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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

FollowMyHealth®

60
User verdict / 100 High confidence Divided

FollowMyHealth is a widely used patient portal app that offers convenient access to medical records and communication with healthcare providers, but recent updates have introduced significant usability issues and bugs, particularly with viewing results, messaging, and login functionality.

4.8★ lifetime (112,040) Free to download since 2012 by Allscripts Healthcare Solutions, Inc. updated 0.8 mo ago recent negative 12% 120 reviews across 1 regions
Access to Information Communication Features Login & Stability Notifications Provider Connection
5★194
4★19
3★8
2★6
1★23
recent reviews across 1 regions, vs the 4.8★ lifetime average

FollowMyHealth is a medical app designed to help users manage their health information, including appointments, medications, and lab results, and facilitate communication with doctors. While many users find it helpful for accessing records and messaging providers, a notable portion of recent reviews highlight critical bugs and inconsistencies that hinder core functionalities.

What users like

  • Provides easy access to medical records, lab results, and visit summariesR6R22R33R38
  • Facilitates communication with doctors and healthcare staffR21R37R47R48
  • Helps track medications, appointments, and health progressR6R35R78R81
  • Generally considered user-friendly and easy to navigate by someR24R26R39R43

What users complain about

  • Frequent issues with viewing test results and documents, often due to missing or non-functional linksR1R2R5R187
  • Messaging functionality is inconsistent, with users unable to send or reply to messages after updatesR7R10R12R13
  • Significant login and access problems, including password resets failing and accounts not being recognizedR4R8R17R82
  • Notifications are unreliable; users receive alerts for new messages but find nothing new in the appR3R19R20R66
  • Difficulty finding or connecting with specific doctors or providers within the appR3R13R40
  • Poor user interface and limited features, such as inability to filter results or sync data to Apple HealthR18R144R187R194
  • Lack of responsive customer support and frequent technical difficulties with the support system itselfR15R20R96R215
  • Some users report being unable to book appointments or request refills through the appR7R10R148

Latest update · v2026.06.17

What the developer says changed (the verdict above weighs this against what reviewers report):

Thanks for using FollowMyHealth! This update includes further improvements and bug fixes.

Recurring themes

Access to Information mixed
Many users appreciate the ability to view lab results, visit summaries, and medical records easily. However, a significant number report issues with viewing specific results, particularly images, or finding that links to results are non-functional.R1R2R5R22
Communication Features mixed
The app is praised by many for enabling quick and easy communication with doctors and nurses. Conversely, a common complaint, especially after recent updates, is the inability to send or reply to messages, request refills, or find the messaging option.R7R10R12R13
Login & Stability negative
A recurring issue in recent reviews is difficulty with logging in, including problems with password resets, facial recognition, and the app not recognizing accounts. Some users also report the app failing to load, crashing, or getting stuck during the login process. The developer's notes mention 'bug fixes,' but these login issues persist.R4R8R17R82
Notifications negative
Users frequently report receiving notifications (texts or emails) about new messages or updates, but upon opening the app, they find no new information. This inconsistency leads to frustration and a lack of trust in the notification system.R3R19R20R66
Provider Connection mixed
While some users successfully connect with their doctors and manage appointments, others struggle to find their providers in the app, even when they are affiliated with the system.R3R6R13R35

Who it's for

This app is for individuals whose healthcare providers use FollowMyHealth as their patient portal and who prioritize having a digital record of their medical information and a direct line of communication with their care team R22R47. It may be less suitable for users who require consistent, bug-free functionality for critical tasks like messaging or viewing results, or who are easily frustrated by technical issues and unresponsive support R1R7R15R82.

Evidence note: The recent reviews show a significant number of negative experiences, particularly regarding bugs and functionality issues, which contrasts with the high lifetime rating. This suggests a recent decline in user satisfaction or an increase in technical problems that were not present in earlier versions. The developer's notes are generic and do not specifically address the widespread issues reported.

Frequently asked

Can I view my test results and medical documents in the FollowMyHealth app?
Yes, the app is designed to allow you to view test results, lab reports, and visit summaries, with many users finding this feature helpful R22R38. However, some recent reviews indicate frequent problems, such as missing or non-functional links for results, and difficulty viewing imaging files like MRIs or X-rays R1R2R5.
Does FollowMyHealth allow me to message my doctor?
Yes, the app is intended to facilitate communication with your doctor and their staff, and many users praise it for quick responses and easy messaging R21R37R47. However, several recent reviews report that the option to send or reply to messages is often unavailable or greyed out, especially after updates R7R10R12R13.
Are there issues with logging into the FollowMyHealth app?
Yes, many recent users report significant problems with logging into the app, including issues with password resets, facial recognition failures, and the app not recognizing their accounts R4R82R96. Some also experience the app failing to load or crashing upon opening R8R17.
Does the app provide reliable notifications for new messages or updates?
No, notifications from FollowMyHealth are frequently reported as unreliable; users often receive text or email alerts about new messages or updates, but when they open the app, there is no new information to be found R3R19R20R66.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R6] 5/5 · US Working towards being healthy: This app helps me to check my meds, appt , and vitals. My goal is track to progress.
  2. [R22] 5/5 · US Helpful & convenient!: This is perfect to be able to see your medical records and all info for appointments, and more in a quick, private way.
  3. [R33] 5/5 · US Records at your fingertips: This is extremely helpful to be able to see exactly what is going on with yourself and the people you care about
  4. [R38] 5/5 · US Very resourceful: I love having the ability to go back and see my lab results, past surgeries date etc…
  5. [R21] 5/5 · US Great app: Great for communication with my doctor
  6. [R37] 5/5 · US Great health app!: I really like the data available to review and capabilities of the FollowMyHealth app my doctor uses. I’m able to send messages to my doctor or the staff, which I appreciate.
  7. [R47] 5/5 · US Communication: I love follow my health because I can get on and see my test results EASILY! I also really like that I can communicate with my Dr. and know that I am going to get a quick response! This is a GREAT app!!!
  8. [R48] 4/5 · US Helpful: Easy way to communicate with Doctors when you need to.
  9. [R35] 5/5 · US Easy to keep track of health: This app keeps me updated with my doctors information test you name it. Reminds me of my appointments and schedules. Can’t beat it. Very helpful.
  10. [R78] 5/5 · US Easy!: What was once difficult is now easy! It took a long time to get FMH to work for me, but now it’s quick! I can open the Patient Portal and send/read messages, see my appointments, and review reports.
  11. [R81] 5/5 · US Es genial: Es genial la aplicación me permite llevar el Control de mis consultas
  12. [R24] 5/5 · US Not a bad app: Displays the information I need it to and easy to use. I couldn’t ask for more
  13. [R26] 4/5 · US So far so good: Very easy to use and understand
  14. [R39] 5/5 · US Seems easy to use so far: I like the app
  15. [R43] 5/5 · US Easy to use: I like the ease of use of this app. I hope more of my providers enroll it’s handy.
  16. [R1] 2/5 · US Can’t View Results: Well part of this is useful. You can request refills. You can make appointments. But viewing any results is iffy at best. There are instructions to “click on the link above to review results”. Except there usually is no link. Occasionally there is a link but no way to click it because it’s non-functional.
  17. [R2] 1/5 · US Very difficult to use: Not easy to read or see documents, labs and imaging.
  18. [R5] 4/5 · US It's very good; I’m just asking for this one improvement 🙏🏽: It’s an excellent app that works very well, but I would LOVE an update that allows opening and viewing the actual test result files (images), such as MRIs, CT scans, and X-rays, instead of just the written description.
  19. [R187] 3/5 · US Needs work: Limited value: can’t see test results over time, message,see bills, needs import of test data.
  20. [R7] 2/5 · US Inconsistent: App has gotten pretty bad lately. No option to reply to messages, send a message or request a refill. I have to waste time calling the MD office. Not good
  21. [R10] 3/5 · US Needs bug fix update: Usually the app works like a charm, but today I was unable to renew any prescriptions and also unable to email doctor. Not sure what’s wrong, but would be nice if app support Would make it right again.
  22. [R12] 1/5 · US Has limited information and no support: Can't see bills, can't send a message doesn't have your appointments can't get support you go to that tab and it has no information on how to obtain support. Needed to email the provider and messages is greyed out. Useless app.
  23. [R13] 2/5 · US Can’t message anymore since update: The app was great. No longer so. My wife’s doc no longer shows up on her app and mine won’t let me message
  24. [R4] 2/5 · US Taking 6 digit passcode from email back to App has erased that page on App.: When going thru the Follow my Health App for a new password after completing new password-then you receive code back in email-then you go back to app and find out that page is gone. Very frustrating. I am working from my IPhone 13, my Follow my Health App is up to date. Pls fix!
  25. [R8] 1/5 · US Can’t open: Can’t open
  26. [R17] 1/5 · US App does not load: I don’t know what is going on , but this app is not loading & crashing leaving me unable to access my records. Fix it !
  27. [R82] 1/5 · US Used to work fine. It sucks now: I can’t sign in using any method. Facial recognition- nope. Alternative apple sign in nope. Reset password. I have done this several times very carefully and can’t get the passwords don’t match to turn off I’m positive they match Now I keep getting the message that you don’t recognize my account. I went through this last month for over a week. Finally had succe
  28. [R3] 1/5 · US Worst app ever: The app does not work. It will not allow me to connect with my doctor, who doesn’t even show up in the list of providers even though he is affiliated with Northwell Health. His office sends me emails saying I have a new message but nothing is ever there. I have tried everything over the past few months, deleting my profile and signing in with a new email and password but nothing wo
  29. [R19] 3/5 · US No notifications: I like what this app has to offer, but I am removing two stars because notifications outside of the app are not available. I have to actually open the app to see if there’s something new or if my doctors office has messaged me.
  30. [R20] 1/5 · US Follow My Health: This app is absolutely terrible. It’s impossible to navigate, the support or help offered is really non existent and good luck to you if you really need to access your info. I get daily emails telling me my records have been updated, log in to see what has been added, but the answer is nothing. My doctor suggested me using it, I told him I did and it’s awful and he apologized and
  31. [R66] 4/5 · US Notification issue: When I get text notification about a „Follow My Health „ update, the website does not highlight issue I’m supposed to see (commonly)
  32. [R40] 1/5 · US Awful: My primary doctor, his clinic, and other doctors do not show up in app when using search function, no past or future appointments show, when calling primary doctors location I can’t talk directly to them anymore. Calls are handled via SEMG and often there is poor communication between them. The call always directs you to go to patient portal, which is this app and the website, both useless.
  33. [R18] 1/5 · US Horrible: Very hard to navigate
  34. [R144] 1/5 · US Awful UI, limited Apple Health sync: 1. The UI is awful. There’s no way of filtering test results by name or date or anything, it’s one huge list of the complete history you have to scroll through. The web UI is just as bad. 2. And they don’t even allow syncing things /to/ Apple Health, it only supports syncing data from Apple Health, so you’re locked into their app.
  35. [R194] 3/5 · US Healthcare app: Better than most, but can be confusing in some areas. It appears to ask the same information in different areas.
  36. [R15] 1/5 · US Constant Problems: Talk about constant problems & errors… too many to list. And when we contact “support”, the response is a minimum of a week, if not weeks later. Just now, I went to the support desk and it’s having technical difficulties and is unable to assist. #BeyondDisappointing
  37. [R96] 1/5 · US Unusable: With my correct password and user name I get nothing but messages like “sorry something’s gone wrong” with no next step to help. Using the contact form the same thing happens. And no one answers the phone number provided. Completely useless. Im waiting for important information thats posted to my account that I can’t access. This app is a joke and the company obviously doesn’t want to h
  38. [R215] 1/5 · US Providers/customers service: Poor response customer service with broken English and too big of a hurry to talk do not listen. They in rage me. Message are noting after 3/27/2026 and I’m not get very important and timely message
  39. [R148] 2/5 · US No option to book an appointment: I have been trying to reach out to someone in regard to the option to book an appointment. Having gone through the instructions it shows that it should be a “plus” sign in the appointment tab or on the desktop the appointment option is at the top. I see neither in the app or on the website. So, it’s not allowing me to create a new appointment. I called my provider

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store