MyBlock

What reviewers actually said

Built only from these 50 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R4] 1/5 · US App does not work: App just goes to a blank white screen
2. [R8] 1/5 · US App wouldn’t even load: My block advisors had me try to use this app and nothing would ever load at all in it. This app is completely useless and unuseable. I ended up just emailing all my documents to my H&R block tax preparer. A lot easier than trying to use this garbage app.
3. [R11] 2/5 · US Loading issues: This app will not load!! It stays blank with only the bottom option available to view but when you click on the option it won’t load anything.
4. [R21] 1/5 · US Needs fixed: I’ve used the app for years, apparently they need a bug fix cause for two days it won’t let me log in or see anything. I get just a blank screen. It’s now tax season, my appt is days away this is not cool….. update NEEDS FIXED AGAIN, won’t open up. You get the green little block then just a blank white screen
5. [R3] 1/5 · US App not working: I have to log in then put my password in two more times also app not updating and I’m paying the $40+ fee not happy and not liking that I’m being played shame shame shame do not use this app don’t let them make you use it shame
6. [R12] 1/5 · US Constantly Logging in: Every time you close the app you have to resign in it won’t take Face ID
7. [R13] 3/5 · US Mostly good: I was able to use it but it wad not always keeping Face ID active and I would have to log in manually. It would work most of the time and I could complete some tasks in the app. But I had to use my computer to do pieces where it would not work the same on my phone. Also messaging will not work correctly. I click on one message and it takes me to another one. Needs work.
8. [R19] 1/5 · US Broken app: Requires constant re-login. Difficult to navigate. Used for years why did you change it. Wants you to but tax prep.
9. [R2] 2/5 · US Terrible UI experience: Bottom nav bar is way too close to the bottom, give feedback button inside help menu ironically doesn’t work.
10. [R6] 1/5 · US Trash: Wouldn’t let me download or print my return
11. [R7] 1/5 · US Can’t amend return: Can’t amend return, button doesn’t do anything lol
12. [R9] 1/5 · US 2024 changed: I’ve used HR Block for years, and this app for the previous 2 years. 2024 comes and it’s no longer user friendly. Prompts for additional income, interests, dividends, payouts??? If they were there, it was unclear. Disappointed.
13. [R15] 1/5 · US Clueless: They convinced me to file saying I wanted an advance id get it instantly with a virtual card. It just isn’t showing and nobody seems to know why or care to help.
14. [R16] 1/5 · US Just file on the free IRS website: It’s not even worth it. The lack on communication is atrocious. A woman called me telling me I need to read the app messages for communication so I did, didn’t get responses back. after a few days I called them, get a man who basically wanted me to stay quite and just say yes. Got a VERY rude response when I said “thank you so much”; was scheduled and appointment
15. [R42] 1/5 · US 100% accuracy guarantee is a complete lie: You’re better off doing your taxes yourself, The tax “pro” I was paired up with messed up my taxes so bad that I’m still having trouble getting my tax refund 5 months later. And when I asked them why the wrong information was filled out on my forms they start avoiding me and not responding. Don’t count on customer service to assist you with your there tax
16. [R43] 1/5 · US Worst ever!: Experiencing extremely poor customer service with this company. Despite numerous attempts over a month to resolve issues through various representatives and tax professionals, and after paying all required fees, my tax return was still incorrect. Additionally, their automated phone system incorrectly indicates that I am using a free version and refuses assistance. I've also sent multi
17. [R1] 1/5 · US Transfer fee: $42 on refund transfer fee is diabolical
18. [R18] 1/5 · US Gone downhill: Read the fine print on everything you do in this app. They made some of their add on services look like regular steps. So far I was just preparing my forms, every step of the way has been difficult using the app. It feels like they are more interested in charging for services I do not need than actually helping.
19. [R5] 1/5 · US Can’t log out: Can’t log out and my info isn’t merging because I downloaded the app twice a few years apart now I can’t see all my data
20. [R46] 1/5 · US Can’t recover account.: Did you know if you get a new phone number that your account is gone forever? Went to a physical location and called customer support. I get nothing.
21. [R48] 1/5 · US No password reset: Maybe figure out a way to reset passwords through email. Won’t recognize new devise but won’t let it be reset.
22. [R49] 1/5 · US Don’t use this service and this app: Once they update the up your credentials will be gone, if you don’t remember your password all of your data will be lost. HOURS on the phone won’t get you your account back even if you have access to your email etc.
23. [R27] 5/5 · US App: Love the app but I’m having issues all the time with the finger print. I turn it on, exit the app and it still asks me to log in instead of prompting the finger print like the app says it will the next time you open the app.
24. [R28] 3/5 · US Need to fix a glitch: Trying to set up thumb print ID and it keeps closing me out Other than that, I like the app. Thanks