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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

H&R Block Tax Prep vs MyBlock

H&R Block Tax Prep 4.8★ · Free to download 75
Winner H&R Block Tax Prep
MyBlock 4.6★ · Free to download 30

H&R Block Tax Prep is the better choice for self-filing taxes due to its generally smoother user experience and clearer pricing, while MyBlock struggles with significant app functionality issues and login problems.

Full reviews: H&R Block Tax Prep · MyBlock

H&R Block Tax Prep offers a more reliable and user-friendly experience for self-filing taxes, with many users finding it easy to navigate and complete their returns. In contrast, MyBlock is plagued by numerous technical issues, including frequent crashes, broken links, and login difficulties, making it a frustrating experience for many users.

Head to head

Features and Functionality (Self-Filing) edge: H&R Block Tax PrepR2R3R4R5
H&R Block Tax Prep H&R Block Tax Prep is praised for being easy to use, well-organized, and guiding users step-by-step through the process R5R11. It offers options to keep things secure and online year-to-year, and some find the AI tool and search function for forms helpful R3. However, some users report issues with specific forms not loading R4, difficulty navigating back to previous sections R2, and the app sometimes forcing users to a web browser to complete tasks . There are also complaints about session expiration leading to lost work R6 and the app not recognizing certain residency situations R9.
MyBlock MyBlock users report significant problems with core app functionality, including broken 'Learn more' links and 'Print return' buttons R63. Many users state the app forces them to a web browser for basic functions like changing addresses or completing state filings R61R70R91. The app is criticized for being buggy, slow, and crashing frequently . Some users also experienced issues with W2 picture verification and the app filing taxes before completion or without proper review .
Ease of Use and Navigation edge: H&R Block Tax PrepR2R5R11R18
H&R Block Tax Prep Many users find H&R Block Tax Prep simple, easy to understand, and user-friendly, guiding them through the process R5R11. However, some note difficulties in navigating back to specific sections or picking up where they left off R2. There are also complaints about repetitive sections and the UI being 'funky' R18.
MyBlock MyBlock is widely criticized for being hard to navigate, unintuitive, and constantly logging users out . Users frequently have to restart the process or re-enter information R89. The app's inability to save progress or allow easy editing of returns is a major frustration R89.
Reliability and Performance edge: H&R Block Tax PrepR3R6R7R20
H&R Block Tax Prep H&R Block Tax Prep is generally seen as reliable, with many users successfully filing their taxes for multiple years R20. However, there are reports of server overload preventing timely filing on the last day R3, the app tripping up at certain stages R7, and issues with data not saving or the app closing for updates R6. Some users also experienced syncing problems between the app and desktop versions .
MyBlock MyBlock suffers from severe reliability issues. Users report the app frequently failing to load, crashing, or being slow . Login problems are widespread, with users unable to access their accounts due to glitches, unrecognized devices, or codes not being sent . There are also reports of system errors leading to incorrect tax calculations and federal returns being rejected without explanation .
Pricing and Value edge: H&R Block Tax PrepR1R8R12R15
H&R Block Tax Prep H&R Block Tax Prep offers a free filing option, which many users appreciate R8R12R15. However, there are numerous complaints about deceptive practices, such as automatically forcing users into deluxe options R1, constant upsells and ads for paid services R15R32R40, and charging for state filing that was previously free . Some users feel tricked into paying for services they didn't intend to use R32R40. The cost can escalate significantly for certain situations, like having an HSA .
MyBlock MyBlock users frequently complain about high costs and deceptive pricing. Many feel forced to pay for services they didn't want, such as accidental upgrades to tax pro services or being unable to progress without confirming additional money . Users report paying significant amounts, sometimes over $200, even with discounts . There are accusations of the company being 'scammy' and 'greedy' for constantly pushing upgrades and add-ons R70. Some users found they had to pay to access their own tax returns .
Customer Support edge: H&R Block Tax PrepR1R4R9R34
H&R Block Tax Prep H&R Block Tax Prep users report poor customer support. The AI chat assistant is described as unhelpful and useless R1. Automated phone options are also ineffective, often hanging up on users R1. Some users struggled to get help for specific form issues R4 or glitches , and virtual pro services require payment before review R9. Support is generally seen as non-existent or unhelpful .
MyBlock MyBlock users express significant dissatisfaction with customer support. Many report that agents are unable to help with app glitches or login issues, often advising users to start over . Phone support is described as useless, with bots giving false information . Long-term customers feel ignored, with support issues escalated but never resolved within stated timeframes . Some users were treated poorly and disrespectfully .
Pick H&R Block Tax Prep if

You want a generally straightforward and easy-to-use app for self-filing your taxes, appreciate the option for a free filing, and value a more reliable experience with fewer technical glitches R5R8R11.

Pick MyBlock if

You are primarily using H&R Block's in-person services and need an app mainly for document submission or appointment management, rather than for self-filing .

Evidence note: Reviews for both apps frequently mention H&R Block's overall services, but the analysis focuses on the app experience. MyBlock reviews are overwhelmingly negative, suggesting significant issues with the app's current state despite its lifetime rating. The free-vs-paid asymmetry is evident in both apps, with many negative reviews stemming from unexpected charges or limitations within the 'free' filing process.

Frequently asked

Is H&R Block Tax Prep truly free?
H&R Block Tax Prep offers a free filing option, but users must be careful as the app frequently presents ads and attempts to upsell to paid services or deluxe versions, which can lead to unexpected charges R8R15R32R40.
Can I use MyBlock to file my taxes completely on my phone?
Many MyBlock users report that the app is not fully functional for complete tax filing on a mobile device, often forcing them to switch to a web browser for basic tasks, accessing links, or completing state returns R61R63R70R91.
Do these apps integrate with previous year's tax data?
H&R Block Tax Prep offers the option to keep things secure and online from year to year R3, and some users pay to import data from the previous year R12, though others note that AGI from previous returns isn't always carried over automatically R25. MyBlock users who relied on it for previous years' data have reported losing access or being unable to transfer information R89.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] H&R Block Tax Prep 4/5 · US Navigation: My only quibble so far is that when you log out and then return to the app another day, the choice to pick up where I left off doesn’t take me to where I left off. It’s difficult to pick up at the place you stopped working the day before
  2. [R3] H&R Block Tax Prep 3/5 · US Good to Decent: I like the option to keep things secure and online from year to year. The AI tool and search function for forms is great. The issue I have is this year, for the first time, I was submitting on the last day. Their servers must have been overloaded and it pre enter me from filing my taxes on time. I kept getting errors and declined transactions through the website and app. They need
  3. [R4] H&R Block Tax Prep 2/5 · US Wicked Good.....maybe!: Easier to read than my 1099 Forms. The 1099-R form was available after contacting help by phone. But now am humg up on the Form SSA-1099, as it is not opening or loading...not able to work any further and almost complete! Guess another morning call is in order, except a prior commitment will likely delay that contact by one day. This year must be my simplest filing ever (ye
  4. [R5] H&R Block Tax Prep 5/5 · US Simple: Easy to use and very easy to understand
  5. [R11] H&R Block Tax Prep 5/5 · US Fast, Easy, and Stress-Free Tax Filing Experience: ⭐⭐⭐⭐⭐ H&R Block Tax Prep made filing my taxes much easier than I expected. The app was simple to use, well organized, and guided me step by step through the entire process. I appreciated how clear the instructions were and how it helped me feel confident that everything was done correctly. It saved me time, reduced stress, and made tax season feel
  6. [R18] H&R Block Tax Prep 3/5 · US Buggy: I’ve filed in the past with the desktop program. For the price I gave the app a test drive, I find the app UI to funky for me. It added deductions I didn’t input. I wanted it to work it didn’t for me. I’ll pay more and stay with turbo tax.
  7. [R6] H&R Block Tax Prep 3/5 · US Session Expired while entering data: While entering my many donations, the software said my session has ended and I lost all that work.
  8. [R7] H&R Block Tax Prep 1/5 · US The app totally tripped up…: …at the composite 1099 stage. So I feel like this was a waste of time. Going to try something else.
  9. [R20] H&R Block Tax Prep 5/5 · US I used them every year: Very pleased
  10. [R1] H&R Block Tax Prep 1/5 · US TRASH - No live support & NOW CHARGES: Always files with H&R Block but now it is forcing the deluxe option automatically without any way of changing . AI chat assistant is unhelpful and totally useless . The automated options when you call are ALSO useless ,’keeps telling you they don’t understand and when you get through it tells you the hours, which is still operational at the time of the call b
  11. [R8] H&R Block Tax Prep 5/5 · US 2025 Tax Filing: This app is awesome!! You can actually file for free or choose to get pro help and pay a low amount for help. Best tax filing app!! Makes taxes so much easier!!
  12. [R12] H&R Block Tax Prep 3/5 · US Free Filing and Easy Filing: Very easy to use online. Only took an hour or so for my simple retirement situation. I ponyed up the $34 to import data from last year to make it easier and hopefully more accurate. Thanks H&R!
  13. [R15] H&R Block Tax Prep 3/5 · US They try to trick you but if you are careful, it is FREE: I had many ads for paid services populate while filing. You have to be careful and read before checking boxes and clicking next, they try to trick you but if you are careful, it will be free. I subtracted one star for sneaky antics and another star for terrible auto-fill… I would have been better off manually entering all data. They get
  14. [R9] H&R Block Tax Prep 3/5 · US Limited: The app does not recognize living at an address in Puerto Rico as living in the US. It asks me if I lived in the US making things very complicated. Also, tried using virtual pro and they want me to pay before letting me review the draft. Who does that?
  15. [R34] H&R Block Tax Prep 2/5 · US Not Happy: I needed to file for my son who has been using H&R Block for years! I needed help and talked texted with an agent. Guess it was too complicated for him and I literally didn’t receive any help! I’ll go to TurboTax! Sad!!
  16. [R32] H&R Block Tax Prep 1/5 · US Scam: Tons of add ons for additional money. Some does not even allow you to progress without confirming the additional money. This company is a joke.
  17. [R40] H&R Block Tax Prep 1/5 · US Scam: This app constantly asks for more money, begs you to upgrade, then if you downgrade it removes all the things you’ve logged since it convinced you to upgrade. Every year it’s more of the same desperation and greed.
  18. [R61] MyBlock 2/5 · US Pseudo sincerity: You should know, they will overhype their app, keeping it up to date FOR security, etc, but even the most basic functions (e.g. changing your hone address), they force you to the browser to do so.
  19. [R63] MyBlock 3/5 · US Doesn’t fully work…: None of the “Learn more” links, or any other links for that matter, open up so you can actually read them. The “Print return” button at the end also doesn’t open. So…. You inevitably have to login to your laptop or login via a web browser outside of the app to download any paperwork. It filed successfully, so 3 stars. But it doesn’t work 100%
  20. [R70] MyBlock 1/5 · US Scammy: Awful experience. First of all, I was only able to do my federal thru the app. Second, I had to do the state portion thru web browser, then it tried to force me to choose a ‘tax pro’ that I needed to see in person. The single worth tax experience of ALL TIME.
  21. [R91] MyBlock 1/5 · US Waste of time: Waste of time to download, you have to go to a website anyway, then put in all the same info to finish your return, may as well do it there. It gets ridiculous have to put the same information in multiple times. To top it off, they have your email, photos of your id, and a selfie…be prepared to have your identity sold and be dominated with unwanted emails plus the hackers stealing a
  22. [R25] H&R Block Tax Prep 4/5 · US Not bad, does the job: It’s interesting how you have to have the word “VARIOUS” in all caps when doing charitable contributions. It should be able to carry over your AGI from your 2024 return. It’s a bit cheesy that since you use their software to do your previous return that you have to enter these manually on this year’s.
  23. [R89] MyBlock 1/5 · US Waste of time: I never was in love with this product. I kept using it because it had previous years tax info stored. This year, I clicked one box wrong and was informed that I would need to re-enter everything. I am done with this company.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store