Personify Health
Personify Health is a comprehensive health and wellness app, often provided through employers, that offers a wide range of tracking and motivational features, but recent updates have severely impacted its functionality, leading to widespread issues with syncing, login, and overall app stability.
Personify Health is designed to help users track various health metrics, participate in challenges, and earn rewards, with many appreciating its motivational aspects and broad content. However, recent updates have introduced significant problems, including frequent crashes, syncing failures with other devices, and login difficulties, frustrating many users who rely on the app for employer-sponsored wellness programs.
What users like
- Offers comprehensive health tracking across various metrics like movement, diet, sleep, and blood pressure.R2R7R19
- Provides motivational tools and rewards, often linked to employer wellness programs, encouraging healthy habits.R4R6R15R40
- Easy to navigate and use when functioning correctly.R9R20R130
- Includes educational content, health tips, and exercise videos.R1R2R133R152
What users complain about
- Frequent and severe issues with syncing data from external devices like Apple Health, Fitbit, and Max Buzz.R5R11R14R21
- Recent updates have caused widespread app instability, including crashes, blank screens, and inability to load content.R41R42R47R48
- Users frequently experience login issues, with credentials working on the website but not in the app.R53R66R67R69
- Customer service is often reported as poor, unresponsive, or unhelpful.R17R25R34R36
- The app's user experience can be clunky, cluttered, and slow, requiring too many clicks for basic operations.R10R27R150R176
- Updates often break existing functionality, leading to a cycle of issues and fixes.R30R35R37R49
- Some users find the content or reward system unengaging or not well-suited for their specific health goals.R8R16R32R133
- Accessibility issues reported for Voiceover users.R13
Latest update · v3.276.1
What the developer says changed (the verdict above weighs this against what reviewers report):
Personify Health provides everything you need to support your health, all in one place. We update our app regularly. This release includes bug fixes and performance improvements.
Recurring themes
Who it's for
This app is for individuals whose employers offer it as part of a wellness program, especially those motivated by points and rewards for tracking health activities R2R15R44. It is not for users seeking a reliable, bug-free health tracker that consistently syncs with popular devices, as recent updates have severely compromised these functions R5R14R27R35.
Evidence note: The recent reviews skew heavily negative, focusing on critical bugs and performance issues. While the lifetime rating is high, the recent sentiment indicates a significant decline in user experience, suggesting the app's trajectory is currently negative.
Frequently asked
Does Personify Health sync with other fitness trackers like Apple Watch or Fitbit?
Are there issues with logging into the Personify Health app?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R2] Personify Health app is so comprehensively health helpful!: Monitors movement of all kinds and anything you need to meet your healthcare goals including, diet with recipes tailored to the way you wish to eat, weight, blood pressure, blood sugar, sleep, rest and recovery, financial, exercise videos for any level, yearly eye exam, dental, well visit and much more and I get to earn points for it all
- [R7] Let’s get physical: I’m going to look for more options for keeping my body healthy and clean thanks again for Personify
- [R19] Supportive App: Health Tracker for daily life.
- [R4] Motivational: Engaging
- [R6] pCT: Make me move more around the day
- [R15] Keeps me accountable: This company benefit supports my health and wellness journey.
- [R40] Thank you !: Greatest motivational app ever invented !
- [R9] So easy to use!: Easy to navigate!
- [R20] Best health App EVER: Love the variety and ease of navigation!
- [R130] Simple, Effective, and keeps me consistent: I’ve been using the Personify app to track my daily habits, and it’s honestly been such a helpful tool for staying consistent. I love how simple and clean the layout is, it makes it easy to check in every day without feeling overwhelmed. It’s really helped me stay accountable, especially on days when motivation is low. Seeing my progress builds momentum
- [R1] It’s full of great information on so many topics such as health, diversity, exercises and a lot more: I love it
- [R133] Lots of good tips!: This app works pretty good in giving you tips and advice to be healthier. A big problem is the videos just go at one speed. It would be amazing if one could speed them up such as 2x speed. As it is, they go too slow, so I refuse to watch them.
- [R152] Great app: Excellent tips
- [R5] Sync function: Steps do not sync despite manual device synchronization
- [R11] 6200 steps behind: The tracker app matches the tracker, but this useless app refuses to update.
- [R14] Frustrated: After an update supposedly to “fix bugs” the app stops syncing with my Fitbit. This continues to be an issue after multiple updates. The app never accurately pull in my sleep score or active minutes 😡
- [R21] connectivity issues: this app does not stay connected to the apple health app
- [R41] When it works it’s great: The app frequently breaks with the last few app updates requiring an uninstall and reinstall to fix.
- [R42] What is with all the issues: The app keeps crashing or not loading lately. There have been multiple updates in the last few weeks and it still isn’t working!
- [R47] Not loading: The app lacks something and won’t load I have to delete it and re add it to my apps
- [R48] App does not function: Literally nothing works?
- [R53] Issues with logging in and steps don’t update: Log-in on app stopped working but it works when logging in with same credentials on website. Problem is that steps aren’t updating from my Apple Watch since the app doesn’t work.
- [R66] Horrible Experiences: I have used this app for several years and have found it to be very inconsistent. I have to contact customer support at least twice a year. As of now my app is all but dead. I logged out because that’s what I was told to do. I also deleted the app and re-installed it several times and it won’t even let me log in now. It states my info is incorrect and I know I have the r
- [R67] Broken!: They never test anything. Can’t login to app. Ever since they updated it worked for one day. Their support is a joke. I will be recommending to my company to look for other alternatives in the future. Anyone that uses it daily knows it’s always riddled with quirks and bugs.
- [R69] Not working at all: 4/14/26 - The update that was released today fixed the mobile app login issue. 👍 4/13/26 - App was just blank inside. It showed the word Rewards on top but nothing else. I deleted the app and reinstalled. I can’t log in. It says please enter a valid username or password. When I click on forgot password, it says error. Something went wrong. Please try again. However, I can log
- [R17] Horrible Customer Service: Customer service is terrible and the supervisor was argumentative when I had an issue.
- [R25] Poor Customer Service: After several emails, I still have not received a response. The app is garbage and they’re not interested in fixing it.
- [R34] Does Not Work Well With Any Major Platform: I have tried to get this to work with Apple Health, MyFitnessPal, Strava and more. Auto-syncing is unreliable, customer service is curt and dismissive, and I will be pushing my employer to find another app solution for our employee health program.
- [R36] Doesn’t work: My job uses this app and it doesn’t work. I’ve been locked out for weeks and no way to access them besides their form online and no one responds. It also had a lot of glitches and limitations. It doesn’t record an accurate amount of steps from workouts that you’ve done.
- [R10] App perf revision still needs: The client app responds slow and sometimes asynchronous result. Your execution does not apply to the score immediately. The support agent said I could use Desktop version. This is the known issue. It’s been years with this problem and reported a few times. The app has rooms to improve for those basic operations.
- [R27] Can’t do the basics: Not sure how this app gets 4.8 stars. It doesn’t support the basic functionality of syncing with a relatively new Fitbit, issues initially connecting and it takes hours for data to sync. Feature to add steps manually doesn’t work. UX on the homescreen leaves a lot to be desired.
- [R150] It’s okay: Been using this app for years because my employer ties my health insurance costs to points. UX is clunky. Too many features crowd the space and too many clicks to get where you need. App is often slow and buggy as well.
- [R176] Running Slow: App has been running very slow lately…painful to use!
- [R30] Frustrating!: Every time there is an update my stats stop syncing - and I lose the money I would have earned from my health insurance! Make the experience seamless rather than annoying!
- [R35] As usual- Last update- iOS not working: App update done on 4/11/26 broke the app on IOS. This is a reoccurring problem. Developers need to resolve. Every time I log in I have to reconnect my heath apps. EVERY. SINGLE. TIME. Please fix it
- [R37] Terrible App QC: Updates constantly break the app. 2 weeks ago no one could log into the app. It was down a few days until a fix was released. The app updated 2 days ago and now manual workout logs do not add points. Please test before you release new versions!
- [R49] So buggy: Why is the app so buggy all the time??!! Literally have to update manually every week. It’s very frustrating and annoying.
- [R8] Horrible: What a waste of time. Hard to use. Useless information. Only reason I use is corporate money contributions. All DEI people.
- [R16] Terrible: Want to work out? Not here. Make you watch terrible videos for points to get a few bucks of your own health insurance money back via gift cards. Have to daily check in for points. 5 mile run 10 pts. Reading a daily note-get plenty of rest-20 pts. Wow sage advice. 15000 points for 15 bucks in a gift card. Terrible app, terrible optimization, terrible rewards. Gutter trash.
- [R32] Only use this because I have to: My employer requires this to track activities. Some features are nice. Some of the app feels cobbled together. Some of the suggestions in the “Daily Cards” are dumb or even just wrong. Because I selected “womens issues” today’s card was about weaning from breast milk. I am 55! There is no way to provide feedback on some of these suggestions other than well, here.
- [R13] Frustrating for Voiceover users: The latest updates have made completing daily tracking more difficult for Voiceover users by the way that they are laid out and by the apps persistent jumping back to the top of the list forcing me to have to repeatedly scroll through to find what needs attention. Also, I can find no way to print out the Biometric Screening form to take to my doctor for completion.
- [R94] Log in issues: I used to love this app, now there is always an issue logging in. I can get just fine on the web. The point in the app is to make it easier to complete tasks and that’s not happening.
- [R44] Great app: Great for keeping track of healthy habits & even creating new habits. Love that I earn rewards for things I do every day. (Walking, eating, sleeping, etc.)
- [R165] Good idea: For folks who are complaining about challenges in redeeming your points from the personify store, just get a gift card and get the item outside the store. It’s not a big deal. It’s a positive way to stay healthy and get rewarded for good habits. It’s a win win.
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store