OpenTable

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R3] 5/5 · US Handy: Easy reservations & great recommendations
2. [R5] 5/5 · US Saves Time: Super easy to navigate and saves time. Love the gentle reminders too!
3. [R6] 5/5 · US Convenient for dining: Whether it’s local or traveling this app makes it so easy to plan a head. Never have to arrive at a restaurant and be told 20 minute wait or longer.
4. [R8] 5/5 · US Always good: Easy, convenient, reliable
5. [R16] 5/5 · US A+ Service: OpenTable has been one of my favorite apps for years. It’s incredibly reliable, user-friendly, and perfect for food lovers. I love how it recommends great restaurants and makes reservations so simple and stress-free. I honestly think OpenTable is a must-have app for anyone who enjoys dining out, whether you eat at restaurants frequently or just once in a while. The convenience it offe
6. [R26] 5/5 · US Love this app: Great variety restaurant recommendations, reviews and extra information!
7. [R43] 5/5 · US A must for foodies: The OpenTable app makes it super easy to book reservation and check availability not just in the city you live but cities you travel to. It is my number one travel must when I go anywhere. I find it to be so helpful when booking restaurants that are on my list and also discovering new ones.
8. [R35] 5/5 · US Easy for reservations: So nice to make reservations and able to invite friends!
9. [R44] 5/5 · US Great way to plan ahead: Like restaurants that use this app. Can book in advance and get notifications up until the day of!
10. [R1] 1/5 · US Needs an update: Too difficult to use on my iPad. Got all the way through and it was only for two and I have three people. What the heck. Had to modify and now my time wasn’t available.
11. [R4] 1/5 · US User unfriendly: What clown thought replacing reservations with rewards on the Home Screen was a good idea? Great job making harder to access and make reservations. Brilliant!
12. [R12] 3/5 · US Update Hides Reservations: The latest updates hides reservations and you have to make multiple clicks to see them. Sort of defeats the primary purpose of the app.
13. [R64] 3/5 · US Sometimes: I have made many reservations on Open Table but lately it has been confusing. I make a reservation. Need to modify but it is not found under Reservations. I have to go in, cancel and make new reservation. Confusing and time consuming.
14. [R32] 3/5 · US Difficult to Redeem Rewards: Works well to make reservations but rewards are impossible to redeem
15. [R90] 1/5 · US Rewards are designed not to work: if you’re expecting to get the rewards, don’t bet on it. The points are designed to expire, and then if the redemption has to be used the same day. That’s bad enough, but when you try to use the virtual credit card that gets generated simply so that you can put $40 towards a bill guess what? It doesn’t go through and calling the health number won’t help you becaus
16. [R122] 1/5 · US Beware of the rewards program: I’ve realized i have not been receiving points for making reservations through the app while logged in…apparently it has been happening for some time. No one has gotten back to me from customer service.
17. [R132] 1/5 · US Deceptive: Never seem to get the rewards that are teased
18. [R49] 1/5 · US Buggy, new penalties: Penalizing users for canceling reservations is over the line where this ceases to be convenient. Reservations disappear even though restaurant is not booked, time selection got buggy too near day
19. [R177] 1/5 · US Horrible !: The level of service is completely unacceptable. The app automatically booked the wrong date for my reservation, and the company refused to take any responsibility for the error. To make matters worse, the customer service agents left the chat without even attempting to help or offer a solution. Not recommended!
20. [R183] 3/5 · US Wrong Date: I originally picked one date, and it almost reserved another day. Luckily, I was able to catch it and change it and reserve it.
21. [R220] 1/5 · US No features for filters: This app can never become mainstream. No filters for any food preference in this app. Other apps will keep using it as reservation app but it’s just a booking pass through nothing else.
22. [R247] 3/5 · US Still No Filters/Sort Features!??: PLEASE after all these years of being an app., Why no Filters or Sort features?? There’s still no way to filter restaurants by type of food, sort by distance, etc. like there is on the website. We need these updates already!! 🙏🙏🙏
23. [R277] 1/5 · GB Pretty useless: You’d think it would be easy to select a time and a neighbourhood and find all the restaurants available that meet your criteria. But no, Opentable insists on showing you the restaurants you’ve already been to and/or in different locations. They definitely don’t want to show you what you’re looking for. You end up having to waste time looking for restaurants on the map. Get your ac
24. [R255] 1/5 · GB Stop asking for credit card details: A) I have used the app several thousand times and have a no-show rate that might be 0.1% B) I want to use Apple Pay, not enter a sodding credit card details in a form that does not allow auto fill.
25. [R257] 1/5 · GB Clunky app: Have enjoyed the app for years but reserve, log in confirm pay deposit process was clunky and poor experience.
26. [R265] 3/5 · GB It’s 2025 let me book with Apple Pay: I don’t ever use my physical credit card. Without it I wasn’t allowed to make a booking. I had to go find a credit card which took me 15 mins to find cause I never physically use it and the app wouldn’t preload the card details I have save on my iphone. Thanks for costing me time to make a booking on your app which is designed to save me time and make booking
27. [R292] 3/5 · GB Cannot re-try card for booking: Having tried to book and forgot to approve payment from my bank app, I then couldn’t retry with the same card. Luckily I have another, but this is a silly defect.
28. [R100] 1/5 · US banned for life after “missing” 3 reservations over a two year period: I used to use OpenTable all the time sometimes when the restaurant isn’t busy, the hostess wouldn’t mark down that the reservation was completed and I never thought that would be an issue. Turns out if you miss three reservations in any period of time they literally banned you for life based on your phone number. unreal. Also,
29. [R121] 1/5 · US They harass you if the restaurant doesn’t check you in properly: I took my parents out for a Father’s Day brunch and made my reservation via OpenTable. However, the restaurant didn’t check me in properly and now OpenTable is harassing me to prove that I was there. I didn’t keep the receipt, and they require a bank statement showing the time of the charge, which my credit card does not provide. Ser
30. [R206] 1/5 · US Your wrong: You guys blocked my mom for to many no show appts. And that is not true she always goes when she makes an appointment
31. [R320] 2/5 · GB Poor customer support: Very hard to get hold of anyone
32. [R25] 4/5 · US Great but pushes restaurants on you: Great tool to get reservations but when I say “near me” it includes results that are far far from me and it’s really annoying. Its search is inaccurate. Makes me trust the app less.
33. [R156] 1/5 · US Almost utterly useless: It's a painless process to actually book reservations but worthless for locating dining options in a vicinity. I was looking for restaurants near downtown Buffalo and Open Table gave me a list of the wonderful dining possibilities of Michigan City, Indiana. Useless.
34. [R289] 2/5 · GB Not that useful: When I type in my actual London suburb but the second result is just under an hour away that’s really not useful. There are about 40 restaurants within 15 mins
35. [R304] 3/5 · GB Repeated sign ins drove me nuts: The app kept requesting me to sign in over and over and I nearly gave up
36. [R422] 3/5 · GB God service but 4 factor validation?: Really
37. [R429] 3/5 · GB Incessant login security checking: Love the site and the idea but once I have registered I don’t understand the incessant text confirmation numbers here and e-mail confirmation numbers there (which I cannot receive on the phone as they go straight to junk) Just one click away from deleting the Ap. Sorry
38. [R646] 3/5 · AU A bit clunky.: Why do you need three factor authentication to reserve a table?
39. [R319] 3/5 · GB Calendar issues: It’s surprising how an app of this popularity can have such fundamental untested issues. Click the ‘add to calendar’ button. Notice how the time is no way related to the booking. Imagine sharing that calendar entry with friends and everyone turning up at the wrong time? App has potential otherwise but needs a designer that cares and for the app to be tested properly. EDIT: not
40. [R544] 3/5 · CA Several App problems: I have used this app for over a decade. Lately it is wonky. 1 - the restaurants I book are in the same time zone I am on but when the app send calendar items, they are 3 hours later. 2 - if I try to book directly from the app to a specific restaurant, it says they do t use OT. But I can go to the restaurant website and book from there, using OT 3 - I turn on the option to
41. [R204] 3/5 · US Open Table: Love this APP but it requires me to shut off my VPN to use it. That’s why it gets a 3 star rather than 5. No respect for privacy.
42. [R297] 1/5 · GB Terrible interface for card payments: Can’t use Apple pay and can’t used saved cards on iPhone which means fumbling for actual card to manually enter details which then breaks out to Payment providers
43. [R331] 3/5 · GB Payment cards: Why don’t you accept applepay? It’s much quicker and safer than putting credit card numbers into your system.