Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Regal vs Fandango

Regal 4.6★ · Free to download 40
Winner Fandango
Fandango 4.9★ · Free + IAP 75

Fandango is the better choice for a reliable movie ticketing experience.

Full reviews: Regal · Fandango

Fandango offers a more reliable and user-friendly experience compared to Regal, which is plagued by frequent bugs and login issues. While both apps have their drawbacks, Fandango's customer service and features like ticket exchanges give it a significant edge.

Head to head

features edge: FandangoR3R6R70R74
Regal Regal users often complain about missing features like tracking visits and redeeming points, with many noting that the app fails to function properly for essential tasks.
Fandango Fandango users appreciate the ability to easily find showtimes, exchange tickets, and access rewards, although some mention the difficulty in using promo codes.
ease of use edge: FandangoR1R4R68R86
Regal Regal users frequently report issues with logging in, resetting passwords, and general app functionality, leading to frustration.
Fandango Fandango users generally find the app easy to navigate, although some mention it can be cluttered with ads and offers.
reliability edge: FandangoR19R58R68R111
Regal Regal's app is often described as buggy and unreliable, with many users unable to log in or access their accounts.
Fandango Fandango is noted for its reliability, with users often praising its customer service and ease of ticket management.
price/value edge: FandangoR25R71R67R96
Regal Regal offers a free app but users often feel the value of its features, especially for Unlimited subscribers, is lacking.
Fandango Fandango has a free tier with optional paid memberships that provide benefits, though users express frustration over convenience fees.
support edge: FandangoR29R64R68R98
Regal Regal users report poor customer service experiences and lack of support options within the app.
Fandango Fandango users frequently commend the customer service team for being helpful and responsive.
Pick Regal if

you prefer a free app and are willing to deal with potential bugs and limited features.

Pick Fandango if

you want a more reliable app with better customer service and features like ticket exchanges.

Evidence note: Regal's reviews are heavily skewed towards negative experiences with bugs and reliability, while Fandango's reviews show a mix of satisfaction and frustration, but overall more positive feedback.

Frequently asked

Which app is better for buying movie tickets?
Fandango is generally considered better for buying movie tickets due to its reliability and customer service, while Regal users often face issues with logging in and app functionality.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Regal 3/5 · US Great app, but Regal Unlimited subscribers are left in the dark: Pretty great app, and I’ve used it for years! But once I upgraded to Regal Unlimited, the experience actually downgraded. The app completely strips away your gem status levels with no way to participate in them anymore. While there is a separate rewards program for Unlimited subscribers, the app doesn't reference it at all. As an Unl
  2. [R6] Regal 3/5 · US Fails to upload points: I want to love app but it continuously miss adding points from purchases of tickets and concession food on the app. And the email does not go through to customer service. There is no way to add an app receipt number to manually upload either.
  3. [R70] Fandango 1/5 · US Fandango rewards should be easier to claim on App: I enjoy the app overall, but rewards should not be so difficult to claim. It seems the design is intentional in making it difficult to use rewards. I cancelled my membership as a result.
  4. [R74] Fandango 5/5 · US Obsessed with Fandango: Fandango is the perfect app. Wanna see all of the theaters where a movie is chosen, bam. Want to see all of the movies playing at a theater of your choice, bam. Want to save your favorite theaters, bam. Need to cancel your tickets right before the film? No prob, you have a credit to use at any theater on a future date of your choosing. Fandango is the only way to visit the
  5. [R1] Regal 1/5 · US App doesn’t work: App doesn’t even work what a joke. Can’t reset password or create a new account
  6. [R4] Regal 1/5 · US Slow app: Cannot sign into the app multiple times and it is very slow
  7. [R68] Fandango 5/5 · US Great customer service!!!: I had to call customer service to help me with a promo code problem. They were super helpful and easy to work with. They got me all squared away quickly. They walked me through everything step-by-step. It was a very good experience. The app is super easy to use. I would definitely recommend this to everyone!!!
  8. [R86] Fandango 5/5 · US Easy: Fast easy accurate… best ever.. no lines.
  9. [R19] Regal 1/5 · US memory leak: i am convinced your app has a memory leak somewhere. my phone should not be overheating using the regal app.
  10. [R58] Regal 1/5 · US Broken App: For weeks now, I have been unable to see any movies being shown on any theater. Everything else appears to be working fine, until I check a theater’s showtimes, and it shows none of the movies at all. I’ve tried updating, I’ve tried deleting and re-installing the app, same issue. Now I can’t even sign in, because when I go through the “forgot password” option, nothing happens at all wh
  11. [R111] Fandango 5/5 · US So easy: Had to change my movie time and it was so easy. You select exchange or refund. I chose exchange. Selected my new time and no additional charges. So easy.
  12. [R25] Regal 2/5 · US Unnecessary Fees: They charge a service fee for purchasing tickets through the app. I’ll just buy my tickets at the theater.
  13. [R71] Fandango 5/5 · US Great to have & pays for itself: I love having fandango. The discounts come in handy, saving anything these days helps. You get $10 off every month plus reward points & they waive fees at checkout too. I love having all the movies in one place to see and also being able to watch all the trailers too.
  14. [R67] Fandango 1/5 · US “Convenience fees”: This whole this is the new scam. The scam is the theaters getting full because most went out of business. So here’s fandango to save the day. Make sure the seats get reserved. For the privilege of buying a 20 dollar seat you also get to pay a 3 dollar convenience fee. 15 percent. Don’t worry just pay a 10 dollar per month membership fee to skip that. Forget than a 10am matinee
  15. [R96] Fandango 1/5 · US Convenience fee: Don’t charge me to use the app when tickets are expensive already.
  16. [R29] Regal 5/5 · US AMC A List, their app, and customer service are better: At Regal they believe it is a better use of company resources to pay multiple people to not read customer support emails before responding to them with copy pasted messages than to have kept an app programmer on board to make sure their app works for their patrons. As such you cannot manage your own subscriptions without 24-48 hour delays at
  17. [R64] Fandango 1/5 · US No Help: Account was hacked and they wouldn’t cancel the tickets even though I told them it wasn’t me. They said I would be contacted in 5-7 business days and never received anything. I had to call to repeatedly to get anywhere. I never had any issues until I signed up for the FanClub, which required my Credit Card to be saved.
  18. [R98] Fandango 1/5 · US Horrible customer service!: I bought tickets for a 6:45 showing, 15 minutes in we decided it was just too hot to sit in the movie theater, and it was. I had sweat dripping down my face and back so we decided to just try and get a refund. I have tried three times to get a refund because it’s ridiculous to have to sit in a movie theater so hot you can pop your own popcorn in it and fandango would no

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store