Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

FollowMyHealth® vs Teladoc Health

FollowMyHealth® 4.8★ · Free to download 55
Winner Teladoc Health
Teladoc Health 4.8★ · Free to download 70

Teladoc Health is the better choice for immediate telehealth consultations and a generally smoother user experience, despite some app glitches, while FollowMyHealth® struggles with consistent functionality and provider connectivity.

Full reviews: FollowMyHealth® · Teladoc Health

Teladoc Health excels in providing quick access to doctors for consultations and prescriptions, though users report occasional app freezes and issues with specific features like food diaries. FollowMyHealth®, while praised for its ability to track health information and communicate with doctors, suffers from significant and frequent problems with viewing results, messaging, and overall app reliability.

Head to head

Features edge: Teladoc HealthR1R2R4R5
FollowMyHealth® FollowMyHealth® allows users to check medications, appointments, and vitals, and view medical records and lab results, but many users report difficulty viewing actual test result files like MRIs or CT scans R1R2R4R5. The app also enables communication with doctors and staff , but recent updates have reportedly removed the ability to reply to messages, send new messages, or request refills for some users R12R13R18R20.
Teladoc Health Teladoc Health primarily offers quick access to doctors for consultations, prescriptions, and mental health support . It also includes features like a food diary and device connectivity for blood pressure and weight, but these often have issues with saving data or displaying correctly R63.
Ease of Use edge: Teladoc HealthR4R7R10R21
FollowMyHealth® Many users find FollowMyHealth® difficult to navigate and read documents R4R32. There are frequent complaints about login issues, such as passwords not matching or the app not recognizing accounts R10. Some users also report that their doctors or appointments do not show up in the app R7. However, other users describe it as easy to use and understand R21.
Teladoc Health Teladoc Health is often praised for being easy to use for scheduling and attending appointments, especially for urgent needs . However, many users experience significant frustration with the app's interface, reporting it as glitchy, freezing frequently, and requiring constant re-entry of medical history or password changes R82.
Reliability tieR1R3R6R7
FollowMyHealth® FollowMyHealth® users report frequent and severe reliability issues, including the app not working, crashing, not loading, or displaying blank pages R3R7. Specific functions like renewing prescriptions, emailing doctors, or viewing results often fail R1R3R13. Some users also complain about not receiving notifications or emails about new messages R6R7R32.
Teladoc Health Teladoc Health also has significant reliability problems, with users frequently encountering error messages like "something went wrong," "server error," or "unavailable at this time" . The app is described as glitchy, freezing, and crashing, leading to missed appointments or inability to access services R81.
Price/Value edge: Teladoc HealthR1R13R18R24
FollowMyHealth® FollowMyHealth® is free to download, but one user reported being charged for the app, which they disliked . The app's value is diminished by its frequent functionality issues and poor support R1R13R18R24.
Teladoc Health Teladoc Health is free to download, but users pay for consultations. Some users feel it's not worth the money due to unprofessional practitioners or services not meeting expectations . There were also complaints about being charged for services that were expected to be free or covered by insurance, such as a scale . However, many find it a valuable and convenient way to get quick medical care, saving time and effort .
Support tieR18R24R32R63
FollowMyHealth® Users report that FollowMyHealth® offers limited or non-existent support, with one user stating there's no information on how to obtain support within the app R18R32. When support is contacted, responses can take weeks, and the support desk itself can experience technical difficulties R24.
Teladoc Health Teladoc Health users report needing to contact customer service for issues like resetting accounts or adding payment methods R89. While some users mention tech support for device issues R63, there are no direct reviews praising the quality or responsiveness of Teladoc's app support.
Pick FollowMyHealth® if

You need an app primarily for tracking your health progress, medications, and appointments, and your healthcare provider specifically uses FollowMyHealth® and you are willing to tolerate significant app inconsistencies and potential lack of direct messaging capabilities R5.

Pick Teladoc Health if

You prioritize quick, on-demand virtual doctor visits for general medical concerns, prescriptions, or mental health support and are comfortable with a telehealth model, even if the app itself can be glitchy .

Evidence note: Both apps have a high lifetime rating, but recent reviews for both are heavily skewed negative, indicating significant ongoing issues. Teladoc Health has a much larger volume of reviews, which might contribute to a broader range of reported issues. The free-to-download nature of both apps means that negative reviews often stem from friction with the service or app functionality, rather than direct payment issues, though Teladoc does have complaints about unexpected charges for consultations or devices .

Frequently asked

Can I view my medical records and test results on FollowMyHealth®?
Yes, FollowMyHealth® is designed to allow users to view medical records, lab results, and appointment information, but many users report significant difficulty opening or viewing actual test result files like MRIs or CT scans, and often find links to results non-functional or missing R1R2R4R17.
How reliable is the Teladoc Health app for appointments?
While Teladoc Health is praised for quick appointment scheduling and access to doctors, the app itself is frequently reported as glitchy, freezing, crashing, and causing users to miss appointments due to technical issues R81R82R89R93.
Do these apps allow communication with doctors?
FollowMyHealth® is intended to facilitate communication with doctors and staff, but recent updates have reportedly removed the ability for some users to reply to messages, send new messages, or request refills R12R13R18R20. Teladoc Health primarily focuses on live consultations rather than ongoing messaging, with users interacting directly with providers during scheduled telehealth visits .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] FollowMyHealth® 2/5 · US Can’t View Results: Well part of this is useful. You can request refills. You can make appointments. But viewing any results is iffy at best. There are instructions to “click on the link above to review results”. Except there usually is no link. Occasionally there is a link but no way to click it because it’s non-functional.
  2. [R2] FollowMyHealth® 4/5 · US It's very good; I’m just asking for this one improvement 🙏🏽: It’s an excellent app that works very well, but I would LOVE an update that allows opening and viewing the actual test result files (images), such as MRIs, CT scans, and X-rays, instead of just the written description.
  3. [R4] FollowMyHealth® 1/5 · US Very difficult to use: Not easy to read or see documents, labs and imaging.
  4. [R5] FollowMyHealth® 5/5 · US Working towards being healthy: This app helps me to check my meds, appt , and vitals. My goal is track to progress.
  5. [R7] FollowMyHealth® 1/5 · US Worst app ever: The app does not work. It will not allow me to connect with my doctor, who doesn’t even show up in the list of providers even though he is affiliated with Northwell Health. His office sends me emails saying I have a new message but nothing is ever there. I have tried everything over the past few months, deleting my profile and signing in with a new email and password but nothing wo
  6. [R10] FollowMyHealth® 2/5 · US Taking 6 digit passcode from email back to App has erased that page on App.: When going thru the Follow my Health App for a new password after completing new password-then you receive code back in email-then you go back to app and find out that page is gone. Very frustrating. I am working from my IPhone 13, my Follow my Health App is up to date. Pls fix!
  7. [R21] FollowMyHealth® 5/5 · US Not a bad app: Displays the information I need it to and easy to use. I couldn’t ask for more
  8. [R3] FollowMyHealth® 3/5 · US Needs bug fix update: Usually the app works like a charm, but today I was unable to renew any prescriptions and also unable to email doctor. Not sure what’s wrong, but would be nice if app support Would make it right again.
  9. [R6] FollowMyHealth® 3/5 · US No notifications: I like what this app has to offer, but I am removing two stars because notifications outside of the app are not available. I have to actually open the app to see if there’s something new or if my doctors office has messaged me.
  10. [R13] FollowMyHealth® 2/5 · US Inconsistent: App has gotten pretty bad lately. No option to reply to messages, send a message or request a refill. I have to waste time calling the MD office. Not good
  11. [R18] FollowMyHealth® 1/5 · US Has limited information and no support: Can't see bills, can't send a message doesn't have your appointments can't get support you go to that tab and it has no information on how to obtain support. Needed to email the provider and messages is greyed out. Useless app.
  12. [R24] FollowMyHealth® 1/5 · US Constant Problems: Talk about constant problems & errors… too many to list. And when we contact “support”, the response is a minimum of a week, if not weeks later. Just now, I went to the support desk and it’s having technical difficulties and is unable to assist. #BeyondDisappointing
  13. [R32] FollowMyHealth® 1/5 · US Follow My Health: This app is absolutely terrible. It’s impossible to navigate, the support or help offered is really non existent and good luck to you if you really need to access your info. I get daily emails telling me my records have been updated, log in to see what has been added, but the answer is nothing. My doctor suggested me using it, I told him I did and it’s awful and he apologized and
  14. [R63] Teladoc Health 3/5 · US One person only: I like the devices. They are easy to setup. I don’t care for this app. If anyone else uses the device connected to your app then their data ends up in you. Annoying. There’s some adjustment that can be made for the data associated with the scale but tech support there’s no way to remove the data associated with the blood pressure. This should be an easy task to have multipl
  15. [R17] FollowMyHealth® 5/5 · US Helpful & convenient!: This is perfect to be able to see your medical records and all info for appointments, and more in a quick, private way.
  16. [R81] Teladoc Health 3/5 · US Update feedback: Just letting you guys know after the most recent update the app won’t show me upcoming visits and crashes
  17. [R82] Teladoc Health 2/5 · US this app is HORRIBLE: this app is absolutely a nightmare. It is the glitches thing I’ve ever used. It’s always freezing. I get error messages when I try to do important things sometimes I can’t see my provider. Sometimes the provider can’t see me and you would think with all these updates that it would change, but it doesn’t. Unfortunately, I do have to use this app, but it is a very dreadful expe
  18. [R89] Teladoc Health 1/5 · US Too many issues: App wasn’t working, had to call and go through every detail around resetting my account. They had to like reset it to my “new” insurance which hasn’t changed in 10years. Million questions for my daughter on the app before they would see her. Could have gone to urgent care. Wasn’t always like this. Simple guys. Touch the app, it opens, Face ID, request appointment. That’s your va
  19. [R93] Teladoc Health 1/5 · US Absolute trash whoever made it should be fired the glitches in here are crazy: Absolute trash whoever made it should be fired the glitches in here are crazy I dropped out of computer science school and I could have done better
  20. [R12] FollowMyHealth® 3/5 · US Messages: Needs a way to reply back to a message
  21. [R20] FollowMyHealth® 2/5 · US Can’t message anymore since update: The app was great. No longer so. My wife’s doc no longer shows up on her app and mine won’t let me message

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store