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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Chick-fil-A vs DoorDash

Chick-fil-A 4.9★ · Free to download 75
Winner Chick-fil-A
DoorDash 4.8★ · Free to download 60

Chick-fil-A is the better choice for loyal customers seeking rewards and quick, reliable service directly from the restaurant, while DoorDash offers broader convenience for ordering from various restaurants but comes with higher costs and more frequent delivery issues.

Full reviews: Chick-fil-A · DoorDash

Chick-fil-A's app excels in providing fast, friendly service and a rewarding loyalty program directly from its restaurants, despite some recent app glitches. DoorDash offers extensive restaurant choices and convenience but is frequently criticized for high fees, delivery problems, and poor customer service.

Head to head

Features & Functionality edge: Chick-fil-AR7R11R12R13
Chick-fil-A Chick-fil-A's app is generally easy to use for ordering and managing rewards R11R24R26R28. However, recent updates have caused significant issues for some users, including problems with store selection, address management, QR code scanning, and general app glitches R15R17R39. Some users also dislike the inclusion of games and ad notifications R7R12R13.
DoorDash DoorDash is praised for its convenience and wide selection of restaurants . However, users report issues with the app's ability to delete past orders, non-working promotions, and slow loading times . There are also complaints about the inability to select specific pickup locations easily .
Ease of Use edge: Chick-fil-AR3R11R26R28
Chick-fil-A Many users find the Chick-fil-A app easy to navigate for ordering and redeeming rewards R11R26R28. However, some find the interface confusing and too busy, with hidden parts that are not immediately clear R3. Issues like incorrect recent orders appearing can also lead to mistakes .
DoorDash DoorDash is considered very convenient and easy to use for ordering food . The primary concern regarding ease of use relates to issues like slow loading and difficulties with specific functions like selecting pickup locations .
Reliability & Order Accuracy edge: Chick-fil-AR5R10R19R20
Chick-fil-A Chick-fil-A is widely praised for its fast and accurate service, even during busy times R5R20. However, some users report issues with incorrect orders, missing items, and undercooked food R10R19. The drive-thru process can also be problematic, with food being handed out too early, causing delays .
DoorDash DoorDash suffers from frequent complaints about order accuracy, with users receiving wrong items, incomplete orders, or having food stolen R73R82. Delivery times are often extended, leading to cold food .
Price & Value edge: Chick-fil-AR6R9R24R28
Chick-fil-A Chick-fil-A's rewards program is generally well-received, with users appreciating the awards and bonus offers R24R28R42. However, some users note changes in point redemption values, requiring more points for certain items R9. There are also complaints about delivery fees not being free as stated and issues with minimum order requirements for DashPass perks when ordering through the Chick-fil-A app R6.
DoorDash DoorDash is consistently criticized for its high prices, service fees, and delivery charges, often making items significantly more expensive than in-store R61R67R69R72. Users feel they are 'getting over on us on every order' .
Customer Support edge: Chick-fil-AR4R5R8R18
Chick-fil-A Chick-fil-A is renowned for its outstanding customer service and kind staff in-store R5R8R18R20. However, the in-app chat feature for problem resolution is described as not great, with issues like lack of confirmation for refunds and a constantly reloading chat screen R4. Some users also report corporate being unhelpful with order issues R19 and difficulties getting refunds for inedible food .
DoorDash DoorDash's customer service is frequently described as poor, unhelpful, useless, and incompetent R61R73R82. Users report being refused refunds for missing or wrong items, even with evidence R73R82. There are also complaints about issues with DashPass subscriptions and promotions not being honored .
Pick Chick-fil-A if

You are a loyal Chick-fil-A customer who values consistent food quality, excellent in-store service, and a rewarding loyalty program, and you primarily order directly from Chick-fil-A R18R26R42.

Pick DoorDash if

You prioritize convenience and access to a wide variety of restaurants, and you are willing to pay higher fees and potentially deal with occasional order issues or inconsistent delivery service .

Evidence note: Reviews for Chick-fil-A often praise the restaurant's in-person service and food quality, which sometimes blurs with app performance. DoorDash reviews are heavily skewed towards issues with pricing, delivery, and customer support.

Frequently asked

Is the Chick-fil-A app reliable for ordering?
The Chick-fil-A app is generally reliable for ordering and is praised for its ease of use and quick service, though recent updates have caused glitches for some users, including issues with store selection and QR code scanning R11R15R17R39.
Are DoorDash delivery fees high?
Yes, DoorDash is frequently criticized for high delivery fees, service charges, and inflated menu prices, making orders significantly more expensive than picking up food directly from the restaurant R61R67R69R72.
Does Chick-fil-A have a good rewards program?
Yes, Chick-fil-A is known for having a good rewards program that offers awards and sometimes bonus awards, making it a favorite among loyal customers R24R42.
How is DoorDash customer service?
DoorDash customer service is widely reported as poor and unhelpful, with users frequently denied refunds for missing or incorrect orders, even with evidence R61R73R82R103.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R7] Chick-fil-A 1/5 · US Annoying and idiotic: How about you focus on making an app that works before you put stupid little games in the app
  2. [R11] Chick-fil-A 5/5 · US 5 ⭐️: So easy to order and use.
  3. [R12] Chick-fil-A 3/5 · US Ordering works, but can’t disable ad notifications: The app works well for ordering, however, I must deduct a few stars because like many apps these days, it is just assumed that we want ads sent as notifications. I disabled every notification type except for order updates and I still get multiple ads sent to me per week. I had to just give up and block notifications at the OS level to make it sto
  4. [R13] Chick-fil-A 1/5 · US No one wants games in this app: No one wants games in this app, so stop wasting your users time with pointless popups, and stop wasting your own money developing them.
  5. [R3] Chick-fil-A 3/5 · US Interface is confusing: There’s a lot of hidden parts and some aren’t clear unless you scroll but it’s not clear right away that you’re supposed to. The app just seems too busy.
  6. [R26] Chick-fil-A 5/5 · US Best Fast Food App: Chick-fil-a is the best fast food restaurant for fast, friendly service and consistent quality. The app is easy to use and the rewards program is good.
  7. [R28] Chick-fil-A 5/5 · US EZ: I don’t always redeem points but it is really easy. Thank you Chick-fil A
  8. [R5] Chick-fil-A 5/5 · US Outstanding service and kindness: Even though this place was extremely busy , our food was served within minutes. The servers kept coming around asking customers if they wanted refills on drinks. Plus, the food was outstanding. Great experience…. I wish I didn’t live four hours away.
  9. [R10] Chick-fil-A 2/5 · US Check order before leaving drive thru: Ordered a spicy chicken deluxe for my sandwich. 15 minutes later and 10 miles down the road I reached for my sandwich. I ordered a spicy chicken deluxe and got a grilled deluxe with half cooked bacon. So check order before leaving drive thru
  10. [R19] Chick-fil-A 1/5 · US Not what it once was: Use to love chick fil a but my order is often wrong more so than it’s ever right. Store never steps up and fixes the problem. Always an excuse but never a single care or any remorse for their failures. Corporate is no help either and frauds you as well. Basically if the store shorts you food they just give you a worthless coupon code for a future visit for that 1 item but the
  11. [R20] Chick-fil-A 5/5 · US South Lakeland Chick Fil A is the BEST: These people are so helpful and kind, even in the hottest conditions. Everyone knows even if the line is long, the food will come out faster than anywhere else you can drive thru.
  12. [R6] Chick-fil-A 3/5 · US The Hidden Catch in Chick-fil-A DoorDash Orders: Chick-fil-A delivery is partnered with DoorDash. I enjoy Chick-fil-A, but I’m frustrated that even with DashPass, delivery through the Chick-fil-A app doesn’t apply the DashPass perks unless the order is a minimum of $12. When ordering Chick-fil-A through the DoorDash app, the DashPass perks apply, but you are unable to redeem Chick-fil-A rewards.
  13. [R9] Chick-fil-A 3/5 · US Ok: They changed it so you need 1000 points for a sandwich now
  14. [R24] Chick-fil-A 5/5 · US Quick and easy: Love the Chick-fil-A app!!! Gives great awards and sometimes a bonus award! Totally recommend!!!
  15. [R4] Chick-fil-A 2/5 · US Terrible chat for problem resolution: I used the app to do a delivery order and one of my items was missing and so the app directed me to use the chat feature. The resolution with the chat was not great because it promised to refund my money in 3 to 5 days. But I have no proof of that and no confirmation and while I was trying to chat with the chat bot. The text screen kept reloading every few sec
  16. [R8] Chick-fil-A 5/5 · US Smiles: Matthew was an amazing greeter at the window. He had a nice smile and called me by my name. It is not taken for granted. The lady that took my order was so kind.
  17. [R18] Chick-fil-A 5/5 · US #1 costumer: My favorite restaurant ever everything is always so delicious and the service is amazing!
  18. [R15] Chick-fil-A 1/5 · US Update broke the App: After the most recent updates you can’t select or search for stores.
  19. [R17] Chick-fil-A 1/5 · US Camera won’t work: I would say about 7/10 times I do a mobile order, the camera stops working.
  20. [R39] Chick-fil-A 1/5 · US App no longer works: This app used to be great - after this last update, all previous orders are gone, all stores are gone, and even when entering the address, mo stores show up in the list - using iphone 16 pro running latest ios. UPDATE - when this occurred, i was on cellular with a VPN active. When i got home on wifi without the VPN active the app was back to normal and everything returned. H
  21. [R61] DoorDash 1/5 · US don't waste your time or money: this app sucks, fees are to high and customer service is really poor.
  22. [R67] DoorDash 1/5 · US Not worth: They overprice the items significantly. You are better off going out yourself or cooking at home
  23. [R69] DoorDash 3/5 · US Door dash review: Great for convenience but just starting to get way to expensive to use anymore
  24. [R72] DoorDash 3/5 · US Changes: I used to use this service all the time. They have now started focusing only on profit instead of service. Their delivery charges of nearly $7 for a place less than 4 miles away and their increased service fees have forced me to use them only with a deal. It is a shame.
  25. [R42] Chick-fil-A 5/5 · US Best rewards ever: This app and restaurant has the best customer service and reward system in the business
  26. [R73] DoorDash 1/5 · US Did not receive item. DoorDash refused refund: Had an order where a $7.00 item was not with my order. Clearly shown on the picture the dasher took of the order before I even touched it, that the coffee drink was not there. DoorDash refused me a refund. Wouldn’t even give me credit. So DoorDash quite literally stole from me. I tried to escalate it up the ladder, to no avail. Never in my life have a
  27. [R82] DoorDash 1/5 · US Wrong order no refund: I ordered an order containing 2 meals and a family sized box of pretzel bites totaling $65. This order not only did not come to me but I got the wrong order and it contained one chicken sandwich and a side of tater tots. I tried to contact the driver after I noticed which was very soon after the order was delivered. He intentionally ignored my calls and texts. I sent a refun
  28. [R103] DoorDash 1/5 · US Scam app: Thanks for stealing my money and refusing to make it right when your service is terrible, your delivery drivers can’t even make sure to deliver the correct food. Restaurants never make/send out the full order, and your agents are completely useless, incompetent and unreliable

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store