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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Eventbrite vs OpenTable

Eventbrite 4.9★ · Free + IAP 55
Winner OpenTable
OpenTable 4.9★ · Free to download 70

OpenTable is the better choice for reliable restaurant reservations, while Eventbrite is suitable for finding a wider variety of local events, though it suffers from significant customer support and scam issues.

Full reviews: Eventbrite · OpenTable

OpenTable excels in providing a reliable and easy-to-use platform for restaurant reservations, with users appreciating its convenience and consistent service. Eventbrite, while offering a broad range of events, is plagued by severe customer service issues, refund problems, and reports of scam tickets.

Head to head

Features and Event Variety edge: EventbriteR2R6R17R18
Eventbrite Eventbrite is praised for its ability to provide updates on local events, many of which are free, and helps users discover new things to do in their area R2R17. However, some users find its event recommendations to be off-target or struggle to find local events outside their immediate profile area R6R18.
OpenTable OpenTable is highly valued for its core function of making restaurant reservations easy and convenient, offering great recommendations and the ability to be notified when tables open up . Users appreciate its worldwide variety of selections and efficient booking process .
Ease of Use edge: OpenTableR3R4R10R12
Eventbrite Eventbrite is described as easy to navigate and simple to use for securing tickets . However, many users report significant glitches, such as events not showing up, links failing to open, or the app freezing R3R10R12. The security system is also criticized for being overly complex and frustrating R4.
OpenTable OpenTable is consistently lauded for its ease of use, simple navigation, and straightforward booking process . Users find it convenient for making, modifying, and canceling reservations . However, some recent updates have made reservations harder to access, and the booking process can be clunky, especially with payment .
Reliability and Performance edge: OpenTableR3R10R15R16
Eventbrite Eventbrite users frequently report issues with the app's reliability, including glitches, events not loading, tickets disappearing, and problems with account access R3R10R16. There are also complaints about the app timing out during information entry R15.
OpenTable OpenTable is generally considered reliable for securing reservations, with users trusting that their table will be ready upon arrival . However, some users have experienced reservations vanishing from their account or not being recognized by the restaurant . There are also reports of the app being buggy and clunky, particularly with payment processing and calendar integration .
Customer Support and Refunds tieR1R7R13R16
Eventbrite Eventbrite receives overwhelmingly negative feedback regarding its customer support, with users reporting zero human interaction, only automated responses, and extreme difficulty in getting refunds for canceled events or fake tickets R1R7R13R16. Many users feel scammed and state Eventbrite does not help recoup lost money R22R31R48.
OpenTable OpenTable's customer service is also criticized, with users reporting difficulty reaching a human and issues with resolving problems like incorrect check-ins or reward redemption R70R76R79R82. Some users were banned for life after missing a few reservations without recourse R76.
Price/Value and Rewards tieR2R13R22R31
Eventbrite Eventbrite offers many free events, which is a major draw for users looking for affordable activities R2. However, the value is severely undermined by the risk of purchasing fake tickets and the inability to get refunds, leading to significant financial losses for some users R13R22R31.
OpenTable OpenTable's rewards program is a significant point of contention. While some users appreciate the idea of collecting rewards for dining out, many find the points difficult to redeem, designed to expire, or insufficient to be useful R66R70R82. There are also complaints about penalties for canceling reservations .
Pick Eventbrite if

you are looking for a wide variety of local events, including many free options, and are willing to risk potential issues with customer support and ticket validity R2R17.

Pick OpenTable if

you prioritize a reliable and easy-to-use platform for making restaurant reservations and value convenience in dining out .

Evidence note: Eventbrite's recent reviews show a strong negative skew due to widespread issues with scams, fake tickets, and non-existent customer support, which significantly impacts its perceived reliability despite a higher lifetime rating. OpenTable's negative reviews often focus on specific app glitches and dissatisfaction with its rewards program, rather than core service failure.

Frequently asked

Does Eventbrite offer refunds for canceled events?
Eventbrite users report extreme difficulty in getting refunds for canceled events, with many stating they never received their money back and only received automated responses from customer service R1R7R42.
Can I get scammed on Eventbrite?
Yes, multiple Eventbrite users report being scammed with fake tickets for concerts and other events, and state that Eventbrite does not help them recoup their money R13R22R31R48.
Is OpenTable's rewards program good?
OpenTable's rewards program is a common point of frustration, with many users finding the points difficult to redeem, designed to expire quickly, or insufficient to provide meaningful value R66R70R82R97.
Does OpenTable have good customer service?
OpenTable's customer service receives criticism, with users reporting difficulty speaking to a human representative and issues resolving problems like incorrect check-ins or account bans R70R76R79.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Eventbrite 5/5 · US Rocking with the best: This app is one of the best you can download, gives you updates on what events are happening around you, the best part most of them are free! So when you feel like you’re stuck at home cuz you have no money to go out, bring up the app and check out the things you can do for free! I’ve been using this app for years and I am so glad that I came upon it! Thank you eventbrite
  2. [R6] Eventbrite 3/5 · US Don’t take it PERSONAL!: Based on my personal algorithm I am surprised that Eventbrite doesn’t/hasn’t shown me more of what I’m interested in👎🏼
  3. [R17] Eventbrite 5/5 · US Eventbrite Up beat 🎶: If you are new to an area you can count on Eventbrite to know what’s happening in that area I always find some interesting things to do 🎉
  4. [R18] Eventbrite 3/5 · GB Does not list local events: Events listed ate not local, can only search for London not just Ealing. Even ones I follow do not show up first.
  5. [R3] Eventbrite 3/5 · US Useful/Glitchy: Been using this app for years now and it’s been pretty useful and convenient but, this app has been pretty glitchy for quite awhile now! I can’t see the events that I want to see on one of the organizers page! So for me to look for that specific event, I have to search for it! Also sometimes whenever I go to my history of the past events I’ve been to, it won’t show up! Issues like
  6. [R4] Eventbrite 1/5 · US High level incompetence.: Have you ever done a study of how much business you LOSE because of your incompetent security system? Because I’ve lost count of how many times I just close out your website without doing ANYTHING simply because I get put through three…. count them, THREE different “are you human” tests, the last of which is a matching game that LITERALLY never ends. You should be bette
  7. [R10] Eventbrite 1/5 · US Frustrating: Any event I saved is not showing up on my iPhone but the ones showing up on my Chromebook gives me duplicates on certain events and are not in chronological order.
  8. [R12] Eventbrite 3/5 · US Links fail to open: The inconsistency of Eventbrite’s handling of event links has been a long term frustration of mine. 9/10 when clicking an Eventbrite link on the web or via email, the app loads, but then just shows the home page and fails to load the specific event that was linked. This happens again and again. It’s so frustrating because opening the “preview view” of the link correctly shows t
  9. [R15] Eventbrite 3/5 · US Timed out: I was entering information required by the app for all of the players in my foursome… 3 times as I was entering credit care info, it timed out. This required me to reenter and start over. There was no time to review for accuracy. Lots of repetitive entering of names
  10. [R16] Eventbrite 1/5 · US One of the worst experiences: I just bought tickets 5 days ago for a show and now Eventbrite is telling me I don’t have tickets despite a bank charge and an email telling me to claim my tickets. Just bought a second batch of tickets for this show I really want to go to and plan on disputing this second more expensive round of tickets to my credit card because Eventbrite thinks its smart to have an
  11. [R1] Eventbrite 1/5 · US They wont refund you: I bought tickets to a Max B and French Montana concert, it got cancelled. The concert was supposed to be on June 26th. Its now July 9th and i still haven’t gotten my refund. I will never buy tickets to anything through Eventbrite ever again
  12. [R7] Eventbrite 1/5 · US Zero customer support: An event in April of 2026 was canceled by an artist which promptly followed by the usual refunds will be returned by point of sale; I never got my money back. I reached out over twenty times through their app and all I’ve gotten were automated responses of we’ll look into it. I ask to speak to a human, it promptly says it’s all automated or there is no body. It’s become AI g
  13. [R13] Eventbrite 1/5 · US SCAM!!: Beware! Scammers selling non-refundable tickets on the platform and deny entry! Eventbright is facilitating these scams, they tell you to go after the scammers to try and get a refund, they don’t help you! Ridiculous!! Useless!! Never buying tickets there again!
  14. [R22] Eventbrite 1/5 · US Fake Tickets Sold Event Brite: I purchased Chris Brown and Usher tickets for my brothers birthday and when we got to the venue that’s when I realized my tickets were fake. I would highly advise everyone to stop using Event Brite. From what I’ve heard they refuse to give refunds and they’re is no way to verify the seller is legit!!! The guy doing security said all the fake tickets he saw was from E
  15. [R31] Eventbrite 1/5 · US Ticket: Why do you allow World Cup match tickets to be created within your app? I lost $200 because of your app. Who is going to reimburse me?
  16. [R42] Eventbrite 1/5 · US Be careful paying for events: I paid for an event, it was cancelled, with no notification, drove an hour for no reason. Host isn’t responding and because the host isn’t responding to my refund request, customer service won’t give me money back. Customer service is completely automated, such a bad experience.
  17. [R48] Eventbrite 1/5 · US Scammers will get you here: Got scammed using this site. No one will help with recouping money
  18. [R66] OpenTable 3/5 · US Difficult to Redeem Rewards: Works well to make reservations but rewards are impossible to redeem
  19. [R70] OpenTable 1/5 · US Rewards are designed not to work: if you’re expecting to get the rewards, don’t bet on it. The points are designed to expire, and then if the redemption has to be used the same day. That’s bad enough, but when you try to use the virtual credit card that gets generated simply so that you can put $40 towards a bill guess what? It doesn’t go through and calling the health number won’t help you becaus
  20. [R82] OpenTable 1/5 · US Beware of the rewards program: I’ve realized i have not been receiving points for making reservations through the app while logged in…apparently it has been happening for some time. No one has gotten back to me from customer service.
  21. [R97] OpenTable 1/5 · GB Points are a joke: We’ve made 39 bookings through this, and have a sum total of 400 points which isn’t enough for anything. A complete waste of time, worst reward program ever.
  22. [R76] OpenTable 1/5 · US banned for life after “missing” 3 reservations over a two year period: I used to use OpenTable all the time sometimes when the restaurant isn’t busy, the hostess wouldn’t mark down that the reservation was completed and I never thought that would be an issue. Turns out if you miss three reservations in any period of time they literally banned you for life based on your phone number. unreal. Also,
  23. [R79] OpenTable 1/5 · US They harass you if the restaurant doesn’t check you in properly: I took my parents out for a Father’s Day brunch and made my reservation via OpenTable. However, the restaurant didn’t check me in properly and now OpenTable is harassing me to prove that I was there. I didn’t keep the receipt, and they require a bank statement showing the time of the charge, which my credit card does not provide. Ser

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store