Chick-fil-A vs Starbucks

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R26] Chick-fil-A 5/5 · US Best Fast Food App: Chick-fil-a is the best fast food restaurant for fast, friendly service and consistent quality. The app is easy to use and the rewards program is good.
2. [R12] Chick-fil-A 3/5 · US Ordering works, but can’t disable ad notifications: The app works well for ordering, however, I must deduct a few stars because like many apps these days, it is just assumed that we want ads sent as notifications. I disabled every notification type except for order updates and I still get multiple ads sent to me per week. I had to just give up and block notifications at the OS level to make it sto
3. [R68] Starbucks 5/5 · US The App Gets You Free Reward Points!: The app is way better personally because you can earn reward points,customize drinks and more.
4. [R64] Starbucks 1/5 · US Reward Program: Very disappointed that Starbucks has changed their rewards policy. I’ve lost 300 stars because I haven’t used the app in 2 months. I feel like there should be a better way of doing this, stars should never expire considering the money was spent. Makes me not want to use the app. Especially after changing the 2x stars with pre loading a card. What’s the point of loading a card if I
5. [R11] Chick-fil-A 5/5 · US 5 ⭐️: So easy to order and use.
6. [R3] Chick-fil-A 3/5 · US Interface is confusing: There’s a lot of hidden parts and some aren’t clear unless you scroll but it’s not clear right away that you’re supposed to. The app just seems too busy.
7. [R88] Starbucks 2/5 · US Great when working: App is great and very easy to use, when it works. Mobile ordering crashes frequently
8. [R67] Starbucks 1/5 · US Horrible don’t bother using: I came in religiously and signed up for the rewards and at one point everything was ok until I had to update the app . Then everything went away. There was no rewards/ no purchase history. I contacted their live online support and they were no help . I rather just pay cash/use card .
9. [R40] Chick-fil-A 5/5 · US Fast Service: Always accurate and fast. Makes lunch time a breeze.
10. [R19] Chick-fil-A 1/5 · US Not what it once was: Use to love chick fil a but my order is often wrong more so than it’s ever right. Store never steps up and fixes the problem. Always an excuse but never a single care or any remorse for their failures. Corporate is no help either and frauds you as well. Basically if the store shorts you food they just give you a worthless coupon code for a future visit for that 1 item but the
11. [R85] Starbucks 1/5 · US Crashes/infinite loading: Crashes if you try to open it without a good Internet connection. Can’t use it at the store anymore. Practically useless now. Update: not crashing now, but infinitely loading if there isn’t a good internet connection. Still useless.
12. [R73] Starbucks 1/5 · US Delivery feature is terrible: Very poorly implemented, clearly just a webpage added inside the app instead of a properly built feature. It freezes constantly, doesn't respond to tap input, and doesn't remember your login session because it's separate from the actual app
13. [R42] Chick-fil-A 5/5 · US Best rewards ever: This app and restaurant has the best customer service and reward system in the business
14. [R57] Chick-fil-A 1/5 · US Rewards don’t make sense: I think that the customer service is immaculate and everyone is always so nice and polite but I don’t like that the price of the side salad and kale are the same price at $5.09 but to redeem the rewards is 400 points for the kale and 800 points for the side salad. I think that they should be the same amount of points because they are the same amount of money on the menu.
15. [R81] Starbucks 3/5 · US Expensive: I go less because they have products I like but they charge much more than before and the rewards program isnt as rewarding as it used to be. They also dont stand behind their products as well as they used to.
16. [R115] Starbucks 1/5 · US Buy 66.6 Drinks Get 1 Free: Buy 66.6 drinks get 1 free, literally! If your drink costs 3 dollars you will have to buy 66.6 drinks before you accumulate the 200 stars required for a free drink. Oh and they can sell ALL of your location history to third parties and nothing stopping them from selling your dietary habits to an insurance company. We live in that kind of dystopia.
17. [R4] Chick-fil-A 2/5 · US Terrible chat for problem resolution: I used the app to do a delivery order and one of my items was missing and so the app directed me to use the chat feature. The resolution with the chat was not great because it promised to refund my money in 3 to 5 days. But I have no proof of that and no confirmation and while I was trying to chat with the chat bot. The text screen kept reloading every few sec
18. [R94] Starbucks 1/5 · US Delivery: Bad customer service. I ordered two drinks on delivery and they order came with a soaked bag, one of the drinks spilled and leaked all over my work desk when I put it down to open the bag. I contacted support and they offered a $5 refund and said that was the best they could do when the drink was $10 and the delivery fee puts even more on. I told them I’ll take a remake and I’ll even go
19. [R5] Chick-fil-A 5/5 · US Outstanding service and kindness: Even though this place was extremely busy , our food was served within minutes. The servers kept coming around asking customers if they wanted refills on drinks. Plus, the food was outstanding. Great experience…. I wish I didn’t live four hours away.