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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

FollowMyHealth® vs MyChart

FollowMyHealth® 4.8★ · Free to download 55
Winner MyChart
MyChart 4.6★ · Free to download 70

MyChart is generally a more reliable and feature-rich option for managing healthcare, despite some navigation and login frustrations, while FollowMyHealth® struggles with consistent functionality and support.

Full reviews: FollowMyHealth® · MyChart

MyChart offers a more comprehensive and generally reliable platform for managing appointments, medications, and test results, though some users find its interface confusing. FollowMyHealth® provides similar features but is plagued by frequent bugs, login issues, and poor customer support, making it less dependable.

Head to head

Features and Information Access edge: MyChartR1R2R4R5
FollowMyHealth® FollowMyHealth® allows users to check medications, appointments, and vitals, and view lab results and past medical information R5. However, many users report issues viewing test results, with non-functional links or missing content R1R4. Some also note the inability to open image files like MRIs R2 or access bills R18.
MyChart MyChart is praised for providing access to appointments, medications, lab results, provider notes, and billing information all in one place R92. Users appreciate being able to review test results without waiting for doctor communication R80. Some users, however, struggle to find specific items like itemized receipts or old results after getting a new phone .
Ease of Use and Navigation tieR4R21R25R26
FollowMyHealth® Some FollowMyHealth® users find the app easy to use and understand R21R25. Conversely, a significant number describe it as very difficult to use, hard to read, confusing, and impossible to navigate R4R26R32. Issues include a lack of filtering for test results and a poor user interface .
MyChart MyChart is often described as user-friendly and easy to navigate, making it simple to find information and manage healthcare . However, a substantial portion of users find the app confusing, hard to navigate, and not self-explanatory . Some mention an archaic and chaotic user interface that needs updates .
Communication and Appointments edge: MyChartR1R3R5R7
FollowMyHealth® FollowMyHealth® allows users to request refills, make appointments, and message doctors R1R5. However, many recent reviews indicate a loss of messaging capabilities, inability to send messages, or doctors not appearing in the provider list R3R7R13. Some also report issues with booking new appointments .
MyChart MyChart is highly valued for its ability to facilitate communication with doctors, send messages, and manage appointments R68R92. Users find it easy to contact providers and receive reminders R92. However, some users report difficulty sending messages due to limited categories , unresponsiveness from staff , or issues with scheduling appointments .
Reliability and Performance edge: MyChartR2R3R10R15
FollowMyHealth® While some users state FollowMyHealth® works well R2R15, a significant number report constant problems, errors, and glitches. Issues include the app not loading, crashing, or being unable to sign in R10R28. Users also experience issues with features like prescription renewals and emailing doctors not working R3.
MyChart MyChart is generally seen as reliable, with some users stating it never crashes and updates in real-time . However, many reviews mention frequent glitches, such as the app kicking users off, having trouble connecting to the server, or constantly logging out . Some also note slow performance, especially when confirming attendance at hospitals .
Support and Account Management edge: MyChartR10R18R24R32
FollowMyHealth® FollowMyHealth® users frequently complain about non-existent or poor support, with responses taking weeks or the support desk itself having technical difficulties R18R24R32R46. Issues with account management include difficulty with password resets and the app not recognizing accounts R10R42.
MyChart MyChart users face frustrations with login processes, particularly with multi-factor authentication (MFA) codes being required even with Face ID . Some also report difficulties linking multiple MyChart accounts or setting up accounts for minors . There are no specific mentions of direct app support issues, but general communication failures are noted .
Pick FollowMyHealth® if

you are confident your healthcare provider's implementation of FollowMyHealth® is stable and you primarily need basic access to appointments, medications, and some test results, as some users find it easy to use R21R25.

Pick MyChart if

you need a more robust and generally reliable platform for comprehensive healthcare management, including detailed records, communication with doctors, and appointment scheduling, and are willing to navigate occasional login or interface quirks R68.

Evidence note: FollowMyHealth® has a higher lifetime rating but a significant number of recent reviews highlight severe functionality issues, suggesting a decline in performance or user experience. MyChart, despite a slightly lower lifetime rating, appears to offer more consistent core functionality, though it also has its share of user frustrations.

Frequently asked

Can I view test results and medical images on these apps?
MyChart generally allows users to view test results and provider notes, often updating in real-time R80R92. FollowMyHealth® users report frequent issues viewing results, with non-functional links or missing content, and some cannot open image files like MRIs R1R2.
Is it easy to communicate with my doctor through these apps?
MyChart is highly praised for enabling easy communication with doctors and staff, allowing users to send messages and receive quick responses R68. FollowMyHealth® users, however, frequently report that messaging capabilities are broken or unavailable, forcing them to call their doctor's office instead R3R13R20.
Do these apps have frequent technical problems?
FollowMyHealth® is described by many users as having constant problems, including not loading, crashing, and sign-in failures R10R28R42R46. MyChart also experiences glitches, such as kicking users out, server connection issues, and frequent logouts, but it is generally considered more stable .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] FollowMyHealth® 2/5 · US Can’t View Results: Well part of this is useful. You can request refills. You can make appointments. But viewing any results is iffy at best. There are instructions to “click on the link above to review results”. Except there usually is no link. Occasionally there is a link but no way to click it because it’s non-functional.
  2. [R2] FollowMyHealth® 4/5 · US It's very good; I’m just asking for this one improvement 🙏🏽: It’s an excellent app that works very well, but I would LOVE an update that allows opening and viewing the actual test result files (images), such as MRIs, CT scans, and X-rays, instead of just the written description.
  3. [R4] FollowMyHealth® 1/5 · US Very difficult to use: Not easy to read or see documents, labs and imaging.
  4. [R5] FollowMyHealth® 5/5 · US Working towards being healthy: This app helps me to check my meds, appt , and vitals. My goal is track to progress.
  5. [R21] FollowMyHealth® 5/5 · US Not a bad app: Displays the information I need it to and easy to use. I couldn’t ask for more
  6. [R25] FollowMyHealth® 4/5 · US So far so good: Very easy to use and understand
  7. [R26] FollowMyHealth® 1/5 · US Poor documentation: Confusing screens with overall poor explanation of steps for using the app
  8. [R3] FollowMyHealth® 3/5 · US Needs bug fix update: Usually the app works like a charm, but today I was unable to renew any prescriptions and also unable to email doctor. Not sure what’s wrong, but would be nice if app support Would make it right again.
  9. [R7] FollowMyHealth® 1/5 · US Worst app ever: The app does not work. It will not allow me to connect with my doctor, who doesn’t even show up in the list of providers even though he is affiliated with Northwell Health. His office sends me emails saying I have a new message but nothing is ever there. I have tried everything over the past few months, deleting my profile and signing in with a new email and password but nothing wo
  10. [R10] FollowMyHealth® 2/5 · US Taking 6 digit passcode from email back to App has erased that page on App.: When going thru the Follow my Health App for a new password after completing new password-then you receive code back in email-then you go back to app and find out that page is gone. Very frustrating. I am working from my IPhone 13, my Follow my Health App is up to date. Pls fix!
  11. [R15] FollowMyHealth® 3/5 · US Nice app! Works well.: Another Medical Portal! Okay…so we will see how this one works!
  12. [R18] FollowMyHealth® 1/5 · US Has limited information and no support: Can't see bills, can't send a message doesn't have your appointments can't get support you go to that tab and it has no information on how to obtain support. Needed to email the provider and messages is greyed out. Useless app.
  13. [R24] FollowMyHealth® 1/5 · US Constant Problems: Talk about constant problems & errors… too many to list. And when we contact “support”, the response is a minimum of a week, if not weeks later. Just now, I went to the support desk and it’s having technical difficulties and is unable to assist. #BeyondDisappointing
  14. [R32] FollowMyHealth® 1/5 · US Follow My Health: This app is absolutely terrible. It’s impossible to navigate, the support or help offered is really non existent and good luck to you if you really need to access your info. I get daily emails telling me my records have been updated, log in to see what has been added, but the answer is nothing. My doctor suggested me using it, I told him I did and it’s awful and he apologized and
  15. [R80] MyChart 5/5 · US Valuable resource: Love this resource, very convenient to know vital information, without waiting to hear from the doctor.. which can take days..❤️
  16. [R92] MyChart 5/5 · US Wonderful information: This is a GREAT addition to managing my health. I get test results, provider notes to me and reminders of visits to providers. I can schedule any appointments and manage availability to these appointments. This is one of the biggest help and information with my health care.
  17. [R13] FollowMyHealth® 2/5 · US Inconsistent: App has gotten pretty bad lately. No option to reply to messages, send a message or request a refill. I have to waste time calling the MD office. Not good
  18. [R20] FollowMyHealth® 2/5 · US Can’t message anymore since update: The app was great. No longer so. My wife’s doc no longer shows up on her app and mine won’t let me message
  19. [R68] MyChart 5/5 · US I couldn’t live without it: This app is one of the best things that happened to medical management. All the paperwork and appointments that you used to have keep in order manually are all in one place. I love how easy it is to update my prescriptions and contact my doctors.
  20. [R28] FollowMyHealth® 1/5 · US App does not load: I don’t know what is going on , but this app is not loading & crashing leaving me unable to access my records. Fix it !
  21. [R42] FollowMyHealth® 1/5 · US Used to work fine. It sucks now: I can’t sign in using any method. Facial recognition- nope. Alternative apple sign in nope. Reset password. I have done this several times very carefully and can’t get the passwords don’t match to turn off I’m positive they match Now I keep getting the message that you don’t recognize my account. I went through this last month for over a week. Finally had succe
  22. [R46] FollowMyHealth® 1/5 · US Unusable: With my correct password and user name I get nothing but messages like “sorry something’s gone wrong” with no next step to help. Using the contact form the same thing happens. And no one answers the phone number provided. Completely useless. Im waiting for important information thats posted to my account that I can’t access. This app is a joke and the company obviously doesn’t want to h

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store