R20R34. However, some recent updates have made it harder to find and clip coupons, removed the ability to view deals by category, and significantly downgraded the rewards program R25R29.
Safeway Deals & Delivery Safeway users highly value the app for finding deals, clipping weekly coupons, and the point system, which helps save money on groceries . Some frustration exists with coupons being released trickle-wise throughout the week and difficulty with the 'clip' function .
Pickup & Delivery Service tieR6R21R26R28
Vons Deals & Delivery Vons offers pickup and delivery, with some users finding the ordering process easy and convenient R28. However, significant issues are reported with inventory not aligning with the app, orders being cancelled or heavily modified due to out-of-stock items, missing items, and poor produce selection by staff R6R21R26R33.
Safeway Deals & Delivery Safeway's app is used for pickup and delivery, with some users praising the ease of use and prompt service . Conversely, others report poor selection of meats and fresh vegetables for curbside pickup, and items like bananas being too green .
Customer Service & In-Store Experience edge: Vons Deals & DeliveryR8R17R24R30
Vons Deals & Delivery Vons users generally praise the in-store customer service, helpful staff, and quality items R8R17R30. However, some report issues with pricing discrepancies at checkout R24.
Safeway Deals & Delivery Safeway customers also highlight great customer service and helpful staff in stores . However, some note issues with in-store Wi-Fi making it hard to use the app, and a general decline in employee numbers and item availability .
Pick Vons Deals & Delivery if

You prioritize positive in-store customer service and staff helpfulness, and are willing to contend with significant app instability and navigation challenges R8R17R30.

Pick Safeway Deals & Delivery if

You primarily use the app for finding and clipping deals, as users generally find Safeway's savings features effective despite other usability issues .

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. The reviews for both apps are heavily skewed towards recent negative experiences regarding app functionality and reliability, despite high lifetime ratings. This suggests a recent decline in app quality for both.

Frequently asked

Do Vons and Safeway apps offer good deals and savings?
Yes, both Vons and Safeway apps are praised by users for offering good deals, coupons, and savings programs that help reduce grocery costs R14R34. However, recent updates to the Vons app have made it harder to find and clip coupons and downgraded its rewards program R25R29.
Are the Vons and Safeway apps reliable for ordering groceries?
No, both Vons and Safeway apps are frequently reported as unreliable for ordering groceries, with users experiencing crashes, freezing, slow performance, and errors when adding items to carts or checking out R4R7R19R43.
Do these apps make grocery pickup and delivery easy?
While some users find the pickup and delivery services easy and convenient, both apps have significant issues that complicate the process, such as inventory discrepancies leading to cancelled or modified orders, missing items, and poor produce selection by staff R6R21R26R33.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] Vons Deals & Delivery 1/5 · US Horrible: Every time they mess with this app to make it "more efficient" all they do is make 10xs slower! Now it won't even load.
  2. [R7] Vons Deals & Delivery 1/5 · US App does not work: Its been months since I reinstalled the app. I kept bumping into errors where the app would crash and close. Recently, a cashier at one of my Vons recommended I scan the QR code on my receipt for savings. I got promoted to install the Vons app again, which I did but the app crashed immediately. The app doesn’t work and should be revised and updated to prevent all these crashes.
  3. [R12] Vons Deals & Delivery 3/5 · US Lags a bit: The app lags sometimes and kicks you out
  4. [R16] Vons Deals & Delivery 1/5 · US Extremely buggy: Anything from trying to change the name on the order, to adding delivery instructions, or communicating with the driver, are made almost impossible by an app that is constantly malfunctioning & overall poorly built.
  5. [R1] Vons Deals & Delivery 1/5 · US Hard to navigate: I hope they can change to like Stater Bros. Theirs is super easy. At checkout you just put your phone number at time of purchase . As long as you have your phone number plugged in as a member. Please change yours
  6. [R13] Vons Deals & Delivery 2/5 · US Why is this so hard: For an app that supposed to make a regular chore easier, nothing about the information in the app is intuitive. Why can’t I find where to let the store know that I’m in the parking lot waiting for my regular subscribed order? Why can’t I figure out how to add a child’s prescription to my Health Account? It seems like all the most compelling reasons to use this app are hidden i
  7. [R18] Vons Deals & Delivery 3/5 · US Navigating: So hard to navigate and soooooo many pages.
  8. [R19] Vons Deals & Delivery 1/5 · US Digital headaches; Vons is failing their customers: If the goal of the Vons mobile app is to drive customer loyalty, it is spectacularly failing. Since the merger with Albertsons, the digital experience has devolved from a useful tool into a source of constant frustration. This isn't "convenience", it’s a calculated exercise in customer attrition. The Technical Failure The app is a masterclass in i
  9. [R14] Vons Deals & Delivery 5/5 · US Love Vons!: Always get quality items and great service! Love the app and the coupons!
  10. [R20] Vons Deals & Delivery 5/5 · US App works great…but…: Vons has 101 methods to promote sales and discounts. Perhaps consolidate to one or two?
  11. [R25] Vons Deals & Delivery 2/5 · US Please fix this app: This app is now so difficult to search for coupons. Previously, you could choose to search by category, i.e. Fruits and Vegetables, Dairy, etc. Currently, the app provides a mish-mash of coupons and one must scroll endlessly through all of it so as not to miss a coupon. This wastes my time and frustrates me. Please rectify this issue.
  12. [R29] Vons Deals & Delivery 1/5 · US VONS has seriously downgraded the deals including the number of goals you can sign up for: VONS, Safeways, Pavillions has seriously downgraded the rewards program you use to be able to sign up for 10 goals simultaneously and sign in to mark them as completed, not anymore than you can have a maximum of 3 goals going on at a time and it very hard to mark them as completed. I guess they want me to g
  13. [R6] Vons Deals & Delivery 3/5 · US Needs some improvements: Updated review. I either shop in store or do pick up orders. The problem with pick up orders is that inventory usually never aligns with current inventory. For example, I buy 6 cases of water, 10 of the same dog food, and 5 packages of fruits. All are in stock via the app. But the order either gets cancelled or heavily modified due to a supposed “out of stock” issues. T
  14. [R21] Vons Deals & Delivery 3/5 · US Enjoy app but ….: I think the app is great but the staff picking out the items not so much! Seems like they go for the worst of the items! Keeps me from ordering pick up
  15. [R26] Vons Deals & Delivery 4/5 · US Order: My order was missing a strawberries that I ordered
  16. [R28] Vons Deals & Delivery 5/5 · US Fast easy: This was super easy, I was concerned about the difficulty in picking and choosing and searching etc. But it was surprisingly fast and easy
  17. [R8] Vons Deals & Delivery 5/5 · US John -meat department Bonita store: John has great customer service. I needed some help and he was busy but he immediately stopped and helped me with a smile! I said thank you and he said your very welcome and thank you for coming to Vons. He genuinely looked like he enjoys his job.
  18. [R17] Vons Deals & Delivery 5/5 · US A true original Safeway/Vons customer: I have shopped in various stores throughout Southern California and overall I have NO complaints if there’s a problem I come back with the product and it’s handled exactly the way it is supposed to be done WITH CUSTOMER SATISFACTION FIRST AND FOREMOST 👍🏽‼️
  19. [R24] Vons Deals & Delivery 3/5 · US Disappointed: Because of the app there is always an issue with pricing. Every time I go and maybe only by 10 things at least one thing is wrong. I always have to check my receipt before I leave. I went there yesterday and the blackberries rung up wrong. Had to go back to the customer service desk and deal with that. And the times that I forget to check my receipt and I go home and then I look at i
  20. [R30] Vons Deals & Delivery 5/5 · US Grocery shopping: Vons is my go to for weekly fresh ingredientes. Love you VONS ! I love their costumer service
  21. [R34] Vons Deals & Delivery 5/5 · US Savings: I find the best saving at Vons
  22. [R43] Vons Deals & Delivery 1/5 · US App Crashes: Very frustrating its been about 4 days since I have not been able to order my weekly groceries. When I attempt to add an item to my cart, immediately pops up a notification stating there is a service problem and try again. I even attempted on their website to order, same thing service problem. Whatever updates they recently have made have left many customers with no resolve. Vons has
  23. [R33] Vons Deals & Delivery 2/5 · US Not a fan of Vons delivery: Go shop yourself. Half the time you’re missing items even if you give a substitute.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store