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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

FollowMyHealth® vs Personify Health

FollowMyHealth® 4.8★ · Free to download 65
Winner FollowMyHealth®
Personify Health 4.8★ · Free to download 55

FollowMyHealth is generally more reliable for core medical portal functions like viewing records and communicating with doctors, while Personify Health is better for employer-sponsored wellness programs despite frequent syncing and login issues.

Full reviews: FollowMyHealth® · Personify Health

FollowMyHealth serves as a direct patient portal for medical records and communication, though it struggles with consistent functionality and advanced features. Personify Health focuses on corporate wellness, offering activity tracking and rewards, but is plagued by persistent syncing problems and app instability.

Head to head

Core Functionality (Medical Records & Communication) edge: FollowMyHealth®R1R2R3R4
FollowMyHealth® FollowMyHealth is praised for providing access to medical records, appointments, and vitals, and for enabling communication with doctors R5R17. However, many users report significant issues viewing results, especially images, and a lack of functional links R1R2R4. Recent updates have reportedly removed the ability to message doctors or request refills for some users R3R13R18.
Personify Health Personify Health's core functionality revolves around tracking health activities and earning points, not direct medical record access or doctor communication. It offers information on health topics, diet, exercise, and monitors various health metrics .
Ease of Use & Navigation tieR4R10R21R25
FollowMyHealth® Users have mixed experiences with FollowMyHealth's ease of use. Some find it easy to use and understand R21R25, while others describe it as very difficult to navigate, confusing, and having a poor UI R4R32. Issues like pages disappearing during password resets also contribute to frustration R10.
Personify Health Personify Health receives some praise for being easy to navigate and use . However, a significant number of users find the UX clunky, with too many features crowding the space and requiring too many clicks . Some also report difficulty with basic functions like filtering workout options .
Reliability & Performance edge: FollowMyHealth®R7R16R22R28
FollowMyHealth® FollowMyHealth suffers from frequent technical problems, including the app not loading, crashing, or displaying error messages R16R22R28. Users report issues with signing in, connecting with providers, and messages not appearing R7. Some state the app 'used to work fine' but now 'sucks' .
Personify Health Personify Health is severely impacted by reliability issues, particularly with syncing data from wearables like Fitbit and Apple Health R63R67R69R72. Updates frequently break the app, leading to login problems, crashes, and blank screens .
Support & Notifications tieR6R18R24R32
FollowMyHealth® FollowMyHealth users report a lack of support or difficulty obtaining it, with some stating the support tab has no information R18R24R32. Response times for support can be very long R24. The app also lacks external notifications, requiring users to open the app to check for new messages R6.
Personify Health Personify Health's customer service is frequently criticized as terrible, unresponsive, and even argumentative . Users report waiting weeks for responses or receiving no help at all . However, one user did have a positive experience with a speedy resolution from support . The app also has issues with annoying, empty notifications .
Value & Features tieR2R5R14R17
FollowMyHealth® FollowMyHealth is valued for its convenience in accessing medical records, appointments, and communicating with doctors R5R14R17. However, some users complain about limited information, inability to see bills, and the lack of advanced features like viewing imaging files R2R18. One user was charged for the app, which is generally free .
Personify Health Personify Health is primarily used for employer-sponsored wellness programs, offering points and rewards for tracking health activities . Users appreciate the motivational aspect and variety of health information . However, some find the rewards minimal and the activities tedious or irrelevant . There are also complaints about the app forcing users to be on their phone excessively for points .
Pick FollowMyHealth® if

Pick FollowMyHealth if your primary need is a direct portal to view medical records, manage appointments, and communicate with your doctor, and if your healthcare provider specifically uses this system R5R17.

Pick Personify Health if

Pick Personify Health if your employer or organization uses it as part of a wellness program to track activities, earn points, and access general health information .

Evidence note: Both apps have a significant number of negative recent reviews despite high lifetime ratings, indicating a decline in user satisfaction or persistent issues. Personify Health's negative reviews heavily focus on syncing and login problems, while FollowMyHealth's concern core functionality and reliability.

Frequently asked

Can I view my test results and medical images on FollowMyHealth?
You can generally view written test results and other medical information on FollowMyHealth, but many users report difficulty viewing actual image files like MRIs or CT scans, with links often being non-functional or absent R1R2R4.
Does Personify Health sync with fitness trackers like Fitbit or Apple Health?
Personify Health is intended to sync with fitness trackers like Fitbit and Apple Health, but users frequently report persistent and severe issues with syncing, leading to lost data and points R63R67R69R72.
Is FollowMyHealth good for communicating with doctors?
FollowMyHealth can be good for communicating with doctors and staff for some users R14, but many recent reviews indicate issues with messaging functionality, including the inability to send or reply to messages, or doctors not appearing in the app R3R7R12R13.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] FollowMyHealth® 2/5 · US Can’t View Results: Well part of this is useful. You can request refills. You can make appointments. But viewing any results is iffy at best. There are instructions to “click on the link above to review results”. Except there usually is no link. Occasionally there is a link but no way to click it because it’s non-functional.
  2. [R2] FollowMyHealth® 4/5 · US It's very good; I’m just asking for this one improvement 🙏🏽: It’s an excellent app that works very well, but I would LOVE an update that allows opening and viewing the actual test result files (images), such as MRIs, CT scans, and X-rays, instead of just the written description.
  3. [R3] FollowMyHealth® 3/5 · US Needs bug fix update: Usually the app works like a charm, but today I was unable to renew any prescriptions and also unable to email doctor. Not sure what’s wrong, but would be nice if app support Would make it right again.
  4. [R4] FollowMyHealth® 1/5 · US Very difficult to use: Not easy to read or see documents, labs and imaging.
  5. [R10] FollowMyHealth® 2/5 · US Taking 6 digit passcode from email back to App has erased that page on App.: When going thru the Follow my Health App for a new password after completing new password-then you receive code back in email-then you go back to app and find out that page is gone. Very frustrating. I am working from my IPhone 13, my Follow my Health App is up to date. Pls fix!
  6. [R21] FollowMyHealth® 5/5 · US Not a bad app: Displays the information I need it to and easy to use. I couldn’t ask for more
  7. [R25] FollowMyHealth® 4/5 · US So far so good: Very easy to use and understand
  8. [R7] FollowMyHealth® 1/5 · US Worst app ever: The app does not work. It will not allow me to connect with my doctor, who doesn’t even show up in the list of providers even though he is affiliated with Northwell Health. His office sends me emails saying I have a new message but nothing is ever there. I have tried everything over the past few months, deleting my profile and signing in with a new email and password but nothing wo
  9. [R16] FollowMyHealth® 1/5 · US Can’t open: Can’t open
  10. [R22] FollowMyHealth® 1/5 · US Won’t download: App simply won’t download cannot rate it on anything else
  11. [R28] FollowMyHealth® 1/5 · US App does not load: I don’t know what is going on , but this app is not loading & crashing leaving me unable to access my records. Fix it !
  12. [R6] FollowMyHealth® 3/5 · US No notifications: I like what this app has to offer, but I am removing two stars because notifications outside of the app are not available. I have to actually open the app to see if there’s something new or if my doctors office has messaged me.
  13. [R18] FollowMyHealth® 1/5 · US Has limited information and no support: Can't see bills, can't send a message doesn't have your appointments can't get support you go to that tab and it has no information on how to obtain support. Needed to email the provider and messages is greyed out. Useless app.
  14. [R24] FollowMyHealth® 1/5 · US Constant Problems: Talk about constant problems & errors… too many to list. And when we contact “support”, the response is a minimum of a week, if not weeks later. Just now, I went to the support desk and it’s having technical difficulties and is unable to assist. #BeyondDisappointing
  15. [R32] FollowMyHealth® 1/5 · US Follow My Health: This app is absolutely terrible. It’s impossible to navigate, the support or help offered is really non existent and good luck to you if you really need to access your info. I get daily emails telling me my records have been updated, log in to see what has been added, but the answer is nothing. My doctor suggested me using it, I told him I did and it’s awful and he apologized and
  16. [R5] FollowMyHealth® 5/5 · US Working towards being healthy: This app helps me to check my meds, appt , and vitals. My goal is track to progress.
  17. [R14] FollowMyHealth® 5/5 · US Great app: Great for communication with my doctor
  18. [R17] FollowMyHealth® 5/5 · US Helpful & convenient!: This is perfect to be able to see your medical records and all info for appointments, and more in a quick, private way.
  19. [R63] Personify Health 3/5 · US Sync function: Steps do not sync despite manual device synchronization
  20. [R67] Personify Health 1/5 · US 6200 steps behind: The tracker app matches the tracker, but this useless app refuses to update.
  21. [R69] Personify Health 3/5 · US Issues with logging in and steps don’t update: Log-in on app stopped working but it works when logging in with same credentials on website. Problem is that steps aren’t updating from my Apple Watch since the app doesn’t work.
  22. [R72] Personify Health 3/5 · US Sync Issues: Hasn’t synced with my Fitbit in days, I lose out on points for not consistently connecting and there are points I don’t get at all unless there’s a sync. The occasional not syncing until I reconnect (or attempt to) has been an issue for years. I will update my review when the app connects properly.
  23. [R12] FollowMyHealth® 3/5 · US Messages: Needs a way to reply back to a message
  24. [R13] FollowMyHealth® 2/5 · US Inconsistent: App has gotten pretty bad lately. No option to reply to messages, send a message or request a refill. I have to waste time calling the MD office. Not good

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store