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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Eventbrite vs StubHub

Eventbrite 4.9★ · Free to download 75
Winner Eventbrite
StubHub 4.8★ · Free to download 40

Eventbrite is better for discovering local, often free, events and offers a generally smoother ticket buying experience, while StubHub is plagued by issues with ticket delivery, customer support, and fraudulent listings.

Full reviews: Eventbrite · StubHub

Eventbrite excels at helping users discover a wide range of local events, many of which are free, and offers a straightforward ticket purchasing process. StubHub, however, faces significant criticism for unreliable ticket delivery, poor customer service, and a high incidence of fake or misrepresented tickets.

Head to head

Event Discovery & Variety edge: EventbriteR2R6R17R18
Eventbrite Eventbrite is praised for its ability to help users find a diverse range of events, including many free options, and is particularly useful for discovering local happenings and connecting with communities R2R17.
StubHub StubHub is primarily used for purchasing tickets to concerts and major sporting events, with users often seeking deals on seats .
Ease of Use & App Reliability edge: EventbriteR3R4R5R10
Eventbrite Eventbrite is generally considered easy to navigate and use for securing tickets R5. However, some users report glitches, freezing, and issues with event links not opening correctly R3R10. There are also complaints about repetitive information entry and difficulty updating profiles R15R30.
StubHub StubHub is described as easy to use by some , but many users experience significant bugs, such as the app locking up, showing unavailable tickets, or failing to process purchases . Issues with parking pass transfers and general ticket management are also common .
Ticket Reliability & Delivery tieR13R16R22R31
Eventbrite Eventbrite users report significant problems with fake tickets, denied entry, and tickets not appearing after purchase R13R16R22R31. Some users also experience issues with tickets being lost or not accessible R16.
StubHub StubHub faces widespread complaints about tickets not being delivered, being oversold, or being fake/invalid at the venue R61R64R70. Users often miss events or receive tickets that are not as advertised R70.
Refunds & Customer Support tieR1R7R13R16
Eventbrite Eventbrite users frequently report extreme difficulty obtaining refunds for cancelled events or fake tickets, with customer service often described as automated, unhelpful, or non-existent R1R7R13R16.
StubHub StubHub's customer service is widely criticized for being unhelpful, unresponsive, and difficult to reach . While some users report positive interactions , many are left without resolution for issues like fake tickets or misrepresentations, and the 'Fan Guarantee' is often seen as worthless .
Price & Value edge: EventbriteR2R15R16R30
Eventbrite Eventbrite is valued for offering many free events, making it a good option for budget-conscious users R2R30R49. While some users report issues with pricing or unexpected charges, the primary value is in event discovery R15R16.
StubHub StubHub is noted for sometimes having good deals on seats , but users frequently complain about high fees that are not always transparent . The 'all sales are final' policy for sellers is also a point of contention .
Pick Eventbrite if

you are looking to discover local events, especially free ones, and prioritize a generally smooth ticket buying experience for smaller gatherings R2R5R17.

Pick StubHub if

you are specifically looking for resale tickets to major concerts or sporting events and are willing to navigate potential customer service and ticket delivery issues for a chance at good deals .

Evidence note: Both apps have significant negative reviews regarding customer support and ticket reliability, making it difficult to declare a clear winner in those specific areas. Eventbrite's positive reviews often highlight event discovery and ease of use for smaller, often free, events, while StubHub's positive reviews focus on finding specific tickets.

Frequently asked

Does Eventbrite offer refunds for cancelled events?
Eventbrite users frequently report extreme difficulty obtaining refunds for cancelled events, with many stating they never received their money back and customer service being unhelpful or automated R1R7R40R42.
Are tickets purchased on StubHub reliable?
Many StubHub users report issues with ticket reliability, including tickets not being delivered, being oversold, or being deemed fake or invalid at the venue, leading to missed events and frustration R61R64R70R76.
Which app is better for finding free events?
Eventbrite is highly praised by users for its ability to help them discover a wide variety of events, with many of them being free, making it an excellent choice for budget-conscious individuals R2R30R49.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Eventbrite 5/5 · US Rocking with the best: This app is one of the best you can download, gives you updates on what events are happening around you, the best part most of them are free! So when you feel like you’re stuck at home cuz you have no money to go out, bring up the app and check out the things you can do for free! I’ve been using this app for years and I am so glad that I came upon it! Thank you eventbrite
  2. [R6] Eventbrite 3/5 · US Don’t take it PERSONAL!: Based on my personal algorithm I am surprised that Eventbrite doesn’t/hasn’t shown me more of what I’m interested in👎🏼
  3. [R17] Eventbrite 5/5 · US Eventbrite Up beat 🎶: If you are new to an area you can count on Eventbrite to know what’s happening in that area I always find some interesting things to do 🎉
  4. [R18] Eventbrite 3/5 · GB Does not list local events: Events listed ate not local, can only search for London not just Ealing. Even ones I follow do not show up first.
  5. [R3] Eventbrite 3/5 · US Useful/Glitchy: Been using this app for years now and it’s been pretty useful and convenient but, this app has been pretty glitchy for quite awhile now! I can’t see the events that I want to see on one of the organizers page! So for me to look for that specific event, I have to search for it! Also sometimes whenever I go to my history of the past events I’ve been to, it won’t show up! Issues like
  6. [R4] Eventbrite 1/5 · US High level incompetence.: Have you ever done a study of how much business you LOSE because of your incompetent security system? Because I’ve lost count of how many times I just close out your website without doing ANYTHING simply because I get put through three…. count them, THREE different “are you human” tests, the last of which is a matching game that LITERALLY never ends. You should be bette
  7. [R5] Eventbrite 5/5 · US Gold Standard: The entire experience is thoroughly thought through.
  8. [R10] Eventbrite 1/5 · US Frustrating: Any event I saved is not showing up on my iPhone but the ones showing up on my Chromebook gives me duplicates on certain events and are not in chronological order.
  9. [R13] Eventbrite 1/5 · US SCAM!!: Beware! Scammers selling non-refundable tickets on the platform and deny entry! Eventbright is facilitating these scams, they tell you to go after the scammers to try and get a refund, they don’t help you! Ridiculous!! Useless!! Never buying tickets there again!
  10. [R16] Eventbrite 1/5 · US One of the worst experiences: I just bought tickets 5 days ago for a show and now Eventbrite is telling me I don’t have tickets despite a bank charge and an email telling me to claim my tickets. Just bought a second batch of tickets for this show I really want to go to and plan on disputing this second more expensive round of tickets to my credit card because Eventbrite thinks its smart to have an
  11. [R22] Eventbrite 1/5 · US Fake Tickets Sold Event Brite: I purchased Chris Brown and Usher tickets for my brothers birthday and when we got to the venue that’s when I realized my tickets were fake. I would highly advise everyone to stop using Event Brite. From what I’ve heard they refuse to give refunds and they’re is no way to verify the seller is legit!!! The guy doing security said all the fake tickets he saw was from E
  12. [R31] Eventbrite 1/5 · US Ticket: Why do you allow World Cup match tickets to be created within your app? I lost $200 because of your app. Who is going to reimburse me?
  13. [R1] Eventbrite 1/5 · US They wont refund you: I bought tickets to a Max B and French Montana concert, it got cancelled. The concert was supposed to be on June 26th. Its now July 9th and i still haven’t gotten my refund. I will never buy tickets to anything through Eventbrite ever again
  14. [R7] Eventbrite 1/5 · US Zero customer support: An event in April of 2026 was canceled by an artist which promptly followed by the usual refunds will be returned by point of sale; I never got my money back. I reached out over twenty times through their app and all I’ve gotten were automated responses of we’ll look into it. I ask to speak to a human, it promptly says it’s all automated or there is no body. It’s become AI g
  15. [R15] Eventbrite 3/5 · US Timed out: I was entering information required by the app for all of the players in my foursome… 3 times as I was entering credit care info, it timed out. This required me to reenter and start over. There was no time to review for accuracy. Lots of repetitive entering of names
  16. [R30] Eventbrite 3/5 · GB Repeated information: Relatively east y but keeps asking for same information. Good variety of event some are free.
  17. [R40] Eventbrite 1/5 · US Scam!!! They will not let you cancel your purchase.: They claim you can cancel 7 days before event. I purchased a ticket and then requested a cancellation over a month plus before the event and Eventbrite said no refunds. Unless the event has been rescheduled or delayed they will not refund your money. Avoid using Eventbrite at all costs. Go with a better ticket seller/app.
  18. [R42] Eventbrite 1/5 · US Be careful paying for events: I paid for an event, it was cancelled, with no notification, drove an hour for no reason. Host isn’t responding and because the host isn’t responding to my refund request, customer service won’t give me money back. Customer service is completely automated, such a bad experience.
  19. [R61] StubHub 1/5 · US Got scammed: I got scammed on this platform 7/9/2026. StubHub is letting people resell tickets they don’t have. We got scammed, came to a play and it turns out we don’t have tickets that were “ON THE WAY” we got refunded for tickets. But our Ubers and time got wasted and not refunded.
  20. [R64] StubHub 1/5 · US Scam Hub: We bought Netherlands vs Japan tickets last year. Hours before the event we were told the tickets do not exist. Do not give this company your money!
  21. [R70] StubHub 1/5 · US Oversold tickets: Planned this Tyler concert for months to celebrate my family and a new path my family is taking. All to be told last second our tickets were oversold and there is nothing they can do. Got our money back. Still out of the drive time to the venue and gas from family coming in out of state. Never go with this app. They do not care.
  22. [R76] StubHub 1/5 · US Ella Langley tickets NEVER arrived: I purchased Ella Langley tickets on the presale! The tickets SHOULD have to be sent AT TIME of purchase… that would fix this issue! They never sent them to me and all Stub Hub did was refund me! I don’t want the money… I want the tickets! Ridiculous there isn’t anything that can be done! I’ll never use StubHub again as I found out MANY has had the same problem
  23. [R49] Eventbrite 5/5 · US Birthday: Got free Birthday Tickets

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store