Favor vs Deliveroo

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] Favor 2/5 · US Its 2026. Surely your app should have a paste functionality. Web version usage only.: The fact I can't paste my delivery instructions from Doordash/UberEats into Favor and even using the text replacement on my phone wont work is the reason for my one star. The fact I had to open my laptop, paste my instructions in Gmail(see even Gmail has paste functionality) and then add it to Favor that way is c
2. [R2] Favor 5/5 · US Convenient: So thankful for the opportunity to utilize this service, it’s easy & convenient!!
3. [R9] Favor 3/5 · US it’s pretty alright: I really do like how convenient it is to order from HEB for delivery, it’s mainly what I use it for! however the search engine in place is extremely hard to navigate. I can’t look up specific products without the engine giving me products that don’t even relate to the item I’m looking for. I think if the search function was fixed I’d give it closer to a 5 star rating.
4. [R11] Favor 5/5 · US App: App is easy to use.
5. [R4] Favor 1/5 · US App is fine Favor service is awful: I really wanted to like Favor because it’s associated with H-E-B, and I even paid for Favor Gold, but my experiences have been consistently disappointing. The final straw was a recent grocery order worth over $160 that was delivered to a completely different address, not even on my street. I received none of the groceries. While the order was refunded, the cust
6. [R5] Favor 5/5 · US Great Customer Service: Love the consistency of the individuals who deliver in a timely manner. Occasionally they are overwhelmed with orders but continue to communicate and each meal has been delivered hot. Prefer Favor over Uber and Door Dash, if you compare sites Favor offers more affordable pricing and freer fees. Always courteous when I greet them at door. Nicely done Favor team🩷🙏🩷. God ble
7. [R8] Favor 5/5 · US Favor is My Favorite: I have used Favor since 2019ish when I lived in Houston! You are the most reliable and professional and I appreciate you for just doing your job and doing it better than the rest!
8. [R10] Favor 1/5 · US Terrible Service - Delivery’s to Wrong Address or Just Get Cancelled: If you want to hire a service that delivers items (dinner) to other places other than your home, have your deliveries cancelled after extended periods of time for no reason or have items missing from the order that you placed and PAID FOR, then Favor is for you!! They are sadly undependable and unreliable and finally after many
9. [R21] Favor 3/5 · US Told Items are unavailable after order placed when ordering groceries through the app: I don’t know why Shipt is able to show me if an item is low in stock or unavailable when I’m shopping on HEB through the app but Favor cannot. Every time I order HEB through Favor, I get notified by the shopper that at least 2 (usually more) of the items are out of stock so I’m stuck with a partial order. For e
10. [R23] Favor 5/5 · US So far So Great: Great food great service
11. [R24] Favor 3/5 · US Accuracy issues: Favor used to be pretty consistent, but lately order accuracy has taken a huge hit. Favor HEB has always been wrong for me, missing and wrong items, and there’s not a lot they can do about it. The way they solve this is bad, too: they only refund the item amount. Hey, I need that, that’s why I favored it. Especially if it’s groceries. The problem is the time cost, the fact you’v
12. [R6] Favor 3/5 · US Expensive & Inaccurate: I’ve never had a bad runner, Favor has the best runners by far :) However the delivery fees are high in comparison and the accuracy of menu options and restaurant hours is not accurate.
13. [R15] Favor 3/5 · US Lack of Price Transparency: Unlike every other app, the final amount given at checkout isn’t the final amount that includes exorbitant service fees (Uber manages to disclose this at the final checkout screen). They charge you the finalized amount, then post delivery are looking to charge through the full amount plus service fees and tip. Instead of taking the additional adjusted amount (like insta
14. [R22] Favor 1/5 · US Tip required: The order was cheap until it said tip was required. Minimum 2.00$. Why is tip required i know that it’s another person shopping for me but the price of what I bought was expensive after the tip! I’m only saying it’s cheap because I’ve checked other places.
15. [R16] Favor 1/5 · US Scam: Tried this and was a waster of time!!!no food and a notification from my bank they tried to pull money from my account, chat bot said my card was not entered! Scammed! You have been warned.
16. [R67] Deliveroo 1/5 · US Scam Likely: Customer service is really unhelpful when you contact them and relay that you don’t trust the order since it’s been way too long. They then tell you that you have to accept the order before they can do anything. At this point, I don’t know if the food has been tampered with or what? They then issue you a £1.11 credit to say, “We apologize for our error, here is a small credit to make
17. [R70] Deliveroo 1/5 · US Bad and liars Customer service: Unexperienced and bad customer service, from that one liars and unprofessional nationality
18. [R73] Deliveroo 1/5 · US Communication: One of the reasons we hate delivaro is the non- communication part. We cant amend anything related to our orders, nor can talk to the rider. Talabat is way much better than you guys
19. [R76] Deliveroo 1/5 · US Costumer service is bad: I ordered from starbucks and it was written 45 mins before that so i ordered after it passed that time i order to cancel it because it was late and the driver didnt arrived starbucks at that mean time they told me we cant cancel because the eta was 10:10 to 10:40 i think that what they said but when i ordered it was one eta 45 mins! It arrrived after one hour and they want
20. [R34] Favor 1/5 · US Horrible Customer Service: I’ve been over charged my original total is $25.55 and with a tip of $5.03 would make it $30.58 okay, so then I get charged $32.58 so they changed my tip amount this was yesterday 05/14/26 and today 05/15/26 the charges updated from $32.58 to $38.23 for what? I don’t even know and I’ve tried talking to 3 different customer service representatives and they’re no help or j
21. [R43] Favor 1/5 · US Needs a Class Action lawsuit: It is really grimy to lie to customers about final pricing on orders. Favor does this thing where they tell you check out what your final price is and they do an authorization charge for more than that, then after delivery you see you’re charged an extra $2+ that wasn’t for sure listed on the final page of checkout. When it happened the first time support made it seem
22. [R45] Favor 1/5 · US Worst food delivery app I’ve encountered: Gave me a random 20$ dollar credit and when I used it on a single item that was 25$ they tried to charge an extra 25 and then another 15 when that 25 was getting declined. When I complained they apologized and claimed it was mistake on their end and they payed what they said I owed because apparently I owe 40 dollars for a 25 dollar order that was covered