Regal

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R59] 4/5 · US The rewards program in your hands: This App is super handy for tracking your rewards points and seeing what you can spend them on. It’s a must have for frequent movie watchers.
2. [R164] 4/5 · US Love this app! Very convenient.: This app for Regal makes it so much easier to browse for movies to go see at the theater than it is when doing so much research on Google. It’s really fast and convenient especially when you want to see what seats are available right away!
3. [R247] 5/5 · US LOVE: i love the regal app! it is so easy to buy tickets, see what’s playing and redeem points. i noticed they just updated the items you can redeem your points for and it’s so much better!! i am extremely pleased with regal and the regal app
4. [R119] 4/5 · US It’s fine, could be better: Functionality is fine, easy to find locations, movies and seats with all important information. As a Regal club member I am disappointed with the .50 user charge as I already pay a monthly fee. Some updates I would love to see: When I purchase a friend or family ticket using their regal club number , the ticket should show in their app as well. When purchasing a ticket
5. [R223] 5/5 · US Awesome: Since I signed up for the unlimited plan, this is almost the best App on my phone.
6. [R234] 5/5 · US I LOVE REGAL!!: i used to spend so much weekly on movie tickets and now that i got the regal unlimited i only spent 20$ first purchase and go as many times as i want some days i watch three movies in a row FOR FREE :)
7. [R1] 1/5 · US App doesn’t work: App doesn’t even work what a joke. Can’t reset password or create a new account
8. [R2] 1/5 · US Slow app: Cannot sign into the app multiple times and it is very slow
9. [R3] 1/5 · US Recent update borked things: The recent update gave incorrect movie times for the theater I gone to and it will not allow me to log into my account. I had to use my mobile browser to use my rewards and earn rewards. This update was clearly not properly tested.
10. [R5] 1/5 · US App used to work: The app used to work then stopped. Would get messages to the inbox, then they couldn’t be displayed. Logged out, can’t log back in. Deleted app and added back to my Home Screen and still can’t log in and now I can’t reset my password either. What a waste of my accumulated points also.
11. [R4] 1/5 · US Doesn’t take credit cards: We tried multiple credit cards. It doesn’t work.
12. [R31] 2/5 · US Sucks at Handling Payment Methods: Everything else for the most part is fine, but adding or updating payment methods really sucks. The interface is unintuitive: accessing subscription and payment information should be easier. More importantly, adding a new card doesn't even work most of the time. I have quadruple checked my card information while trying to update payment methods only to get the sa
13. [R49] 1/5 · US Wtf is going on: I tried to login in to my account t and it wouldn’t take my password so I tried to reset my password and it wouldn’t take NOT send me the reset link. I decided to check out as a guest and it charged my card BUT the charge didn’t give me a ticket, so I’m really confused and irritated. There’s NO WAY to easily contact customer service in the app or anything and I’m over it really. T
14. [R52] 1/5 · US Won’t let me pay: App won’t let me add a card to pay. It just says “Something unexpectedly went wrong. Please try again.” Seems like the most basic thing to have working is add a payment method. Did no one test this before updating?
15. [R7] 3/5 · US Great app, but Regal Unlimited subscribers are left in the dark: Pretty great app, and I’ve used it for years! But once I upgraded to Regal Unlimited, the experience actually downgraded. The app completely strips away your gem status levels with no way to participate in them anymore. While there is a separate rewards program for Unlimited subscribers, the app doesn't reference it at all. As an Unl
16. [R20] 1/5 · US App doesn’t show my regal unlimited membership: App doesn’t show my regal unlimited membership I was able to purchase one ticket through the app without a problem when I went to go and pick another movie for a different day. It wasn’t showing my Regal Unlimited membership. There’s no live support for this app which is another thing and it runs extremely slow. You guys need to get a live person to
17. [R32] 1/5 · US Regal: Movie Tickets Made Difficult: The app doesn’t recognize my unlimited subscription anymore, so I am forced to order through the website and then I can’t even pull my tickets back up on the app. This is embarrassing and horrible service.
18. [R41] 1/5 · US Bad App: This app doesn’t show that my Regal Unlimited Subscription is active, you go on the website and it’s all there and it’s fine. But if I wasn’t paying attention I would’ve bought a full priced movie ticket when I only pay a couple of dollars for them. This app needs to be fixed asap please.
19. [R9] 3/5 · US Fails to upload points: I want to love app but it continuously miss adding points from purchases of tickets and concession food on the app. And the email does not go through to customer service. There is no way to add an app receipt number to manually upload either.
20. [R14] 1/5 · US Redeeming points: Can’t redeem points even after updating the app several times
21. [R17] 1/5 · US App stinks: The app doesn’t track my visits and points anymore. Also on my last visit it didn’t give me my discount on Tuesday’s for tickets and popcorn as a rewards member. The manager said they were having issues with the app so he apparently knows about this issue.
22. [R36] 3/5 · US Ruby/Diamond visit issues: The app continuously erases some of my visits towards diamond status. It’s annoying. Other than that it’s great.
23. [R6] 2/5 · US Update fail: After latest update I can’t use the app
24. [R10] 1/5 · US memory leak: i am convinced your app has a memory leak somewhere. my phone should not be overheating using the regal app.
25. [R24] 2/5 · US Glitchy App: The app has lots of bugs. Also it seems they intentionally block all your use of the app if you have a VPN on.
26. [R50] 2/5 · US Can’t See Purchasd Tickets: The tickets and QR code that needs to be scanned at the theater doesn’t show up in the app. I have to pull up an email each time.
27. [R65] 3/5 · US Can’t See Purchased Tickets: Overall the app works fine, but for nearly a year now I have been unable to view my purchase tickets. I’ve tried updating the app, deleting a redownloading, signing out, but nothing works (my wife has the same issue with hers). Just annoying to have to pull up an email every time we go to the theater. I also think the OS isn’t as good as Cinemark’s app, which easily al
28. [R111] 3/5 · US Purchases: Regal app does not show me my ticket purchases, it always shows “Oh No, something is wrong with our system.” Otherwise great app.
29. [R217] 3/5 · US Is the QA team on vacation??: Pushing new update is useless if the update doesn’t work. If you buy a ticket, you screen shot the QR code…. The app hides the QR code… Okay annoying, guess I’ll use the send feature, but no that doesn’t work either
30. [R13] 2/5 · US Unnecessary Fees: They charge a service fee for purchasing tickets through the app. I’ll just buy my tickets at the theater.
31. [R15] 2/5 · US Booking Fees?: App is fine. Functions like any app should in 2026. But you’re charging me a booking fee to purchase tickets on your own platform? Come on.
32. [R77] 1/5 · US BEWARE!! Regal is Sneaking additional booking fees in, I can see a class action about this: I see a ticket price listed for $17.99 and buy 2. Total is $35.98, click Next and now showing subtotal as $40.30. There is mention that tickets exclude a per ticket booking fee. Ok, but on the same page there is a charge for booking fees at $4.48. New total is $44.78. Either something slipped past QA and t
33. [R33] 1/5 · US Broken App: For weeks now, I have been unable to see any movies being shown on any theater. Everything else appears to be working fine, until I check a theater’s showtimes, and it shows none of the movies at all. I’ve tried updating, I’ve tried deleting and re-installing the app, same issue. Now I can’t even sign in, because when I go through the “forgot password” option, nothing happens at all wh
34. [R165] 3/5 · US Cinemas are not displayed: Cinemas are not displayed, so it’s not possible to purchase tickets
35. [R71] 1/5 · US App broken: Unable to login - says I was blocked and had to report IP address to customer support. Emailed support with zero response. Logged out of app and it’s now saying password is incorrect. Password and unlimited work great from browser, just not via app. This is a common occurrence with this app - updates never fix the login issues.
36. [R22] 1/5 · US The app is garbage now: No longer works on iOS 18, says it can’t find any locations nearby yet there are two near our home. Also does not work with a VPN engaged. turning it off, does not help either.
37. [R80] 1/5 · US Very bad app. Constantly blocks you because of poor cloudflare design.: Constant network issues with the app. Cloudflare constantly acts like I’m trying to steal all the love tickets and blocks me. I have to wait 15 minutes and try again. :( I just want to buy my ticket, not suffer. Website is even worse.
38. [R45] 3/5 · US The app is a mess: This whole app needs to be fixed. It’s easy to use but needs some serious reconstruction. Whoever they used as a designer did a terrible job. Looks so outdated, when you go to your points there’s no clear way of telling how many points you currently have because of the lifetime points they added in large which is not useful. When you redeem your points, it’s all unorganized. Doe
39. [R63] 1/5 · US Should scrap and start new app: Just a poorly designed app. Instead of patching it needs to be rebuilt from bottom up. Competition apps are much better at finding tix, paying, using rewards, etc. i am a loyal customer who goes to the theaters at least 2x/month, but no longer use the app at all. Makes it too frustrating. Website isnt great either , but at least it works.
40. [R67] 2/5 · US very clunky app: runs super slow. feels clunky and outdated. love the classic movie replays as far as regal itself goes. it was great to see a kubrick film and other great movies on the big screen when they did the classics month.
41. [R204] 3/5 · US Not that user friendly.: Suggestion: It’s difficult to find the payment option after scanning my membership QR code. Even after using the app regularly, I often have to back out and search for it. Could you place the payment option directly under the membership QR code? Or make a payment option icon on the bottom. This would make checkout faster, especially when using gift cards, and help speed u
42. [R92] 3/5 · US Cannot Download Regal Rewards Card: App overall works well. However, I cannot download regal card to apple wallet. Please fix.
43. [R236] 4/5 · US Apple Wallet Please: I’ll save my complaints about the reward system. For now, I’d like to see tickets added to Apple Wallet. Otherwise, fantastic app.
44. [R99] 3/5 · US Don’t Order Food: Ordered a pizza and a large drink. Received a text confirming the order that said I’d receive another once the order was completed. 20 minutes went by without a follow up text, so I went to concessions to see what the hold up was. They were just getting around to making my drink and had no idea about the pizza. They ultimately made it for me, but because of the delays I missed pa
45. [R231] 5/5 · US Concessions: I am unable to get concessions on the app for some reason anymore. Very disappointing
46. [R248] 3/5 · US No concession icon: Ordering food on app would come in handy so you don’t want have to wait online. It offers the option in App Store but it’s not there after downloading the app.
47. [R30] 3/5 · US Needs improvements: I love the unlimited subscription pass, but i wish the app actually kept track of all the movies you watch throughout the year! Also there needs to be more rewards for subscription members. Maybe first access to buy tickets for movies coming out. I also, would love to be able to update my picture!
48. [R121] 4/5 · US Great app but New update needs work: Great app but new update doesn’t let you see movie poster ticket stubs in past purchases section like before. Regal please update app and fix this asap. Other great app for movie fans alike.
49. [R11] 1/5 · US Not able to login: Very bad app, I’m not able to login to my account on the app while on chrome browser it’s working fine. Tried resetting the password through app then it just gets stuck after entering my email id.